Ihse R474-BSHC User Manual
  1. Manuals
  2. Brands
  3. Ihse Manuals
  4. Extender
  5. R474-BSHC
  6. User manual

Ihse R474-BSHC User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
USER MANUAL
Draco vario DVI
Draco vario ultra DVI
KVM Extender
Series 474/494
Document 474_494_REV02.01_en
Edition: 2023-04-03

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the R474-BSHC and is the answer not in the manual?

Questions and answers

Related Manuals for Ihse R474-BSHC

Summary of Contents for Ihse R474-BSHC

  • Page 1 USER MANUAL Draco vario DVI Draco vario ultra DVI KVM Extender Series 474/494 Document 474_494_REV02.01_en Edition: 2023-04-03...
  • Page 2 The model and serial number of your products are indicated on the bottom of our products. Always refer to this information when you need to contact your distributor or the support of IHSE GmbH (see chapter 14, page 83). Trademarks and Trade Names All trademark and trade names mentioned in this document are acknowledged to be the property of their respective owners.

  • Page 3: Table Of Contents

    Draco vario DVI/Draco vario ultra DVI Table of Contents Table of Contents Table of Contents ................................3 Important Information ............................7 Firmware and Software ..........................7 Symbols for Warnings and Helpful Information ................... 7 Terms and Spellings............................ 7 Intended Use ............................... 8 Certificates/Directives..........................
  • Page 4 Table of Contents Draco vario DVI/Draco vario ultra DVI 4.7.4 Video and USB HID - Point-to-Point Connection - DVI-I Extender Modules ......28 4.7.5 Video and USB HID - Matrix Connection - DVI-D Extender Modules........30 4.7.6 Video and USB HID - Matrix Connection - DVI-I Extender Modules ......... 31 Access Options ..............................
  • Page 5 Draco vario DVI/Draco vario ultra DVI Table of Contents 11.3.3 Updating Firmware via Management Software ................. 51 11.4 Updating the Firmware of Extender Modules via Copy & Paste ............... 56 11.5 Resetting an Extender Module to the Factory Settings ................58 Troubleshooting ..............................
  • Page 6 Table of Contents Draco vario DVI/Draco vario ultra DVI 13.7 Weight ............................... 82 13.8 MTBF ................................. 82 Technical Support ............................... 83 14.1 Support Checklist ............................83 14.2 Shipping Checklist ............................. 83 Glossary ................................84 Index..................................85 Table of Figures ..............................87 Change Log ................................

  • Page 7: Important Information

    Draco vario DVI/Draco vario ultra DVI Important Information Important Information Firmware and Software The information in this manual refers to the latest extender firmware available at the date of manual release. Please refer to the change log (see chapter 18, page 89) for user manual updates. Symbols for Warnings and Helpful Information The meaning of the symbols used for warnings and helpful information in this manual is described below: WARNING...

  • Page 8: Intended Use

    Important Information Draco vario DVI/Draco vario ultra DVI The following spelling is used for, e.g., descriptions of editing files or updating firmware: Keyboard command Description Config.txt E.g., file name #CFG E.g., file content The following spellings are used for software descriptions: Spelling Description Bold print...

  • Page 9: Certificates/Directives

    EU Declaration of Conformity Please find the EU Declaration of Conformity for the device under: www.ihse.com/eu-declaration-of-conformity A copy of the original, product-specific EU Declaration of Conformity can be provided upon request. For contact details, see page 2 of this manual.

  • Page 10: Safety Instructions

    Safety instructions Draco vario DVI/Draco vario ultra DVI Safety instructions To ensure reliable and safe long-term operation of your device, please note the following guidelines:  Read this user manual carefully.  Read the manual for the chassis in which the extender modules are installed. The instructions, safety and warning notes contained therein must also be observed.

  • Page 11: Consignes De Sécurité

    Draco vario DVI/Draco vario ultra DVI Consignes de Sécurité Consignes de Sécurité Pour garantir un fonctionnement fiable et sûr de votre périphérique à long terme, veuillez respecter les directives suivantes :  Lisez attentivement ce manuel d'utilisation.  Lisez le manuel d'utilisation du châssis dans lequel les modules d'extension sont installés. Les instructions, les consignes de sécurité...

