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Summary of Contents for Supermicro SuperServer SYS-A21GE-NBRT
- Page 1 SuperServer ® SYS-A21GE-NBRT USER’S MANUAL Revision 1.0...
- Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
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Page 3: About This Manual
If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/... -
Page 4: Table Of Contents
Preface Contents Chapter 1 Introduction 1.1 Overview ..........................9 1.2 System Features ........................10 Front View .........................10 Drive Carrier Indicators ....................11 Control Panel .........................12 Rear View ..........................13 1.3 Motherboard Block Diagram....................14 1.4 Motherboard Layout ......................15 Quick Reference Table ......................16 Chapter 2 Server Installation 2.1 Overview ..........................18 2.2 Unpacking the System .......................18 2.3 Preparing for Setup ......................18... - Page 5 Preface Removing the CPU Drawer ....................28 Removing the LPIO Drawer ....................29 3.3 Static-Sensitive Devices ......................30 Precautions ........................30 3.4 Processor and Heatsink .....................31 Processor Overview ......................31 Installation Overview ......................32 Installation Procedure Overview ..................32 Create the Processor Carrier Assembly ................33 Assemble the Processor Heatsink Module ..............37 Remove the Socket Cover ....................39 Install the PHM ........................40 Removing the PHM ......................43...
- Page 6 Preface Chapter 4 Motherboard Connections 4.1 Power Connections ......................66 4.2 Headers and Connectors ....................67 4.3 Control Panel ........................68 4.4 Input/Output Ports ......................72 4.5 Jumpers ..........................73 How Jumpers Work ......................73 4.6 LED Indicators ........................75 4.7 M.2 Solid State Drive Installation ..................76 Chapter 5 Software 5.1 Microsoft Windows OS Installation ..................77 5.2 Driver Installation ........................79...
- Page 7 Proper Battery Disposal ....................90 Battery Installation ......................90 7.8 Where to Get Replacement Components ................91 7.9 Reporting an Issue ......................91 Returning Merchandise for Service ...................91 7.10 Feedback ...........................91 7.11 Contacting Supermicro .......................92 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...
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Page 8: Contacting Supermicro
San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V. -
Page 9: Chapter 1 Introduction
10U; 17.6” x 17.2” x 33.2” (W x H x D), (449 x 339 x 843 cm) A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety models associated with the SYS-A21GE-NBRT have been certified as compliant with UL and CSA: GP1001-H52X13, GP1001-TS. -
Page 10: System Features
Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Front View GPU Drawer Control Panel Figure 1-1. System Front View System Features: Front Item Description GPU Drawer GPU tray area Control Panel Front control panel with buttons and LEDs (see next section for details) Two USB 3.0 ports VGA (graphics) port 0 to 7... -
Page 11: Drive Carrier Indicators
Chapter 1: Introduction Drive Carrier Indicators Each drive carrier has two LED indicators: an activity indicator and a status indicator. For RAID configurations using a controller, the meaning of the status indicator is described in the table below. For OS RAID or non-RAID configurations, some LED indications are not supported, such as hot spare. -
Page 12: Control Panel
Chapter 1: Introduction Control Panel Figure 1-2. Control Panel Control Panel Features Features Description Power LED Indicates when the system power is on, and flashes when a system overheat is detected. Turns on the blue LED on the rear of the chassis; used to locate the server in large racks UID LED and server banks LAN Activity LED... -
Page 13: Rear View
Chapter 1: Introduction Rear View IPMI/10G Port Slot Figure 1-3. System Rear View System Features: Rear Item Description IPMI/10G Port Slot Two RJ45 10GbE ports (Intel X710) and IPMI port ® 6 to Ten 8-cm fans (logical locations noted) 1 to 6 Six redundant 5000 W Titanium power supplies (logical locations noted) 1 to 8 Eight PCIe 5.0 x16 LP slots... -
Page 14: Motherboard Block Diagram
Chapter 1: Introduction 1.3 Motherboard Block Diagram CPU2-A1 CPU2-B1 CPU2-C1 CPU2-D1 AE:00.0 BF:00.0 2D:00.0 3F:00.0 CPU1-D1 CPU1-C1 CPU1-B1 CPU1-A1 VR14 VR14 GPU4 GPU1 GPU8 GPU5 8 PHASE 8 PHASE 350W 350W 19:00.0 66:00.0 9B:00.0 E4:00.0 CPU2 CPU1 GPU2 GPU3 GPU6 GPU7 DDR5 DDR5... -
Page 15: Motherboard Layout
Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X13DEG-D motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual. -
Page 16: Quick Reference Table
Chapter 1: Introduction Quick Reference Table Jumper Description Default Setting JBT1 CMOS Clear Open (Normal) JVRM1 BMC I²C/SCL to VRM Pins 1-2 (Closed) JVRM2 BMC I²C/SDA to VRM Pins 1-2 (Closed) Management Engnie manufacturing JPME1, JPME2 mode Description Status LED4, LED7 M.2 Activity LED Blinking Green: M.2 device working normally Blinking Green: BMC Normal (Active) - Page 17 Chapter 1: Introduction JSW_PWR1–JSW_ Backplane and Front AOC Power Connectors PWR3 JTPM1 Trusted Platform Module/Port 80 Connector JUSB1 USB 3.0 Header (supports up to two USB connections) JVGA1 Front Control Panel Header VGA support P54V_JPWR Main Power Connector...
