Table of Contents
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Cisco Unified IP Phone Administration
Guide for Cisco Unified CM 8.5 (SCCP and
SIP)
For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-23092-01
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Table of Contents
Troubleshooting
Related Manuals for Cisco CP-7975G
Summarization of Contents
Preface
Overview
Provides a general introduction to the guide's scope and purpose.
Audience
Specifies the intended readers of the document.
Organization
Describes how the manual is structured by chapters.
Related Documentation
Lists other Cisco publications for further information.
Obtaining Documentation, Obtaining Support, and Security Guidelines
Explains how to get additional resources and support.
Cisco Product Security Overview
Highlights security features and compliance.
Document Conventions
Defines symbols, formatting, and notations used in the manual.
CHAPTER 1 An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G
Provides an overview of phone models and capabilities.
What Networking Protocols are Used?
Explains the protocols supporting IP phone communication.
IPv6 Support on Cisco Unified IP Phones
Details IPv6 addressing and compatibility.
What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?
Lists supported telephony and network features.
Understanding Security Features for Cisco Unified IP Phones
Covers security mechanisms and profiles.
Overview of Configuring and Installing Cisco Unified IP Phones
Introduces the setup and deployment process.
CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding Interactions with Other Cisco Unified IP Communications Products
Explains how phones interact with other Cisco components.
Understanding How the Cisco Unified IP Phone Interacts with the VLAN
Details VLAN configuration implications for phones.
Providing Power to the Phone
Describes power options like PoE and external adapters.
Understanding Phone Configuration Files
Explains the role of configuration files in phone setup.
Understanding the Phone Startup Process
Outlines the sequence of events when a phone powers on.
Adding Phones to the Cisco Unified Communications Manager Database
Covers methods for registering phones.
Using Cisco Unified IP Phones with Different Protocols
Discusses SCCP and SIP protocol usage.
Determining the MAC Address of a Cisco Unified IP Phone
Explains how to find the device's MAC address.
CHAPTER 3 Setting Up the Cisco Unified IP Phone
Before You Begin
Lists prerequisites and initial considerations before phone setup.
Network Requirements
Specifies the network infrastructure needed for phone operation.
Cisco Unified Communications Manager Configuration
Highlights CUCM's role in phone setup.
Understanding the Cisco Unified IP Phone Components
Details the phone's physical ports and accessories.
CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone
Configuration Menus on the Cisco Unified IP Phone
Introduces the phone's on-device configuration options.
Overview of Options Configurable from a Phone
Summarizes settings adjustable via the phone's interface.
Network Configuration Menu
Details settings for IP addressing and network parameters.
Device Configuration Menu
Covers phone-specific settings like Unified CM, SIP, and media.
Security Configuration Menu
Explains settings related to phone security and authentication.
CHAPTER 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Lists and describes supported calling features.
Configuring Product Specific Configuration Parameters
Details settings configurable per phone model.
Configuring Corporate and Personal Directories
Covers setup for user contact lists.
Modifying Phone Button Templates
Explains how to customize phone button assignments.
Configuring Softkey Templates
Details how to manage softkey behavior for applications.
Setting Up Services
Describes how to configure phone services like stock quotes or news.
Adding Users to Cisco Unified Communications Manager
Outlines procedures for user account creation.
Managing the User Options Web Pages
Explains how users can customize their phone settings.
CHAPTER 6 Customizing the Cisco Unified IP Phone
Customizing and Modifying Configuration Files
Details editing XML files for customization.
Creating Custom Phone Rings
Guides on adding custom ringtones.
Creating Custom Background Images
Explains how to set custom phone screen backgrounds.
Configuring Wideband Codec
Covers enabling G.722 for enhanced audio quality.
Configuring the Idle Display
Describes how to set up custom idle screen content.
Automatically Disabling the Cisco Unified IP Phone Screen
Explains settings to manage LCD screen power saving.
CHAPTER 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Model Information Screen
Displays hardware and software details of the phone.
Status Menu
Provides access to screens showing system messages and status.
Call Statistics Screen
Shows call-related metrics and voice quality data.
CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
Instructions on how to connect to the phone's web interface.
Disabling and Enabling Web Page Access
Covers security settings for phone web access.
Device Information
Displays hardware and software details via the web interface.
Network Configuration
Shows network settings retrieved from the phone's web page.
Network Statistics
Details traffic metrics for Ethernet, PC, and network ports.
Device Logs
Provides access to console logs and status messages.
Streaming Statistics
Displays data on audio/video streams and quality metrics.
CHAPTER 9 Troubleshooting and Maintenance
Resolving Startup Problems
Guides on troubleshooting initial phone boot issues.
Cisco Unified IP Phone Resets Unexpectedly
Addresses issues causing phone reboots.
Troubleshooting Cisco Unified IP Phone Security
Covers security-related troubleshooting steps.
General Troubleshooting Tips
Provides common solutions for various phone issues.
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
Specific tips for expansion modules.
Resetting or Restoring the Cisco Unified IP Phone
Explains basic and factory reset procedures.
Using the Quality Report Tool
Details how to use QRT for reporting call quality issues.
Monitoring the Voice Quality of Calls
Explains how to interpret voice quality metrics.
Where to Go for More Troubleshooting Information
Lists resources for further help.
Cleaning the Cisco Unified IP Phone
Provides instructions for cleaning the device.
Appendix A Providing Information to Users Via a Website
How Users Obtain Support for the Cisco Unified IP Phone
Guides on providing user support resources.
Giving Users Access to the User Options Web Pages
Explains how to grant users access to their web portal.
How Users Access the Online Help System on the Phone
Details accessing the phone's built-in help.
How Users Get Copies of Cisco Unified IP Phone Manuals
Guides on providing access to documentation.
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
Links to training materials.
How Users Subscribe to Services and Configure Phone Features
Explains user-driven configuration via web pages.
How Users Access a Voice-Messaging System
Guides on accessing voicemail features.
How Users Configure Personal Directory Entries
Details user configuration of personal contacts.
Appendix C Supporting International Users
Adding Language Overlays to Phone Buttons
Instructions for adding language-specific button labels.
Installing the Cisco Unified Communications Manager Locale Installer
Details installing locale-specific files.
Support for International Call Logging
Explains how call logs handle international numbers.
Appendix D Technical Specifications
Physical and Operating Environment Specifications
Lists environmental requirements for phone operation.
Cable Specifications
Details cable types and requirements for connectivity.
Network and Access Port Pinouts
Provides pinout diagrams for phone ports.
Appendix E Basic Phone Administration Steps
Example User Information for these Procedures
Provides sample data for admin tasks.
Adding a User to Cisco Unified Communications Manager
Steps to add new users to CUCM.
Configuring the Phone
Guides on setting up phone models and protocols.
Performing Final End User Configuration Steps
Final steps for user and phone setup.
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