  • Page 12: Description

    Therefore, please first select a chassis, then select one or more extender module(s), then select one or more add-on module(s) if required. The Draco System Designer, available on the IHSE website at https://dsd.ihse.com, will help you with system configuration. For more information, please...

  • Page 13: System Structure And Terms

    Draco vario DVI/Draco vario ultra DVI Description 4.1.3 System Structure and Terms A KVM pair consists of 2 KVM extender modules, each with at least one CPU extender module and at least one CON extender module. The various extender modules are installed respectively in a Draco vario chassis (2-slot, 4-slot, 6- slot, or 21-slot) on the CPU side (CPU Unit) and console side (CON Unit).

  • Page 14: Embedded Signals

    Description Draco vario DVI/Draco vario ultra DVI 4.1.4 Embedded Signals If optional add-on modules are used, signals such as, e.g., audio (analog, serial, digital or symmetrical) or USB 2.0 are transferred to the underlying extender module and embedded as well as transmitted via the link connection to the CON Unit.

  • Page 15: System Compatibility

    Draco vario DVI/Draco vario ultra DVI Description System Compatibility 4.2.1 Video Compatibility Extender modules are operated with a different firmware and technology and are not completely compatible with each other. The following table lists video compatibility (X) and non-video compatibility (-) (see footnotes). L474 L477 L481...

  • Page 16: Interconnection Compatibility

    Description Draco vario DVI/Draco vario ultra DVI 4.2.2 Interconnection Compatibility Extender modules are available in the following connection versions. The type of interconnection of extenders can be recognized by the article number: Interconnection (1.25 Gbit/s = "1G") via Cat X cable ("C") •...

  • Page 17: Product Types

    Draco vario DVI/Draco vario ultra DVI Description Product Types 4.3.1 DVI-D Extender Modules (Classic Series) Product type Interconnection Video signal with resolution/frame rate USB HID L474-BSHC 1x USB Type B R474-BSHC 2x USB Type A 1G Cat X 1x DVI-D Single Link up to 1920 x 1200 @ 60 Hz L474-BSHCR 1x USB Type B R474-BSHCR...

  • Page 18: Dvi-I Extender Modules (Ultra Series)

    Description Draco vario DVI/Draco vario ultra DVI 4.3.3 DVI-I Extender Modules (Ultra Series) Product type Interconnection Video signal with resolution/frame rate USB HID L494-BVHC 1x DVI-I (VGA/DVI onboard) Single Link up to 1G Cat X 1x USB Type B 1920 x 1200 @ 60 Hz L494-BVHCR L494-BVHS 1x DVI-I (VGA/DVI onboard) Single Link up to...

  • Page 19: Scope Of Delivery

    Draco vario DVI/Draco vario ultra DVI Description Scope of Delivery Depending on the order, the scope of delivery contains the following items and may vary depending on country of delivery and customer specification: Product type Scope of delivery KVM Extender pair •...

  • Page 20: Product Views Extender Modules

    Description Draco vario DVI/Draco vario ultra DVI Product Views Extender Modules 4.6.1 Extender Module L-/R474-BSHC/-BVHC Source side (CPU module) Sink side (CON module) Fig. 5 Interface side L-/R474-BSHC Fig. 6 Interface side L-/R474-BVHC Mini-USB, service interface Mini-USB, service interface Cat X, interconnection Cat X, interconnection USB Type B, USB HID USB Type A, USB HID device 1...

  • Page 21: Extender Module L-/R474-Bshs/-Bshx/-Bvhs/-Bvhx

    Draco vario DVI/Draco vario ultra DVI Description 4.6.3 Extender Module L-/R474-BSHS/-BSHX/-BVHS/-BVHX Source side (CPU module) Sink side (CON module) Fig. 9 Interface side L-/R474-BSHS/-BSHX Fig. 10 Interface side L-/R474-BVHS/-BVHX Mini-USB, service interface Mini-USB, service interface Fiber, interconnection Fiber, interconnection USB Type B, USB HID USB Type A, USB HID device 1 DVI-D or DVI-I input (only L474-BVHS/-BVHX) USB Type A, USB HID device 2...

  • Page 22: Extender Module L474-Bshcv

    Description Draco vario DVI/Draco vario ultra DVI 4.6.5 Extender Module L474-BSHCV Source side (CPU module) Fig. 13 Interface side L-/R474-BSHCV Mini-USB, service interface Cat X interconnection USB Type B, USB HID DVI-I input (VGA/DVI) IR Receiver for remote control Service interface For add-on module usage, please contact the manufacturer's technical support.

