Page 1 Maintenance and Service Guide HP ZBook Fury G1i 18 inch Mobile Workstation PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
Page 2: Legal Information
HP Inc. to be bound by the terms of the HP End Not all features are available in all under license. Intel, Core, Thunderbolt, and User License Agreement (EULA).
Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 38 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 56 can damage the computer or void your warranty.
Page 5: Table Of Contents
Preventing electrostatic damage to equipment............................31 Personal grounding methods and equipment............................31 Grounding the work area......................................32 Recommended materials and equipment..............................32 Cleaning your computer........................................33 Enabling HP Easy Clean (select products only) ............................33 Removing dirt and debris from your computer............................33...
Page 6 Cleaning your computer with a disinfectant............................... 34 Caring for wood veneer (select products only) ............................35 Packaging and transporting guidelines..................................35 Accessing support information ...................................... 35 5 Removal and replacement procedures for Customer Self-Repair parts ....................38 Component replacement procedures ..................................38 Preparation for disassembly....................................38 Service cover.............................................38 Battery..............................................
Page 7 Remotely deploying the BIOS and drivers ..........................96 Analyze the issue..........................................96 5. Remove or uninstall recently added hardware, software ....................96 6. HP Hardware Diagnostics and Tools..............................96 HP PC Hardware Diagnostics UEFI...............................97 HP BIOS Configuration Utility (BCU)............................98 HP Image Diagnostic Tool ..................................99 HP Thermal Monitor....................................99...
Page 8 Incorrect time and date ....................................127 Display ..............................................128 Display anomalies......................................128 Symptom ........................................128 Quick check........................................ 129 HP PC Hardware Diagnostics (UEFI) for video test......................129 Display assembly diagram................................129 Dead pixel..........................................130 No video (internal) ......................................130 No video (external)......................................130 DisplayPort/VGA ......................................... 131 HDMI ............................................
Page 9 8 Backing up, restoring, and recovering....................................165 Backing up information and creating recovery media..........................165 Using Windows tools for backing up................................165 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only).................................................165 Restoring and recovering your system..................................165 Creating a system restore ....................................166...
Page 10 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)...173 Downloading HP PC Hardware Diagnostics Windows........................173 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........173 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........173 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ..............................................174...
Page 11: Product Description
Table 1-1 Product components and their descriptions Category Description Product Name HP ZBook Fury G1i 18 inch Mobile Workstation PC Processors Intel® processors (with Intel AI Boost) Intel Core™ Ultra 9 285HX Intel Core Ultra 7 265HX Intel Core Ultra 7 255HX...
Page 12 Table 1-1 Product components and their descriptions (continued) Category Description ● 32 GB (32 × 1) or (16 × 2) 32 GB (32 × 1) (NMIC) ● 32 GB (32 × 1) or (16 × 2) (PRC) ● ● 16 GB (16 × 1) ●...
Page 13 Thunderbolt 4 with USB Type-C 40 Gbps port with USB power delivery and DisplayPort 2. 1 output (right side) USB Type-A 10 Gbps port (2) (right side) HDMI 2. 1 port Keyboard/pointing HP Lumen RGB Z Keyboard (QuietKey, spill-resistant, backlight, and DuraKey) devices Backlit, premium Backlit, premium, privacy RGB backlit, per-key lighting...
Page 14 Category Description 8 cell, 99 WHr, Long Life, polymer HP Fast Charge Technology HP Smart AC adapter (power factor correction (PFC), 3 pin, 4.5 mm, slim, right-angle barrel (select products only) 330 W, standard 280 W, standard 200 W, slim Power cord C13, 1.83 m (6.0 ft), halogen free, premium, conventional...
Page 15: Components
For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
Page 16: Left
Component Description USB Type-C power connector and Connects a USB device, provides high-speed data transfer, Thunderbolt port with HP Sleep and Charge and charges small devices (such as a smartphone), even and DisplayPort™ output when the computer is off. NOTE:...
Page 17 Connects an AC adapter. USB Type-C power connector and Connects an AC adapter that has a USB Type-C connector, Thunderbolt ports with HP Sleep and Charge supplying power to the computer and, if needed, charging the and DisplayPort output (2) computer battery.
Page 18: Display
The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...
Page 19: Keyboard Area
For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.
Page 20: Turning On The Touchpad
Turning on the touchpad Follow these steps to turn on the touchpad. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. Using an external mouse, click the Touchpad button. If you are not using an external mouse, press the key repeatedly until the pointer rests on the touchpad button.
Page 21 Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● ● Off: Computer sound is on. Microphone mute light ●...
Page 22: Button And Fingerprint Reader
Button and fingerprint reader The fingerprint reader is integrated into the power button on the top cover above the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app. If Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint reader.