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Page 18: Chapter 2 Server Installation
Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory, etc., refer to Chapter 3 for details on installing those specific components. -
Page 19: Rack Precautions
Chapter 2: Server Installation Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them. • In single rack installations, stabilizers should be attached to the rack. In multiple rack in- stallations, the racks should be coupled together. -
Page 20: Mechanical Loading
Chapter 2: Server Installation Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading. Circuit Overloading Consideration should be given to the connection of the equipment to the power supply circuitry and the effect that any possible overloading of circuits might have on overcurrent protection and power supply wiring. -
Page 21: Installing The Rails
Chapter 2: Server Installation 2.4 Installing the Rails The package includes two rail assemblies. Each is specifically designed for the left or right side of the chassis, and so marked. Each rail consists of two sections: a front section which secures to the front post of the rack and a rear section which adjusts in length and secures to the rear post of the rack. -
Page 22: Adjusting The Rail Length
Chapter 2: Server Installation Adjusting the Rail Length Each rail assembly has a locking screw to adjust the length of the rail to fit the depth of your rack. Installing the Rails onto the Rack 1. Loosen the adjusting screw to allow the rear section to slide in the front section. 2. -
Page 23: Installing The Chassis Into A Rack
Chapter 2: Server Installation 2.5 Installing the Chassis into a Rack Once rails are attached to the chassis and the rack, the chassis is ready to be installed into a rack. Important: Mounting or removing the system from the rack requires at least three people to support the chassis during installation. -
Page 24: Removing The Chassis From The Rack
Chapter 2: Server Installation Removing the Chassis from the Rack The process of removing the chassis from the rack is basically the reverse of the installation procedure. 1. Begin by removing the power to your system. See the "Removing Power" on page 1 for more information. - Page 25 Chapter 2: Server Installation 4. Remove the power modules on the rear side of the system to reduce the weight of the chassis. 5. Remove the chassis as illustrated below. Using a server lift is the preferred method for removing this server due to its heavy weight. Figure 2-5.
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Page 26: Chapter 3 Maintenance And Component Installation
Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. 3.1 Removing Power Use the following procedure to ensure that power has been removed from the system. - Page 27 Chapter 3: Maintenance and Component Installation 1. First, remove the drawer from the chassis and remove the screws securing the cover to the GPU drawer. 2. Slide the cover toward the rear of the chassis. 3. Lift the top cover off of the chassis. Figure 3-2.