  • Page 23: Extender Module L494-Bvhc

    Draco vario DVI/Draco vario ultra DVI Description 4.6.7 Extender Module L494-BVHC Source side (CPU module) Fig. 15 Interface side L494-BVHC Mini-USB, service interface Cat X, interconnection USB Type B, USB HID DVI-I input 4.6.8 Extender Module L494-BVHCR Source side (CPU module) Fig.

  • Page 24: Extender Module L494-Bvhsr

    Description Draco vario DVI/Draco vario ultra DVI 4.6.10 Extender Module L494-BVHSR Source side (CPU module) Fig. 18 Interface side L494-BVHSR Mini-USB, service interface Fiber, primary interconnection 1 Fiber, secondary interconnection 2 USB Type B, USB HID DVI-I input...

  • Page 25: Status Indication Of The Extender Modules

    Draco vario DVI/Draco vario ultra DVI Description Status Indication of the Extender Modules Status LED on Board The extender modules have a multicolor LED for status indication on the PCB that is visible on the front side of the chassis at the CON and CPU Unit of following chassis: 474-BODY2, 474-BODY2R, 474-BODY2N, 474-BODY4, 474-BODY4R and 474-BODY6R-R1.

  • Page 26: Interconnection Cat X

    Description Draco vario DVI/Draco vario ultra DVI 4.7.1 Interconnection Cat X The following table shows the respective Link LED states/colors (left LED 1, 3 and right LED 2, 4) of the CPU Unit and the CON Unit for the respective situation. Pos.

  • Page 27: Video And Usb Hid - Point-To-Point Connection - Dvi-D Extender Modules

    Draco vario DVI/Draco vario ultra DVI Description 4.7.3 Video and USB HID - Point-to-Point Connection - DVI-D Extender Modules When extender modules are connected directly, the LEDs behave differently depending on whether there is a link connection between the CON Unit and the CPU Unit, whether a video signal is present or whether a USB HID connection exists.

  • Page 28: Video And Usb Hid - Point-To-Point Connection - Dvi-I Extender Modules

    Description Draco vario DVI/Draco vario ultra DVI 4.7.4 Video and USB HID - Point-to-Point Connection - DVI-I Extender Modules When extender modules are connected directly, the LEDs behave differently depending on whether there is a link connection between the CON Unit and the CPU Unit, whether a video signal is present or whether a USB HID connection exists.
  • Page 29 Draco vario DVI/Draco vario ultra DVI Description LEDs for USB/Video Connection Extender Module L474-BSHxV The LED status is described using the redundant fiber extender module as an example. Source side (CPU module) Fig. 23 Interface side - USB/Video Connection Status LED L474-BSHxV Status LED USB HID and video signal CPU Unit LED 1...

  • Page 30: Video And Usb Hid - Matrix Connection - Dvi-D Extender Modules

    Description Draco vario DVI/Draco vario ultra DVI 4.7.5 Video and USB HID - Matrix Connection - DVI-D Extender Modules Extender modules are connected to a matrix, the LEDs behave differently depending on whether there is a link connection between the CON Unit/CPU Unit and the matrix, whether the CON Device is switched to the CPU Device, whether a video signal is present, or whether a USB HID connection exists.

  • Page 31: Video And Usb Hid - Matrix Connection - Dvi-I Extender Modules

    Draco vario DVI/Draco vario ultra DVI Description 4.7.6 Video and USB HID - Matrix Connection - DVI-I Extender Modules Extender modules are connected to a matrix, the LEDs behave differently depending on whether there is a link connection between the CON Unit/CPU Unit and the matrix, whether the CON Device is switched to the CPU Device, whether a video signal is present, or whether a USB HID connection exists.
  • Page 32 Description Draco vario DVI/Draco vario ultra DVI USB/Video LEDs of Extender Modules L474-BSHxV at the Interface Side The LED status is described using the redundant fiber extender module as an example. Source side (CPU module) Fig. 26 Interface side - USB/Video Connection Status LED L474-BSHxV Status LED USB HID and video signal CPU Unit LED 1...