Page 23: Special Keys
Table 2-6 Button and fingerprint reader and description Component Description Power button with integrated fingerprint reader ● When the computer is off, press the button briefly to turn on the computer. When the computer is on, press the button briefly to initiate ●...
Page 24 Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys . Windows key Opens the Start menu.
Page 25: Bottom
Table 2-7 Special keys and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. When the computer is on, press the button briefly to ● initiate Sleep. ●...
Page 26: Rear
Table 2-8 Bottom components and their descriptions (continued) Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Page 27 Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number...
Page 28 Table 2-12 Service label components Component HP product name Warranty period Product ID Serial number Takes you to serial-number-specific information to assist with setting up and using the product as well as provides you with access to support information. ●...
Page 29: Illustrated Parts Catalog
To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
Page 30 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: The display assembly is available only at the subcomponent level. For information on display subcomponent spare parts, see Display assembly subcomponents on page Top cover P42187-001 Keyboard (includes cable)
Page 31 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 64 GB P54881-001 32 GB, ECC (nM) N50074-001 32 GB (nM) N77400-001 32 GB (NMIC) N97399-001 16 GB, ECC (nM) N50073-001 16 GB (nM) N77399-001 16 GB (NMIC) N93773-001 (10)
Page 32: Display Assembly Subcomponents
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (18) Fans (includes processor fan and graphics fan) P42201-001 (19) Audio jack (includes cable) P42195-001 (20) Keyboard transfer board (includes cable) P41030-001 (21) System board hub board (includes cable) P41029-001 (22) NFC module (includes cable) (not illustrated)
Page 33 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use in models with a camera module P42185-001 For use in models without a camera module P42186-001 Camera module P42192-001 Ambient light sensor module P41038-001 Display panel P42144-001...
Page 34: Miscellaneous Parts
200 W (PFC, 4.5 mm, right angle) N43500-001 Adapter HP HDMI-to-VGA adapter 701943-001 HP HDMI-to-VGA adapter, TAA N25154-001 HP USB Type-C-to-HDMI 2.0 adapter 935325-001 HP USB Type-C-to-VGA adapter 831751-001 HP USB Type-C-to-RJ-45 adapter M95985-001 HP USB Type-C-to-RJ-45 adapter (TAA) N22602-001 USB-C®-to-DisplayPort adapter...
Page 35 Thunderbolt 280 W G6 dock (with cable) (TAA) P34013-001 HP Thunderbolt 280 W G4 docking station with combo cable M97106-001 HP Thunderbolt 280 W G4 docking station with combo cable (TAA) N17491-001 Cable for HP Thunderbolt 280 W G4 docking station M88059-001...
Page 36 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Europe (Longwell) N24669-001 For use in Europe (halogen free) P23967-001 For use in India (Longwell) N24679-001 For use in Israel (Longwell) N24678-001 For use in Italy L32031-001 For use in Japan (Longwell) N24680-001...
Page 37 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C13, 1.83 m [6.0 ft], premium) For use in Argentina M82819-001 For use in Australia M82822-001 For use in Brazil M82820-001 For use in Denmark M82829-001 For use in Denmark (halogen free) M54992-001...
Page 38 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Switzerland L22324-001 For use in Taiwan L22329-001 For use in Thailand L22326-001 For use in the United Kingdom L22320-001 Chapter 3 Illustrated parts catalog...
Page 39: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Nonconductive, nonmarking pry tool ● Phillips P0 screwdriver ●...
Page 40: Electrostatic Discharge Information
● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation or Sleep mode, turn the computer on, and then shut it down through the operating system. ●...
Page 41: Preventing Electrostatic Damage To Equipment
Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...
Page 42: Grounding The Work Area
Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
Page 43: Cleaning Your Computer
Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.
Page 44: Cleaning Your Computer With A Disinfectant
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
Page 45: Caring For Wood Veneer (Select Products Only)
When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
Page 46 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
Page 47 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...
Page 48: Removal And Replacement Procedures For Customer Self-Repair Parts
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
Page 49 Before removing the service cover, prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the service cover: Slide the service cover release latches (1) outward to release the bottom cover. NOTE: If present, remove the security screw that prevents removal of the service cover. Slide the service cover (2) toward the front of the computer, and then remove the service cover (3).
Page 50 To prevent the cover from being opened, install the security screw under the right release latch. To replace the service cover, reverse the removal procedures. When replacing the service cover: ● Remove the Feature Byte label from the inside of the old bottom cover and place it on the inside of the new bottom cover.
Page 51: Battery
Outside of bottom cover (place service tag label here) Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery descriptions and part numbers Description Spare part number Battery P11115-001 Memory fan P42202-001 WARNING! To avoid personal injury and damage to the product: Battery...
Page 52 Regulatory, Safety, and Environmental Notices . To access For additional battery information, see the this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Before removing the battery, follow these steps:...
