Netvue B07X316ZCZ Faq

More information can be found on https://netvue.zendesk.com/hc/en-us.
Frequently Questions
Q: Is it wireless? Does it use recharge battery or USB cable connected?
A: NETVUE Home Security Camera has no battery. It could only be charged through USB cable and
adapter.
Q: Does the camera work on 5G Wi-Fi?
A: NETVUE Camera only supports 2.4G Hz Wi-Fi, not 5G Wi-Fi.
Q: Network connection problem
A: First, please confirm the device status is on.
1.keep the device in a 2.4G WIFI environment with good signal.
2.Re-configure WIFI
3. Change another 2.4G WIFI/Hotspot
4.Reset power of the device
If these methods still can not help you to connect the internet, please contact the R&D group.
If they still can not solve your problems, please contact review@netvue.com for a new
replacement.
Q: Night version image is all black.
A: Step1: Please use the "Night Vision Mode" function in the App setting, set it to "always-on" and
save it, and the device is in the forced night vision mode.
Step2: Play again and check if the image is normal.
Step3: If the image is normal, Please set the "Night Vision Mode" function to "Auto" and
save it. Play again and check if the image is normal.
Step4: If the image is abnormal, Please set the "Night Vision Mode" function to "always off" and
save it, then set it to "always-on" and save it. If it is close enough to the device, you should be able
to hear the "Kata" sound of IR Cut switching. Play again and check if the image is normal. If not,
reboot device. After the device is online, please play again. Whether the image is normal. Still
abnormal, contact us review@netvue.com for a replacement.
Q: Night vision picture is blurry.
A: If the camera's picture is blurry in night vision, please make sure there is no strong light around
the camera and also no reflection.
Like the below picture, if there is strong light or something will reflect the IR lights, please adjust
the camera location angle to avoid reflection, which might cause blurry.
If the problem still can not be solved, please find Netvue support.
Q: Unluckily, receive a broken camera even without packing box.
A: It might be used products that Amazon logistic picks a wrong one to you. Please send the
photos of your camera and email review@netvue.com for a new replacement.