  • Page 33: Access Options

    For extender modules connected to a matrix, additional functions are available in the management software. For more information, please refer to the manual of the respective IHSE Draco tera matrix. Mini-USB interface Extender modules can be parametrized or updated via Mini-USB interface.
  • Page 34 Access Options Draco vario DVI/Draco vario ultra DVI NOTICE In a combined KVM matrix/U-switch configuration, select different Hot Keys for the connected extender modules, e.g., 2x Left Shift for access to the matrix and e.g., 2x Right Shift for access to the U-Switch. Hot Keys currently can only be changed at the console and only for that console.

  • Page 35: Management Software

    Draco vario DVI/Draco vario ultra DVI Access Options Management Software The menu structure of the management software is subdivided into various sections.  Open the management software by a double-click on the program icon on the desktop or the file in the directory. Fig.

  • Page 36: Installation

    Installation Draco vario DVI/Draco vario ultra DVI Installation NOTICE Please verify that interconnect cables, interfaces, and handling of the devices comply with the requirements (see chapter 10, page 49). First-time users are recommended to set up the system in a test environment that is limited to a single room. This makes it easier to identify and solve any cabling problems, and experiment with your system more conveniently.

  • Page 37: Installation Examples

    Draco vario DVI/Draco vario ultra DVI Installation Installation Examples This section illustrates typical installations of KVM extender modules. 6.2.1 Single Head Installation with Add-on Module Audio Fig. 28 Installation example (point-to-point connection, single head audio add-on module) Source Console (monitor, keyboard, mouse) CPU Unit Audio sink (optional, only with devices with add-on module analog audio/Serial option, digital audio, or...

  • Page 38: Matrix Installation

    Installation Draco vario DVI/Draco vario ultra DVI 6.2.3 Matrix Installation Fig. 30 Installation example (matrix connection, single head Sources CON Units CPU Units Sinks (monitor, keyboard, mouse) Interconnect cable Matrix...

  • Page 39: Configuration

    Draco vario DVI/Draco vario ultra DVI Configuration Configuration Transmission Parameters 7.1.1 Transmission Parameters (Classic Series) The device operates with a proprietary compression method. In default configuration, the device adapts dynamically to monitor resolution and image content. This configuration is suitable for almost all conditions and should only be modified if image quality is not fully satisfactory. NOTICE In exceptional cases the displayed video image may exhibit "frame dropping"...

  • Page 40: Edid Settings

    Configuration Draco vario DVI/Draco vario ultra DVI EDID Settings By default, the CPU Unit provides the EDID for the sources by default. This information is suitable in most cases. Loading the EDID from the console monitor can be performed during normal operation (see chapter 8.1, page 46). For specific requirements, the EDID can be retrieved and uploaded as a binary file to both the CPU Unit and the CON Unit.

  • Page 41: Usb Hid Ghosting

    Draco vario DVI/Draco vario ultra DVI Configuration USB HID Ghosting This function allows specific keyboard and mouse descriptors (device descriptions) to be permanently stored in the CPU Unit. This permanent storage eliminates the need to register and deregister the keyboard and mouse on an operating system each time there is a shared use of a source by two or more consoles within a KVM matrix.

  • Page 42: Configuration File

    Configuration Draco vario DVI/Draco vario ultra DVI Configuration File Config.txt The extender module contains a configuration file ( ) to set specific parameters and to read out device and video information. The configuration file is located on the flash drive of the extender module. The flash drive can be opened by a Mini-USB connection to a computer.

  • Page 43: Parameters

    Draco vario DVI/Draco vario ultra DVI Configuration Parameters For information about parameters available for the usage with add-on modules, please refer to the 474-Add-on Module manual. 7.6.1 Parameters for CPU Units The following parameters can be written into the configuration file of a CPU Unit. In the Series column is listed if there is a restriction to certain devices (e.g., L474) or if the mentioned parameters are available for the complete series (e.g., L474/L494).

  • Page 44: Parameters For Con Units

    Configuration Draco vario DVI/Draco vario ultra DVI 7.6.2 Parameters for CON Units The following parameters can be written into the configuration file of a CON Unit. In the Series column you can see if there is a restriction to certain devices (e.g., R474-BVHxR) or if the mentioned parameters are available for the complete series (e.g., R474).

  • Page 45: Parameters For Parallel Operation Of Redundant Cpu Units

    Draco vario DVI/Draco vario ultra DVI Configuration 7.6.3 Parameters for parallel Operation of redundant CPU Units CPU Units with a redundant port for interconnect cables offer the possibility for a competing control by two connected CON Units. Taking over control is performed using a keyboard and/or mouse. The release timer function determines the release time of the input devices at one of the CON Units after that control can be taken over from the second CON Unit.