Page 53 Lift up on the tab (5) on the bottom of the battery to remove the battery and fan. NOTE: If you are replacing the battery, remove the fan from the battery and install it on the new battery. To remove the fan from the battery: Loosen the three captive Phillips screws (1) that secure the fan to the battery.
Page 54: Solid-State Drive
Remove the latches (3). To replace the battery and latches, reverse the removal procedures. NOTE: When reinstalling the battery, be sure to position the battery cable connector on top of the system board connector, and then push down vertically on the cable connector to secure the cable. Do not slide the connector horizontally.
Page 55 Table 5-3 SSD descriptions and part numbers (continued) Description Spare part number 1 TB, PCIe-3 × 4, TLC, SED, Citadel P31846-001 512 GB, PCIe-4 × 4, TLC (NMIC) N22907-001 512 GB, PCIe-4 × 4, TLC (nM) N77393-001 512 GB, PCIe-3 × 4, TLC, SED, Citadel P31845-001 SSD Gen5 shield P45937-001...
Page 56 Gen5 SSD The thermal pads are reusable as long as they are not damaged or torn. Take care when removing or transferring a thermal pad. The following illustration shows thermal pad shapes and locations. (1) Top SSDs (2) Bottom SSDs Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
Page 57 To remove the SSD latches, remove the Phillips M1.6 × 4.0 screws (1), and then remove the latches (2). When installing SSDs, be sure to install the drives into the drive slots in sequential order, as shown in the following illustration. To install SSDs into the bottom sockets: Remove the Phillips M2.0 ×...
Page 58: Memory Modules
Install the Phillips M2.0 × 2.0 screw (6). Memory modules To replace memory modules, use this procedure and illustration. Table 5-4 Memory module descriptions and part numbers Description Spare part number 64 GB P54881-001 32 GB, ECC (nM) N50074-001 32 GB (nM) N77400-001 32 GB (NMIC) N97399-001...
Page 59 Thermal pads are used under the memory module compartment cover as shown in the following illustration. The thermal pads are reusable as long as they are not damaged or torn. Use care when removing or transferring a thermal pad. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2).
Page 60 To install a memory module: To install a memory module, align the notched edge of the module with the tab (1) in the slot, and then press the module (2) into the slot at an angle until it is seated. Press down on the module (3) until the side retention clips snap into place.
Page 61: Wlan Module
When installing memory modules, be sure to install the memory modules into the memory module slots in sequential order, as shown in the following illustration. NOTE: To help prevent damage to the memory cover and system board clips, when reinstalling the memory cover, be sure to properly align the cover with the clips on the system board before pushing down on the cover.
Page 62: Wwan Module
Carefully disconnect the two antenna cables (2) from the module. Computer models have either one or two WLAN antennas. On models with two antennas, the #1 WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 WLAN antenna cable connects to the WLAN module #2 Aux terminal.
Page 63 Table 5-6 WWAN module description and part number Description Spare part number Qualcomm 9205 LTE-M (CAT-M1) P11676-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Page 64 Remove the WWAN module (4) by pulling the module away from the slot at an angle. A thermal pad is used under the WWAN module thermal cover as shown in the following illustration. The thermal pads are reusable as long as they are not damaged or torn. Use care when removing or transferring a thermal pad.
Page 65 If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. To replace the WWAN module, reverse the removal procedures. NOTE: The WWAN module is designed with a notch to prevent incorrect insertion.
Page 66: Removal And Replacement Procedures For Authorized Service Provider Parts
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
Page 67: Speakers
Remove the fan (4) from the computer. To replace the memory fan, reverse the removal procedures. Speakers To remove the speakers, use this procedure and illustration. Table 6-2 Speaker description and part number Description Spare part number Speaker Kit (includes left and right speakers) P42203-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (see...
Page 68: Nfc Module
Remove the right speaker (6). NOTE: When removing the speakers, make note of the location of the rubber isolators over the screws. The absence of or damage to these isolators can result in degraded speaker performance. To replace the speakers, reverse the removal procedures. NFC module To remove the NFC module, use this procedure and illustration.
Page 69: Interior Frame
Use a tool (4) to detach the NFC module from the computer. The module is attached with double- sided adhesive. To install the NFC module, reverse the removal procedures. Interior frame To remove the interior frame, use this procedure and illustration. Table 6-4 Interior frame description and part number Description...
Page 70 Release the WLAN antenna cables (3) from the clips built into the interior frame. Loosen the three captive Phillips screws (1) that secure the frame. Remove the following screws that secure the frame to the computer: ● 2 Phillips M2.0 × 7.0 screws (2) ●...
