Troubleshooting; Netgear Product Registration, Support, And Documentation; Troubleshooting Tips - NETGEAR HDX111 - Powerline HD Plus Ethernet Adapter User Manual

This chapter gives information about troubleshooting your HDX111 Powerline HD Plus Ethernet
Adapter. After each problem description, instructions are provided to help you diagnose and solve
the problem.

NETGEAR Product Registration, Support, and Documentation

Register your product at http://www.netgear.com/register. Registration is required before you can
use our telephone support service.
When connected to the Internet, you can click the links on the Resource CD Welcome screen to
view support information or and online documentation. Product updates and Web support are
always available at: http://www.netgear.com/support.

Troubleshooting Tips

The following table provides troubleshooting tips.
Table 3-1. Troubleshooting Tips
Problem
All lights on the Powerline HD Ethernet
adapter are off.
The Ethernet light is not blinking.
The Status light is blinking red.
Recommended Action
Make sure that power is supplied to the electrical outlet, and
that the Powerline device is not plugged into an extension
cord, power strip, or surge protector.
There is no data traffic. Make sure that your router and
modem are switched on, and that the blue Ethernet cable that
came in the box is connected between the HDX111 port and a
router LAN port. Verify whether a computer connected directly
to the router can access the Internet.
The devices cannot find each other. Make sure that all
Powerline devices are plugged into outlets with power and
that they use the same Powerline network ID (see
Your Powerline Network" on page
v1.1, March 2008
Chapter 3

Troubleshooting

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