  • Page 46: Operation

    Operation Draco vario DVI/Draco vario ultra DVI Operation Downloading the EDID In the delivery state, the factory-set EDID in the CPU Unit is reported to the source. If these are not the optimal settings for the console monitor, the EDID can be loaded from the console monitor and stored in the internal memory of the CPU Unit.

  • Page 47: Summary Of Keyboard Commands

    Draco vario DVI/Draco vario ultra DVI Summary of Keyboard Commands Summary of Keyboard Commands In the following you find a summary of keyboard commands that can be used in conjunction with 474/494 extender modules and add-on modules. Keyboard commands are fixed to the position of the keys on the keyboard. Keyboard mapping tables may vary for country-specific layouts.

  • Page 48: Managing Of Edid And Usb Hid Ghosting

    Summary of Keyboard Commands Draco vario DVI/Draco vario ultra DVI Managing of EDID and USB HID Ghosting 9.2.1 EDID Keyboard command Function Hot Key, a Downloads the EDID of a monitor connected to the CON Unit into the CPU Unit. 9.2.2 USB HID Ghosting Keyboard command...

  • Page 49: Overview Of Keyboard Commands

    Draco vario DVI/Draco vario ultra DVI Overview of Keyboard Commands Overview of Keyboard Commands 10.1 Keyboard Commands for Configuration Keyboard command Function Hot Key, c, new Hot Changes the Hot Key according to the predefined Hot Key Code table. Key code, Enter Hot Key, c, 0, new Hot Defines a freely selectable Hot Key.

  • Page 50: Maintenance

    Operating system Microsoft Windows 10, Windows 11 Management software Tera Tool Downloaded from https://www.ihse.de/software with integrated Java Runtime Connection Mini USB port Available via Mini USB cable between computer and extender module. Network port Via network cable between computer and matrix, computer and SNMP board, or computer and SNMP chassis.

  • Page 51: Connecting To The Extender Module

    Draco vario DVI/Draco vario ultra DVI Maintenance 11.3.2 Connecting to the Extender Module  Connect the Mini-USB cable to the Mini-USB port of the extender module and the USB-A port of the computer. 11.3.3 Updating Firmware via Management Software NOTICE To process successful firmware updates and avoid failures: ...
  • Page 52 Maintenance Draco vario DVI/Draco vario ultra DVI The update dialog appears. 4. Connect the extender module to your computer running the management software using a Mini-USB cable. 5. Power up the extender module. 6. Click Search Extender Module. Management software Flash Update - Search Extender Module Fig.
  • Page 53 Draco vario DVI/Draco vario ultra DVI Maintenance 9. Click Next > after successful identification. Fig. 37 Management software Flash Update - Identify Extender Module Type 10. Click Browse… to go to the location the update files are saved. Management software Flash Update - Update Extender Module - Select files Fig.
  • Page 54 Maintenance Draco vario DVI/Draco vario ultra DVI 11. Select the update files and click Select in the selection dialog. The firmware available for the extender module is displayed. Firmware requiring any update will be automatically highlighted. 12. Click Update to start the update process. After the update of an MSD firmware, the extender module will automatically be restarted.
  • Page 55 Draco vario DVI/Draco vario ultra DVI Maintenance 16. Power on the extender module. The extender module restarts, and validation begins automatically. The completion of the validation is displayed in the Status Log area. Fig. 41 Management software Flash Update - Firmware Check - Firmware verification completed 17.

  • Page 56: Updating The Firmware Of Extender Modules Via Copy & Paste

    Maintenance Draco vario DVI/Draco vario ultra DVI 11.4 Updating the Firmware of Extender Modules via Copy & Paste The extender modules can be updated via copy & paste using the Mini-USB service port of the extender modules. EXTMSD.pfw The firmware type is part of the file name, e.g., for the MSD firmware with the file extension .pfw Updating the firmware manually via copy &...
  • Page 57 Draco vario DVI/Draco vario ultra DVI Maintenance Preserving the Parameters of the Config.txt File Config.txt To store the file before updating MSD firmware, if parameters have been set, proceed as follows: 1. Connect the extender module to any source using a Mini-USB cable. Config.txt The extender module opens a flash drive containing the file.

