Single Slot Serial/Usb Cradle - Motorola MC3090G - Win CE 5.0 Core User Manual

5 - 4 MC3000 User Guide
Table 5-1 Troubleshooting the Mobile Computer (Continued)
Problem
The mobile computer
does not accept scan
input.

Single Slot Serial/USB Cradle

Table 5-2 Troubleshooting the Single Slot Serial/USB Cradle
Symptom
Mobile computer
amber Charge LED
Indicator does not light
when mobile computer
inserted.
Spare Battery Charging
LED does not light
when spare battery is
inserted.
Mobile computer
battery is not charging.
Cause
Scanning application Verify that the mobile computer is loaded with a scanning
is not loaded. application. See the system administrator.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between Ensure the mobile computer is within proper scanning range.
scan window and bar
code is incorrect.
Mobile computer is Ensure the mobile computer is programmed to accept the type of
not programmed for bar code scanned.
the bar code type.
Mobile computer is If a beep on a good decode is expected and a beep is not heard,
not programmed to check that the application is set to generate a beep on good
generate a beep. decode.
Battery is low. Check the battery level. When the battery is low, the mobile
computer automatically goes into suspend mode.
Possible Cause
Cradle is not receiving power.
Mobile computer is not
correctly seated.
Spare battery is not correctly
seated.
Mobile computer was
removed from cradle or cradle
was unplugged from AC
power too soon.
Battery is faulty.
The mobile computer is not
fully seated in the cradle.
Solution
Solution
Ensure the power cable is connected securely to both
the cradle and to AC power.
Remove and re-insert the mobile computer into the
cradle, ensuring it is correctly seated.
Remove and re-insert the spare battery into the charging
slot, ensuring it is correctly seated.
Ensure cradle is receiving power. Ensure the mobile
computer is seated correctly. If the mobile computer
battery is fully depleted, it can take up to four hours to
fully recharge a Standard Battery and it can take up to six
hours to fully recharge an Extended Life Battery.
Verify that other batteries charge properly. If so, replace
the faulty battery.
Remove and re-insert the mobile computer into the
cradle, ensuring it is correctly seated.