Page 71: Sd Card Reader
Remove the interior frame. To replace the interior frame, reverse the removal procedures. SD card reader To remove the SD card reader, use this procedure and illustration. Table 6-5 SD card reader description and part number Description Spare part number SD card reader P42196-001 NOTE:...
Page 72: Processor Fan
Remove the SD card reader (3). To replace the SD card reader, reverse the removal procedures. Processor fan To remove the processor fan, use this procedure and illustration. Table 6-6 Processor fan description and part number Description Spare part number Processor fan P42201-001 Before removing the processor fan, follow these steps:...
Page 73: Graphics Fan
Remove the fan (3) from the computer. To replace the processor fan, reverse the removal procedures. Graphics fan To remove the graphics fan, use this procedure and illustration. Table 6-7 Graphics fan description and part number Description Spare part number Graphics fan P42201-001 Before removing the graphics fan, follow these steps:...
Page 74: Usb Board
Remove the fan (4) from the computer. To replace the graphics fan, reverse the removal procedures. USB board To remove the USB board, use this procedure and illustration. Table 6-8 USB board descriptions and part numbers Description Spare part number USB board for use in non-vPro models P42197-001 USB board for use in vPro models...
Page 75: Audio Jack
Disconnect the cable (3) from the reverse ZIF connector on the board. To replace the USB board, reverse the removal procedures. Before installing the USB board, be sure the beam connector is installed over the socket under the board. Audio jack To remove the audio jack, use this procedure and illustration.
Page 76: Heat Sink
Before removing the audio jack, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the service cover (see Service cover on page 38), and then remove the following components: Battery (see Battery on page Interior frame (see Interior frame on page Graphics fan (see...
Page 77 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the service cover (see Service cover on page 38), and then remove the following components: Battery (see Battery on page Interior frame (see Interior frame on page Remove the heat sink:...
Page 78: Graphics Card
To replace the heat sink, reverse the removal procedures. Graphics card To remove the graphics card, use this procedure and illustration. Table 6-11 Graphics card descriptions and part numbers Description Spare part number NVIDIA RTX Pro 5000 Blackwell Generation Laptop GPU P44291-001 NVIDIA RTX Pro 4000 Blackwell Generation Laptop GPU P44290-001...
Page 79: Power Button
Heat sink (see Heat sink on page Remove the graphics card: Remove the four Phillips M2.0 × 4.0 screws (1) that secure the graphics card to the system board. Remove bracket (2). Remove the graphics card (3) from the system board. NOTE: When installing a graphics card, be sure that the beam connector (4) is installed on the system board.
Page 80: System Board
Interior frame (see Interior frame on page Graphics fan (see Graphics fan on page Heat sink (see Heat sink on page Remove the power button: Disconnect the cable from the ZIF connector (1) on the USB board. Remove the four Phillips M1.0 × 2.0 screws (2) that secure the power button to the computer. Remove the power button with cable (3) from the computer.
Page 81 Table 6-13 System board descriptions and part numbers (continued) Description Spare part number Intel Core Ultra 7 255HX, models with WLAN and WWAN P40991-601 Before removing the system board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38).
Page 82 Remove the four Phillips M2.0 × 4.5 screws that secure the system board to the computer. Lift the left edge of the system board (1) until it rests at an angle. Chapter 6 Removal and replacement procedures for authorized service provider parts...
Page 83: Card Reader
Remove the system board (2) by sliding it up and to the left at an angle. To install the system board, reverse the removal procedures. Card reader To remove the card reader, use this procedure and illustration. Table 6-14 Card reader description and part number Description Spare part number Card reader...
Page 84: System Board Hub Board
Remove the card reader (2) from the computer. To replace the card reader, reverse the removal procedures. System board hub board To remove the system board hub board, use this procedure and illustrations. Table 6-15 System board hub board description and part number Description Spare part number System board hub board...
Page 85 Disconnect the following cables from the system board hub board: ● NFC module cable (ZIF) (1) ● Touchpad cable (ZIF) (2) ● RGB cable (ZIF) (3) ● Backlight cable (ZIF) (4) ● Keyboard transfer board cable (ZIF) (5) ● System board cable (ZIF) (6) Use a tool to detach the system board hub board from the computer.
Page 86: Keyboard Transfer Board
To install the system board hub board, reverse the removal procedures. Keyboard transfer board To remove the keyboard transfer board, use this procedure and illustrations. Table 6-16 Keyboard transfer board description and part number Description Spare part number Keyboard transfer board P41030-001 Before removing the keyboard transfer board, follow these steps: Prepare the computer for disassembly (see...
Page 87: Touchpad
Use a tool to detach the keyboard transfer board from the computer. The board is attached with double-sided adhesive. To install the keyboard transfer board, reverse the removal procedures. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-17 Touchpad descriptions and part numbers Description Spare part number...
