GE Cync Installation Guide

Simple DIY set up

STEP 1
Download the Cync App onto your smartphone

STEP 2
Install your Ceiling Fan Smart Switch

STEP 3
Add your Smart Switch to the Cync App

For set up help, visit support.gelighting.com or call 1-844-302-2943

Compatibility Requirements

Rating 120 V AC 60 Hz

Neutral wire is required (wire is usually white or grey)

Ground wire is required (wire is usually green, green with a yellow stripe, or copper)

Wi-Fi 802.11 b/g/n @ 2.4 G HZ is required

Fan control & light must be on separate switches

Pull chain must be set at full speed

Let's Do It

INCLUDED

YOU'LL NEED

You Got This!
And we're here to help. For in-depth instructional videos and a guided tour through the installation, go to support.gelighting.com

For technical support, call 1-844-302-2943

NOTE: Please make sure your system is up-to-date, and you update the firmware when prompted for the best experience.

BEFORE YOU DO ANYTHING:

Turn off the power!

STEP 1
Turn off the power for the switch location at the circuit breaker box.

STEP 2
Test existing switch by toggling switch on/off, ensuring lights do not turn on.

STEP 3
Now, follow these setup steps for a single gang switch.

Remove your old switch

STEP 1
Remove the existing wall plate and switch from the wall.

STEP 2
Use voltage tester on the black wires to confirm power to the switch is off (recommended).

STEP 3
Before disconnecting the wires from the wall, label each with the provided wire labels.

Neutral and ground wires are required. If you don't have either wire, the Cync Ceiling Fan Smart Switch is not compatible.

STEP 4
Disconnect wires and remove existing switch.

Connect the wires

STEP 1
Connect the neutral (white) wire on the switch to the neutral (white label) wire from the wall.

STEP 2
The line and load wires are interchangeable. Connect either black wire on the switch to the line (black label) wire from the wall.

STEP 3
Connect the other black wire on the switch to the load (black label) wire on the wall.

STEP 4
Connect the ground (green) wire on the switch with the ground (green label) wire from the wall.

Attention: Incorrectly connecting the Neutral or Ground wire from the wall to the Line or Load wire on the switch will damage the product.

USING WIRE NUTS

1. Insert wires into wire nut.
2. Turn wire nut clockwise.
3. Pull gently on wires to test connection.
   

Fit wires into wall box

STEP 1 Neatly push the wires back into the box, rotating the switch so it's oriented according to the image.

Secure the switch

STEP 1
Using a Phillips screwdriver and the screws provided, secure the switch to the wall until level and flush.

STEP 2
Screw on the faceplate bracket, then snap the faceplate cover onto the bracket.

USING EXISTING WALL PLATE (optional)

The switch fits standard paddle-style wall plates. If using the existing wall plate, skip STEP 2 and reinstall your wall plate.

Turn the power back on

STEP 1
After the switch is secured and faceplate mounted, turn the power back on at the circuit breaker box.

STEP 2
At the switch, the LED indicator will flash blue indicating the device is wired correctly and is in setup mode.

Light ring will flash blue until the switch is added to the Cync App.

Light ring will flash red when Wi-Fi is disconnected.

Light ring will not illuminate if wired incorrectly

TROUBLESHOOTING

IF FAN DOESN'T TURN ON:

1. Check that power to the switch is on at the breaker.
2. Turn power off at the breaker, return to the switch to confirm the wires are securely and properly wired according to the installation guide.
3. Go to gelighting.com/cync for more troubleshooting.

Congratulations!
You've completed the Ceiling Fan Smart Switch installation

Enable your voice assistant

SET UP VOICE CONTROL

Easily connect your Smart Switch to your Amazon Alexa - or Hey Google-enabled device in the Cync App

AMAZON ALEXA
To set up, open the Alexa app, search for the Cync skill, follow the setup instructions.

TRY THIS...
Alexa, turn off the living room.
Alexa, turn on the bedroom. Alexa, set fan to speed 3.

HEY GOOGLE
To set up, open the Hey Google or Google Home app, search for the Cync action, follow the setup instructions.

TRY THIS...
Okay Google, turn off the fan.
Okay Google, I'm leaving.
Okay Google, turn fan up.

For set up help, visit gelighting.com/cync

Safety Precautions

RISK OF ELECTRIC SHOCK
This product installation requires handling 120 volt wiring. Follow each step carefully.

If any concerns handling wiring, hire a qualified electrician. Ensure all work meets local and federal regulations.

This control Must Be Installed With an External Isolating Wall Control/Switch in series with the ungrounded conductor, providing an air gap as per National Electrical Code (NEC) ANSI/NFPA 70 article 404, and Canadian Electric Code, Part 1 (CEC).

For supply connections, use copper wire only rated at 75C.
High Voltage - Disconnect power supply before servicing
Operation temperature: 0-40ºC
Type 1 Enclosure
IP20
Pollution Degree 2
Impulse Voltage: 2500V
Type 1 action
Indoor use only.

Documents / Resources

References

• Cync Product Support Help Center
• Smart Home Devices | Smart Home Hub | CYNC

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download GE Cync Installation Guide