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Page 28: Removing The Cpu Drawer
Chapter 3: Maintenance and Component Installation Removing the CPU Drawer The CPU drawer houses the system's motherboard, CPU, and related components. The CPU drawer may be removed from the chassis for maintenance. 1. There are two levers, one located directly on the left and right side of the CPU drawer. Pull these two levers down. -
Page 29: Removing The Lpio Drawer
Chapter 3: Maintenance and Component Installation Removing the LPIO Drawer The LPIO drawer supports low-profile PCIe slots. The LPIO drawer may be removed from the chassis for maintenance. 1. Begin by removing the system power. See "Removing Power" on page 1 for more information. -
Page 30: Static-Sensitive Devices
Chapter 3: Maintenance and Component Installation 3.3 Static-Sensitive Devices Electrostatic Discharge (ESD) can damage electronic components. To avoid damaging your motherboard, it is important to handle it very carefully. The following measures are generally sufficient to protect your equipment from ESD. Precautions •... -
Page 31: Processor And Heatsink
Chapter 3: Maintenance and Component Installation 3.4 Processor and Heatsink Processor Overview The motherboard supports 4th and 5th Gen Intel Xeon Scalable processors. The models of each differ in the number of cores, and each requires a different CPU carrier. The CPU carriers differ by the presence or absence of shims and levers. -
Page 32: Installation Overview
When installing the processor and heatsink, ensure a torque driver set to the correct force is used for each screw. • Refer to the Supermicro website for updates on processor support. Installation Procedure Overview After preparing the system, and following ESD precautions, there are four steps to installing the processor and heatsink onto the motherboard. -
Page 33: Create The Processor Carrier Assembly
Chapter 3: Maintenance and Component Installation Create the Processor Carrier Assembly Assembling the Process Carrier Assembly 1. Hold the processor with the gold pins (LGA lands) facing down. Locate the gold triangle at the corner of the processor and the corresponding hollowed triangle on the processor carrier as shown below. - Page 34 Chapter 3: Maintenance and Component Installation 2. Turn the processor over (with the gold pins up). Locate the CPU keys on the processor and the four latches on the carrier. Latch CPU Key Latch CPU Key Latch Latch Latch CPU Key Latch CPU Key Latch...
- Page 35 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the processor carrier and press it down (E1A and E1B only). Lever Lever Carrier E1A Carrier E1B 4. Using pin 1 as a guide, carefully align the CPU keys on the processor (A & B) with those on the carrier (a &...
- Page 36 Chapter 3: Maintenance and Component Installation 5. Once aligned, carefully insert the CPU into the carrier, making sure that the CPU is secured by latches 1, 2, 3, and 4. Processor Carrier Assembly Processor Carrier Assembly (Top View) (Component Side)
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Page 37: Assemble The Processor Heatsink Module
Chapter 3: Maintenance and Component Installation Assemble the Processor Heatsink Module Thermal grease is pre-applied on a new heatsink. No additional thermal grease is needed. If this is a re-installation, apply the proper amount of thermal grease to the underside of the heatsink. - Page 38 Chapter 3: Maintenance and Component Installation 4. Align "a" on the processor carrier assembly with the triangular cutout "A" on the heatsink along with "b", "c", "d" on the processor assembly with "B", "C", "D" on the heatsink. 5. Once properly aligned, place the heatsink on the processor carrier assembly with all corners matched up, making sure that the four clips are properly securing the heatsink.
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Page 39: Remove The Socket Cover
Chapter 3: Maintenance and Component Installation Remove the Socket Cover Remove the plastic protective cover from the socket by gently squeezing the grip tabs and pulling the cover off. CPU Socket with Plastic Protective Cover... -
Page 40: Install The Phm
Chapter 3: Maintenance and Component Installation Install the PHM To install the PHM into the CPU socket, follow these steps. 1. Locate four threaded fasteners (a, b, c, d) and Pin 1 on the CPU socket. (a, b, c, d: Threaded Fasteners) CPU Socket Pin1 2. - Page 41 Chapter 3: Maintenance and Component Installation 3. Check the rotating wires (1, 2, 3, 4) to make sure that they are in the unlatched position. Unlatched State Top View Side View Rotating Wire 1 PEEK Nut 4. Align PEEK nut "A" (next to the trianglular pin 1 on the heatsink) with threaded fastener "a"...
- Page 42 Chapter 3: Maintenance and Component Installation 6. Press all four rotating wires outward and make sure that the heatsink is securely latched into the CPU socket. Latched State 7. With a T30 bit torque driver set to a force of 8.0 in-lbf (0.904 N-m),tighten the PEEK nuts in the sequence of "A", "B", "C", and "D".
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Page 43: Removing The Phm
Chapter 3: Maintenance and Component Installation Removing the PHM To remove the processor heatsink module (PHM) from the motherboard, follow these steps. 1. Shut down the system and unplug the AC power cord from all power supplies. 2. Use a T30-bit torque driver to loosen the four PEEK nuts on the heatsink in the sequence of A, B, C, and D. - Page 44 Chapter 3: Maintenance and Component Installation 4. Gently lift the PHM upward to remove it from the CPU socket.