Page 88: Keyboard
Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the service cover (see Service cover on page 38), and then remove the following components: Battery (see Battery on page Interior frame (see Interior frame on page Processor fan (see...
Page 89 Table 6-18 Keyboard descriptions and part numbers Description Spare part number Backlit P42145-xx1 RGB per-key lighting P42146-xx1 Table 6-19 Spare part country codes For use in country or Spare part For use in country or Spare part For use in country or Spare part region number...
Page 90: Display Assembly
Remove the 66 Phillips M1.6 × 2.0 screws (3) that secure the keyboard to the computer. Remove the keyboard (4) from the computer. To install the keyboard, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. The display assembly is available only at the subcomponent level.
Page 91 Release the camera module cable and the antenna cables from the clips (4) on the fan. Disconnect the display panel cable (1) from the system board. Remove the antenna protector (2) from the WWAN module. Disconnect the antenna cables (3) from the WWAN module. Release the display panel cable and the antenna cables from the clips (4) on the fan and below the hinge.
Page 92 Remove the eight Phillips M2.5 × 4.0 screws that secure the display assembly to the computer. Open the display (1). Separate the display (2) from the computer. To remove the display bezel: Flex the outside edge of the bottom of the bezel (1) away from the display assembly to release it from the display assembly.
Page 93 Flex the outside edge of the top of the bezel (3) away from the display assembly to release it from the display assembly. IMPORTANT: To avoid damaging the panel, do not use a tool to release the inside of the bezel. You can use a tool only when you insert it from the outside of the top, left, and right sides of the bezel.
Page 94 Lift and rotate the panel over next to the display rear cover. Remove the tape (1) and detach the adhesive support strip (2) that secures the display panel cable to the display panel connector. Release the support bar (3) that secures the display panel cable to the display panel connector.
Page 95 When installing a display panel, use the following illustration to determine tape installation locations on the inside of the display rear cover. To remove the ambient light sensor (ALS) board: Remove the Phillips M1.0 × 2.0 screw (1) from the board. Lift the board (2) up and turn it upside down.
Page 96 To remove the camera module: Disconnect the cable from the reverse ZIF connector (1) on the camera module. Starting from the top, insert a tool (2) under the module. Pull the tool (3) across the top of the camera module to release it. The camera module is attached to the display back cover with double-sided adhesive.
Page 97 Detach the cable (2) from the display back cover. The cable is attached with double-sided adhesive. Remove the cable from the right hinge and the channel (3) along the bottom of the display rear cover and the right hinge. The display cable is included in the Display Cable Kit, spare part number P42205-001. To replace the display hub board: Disconnect the ambient light sensor module cable (1) from the display hub board ZIF connector.
Page 98 To remove the display hinges: Remove the cables (1) from the hinges. Remove the eight Phillips M2.5 × 4.0 screws (2) that secure the hinges to the display back cover. Remove the hinges (3). The display hinges are available using spare part number P42210-001. Remove the hinge covers by removing the Phillips M1.6 ×...
Page 99 Note the rubber cable clips that are installed inside the hinge covers. Be sure to install the clips when reassembling the hinge covers. To remove the antennas and cables: Remove the cables from the channel (1) along the bottom of the display Release the antenna cables from the tape (2) that secures the cables to the display rear cover.
Page 100 Detach the antennas (3) from the display back cover. The antennas are attached with double- sided adhesive. The WLAN antennas and cables are available using spare part number P42191-001. To reassemble the display assembly, reverse the removal procedures. Chapter 6 Removal and replacement procedures for authorized service provider parts...
Page 101: Troubleshooting Guide
Based on some of the most common symptoms, this chapter identifies logical steps and available resources or tools for resolving an issue. HP recommends that you follow the instructions carefully, observe safety precautions, and note any observations or results. Capturing this information can help identify and resolve the problem more quickly.
Page 102: General Troubleshooting Steps
Proceed through the steps in the following table until the issue is resolved, and then move on to the next step that is relevant to the issue. For example, if you resolve a memory issue using the HP PC Diagnostics (UEFI) tool in step 6, you can then move on to step 10 to reseat the memory into its memory slot.
Page 103: Failure Classification
Power-On Self-Test (POST) verifies that hardware components (such as processor, hard drive, memory) are functional. When POST is complete, the HP logo appears briefly and then disappears. If there are errors, the computer might exhibit blinking lights, POST error messages, or similar notifications.
Page 104 No wake up on page 124 page 115 Unresponsive on page 125 Burnt smell on page 115 Slow performance on page 126 HP Smart Adapter warning message on page 126 Incorrect time and date on page 127 a,b,c similar symptoms Failure classification by hardware devices To determine failure by device, use this table.
