CASABREWS 3700 ESSENTIAL-01 Troubleshooting

Problem
Machine does not work,
or could not turn on.
Machine does not work,
and all buttons are
flashing at the same time.
Machine does not work,
only the single shot
button and double shot
button are flashing at the
same time.
Machine does not work,
only the single and
double buttons are
flashing simultaneously.
Coffee does not or only
slowly run out of the
portafilter.
Coffee runs through too
quickly
Coffee is not enough hot.
Water is pooled under
the coffee machine.
The steam fails to steam
the milk.
Not producing steam.
Hot water function is not
working.
Coffee is dripping out of
the rim of the portafilter.
Possible cause
Machine is not switched on or power plug is not
plugged in.
Short circuit / power outlet is without power.
The machine is faulty.
The NTC inside is broken.
Water tank is empty, and the machine is under
the water shortage protection.
The machine is under over-heating protection.
The machine is faulty.
Water tank is empty.
The water tank is not installed correctly.
The machine cannot pump the water.
Coffee is ground too finely.
Too much coffee in filter.
Ground coffee is tamped too strongly.
Filter is clogged up.
The steam button is turn on(after using the hot
water function and without turn off).
The machine is faulty.
Coffee is ground too coarsely.
Too little coffee in filter.
Ground coffee is not tamped strong enough.
Machine is not pre-warmed.
Cups not pre-warmed.
The water tank is not installed correctly.
The drip tray is filled with water.
The machine is faulty.
The milk jug is too big or the jug shape is
unsuitable.
You have used milk with less than 3.3% of milk
protein.
The milk is not cold.
Water tank is empty.
Steam nozzle is clogged.
Steam function was used for more than 3 minutes. Turn steam knob off for at least 1 minute.
The machine is faulty.
Water tank is empty.
Steam nozzle is clogged.
Hot water function was used for more than 40
seconds.
The machine is faulty.
Too much coffee in the filter.
Coffee ground is sticking to the sealing ring of the
brewing head.
portafilter is not completely closed.
Trouble Shooting
Make sure that the power plug is plugged in, that the
ON/OFF button has been pressed and that both coffee
buttons light up blue.
Check the power supply.
Contact our customer support.
Contact our customer support.
Fill the water tank, then use hot water function to pump
the water until the machine go back to standby mode.
Use hot water function to cool down the boiler first.
Contact our customer support.
Fill water tank.
Remove the water tank and correctly install it.
Use hot water function to pump the water.
Ensure appropriate degree of grinding.
Ensure appropriate amount.
Tamp ground coffee less strongly.
Clean the filters hole with a pin.
Turn the steam button off.
Contact our customer support.
Ensure appropriate degree of grinding.
Ensure appropriate amount.
Tamp ground coffee more strongly.
Let hot water run through the appliance with
the inserted portafilter (with filter but
without coffee grounds) before extracting
the first coffee to warm up the brew system.
Pre-warm cups with warm water.
Remove the water tank and correctly install it.
Empty and clean drip tray
Contact our customer support.
Always use a tall, slim container ideally made from
stainless steel.
Use milk with more than 3.3% of milk protein.
Always use cold milk(41℉）。
Fill the water tank.
Remove the steam nozzle from steam wand and clean
the steam nozzle with a pin.
Contact our customer support.
Fill the water tank.
Remove the steam nozzle from steam wand and clean
the steam nozzle with a pin.
Turn steam knob off for at least 1 minute.
Contact our customer support.
Make sure to use the correct amount of coffee.
Turn off the machine, wait until it has cooled down and
then clean the filter, the portafilter and the brew head
with its sealing ring.
Insert the portafilter and turn the handle to the right
until you feel some resistance.
Solution