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Page 45: Removing The Carrier Assembly From The Heatsink
Chapter 3: Maintenance and Component Installation Removing the Carrier Assembly from the Heatsink To remove the processor carrier assembly from the PHM, follow these steps: 1. Detach the four plastic clips (marked a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (marked A, B, C, D) as shown below. -
Page 46: Removing The Processor From The Carrier Assembly
Chapter 3: Maintenance and Component Installation Removing the Processor from the Carrier Assembly To remove the processor from the processor carrier, follow these steps. 1. Unlock the lever from its locked position and push it upwards to disengage the processor from the processor carrier as shown below right. Lever 2. -
Page 47: Memory Support And Installation
Chapter 3: Maintenance and Component Installation 3.5 Memory Support and Installation Note: Check the Supermicro website for recommended memory modules and updates on possible memory support. Important: Exercise extreme care when installing or removing DIMM modules to prevent any possible damage. - Page 48 Chapter 3: Maintenance and Component Installation DDR5 Memory Support for the 5 Gen. Intel Xeon Scalable Processors Speed (MT/s); Voltage (V); DIMM Per Channel (DPC) DIMM Density and DIMM Ranks Per DIMM Capacity Type & Data Width 1DPC (Note) 2DPC (Stack) 16 Gb 24 Gb...
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Page 49: Memory Population For The X13Deg-M Motherboard (With 32 Dimm Slots)
CPU2: P2-DIMMA1 / P2-DIMMA2 / P2-DIMMB1 / P2-DIMMB2 / P2-DIMMC1 / P2-DIMMC2 / P2-DIMMD1 / P2-DIMMD2 / P2-DIMME1 / P2-DIMME2 / P2-DIMMF1 / P2-DIMMF2 / P2-DIMMG1 / P2-DIMMG2 / P2-DIMMH1 / P2-DIMMH2 Note: This memory configuration is recommended by Supermicro for optimal memory performance. Please use this configuration to maximize your memory performance. - Page 50 Chapter 3: Maintenance and Component Installation DDR5 Memory Population Table for HMB CPU 32-DIMM Motherboards 1 CPU: Memory Population Sequence 1 CPU & 1 DIMM P1-DIMMA1 or P1-DIMME1 P1-DIMMA1 / P1-DIMMG1 1 CPU & 2 DIMMs or P1-DIMMC1 / P1-DIMME1 1 CPU &...
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Page 51: Memory Slots
Chapter 3: Maintenance and Component Installation Memory Slots This motherboard supports up to 8 TB of DDR5 memory in 32 slots. Please refer to the layout drawing below for the locations of the DIMM slots: DIMM Slots Supported by CPU1 DIMM Slots Supported by CPU2 P1-DIMMA1 P2-DIMMA1... - Page 52 Chapter 3: Maintenance and Component Installation EJSW_3 EJSW_GDE1 EJSW_4 EJSW_5 EJSW_6 EJSW_7 EJSW_8 EJSW_GDE2 EJSW_9 EJSW_10 JSW_PWR1 JSW_PWR2 JSW_PWR3 EJNIC2 EJNIC3 EJNIC4 EJNIC5 EJNIC6 EJNIC1 JPW_STBY1 LEDBMC JFP1 JUSB1 EJNVME2 EJNVME3 JMCIO2A EJNVME4 MH12 JRPG1 LEDPWR BAR CODE BIOS LICENSE MAC CODE X13DEG-D REV:1.00...
