Motorola 5440AP - Canopy 5.4 GHz AP User Manual Supplement page 5

Canopy 400 Series OFDM AP and SM
1.3 FEEDBACK ON DOCUMENTATION
Is this document accurate, complete, and clear? How can it be improved? Please send your
feedback on Canopy documentation to technical-documentation@canopywireless.com.
1.4 TECHNICAL SUPPORT
Tip!
Don't clear the Event Log after you encounter issues – it may be useful to Technical
Support if you need to escalate the issue.
Here is the escalation path for resolution of a problem:
1. Check documentation:
 This document
 Canopy System Release 8 User's Guide, available at
http://motorola.canopywireless.com/support/library/
2. Consider checking the Canopy Community Forum at
http://motorola.canopywireless.com/support/community.
3. Consider checking the Canopy Knowledge Base at
http://motorola.canopywireless.com/support/knowledge/
4. Escalate the problem to your Canopy supplier or reseller.
5. Escalate the problem to Canopy Technical Support or other designated Tier 3
technical support:
Worldwide Canopy Technical Support
email: technical-support@canopywireless.com
1-888-605-2552 or +1 217 824 9742
Canopy Technical Support, Europe
email: essc@motorola.com
+44 (0)1793 564680
Calls are logged 24 x 7, cases are worked Mon-Fri 09:00 - 17:00 GMT
When you send e-mail or call, please include, as appropriate, software release on each
module, IP addresses, MAC addresses, and features enabled, like NAT, VLAN, high
priority channel, or CIR. You may be asked to run the Support Tool on CNUT or Prizm to
provide a complete network picture.
Version 1, April 2008
User Guide
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