  • Page 58: Resetting An Extender Module To The Factory Settings

    Maintenance Draco vario DVI/Draco vario ultra DVI 11.5 Resetting an Extender Module to the Factory Settings NOTICE If a firmware update has been performed since the delivery, the latest installed firmware version is retained. To reset extender modules back to default, there are the following possibilities: Parameter 1.

  • Page 59: Troubleshooting

    Draco vario DVI/Draco vario ultra DVI Troubleshooting Troubleshooting 12.1 General Failures Diagnosis Possible reason Measure Config.txt Config.txt Parameter not set or saved.  Write the parameter into parameter without file and save changes. function. Start command #CFG not set.  Write the start command #CFG into first Config.txt line of the file.
  • Page 60 Troubleshooting Draco vario DVI/Draco vario ultra DVI Diagnosis Possible reason Measure CPU Unit: No link connection between CON Unit and  Check the interconnect cables. LED 5 light up red. CPU Unit available.  Check the connectors. No video signal detected. ...

  • Page 61: Blank Screen At Dvi-I Extender Modules L-/R474-Bvhx And L494-Bvhx

    Draco vario DVI/Draco vario ultra DVI Troubleshooting 12.2.2 Blank Screen at DVI-I Extender Modules L-/R474-BVHx and L494-BVHx The LED status is described using the example of redundant fiber extender modules. CPU side (CPU module) Sink side (CON module) Fig. 44 Interface side extender modules - Failure indication L-/R474-BVHx and L494-BVHx Diagnosis Possible reason...

  • Page 62: Blank Screen At Dvi-I Extender Module L474-Bshxv

    Troubleshooting Draco vario DVI/Draco vario ultra DVI 12.2.3 Blank Screen at DVI-I Extender Module L474-BSHxV The LED status is described using the fiber extender module as an example. CPU side (CPU module) Fig. 45 Interface side extender module - Failure indication L474-BSHxV Diagnosis Possible reason Measure...

  • Page 63: Blank Screen With Matrix Connection

    Draco vario DVI/Draco vario ultra DVI Troubleshooting 12.3 Blank Screen with Matrix Connection See also status indication of the extender modules in chapter 4.7, from page 25. 12.3.1 Blank Screen at DVI-D Extender Modules L-/R474-BSHx The LED status is described using the example of redundant Cat X extender modules. CPU side (CPU module) Sink side (CON module) Fig.
  • Page 64 Troubleshooting Draco vario DVI/Draco vario ultra DVI Diagnosis Possible reason Measure CPU Unit: No link connection between CON Unit and  Check the interconnect cables. LED 5 light up red. CPU Unit available.  Check the connectors. CON Device not switched to CPU Device. ...

  • Page 65: Blank Screen At Dvi-I Extender Modules L-/R474-Bvhx And L494-Bvhx

    Draco vario DVI/Draco vario ultra DVI Troubleshooting 12.3.2 Blank Screen at DVI-I Extender Modules L-/R474-BVHx and L494-BVHx The LED status is described using the example of redundant fiber extender modules. CPU side (CPU module) Sink side (CON module) Fig. 47 Interface side extender modules - Failure indication L-/R474-BVHx and L494-BVHx Diagnosis Possible reason...

  • Page 66: Blank Screen At Dvi-I Extender Module L474-Bshxv

    Troubleshooting Draco vario DVI/Draco vario ultra DVI Diagnosis Possible reason Measure CPU Unit: No link connection between CON Unit and  Check the interconnect cables. LED 5 flashing CPU Unit available.  Check the connectors. green/yellow and LED 6 CON Device not switched to CPU Device. ...

  • Page 67: Usb Hid Failure With Point-To-Point Connection

    Draco vario DVI/Draco vario ultra DVI Troubleshooting 12.4 USB HID Failure with Point-to-Point Connection See also status indication of the extender modules in chapter 4.7, from page 25. 12.4.1 USB HID Failure at DVI-D Extender Module L-/R474-BSHx The LED status is described using the example of redundant Cat X extender modules. CPU side (CPU module) Sink side (CON module) Fig.
  • Page 68 Troubleshooting Draco vario DVI/Draco vario ultra DVI Diagnosis Possible reason Measure CPU Unit: The keyboard is in command mode.  Press Esc to leave the command mode. LED 1 lights up green.  Or press Left Shift + Esc to leave the command mode.