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Page 53: Dimm Installation
Chapter 3: Maintenance and Component Installation DIMM Installation Note: The DDR5 DIMM modules are NOT hot-swap; be sure to disconnect power for a minimum of 20 seconds before inserting or removing DIMMs. 1. Insert the desired number of DIMMs into the memory slots based on the recommended DIMM population tables in the previous section. -
Page 54: Dimm Removal
Chapter 3: Maintenance and Component Installation DIMM Removal Press both release tabs on the ends of the memory module to unlock it. Once the memory module has been loosened, remove it from the memory slot. Note: Removing a DDR5 DIMM module at a slant angle will cause module damages. It is strongly recommended that you lift the module straight up out of the slot. -
Page 55: Motherboard Battery
Chapter 3: Maintenance and Component Installation Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system as described in Section 3.1. 1. -
Page 56: Storage Drives
The SYS-A21GE-NBRT system supports several storage options, there are two M.2 slots, up to eight storage devices, and ten 2.5" form-factor NVMe SSD drives. Note: Enterprise level storage drives are recommended for use in Supermicro servers. For compatible storage drives, see the system web page. -
Page 57: Nvme Ssds
Chapter 3: Maintenance and Component Installation 2.5" NVMe SSDs There are 10 trays for 2.5" SSDs in the chassis. All 10 drive bays support NVMe drives. The drives are mounted in drive carriers that simplify their removal from the chassis. Note: All carriers should be installed, regardless of whether they contain storage devices, to maintain proper airflow throughout the entire server. -
Page 58: Checking The Temperature Of An Nvme Drive
3. Secure the storage drive on to the carrier with bottom scews, if needed. 4. Insert the carrier with the storage drive into the open drive bay. Note: Enterprise level drives are recommended for use in Supermicro chassis and servers. For information on recommended storage drives, visit the Supermicro website product pages at www.supermicro.com/products. -
Page 59: System Cooling
Chapter 3: Maintenance and Component Installation 3.7 System Cooling Multiple 8-cm fans provide the cooling for the system. Fans may be replaced while the system continues to operate. Cooling is aided by louvers in the chassis that help prevent expelled hot air from returning into the chassis. -
Page 60: Air Shrouds
Chapter 3: Maintenance and Component Installation Air Shrouds The system requires air shrouds for each drawer, it needs it to maximize airflow efficiency. The motherboard, any expansion cards, and all components must be installed in the chassis. Place the air shroud as pictured. Figure 3-12. -
Page 61: Expansion Cards
Chapter 3: Maintenance and Component Installation 3.8 Expansion Cards The default system can accommodate eight low-profile and two FHHL PCIe cards. Low-Profile PCIe Cards LPIO Drawer The LPIO drawer is located in the rear of the chassis along with the system fans and power supplies. -
Page 62: Risers And I/O Cards
Chapter 3: Maintenance and Component Installation Risers and I/O Cards The CPU drawer has a total of four PCIe slots per system that are supported by riser cards. These slots are most often used to house I/O devices such as network interface cards and host adapters to connect to other servers. -
Page 63: Installing Front Riser Cards
Chapter 3: Maintenance and Component Installation Installing Front Riser Cards An exploded view of the riser card in relation to the BF3 riser bracket is shown below. Figure 3-15. Exploded View of the Riser Card... -
Page 64: Power Supply
In the event of a power module failure, the other power module will continue to power the system on its own. Failed power supply modules can be replaced without powering down the system. Replacement modules can be ordered directly from Supermicro. Power Supply Indicators... - Page 65 Chapter 3: Maintenance and Component Installation Figure 3-16. Installing a Power Supply Module Caution: Do not attempt to lift the chassis by the empty power supply slot.
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Page 66: Chapter 4 Motherboard Connections
Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1. -
Page 67: Headers And Connectors
The JTPM1 header is used to connect a TPM Module for Trust Platform Module/Port 80 support. The TPM module, which is optional and available from Supermicro, is a security device that supports encryption and authentication in hard drives. It allows the motherboard to deny access if the TPM associated with the hard drive is not installed in the system. -
Page 68: Control Panel
The control panel header, located at JFP1, contains header pins for various buttons and LED indications with I²C support for front access. This front control panel header is designed specifically for use with Supermicro chassis. See the figure below for the pin-out descriptions of JFP1. - Page 69 Chapter 4: Motherboard Connections Power On and BMC/BIOS Status LED Button The Power On and BMC/BIOS Status LED button is located on pin 1 of JFP1. Momentarily contacting pin 1 of JFP1 will power on/off the system or display the BMC/BIOS status. Refer to the table below for more information.
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Page 70: Hdd Activity Led
Chapter 4: Motherboard Connections LAN1/LAN2 (NIC1/NIC2) The NIC (Network Interface Controller) LED connection for LAN Port 1 is located on pin 6 of JFP1, and the connection for LAN Port 2 is on pin 5. LAN1/LAN2 LED LED States Color State NIC 2: Blinking green LAN 2: Active... - Page 71 Chapter 4: Motherboard Connections Power Fail LED Indicators Power Failure LED Indicators are located on pin 15 and pin 19 of JFP1. FP Power LED Pin Definitions (JFP1) Pin# Definition PWR Failure LED-Positive PWR Failure LED-Negative FP USB Power Pins 16-18 are used to provide power to front USB devices. FP USB PWR Pin Definitions Pin#...