Page 105: Examine The Environment
Table 7-5 Failure classification by hardware devices 4. Display 5. I/O devices 6. Storage 7. Mechanical Display anomalies on Keyboard on page 134 Hard drive or solid-state Noise (sound) on page page 128 drive not recognized on Keyboard point stick on page 143 Dead pixel on page 130 page 135...
Page 106: Update Bios And Drivers
6. HP Hardware Diagnostics and Tools HP offers diagnostics and tools to diagnose hardware failure. This section describes how to use some of these tools. Check for the latest versions before use.
Page 107: Hp Pc Hardware Diagnostics Uefi
The HP PC Hardware Diagnostics UEFI tool is built within BIOS (basic memory and hard drive diagnostics only), or within new hard drives themselves. These drives contain more advanced versions of the diagnostic tool than the BIOS-based version.
Page 108: Hp Bios Configuration Utility (Bcu)
HP BIOS Configuration Utility (BCU) HP BCU is a free utility that captures the BIOS settings and their values. This tool provides a text file of the computer’s BIOS configuration. This file can help identify any settings that are contributing to an issue.
Page 109: Hp Image Diagnostic Tool
The report can assist you with diagnostics and solutions to problems you encounter. HP Thermal Monitor You can use HP Thermal Monitor to stress the processor and GPU and monitor the temperature values of various components in the system. NOTE: Available only to authorized service providers and technicians.
Page 110: Blinking Light Codes
Off: The battery is fully charged. Front hard drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. Rear AC adapter light White: The computer is connected to external power.
Page 111: Post Error Messages
● BIOS ● Mass storage devices ● Fans The following table describes errors encountered during HP PC Hardware Diagnostics UEFI. Table 7-8 System diagnostics failure codes and actions to address the failure Test description Failure description Error Suggested user actions...
Page 112: Resolve The Issue
Before performing a hard reset, you must disconnect or remove all peripheral devices. Start and test the computer by itself, and if the problem is not resolved, reconnect one peripheral device at a time. To resolve the startup or operational problem, run HP Support Assistant, or manually install all updated drivers from Microsoft and HP.
Page 113: Soft Reset (Default Settings)
If a startup menu appears, use the arrow keys to select Start Windows Normally, and then press the enter key. After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers. CMOS refers to the battery-powered semiconductor chip located on computer's system board.
Page 114: 11. Test With Minimum Configuration
NOTE: This step is to be used by authorized service providers only. HP will not honor the warranty for a system tested with the system board removed without the heat sink or fan. This essential configuration is often used to troubleshoot power-on related issues, such as no-boot, reboot, and freezing issues.
Page 115: Safe Mode
The essential hardware consists of the following components: ● System board ● AC adapter (unplug nonremovable battery or remove battery) ● Processor and heat sink or fan The processor might be integrated into the system board. ● Memory (one verified working memory DIMM) ●...
Page 116: Verify Solution
Explain to the customer why the issue occurred and what was done to resolve it. If the solution you used was in an HP public document, provide the document information to the customer, letting them know they can locate it on http://www.hp.com. Also, tell them that there are other solutions available on the website.
Page 117: Helpful Hints
These steps provide simple, useful checks that you can perform when troubleshooting. TIP: If you have installed an operating system other than the factory-installed operating system, go to http://www.hp.com/go/quickspecs and verify that it is supported on your system. Be sure that the computer is plugged into a working AC outlet.
Page 118: Consulting With Hp Service
Press the touchpad On/Off button light. If the light toggles on or off, the touchpad is likely operating correctly. Consulting with HP Service If further HP support is required, the following information might be requested when you call. It might be helpful to take notes. ●...
Page 119: No Power
No power When a unit experiences no power, there are several contributing factors to consider. Be sure to consider all symptoms related to this behavior when troubleshooting. Table 7-9 Issues, possible causes, and fixes Items Procedures Symptoms Possible causes ● Computer does not start Failed power input to the computer (external power source, AC adapter, faulty battery).
Page 120 Replace new power connector cable (if the cable exists and is defective) To isolate faulty power connector cable and power button, technicians can short power-on pads or pins to turn on the computer. Contact HP Engineering for this information. Verify blinking lights (7.
Page 121: Intermittent Power-On, Shutdown, Restart
Table 7-9 Issues, possible causes, and fixes (continued) Items Procedures Tips Computer automatically boots without pressing power button when the RTC 3 V battery is removed. Therefore, after the service door and RTC 3 V battery are removed, you do not have to press power button from top side. In essential hardware configuration, mWS G1 and G2 may require discrete graphics processing unit (GPU) to boot.
Page 122: Ac Adapter Issue
Table 7-10 Issues, possible causes, and fixes (continued) Items Procedures Follow actions in No power on page 109. Be sure that AC adapter has correct DC voltage. Verify battery: test with a confirmed working battery. Verify that power button is not stuck. Verify that power connector is not loose.