  • Page 69: Usb Hid Failure At Dvi-I Extender Module L-/R474-Bvhx And L494-Bvhx

    Draco vario DVI/Draco vario ultra DVI Troubleshooting 12.4.2 USB HID Failure at DVI-I Extender Module L-/R474-BVHx and L494-BVHx The LED status is described using the example of redundant fiber extender modules. CPU side (CPU module) Sink side (CON module) Fig. 50 Interface side extender modules - Failure indication L-/R474-BVHx and L494-BVHx In the following, diagnoses, causes and measures are described for the case that a video signal is present.

  • Page 70: Usb Hid Failure At Dvi-I Extender Module L474-Bshxv

    Troubleshooting Draco vario DVI/Draco vario ultra DVI 12.4.3 USB HID Failure at DVI-I Extender Module L474-BSHxV The LED status is described using the fiber extender module as an example. CPU side (CPU module) Fig. 51 Interface side extender module - Failure indication L474-BSHxV In the following, diagnoses, causes and measures are described for the case that a video signal is present.

  • Page 71: Usb Hid Failure With Matrix Connection

    Draco vario DVI/Draco vario ultra DVI Troubleshooting 12.5 USB HID Failure with Matrix Connection See also status indication of the extender modules in chapter 4.7, from page 25. 12.5.1 USB HID Failure at DVI-D Extender Modules L-/R474-BSHx The LED status is described using the example of redundant Cat X extender modules. CPU side (CPU module) Sink side (CON module) Fig.
  • Page 72 Troubleshooting Draco vario DVI/Draco vario ultra DVI Diagnosis Possible reason Measure CPU Unit: The keyboard is in command mode.  Press Esc to leave the command mode. LED 1 lights up green.  Or press Left Shift + Esc to leave the command mode.

  • Page 73: Usb Hid Failure At Dvi-I Extender Modules L-/R474-Bvhx And L494-Bvhx

    Draco vario DVI/Draco vario ultra DVI Troubleshooting 12.5.2 USB HID Failure at DVI-I Extender Modules L-/R474-BVHx and L494-BVHx The LED status is described using the example of redundant fiber extender modules. CPU side (CPU module) Sink side (CON module) Fig. 53 Interface side extender modules - Failure indication L-/R474-BVHx and L494-BVHx In the following, diagnoses, causes and measures are described for the case that a video signal is present.

  • Page 74: Usb Hid Failure At Dvi-I Extender Module L474-Bshxv

    Troubleshooting Draco vario DVI/Draco vario ultra DVI Diagnosis Possible reason Measure CPU Unit: The keyboard is in command mode.  Press Esc to leave the command mode. LED 1 lights up green  Or press Left Shift + Esc to leave the and LED 2 lights up command mode.

  • Page 75: Technical Data

    Draco vario DVI/Draco vario ultra DVI Technical Data Technical Data 13.1 Interfaces 13.1.1 DVI-D Single Link The video interface supports the DVI-D protocol. All signals that comply with DVI-D Single Link norm can be transmitted. This includes monitor resolutions such as 1920 x 1200 @ 60 Hz, Full HD (1080p60) or up to 2048 x 1152 @ 60 Hz.

  • Page 76: Fiber Sfp Type Lc (Interconnect)

    Technical Data Draco vario DVI/Draco vario ultra DVI 13.1.6 Fiber SFP Type LC (Interconnect) The communication of fiber devices is performed via Gigabit SFPs that are connected to suitable fibers fitted with connectors type LC (see chapter 13.2.2, page 77). NOTICE The correct function of the device can only be guaranteed with SFPs provided by the manufacturer.

  • Page 77: Cat X

    Draco vario DVI/Draco vario ultra DVI Technical Data Type of Interconnect Cable The extender modules require interconnect cabling specified for Gigabit Ethernet (1000BASE-T). The use of solid core (AWG24), shielded, Cat 5e (or better) is recommended. Type of cable Specification Cat X installation cable S/UTP (Cat 5e) cable according to EIA/TIA-568, standard 568-A or 568-B.
  • Page 78 Technical Data Draco vario DVI/Draco vario ultra DVI Maximum Transmission Range for Video and USB HID Signals (End-to-End Connection) NOTICE Transmission ranges when using add-on modules with transparent USB When using L474/R474 add-on modules with transparent USB, the binding specifications stated in the data sheets of the add-on modules apply.