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Page 72: Input/Output Ports
Chapter 4: Motherboard Connections 4.4 Input/Output Ports VGA Connection The front VGA header is located on JVGA1 on the motherboard. The VGA connection provides analog interface support between the computer and the video displays. Universal Serial Bus (USB) 3.2 Header A USB header that supports two USB 3.2 Gen1 ports is located at JUSB1 on the motherboard. -
Page 73: Jumpers
Chapter 4: Motherboard Connections 4.5 Jumpers How Jumpers Work To modify the operation of the motherboard, jumpers can be used to choose between optional settings. Jumpers create shorts between two pins to change the function of the connector. Pin #1 is identified with a square solder pad on the printed circuit board. See the diagram below for an example of jumping pins 1 and 2. - Page 74 Chapter 4: Motherboard Connections BMC I²C/SDA to VRM and BMC I²C/SCl to VRM Select Jumper Use JVRM1 to select between BMC I²C/SCL for VRM support. Use JVRM2 to select BMC I²C/SDA for VRM support. Connect a cable to JVRM1 and JVRM2 to enable BMC for VRM support.
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Page 75: Led Indicators
Chapter 4: Motherboard Connections 4.6 LED Indicators Onboard Power LED The Onboard Power LED is located at LEDPWR on the motherboard. When this LED is on, the system power is on. Be sure to turn off the system power and unplug the power cords before removing or installing components. -
Page 76: Solid State Drive Installation
Chapter 4: Motherboard Connections 4.7 M.2 Solid State Drive Installation Installing Dual M.2 SSDs 1. Disconnect power from the motherboard or system. 2. Refer to the motherboard layout and locate the M.2 dual slot (J18). 3. Insert lower M.2 sideways into the connector so that it lays flat, then follow the instructions below from 4. -
Page 77: Chapter 5 Software
1. Create a method to access the Microsoft Windows installation ISO file. That can be a USB flash or media drive. 2. Retrieve the proper RST/RSTe driver. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive. - Page 78 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.
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Page 79: Driver Installation
The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to a USB flash or media drive. -
Page 80: Bmc
When logging in to the BMC for the first time, please use the unique password provided by Supermicro to log in. After logging in, you can change the administrator password to protect your security. When logging in as an administrator, you can also create a user account and set the password of your choice for subsequent logins. -
Page 81: Chapter 6 Optional Components
Chapter 6: Optional Components Chapter 6 Optional Components This chapter describes optional system components. 6.1 PCBs PCB Options Part Number Description AOM-BB-GP102 MGX Grace server bridge board for front BF3 backplane connections BPN-GP101M 8-slot PCIe x4 Gen5 direct-attached backplane 6.2 Cables Cable Options Part Number Description... -
Page 82: Chapter 7 Troubleshooting And Support
Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the Products option. •... -
Page 83: Bmc Interface
Security Center for recent security notices Supermicro Phone and Addresses 7.2 BMC Interface The system supports a Baseboard Management Controller (BMC) interface. It provides remote access, monitoring and management. There are several BIOS settings related to the BMC. -
Page 84: Troubleshooting Procedures
Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service sections in this chapter. Always disconnect the AC power cord before adding, changing, or installing any non hot-swap hardware components. -
Page 85: No Video
Chapter 7: Troubleshooting and Support No Video 1. If the power is on, but you do not have video, remove all add-on cards and cables. 2. Remove all memory modules and turn on the system (if the alarm is on, check the specs of memory modules, reset the memory, or try a different one). -
Page 86: If The System Becomes Unstable
5. Adequate power supply: Make sure that the power supply provides adequate power to the system. Make sure that all power connectors are connected. Refer to the Supermicro website for the minimum power requirements. 6. Proper software support: Make sure that the correct drivers are used. -
Page 87: Issues With Nvme Storage Devices
Chapter 7: Troubleshooting and Support 6. To find out if a component is good, swap this component with a new one to see if the system will work properly. If so, then the old component is bad. You can also install the component in question in another system. -
Page 88: Bios Post Codes
Before contacting Technical Support, please take the following steps. Also, please note that as a motherboard manufacturer, Supermicro also sells motherboards through its channels, so it is best to first check with your distributor or reseller for troubleshooting services. They should know of any possible problems with the specific system configuration that was sold to you. -
Page 89: Frequently Asked Questions