Page 123: Battery Not Recognized, Not Charging
If there is still no rear power light or no startup, replace the AC adapter. Tips The HP Smart AC adapter has a special pin in the middle, called the ID pin, for power rating and throttling. If this pin is broken, the rear power light turns on, but the power button and front power lights blink continuously, and the computer does not turn on.
Page 124 Diagnostics: HP tools report results such as passed, calibrate, weak, replace, no battery, and unknown, and they suggest corresponding actions. HP PC Hardware Diagnostics UEFI is a good tool to use to isolate and determine faulty battery, especially for quickly discharging (short life) battery.
Page 125: Battery Discharges Too Fast
To conserve battery power, turn off Wireless On-Off button and other peripherals and USB devices, applications, processes (in Task Manager) when not in use; also, reduce screen brightness. Follow HP instructions about how to maintain battery and increase battery life. Burnt smell Use this information to troubleshoot burnt-odor issues.
Page 126: Post
Inspect further sources internally after disassembling chassis, such as burnt or damaged components. If the issue persists, replace boards, AC adapter, and battery for safety concern, and report issues to HP. POST Use the following sections to troubleshoot Power-on Self Test issues.
Page 127: Blinking Lights
Perform hardware reset (8. Hard reset on page 102) and verify that HP Logo is presented correctly on display screen when pressing f10. Test with external monitor via VGA port (or DisplayPort, HDMI, or other). Press power button and close the computer lid to force video output to external video.
Page 128: Diagnostic Error Messages
Restore hardware to its original condition (for example, bootable SSD instead of hard drive). Reseat suspected components and verify connection. Test suspected components using HP PC Hardware Diagnostics (UEFI) tool. Note An Error Message means that the system has finished BIOS hardware validation and is ready to launch the Startup Menu.
Page 129: Performance (Os)
If you lost or forgot the user password, contact your IT personnel. Reference HP F10 Setup Overview See the HP PC BIOS F10 Setup Guide at http://support.hp.com. Performance (OS) Most software problems occur as a result of certain situations. ●...
Page 130 Verify functionality of AC adapter alone. If it does not work, test with a verified working adapter. Verify battery alone. Verify that battery is not depleted. Test battery using HP PC Hardware Diagnostics (UEFI) tool. Verify connection of power button and cable.
Page 131: Blue Screen
96) to isolate major faulty hardware issues. ● HP PC Hardware Diagnostics (UEFI) tool to test hard drive, memory, and system. ● Thermal Monitor (available only to authorized service providers and technicians) tool to monitor temperature limits of processor and GPU. See “HP Thermal Monitor” in 6.
Page 132: Freeze At Windows Logo (Hang Or Lockup)
Reseat cables and connections (10. Reseat cables and connections on page 103). Pay attention to proper installation of memory and hard drive. Verify that a minimum of at least 100 MB of free space is available on your Windows partition. If you can start Windows: Update BIOS and drivers (4.
Page 133: Electromagnetic Interference (Emi)
Roll back to previous version may be necessary. Go to safe mode to install drivers. Run Hardware Diagnostics (6. HP Hardware Diagnostics and Tools on page 96) to isolate hardware issue. Undo recent changes in Windows (5. Remove or uninstall recently added hardware, software on page 96).
Page 134: No Wake Up
Table 7-22 Issues, possible causes, and fixes Items Procedures Symptoms Possible causes System locks up, freezes in certain Electromagnetic interference (EMI). physical area or location Troubleshooting steps (2. Examine the environment on page 95). Pay attention to external power source, high-frequency signals such as cell phones, microwave ovens. Move the computer to different locations nearby to determine where it fails and where it does not fail.
Page 135: Unresponsive
Table 7-23 Issues, possible causes, and fixes (continued) Items Procedures Troubleshooting steps Verify that front power light (7. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 99) is blinking (indicating Sleep state). Press power button to exit Sleep. Reset BIOS to default (associated with OS Power Management in Power Menu) Update BIOS and drivers on page Check power management settings in Windows Power Options.
Page 136: Slow Performance
Perform disk defragmentation to consolidate fragmented data on the hard drive so it works more efficiently. Tips Routine maintenance for performance improvement on page 154. See http://windows.microsoft.com/en-us/windows-8/free-up-disk-space. http://windows.microsoft.com/en-us/windows/optimize-windows-better- performance#optimize-windows-better-performance=windows-vista. HP Smart Adapter warning message Use this information to troubleshoot power adapter warning messages. Chapter 7 Troubleshooting guide...
Page 137: Incorrect Time And Date
Contact HP for configuration details. Note HP Smart AC adapter warning message: informs you that as power demands increase, the notebook might not perform at full capacity, which might result in longer battery- charging time. In cases of extreme power demands, the system might also throttle back the processor, or with systems that have a discrete video subsystem, a video balance mode might occur to further balance the power needs of the system.