  • Page 79: Connector Pinouts

    Draco vario DVI/Draco vario ultra DVI Technical Data 13.3 Connector Pinouts 13.3.1 DVI-D Single Link Connector Signal Signal T.M.D.S data 2 – Hot Plug recognition T.M.D.S data 2 + T.M.D.S data 0 – Shield T.M.D.S data 2/4 T.M.D.S data 0 + T.M.D.S data 4 –...

  • Page 80: Usb, Type A

    Technical Data Draco vario DVI/Draco vario ultra DVI 13.3.3 USB, Type A Connector Signal Color +5 V (DC) White Green Black 13.3.4 USB, Type B Anschluss Signal Color +5 V (DC) White Green Black 13.3.5 Mini-USB, Type B Connector Signal Color +5 V (DC) Data -...

  • Page 81: Environmental Conditions And Emissions

    Draco vario DVI/Draco vario ultra DVI Technical Data 13.4 Environmental Conditions and Emissions Parameter Value Operating temperature 5 to 45 °C (41 to 113 °F) Storage temperature -25 to 60 °C (-13 to 140 °F) Relative humidity Max. 80% non-condensing Operating altitude Max.

  • Page 82: Dimensions

    Technical Data Draco vario DVI/Draco vario ultra DVI 13.6 Dimensions Product type Dimensions Extender modules 128.6 x 20 x 145 mm (5.1" x 0.8" x 5.7") 13.7 Weight Product type CPU Unit L474- CON Unit R474- CPU Unit L494- BSHC 95 g 95 g BSHCR...

  • Page 83: Technical Support

    Draco vario DVI/Draco vario ultra DVI Technical Support Technical Support Prior to contacting support please ensure you have read this manual, and then installed and set-up your KVM extender as recommended. 14.1 Support Checklist To efficiently handle your request, it is necessary that you complete a support request checklist (Download). Please ensure that you have the following information available before you call: •...

  • Page 84: Glossary

    Glossary Draco vario DVI/Draco vario ultra DVI Glossary The following terms are commonly used in this manual or in video and KVM technology. Term Description Cat X Any Cat 5e (Cat 6, Cat 7) cable. CON Device Logical object that summarizes several EXT Units of physical extender modules (CON Units) to switch more complex sink systems via matrix.

  • Page 85: Index

    Draco vario DVI/Draco vario ultra DVI Index Index Fiber SFP Type LC (Interconnect) ......76 Access Options ............33 Mini-USB ............... 75 Command Mode ........... 33 RJ45 (Interconnect)..........75 Management Software ......... 35 USB HID ..............75 Accessories ............... 18 Keyboard Commands Configuration Overview...
  • Page 86 Index Draco vario DVI/Draco vario ultra DVI Ultra Series ............39 Matrix Connection Pinout ................ 79 DVI-D Extender Modules ......30 DVI-D ..............79 DVI-I Extender Modules ....... 31 DVI-I ..............79 Point-to-Point Connection Fiber SFP Type LC (Interconnect) ....... 80 DVI-D Extender Modules ......

  • Page 87: Table Of Figures

    Draco vario DVI/Draco vario ultra DVI Table of Figures Table of Figures Fig. 1 Installation example (point-to-point connection, Single-Head)..............12 Fig. 2 KVM Extender pair with CPU Unit and CON Unit ..................13 Fig. 3 Embedding/de-embedding of signals in a KVM extender pair (example L /R474-BAE) ......14 Fig.
  • Page 88 Table of Figures Draco vario Draco vario ultra DVI Fig. 43 Interface side extender modules - Failure indication L-/R474-BSHx ............59 Fig. 44 Interface side extender modules - Failure indication L-/R474-BVHx and L494-BVHx ......... 61 Fig. 45 Interface side extender module - Failure indication L474-BSHxV ............... 62 Fig.

  • Page 89: Change Log

    Draco vario Draco vario ultra DVI Change Log Change Log This table offers an overview about the most important changes available, such as new functions, changed configuration or operation. Edition Date Firmware version Chapter New functions/changes REV02.01 2023-04-03 Latest version 1.3, 4.2.1, 4.5, 4.7.3 to Chapter changed 4.7.5, 12.2.1, 12.2.2,...

Table of Contents