RMA Department at Supermicro for repair. Note 2: For BIOS Update and Recovery instructions, please refer to the Firmware Update and Recovery Instructions for Supermicro's X13 Motherboards User's Guide posted at https://www.supermicro.com/support/manuals/. Question: I use surprise hotplug to plug and unplug NVMe drives into the SYS-A21GE-NBRT system and the NVMe LED keeps flashing an amber light. -
Page 90: Battery Removal And Installation
Chapter 7: Troubleshooting and Support 7.7 Battery Removal and Installation Battery Removal To remove the onboard battery, follow the steps below: 1. Power off your system and unplug your power cable. 2. Locate the onboard battery as shown below. 3. Using a tool such as a pen or a small screwdriver, push the battery lock outwards to unlock it. -
Page 91: Where To Get Replacement Components
During the warranty period, contact your distributor first for any product problems. 7.10 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. To provide feedback on our manuals, please email us at techwriterteam@ supermicro.com. -
Page 92: Contacting Supermicro
San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V. -
Page 93: Appendix A Standardized Warning Statements For Ac Systems
Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/... - Page 94 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
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Page 95: Installation Instructions
Appendix A: Warning Statements . ٌ ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز ٍ... -
Page 96: Circuit Breaker
Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .יש... - Page 97 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
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Page 98: Power Disconnection Warning
Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components (except for hot-swap components). 電源切断の警告... -
Page 99: Equipment Installation
Appendix A: Warning Statements אזהרה מפני ניתוק חשמלי !אזהרה יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק .לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد انطاقت... -
Page 100: Restricted Area
Appendix A: Warning Statements Attention Seul le personnel autorisé et le personnel de maintenance qualifié doivent être autorisés à installer, remplacer ou entretenir cet équipement.. !אזהרה .יש לאפשר רק צוות מורשה ואנשי שירות מוסמכים להתקין, להחליף או לטפל בציוד זה .ينبغي... - Page 101 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
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Page 102: Battery Handling
Appendix A: Warning Statements Battery Handling CAUTION: There is risk of explosion if the battery is replaced by an incorrect type. Replace the battery only with the same or equivalent type recommended by the manu- facturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い... -
Page 103: Redundant Power Supplies
Appendix A: Warning Statements .هناك خطر االنفجار إذا تم استبدال البطارية بنوع غري صحيح اسحبذال البطارية فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة 경고! 배터리를 잘못된 종류로 교체하면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제조 사에서... - Page 104 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
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Page 105: Backplane Voltage
Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf. -
Page 106: Comply With Local And National Electrical Codes
Appendix A: Warning Statements هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is. -
Page 107: Product Disposal
Appendix A: Warning Statements תיאום חוקי החשמל הארצי !אזהרה .התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة بالكهرباء 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften. - Page 108 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. סילוק המוצר !אזהרה .סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה التخلص...
- Page 109 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
- Page 110 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
- Page 111 .قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحيUL وأCSA ( ةمالع لمحت يتلاوUL/CSA) لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عمSupermicro.
- Page 112 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...
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Page 113: Appendix B System Specifications
Appendix B: System Specifications Appendix B System Specifications Processors Supports dual 4th and 5th Gen Intel Xeon Scalable processors, in Socket E (LGA 4677), thermal design power (TDP) of up to 350W. - 4th Gen: up to 60 cores and supports SP XCC, SP MCC, and Max Series (HBM) SKUs. - 5th Gen: up to 64 cores and supports SP XCC and SP MCC SKUs. - Page 114 Appendix B: System Specifications Operating Environment Operating Temperature: 10º to 35º C (50º to 95º F) Non-operating Temperature: -40º to 60º C (-40º to 140º F) Operating Relative Humidity: 8% to 90% (non-condensing) Non-operating Relative Humidity: 5% to 95% (non-condensing) Regulatory Compliance FCC, ICES, CE, VCCI, RCM, UKCA, NRTL, CB Applied Directives, Standards...
- Page 115 Appendix B: System Specifications General Data Center Environmental Specifications Particulate contamination specifications Air filtration: Data centers must be kept clean to Class 8 of ISO 14644-1 (ISO 2015). The air entering the data center should be filtered with a MERV 11 filter or better. The air within the data center should be continuously filtered with a MERV 8 filter or better.
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