Gateway M250 User Manual page 110

Chapter 9: Troubleshooting
■ Shut down and restart your notebook.
■ Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click
opens. If your Control Panel is in Category View, click
and Other Hardware
3
Click/Double-click the
the
4
Click your modem, then click
dialog box opens.
5
Click the
about the modem appears, the modem passed diagnostics. If no
modem information is available, a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
Help and
Support
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins
handshaking. Handshaking is a digital "getting acquainted" conversation
between the two modems that establishes connection speeds and
communication protocols. You may hear unusual handshaking sounds
when the modems first connect. If the handshaking sounds are too loud,
you can turn down the modem volume.
104
, then click
Start
.
tab.
Modems
tab, then click
Diagnostic
For more information about modem troubleshooting, click
Start, then click Help and Support. Type the keyword
modem troubleshooting in the Search box
www.gateway.com
. The Control Panel window
Control Panel
Phone and Modem Options
Properties
Query Modem
, then click the arrow.
Printers
icon, then click
. The Modem Properties
. If information