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Technical Service Guide:
HD Ultra X

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Summarization of Contents

Information
Revision Table
Records changes and updates made to the service guide document.
Scanners covered by this Service Guide
Lists the specific Contex scanner models this guide applies to.
Design
Block Diagram
Visual representation of scanner components and their interconnections.
Wiring Diagram
Illustrates electrical connections and pathways within the scanner.
Camera Module layout (CBT)
Shows the physical arrangement and components of the Camera Module.
Scanner Control Unit layout (SUX)
Details the physical layout of the main control board.
Troubleshooting
Troubleshooting Sequence
A step-by-step guide to diagnose and resolve scanner issues systematically.
Error codes displayed on Keypad
Explains error codes shown on the scanner keypad and their meanings.
Dust problems
Identifies and describes issues caused by dust accumulation within the scanner.
Image quality problems
Addresses common issues affecting the quality of scanned images.
Stitching problems
Details problems related to the alignment and merging of images from multiple cameras.
Banding problems
Describes issues causing horizontal or vertical bands in scanned images.
Part Replacement
Tools Required
Lists necessary tools for performing part replacements on the scanner.
Identifying Parts
Provides visual guidance to locate and identify specific scanner components.
Parts List
A comprehensive catalog of all replaceable parts with their corresponding part numbers.
Replacing Covers
Right Hand Side Cover
Step-by-step instructions for removing and refitting the right side cover.
Left Hand Side Cover
Step-by-step instructions for removing and refitting the left side cover.
Feed Table Cover
Procedures for accessing the scanner by removing the feed table cover.
Rear Panel
Instructions on how to remove and replace the scanner's rear panel.
OTAC Top Cover
Steps for disassembling and reassembling the OTAC top cover.
Replacing Parts
OTAC Assembly (Guide Plate Assembly)
Detailed procedure for replacing the OTAC assembly or guide plate.
Glass Plate
Instructions for safe removal and replacement of the scanner's glass plate.
White Background Plate
Steps to remove and refit the white background plate.
LED Light Module
Procedure for replacing the scanner's LED lighting module.
Idle Rollers
Guide for replacing the idle rollers within the scanner's paper path.
Controller Board (SUX Variant A)
Instructions for replacing the main controller board.
Power Supply Unit
Procedure for safely removing and installing the scanner's power supply unit.
Interconnection Board
Steps to replace the interconnection board for scanner connectivity.
Drive Belt
Guide on how to replace or tension the drive belt for paper feeding.
Cooling Fan and Filter Kit
Procedure for replacing the scanner's cooling fan and filter.
Paper Sensor
Steps for replacing the paper sensor component.
Inlet Connector and RFI Filter
Instructions for replacing the inlet connector and RFI filter.
Stepper Motor
Procedure for replacing the scanner's stepper motor.
Feed Rollers & Lid Sensor
Steps to replace feed rollers and the lid sensor.
Tacho Sensor
Guide for replacing the tacho sensor.
Mirror Unit
Detailed procedure for removing and replacing the scanner's mirror unit.
Gas Pistons
Instructions for replacing the gas pistons that support the scanner lid.
Camera Module
Procedure for removing and replacing the scanner's camera modules.
Adjustments
Lid Sensor Adjustment
How to adjust the lid sensor if the scanner incorrectly reports the lid as open.
Camera Adjustment, Overview
General guide and prerequisites for performing camera adjustments.
Camera Adjustment, Light Profile
Steps to adjust the light profile for each camera for optimal image capture.
Camera, Coarse Focus, Scan Width & Tilt Adjustment
Procedures for adjusting focus, scan width, and tilt for all cameras.
Camera, Focus Final Adjustment
Final adjustments for camera focus to ensure sharp image capture.
WIDEsystem / Service
WIDEsystem Service, walk though
A guide to using the WIDEsystem software for scanner diagnostics and maintenance.
Firmware download
Firmware Download, walk through
Step-by-step instructions for downloading and installing firmware updates.
Erase Parameter block
Procedure to erase and reset scanner parameter blocks for troubleshooting.
Error codes
Software related errors
Lists software errors, their descriptions, and corrective actions.
Scanner related errors
Lists hardware and communication errors, their causes, and solutions.
Scanner License
Scanner License system, General
Explains the general function and requirements of the scanner licensing system.
Main Board Replacement
Procedures for activating the scanner after replacing the main board.
Manual Activation
Steps for activating the scanner without an internet connection.
Temporary Board switch
Guidance on using a temporary board for testing without changing serial numbers.
Problem with Activation
Information on resolving issues related to incorrect scanner license keys.

Table of Contents