Customer Service - Symantec 14541094 - pcAnywhere Host & Remote Manual

Licensing and registration

Customer service

When you contact Technical Support, please have the following information
available:
Product release level
Hardware information
Available memory, disk space, NIC information
Operating system
Version and patch level
Network topology
Router, gateway, and IP address information
Problem description:
Error messages and log files
Troubleshooting that was performed before contacting Symantec
Recent software configuration changes and network changes
If your Symantec product requires registration or a license key, access our
technical support Web page at the following URL:
www.symantec.com/techsupp/ent/enterprise.html.
Select your region or language under Global Support, and then select the
Licensing and Registration page.
Customer service information is available at the following URL:
www.symantec.com/techsupp/ent/enterprise.html
Select your country or language under Global Support.
Customer Service is available to assist with the following types of issues:
Questions regarding product licensing or serialization
Product registration updates such as address or name changes
General product information (features, language availability, local dealers)
Latest information about product updates and upgrades
Information about upgrade insurance and maintenance contracts
Information about Symantec Value License Program
Advice about Symantec's technical support options