Page 138: Display
Display anomalies The display panel is a field-replaceable unit (FRU) and must be replaced by only authorized technicians. However, HP highly recommends that users and technicians observe symptoms and use the HP PC Hardware Diagnostics (UEFI) tool before any replacement.
Page 139: Quick Check
Update operating system (OS), graphics or video drivers (Intel, AMD, NVIDIA, and others). For custom images, HP highly recommends upgrading or installing Windows in UEFI mode or Legacy disabled to fully support hybrid graphics and avoid unexpected behaviors, for example, blue screen error, graphics or video issues, in the BIOS Legacy setting.
Page 140: Dead Pixel
Troubleshooting steps Use an external monitor with higher resolution. Test with external monitor using HDMI or HP port. Press the power button and close the computer lid to force video output to external video. If there is still no video, contact support.
Page 141: Displayport/Vga
Table 7-30 Issues, possible causes, and fixes Items Procedures Symptom Possible causes No image on external monitor External monitor, resolution, display configuration, drivers. Troubleshooting steps Be sure external monitor is compatible with the computer. Be sure that external monitor is turned on. Press any key to exit the power-saving mode.
Page 142: No Or Bad External Video Via Docking
Be sure that external monitor is compatible with the computer. If applicable, plug the dock in different Type-C ports. For more information, see the technical white paper titled ”HP Elite Dock with Thunderbolt 3 & HP ZBook Dock with Thunderbolt 3.” Go to http://www.hp.com/...
Page 143: Touch Screen
Table 7-33 Issues, possible causes, and fixes (continued) Items Procedures Troubleshooting steps Verify with external monitor Use combination fn + f4 to enable output to external monitor. Close the lid. If the external monitor also shows incorrect color, it is a graphics card issue. Test with a verified working graphics card.
Page 144: I/O Devices
Be sure that external devices are supported and compliant (for example, USB Type-C, Thunderbolt, PCI Express). ● If you have problems with external devices not provided by HP, contact device manufacturers for compatibility and latest drivers before troubleshooting (for example, USB devices, Thunderbolt devices, PCI express card reader, VGA, display, HDMI monitors, speakers).
Page 145: Keyboard Pointing Stick (Select Products Only)
(caps lock, shift, ctrl, fn, Windows, alt) if necessary. Test with HP PC Hardware Diagnostics (UEFI) to isolate a hardware issue from a software issue. Verify that BIOS is up to date. If so, resetting BIOS to default might help.
Page 146: Keyboard Backlight
Table 7-36 Issues, possible causes, and fixes (continued) Items Procedures Verify whether keyboard flex cables are in good condition (no delamination or torn cable end, no missing or cracked tracks, pads). Verify that keyboard flex cable ends are fully inserted and aligned with connectors on system board and back of keyboard, and that connector tabs are properly closed.
Page 147: Network Connectivity (Rj-45 Jack)
Install the latest touchpad driver. Adjust touchpad settings (Control Panel > Mouse). Test touchpad controller using the HP PC Hardware Diagnostics (UEFI) tool (f2> Component Tests > Mouse Test > Pointer Test & Drag and Drop Test). The following steps are for authorized service providers/technicians.
Page 148: Wwan
Table 7-40 Issues, possible causes, and fixes (continued) Items Procedures The following steps are for authorized providers or technicians. Verify that the wireless module and its antenna cables are fully inserted and in good condition (see WLAN module removal and replacement section).
Page 149: Smart Card Reader
Table 7-42 Issues, possible causes, and fixes Items Procedures Symptoms Possible causes ● USB devices are not recognized USB devices do not have the latest software drivers, port has insufficient power, or the devices are not compliant. ● USB devices are not charging NOTE: USB Type-C uses a different connector.
Page 150: Speaker, Headphone - Audio Issues
Table 7-43 Issues, possible causes, and fixes (continued) Items Procedures Card Reader Removal Policy Troubleshooting steps Verify card reader removal policy. Be sure that the card has no physical damage. Inspect the ends of the memory cards for dirt or material closing a hole or spoiling a metal contact.
Page 151 Be sure that the sound is not muted. Verify that the sound card is detected in Windows Device Manager. Reinstall the latest audio driver. Test audio device using the HP PC Hardware Diagnostics (UEFI) tool > Component Tests > Audio).
Page 152: Thunderbolt (Tb)
Thunderbolt (TB) Use this information to troubleshoot Thunderbolt issues. Table 7-45 Issues, possible causes, and fixes Items Procedures Symptom Possible causes Thunderbolt device not working BIOS, drivers, and user settings. Troubleshooting steps Update to the latest BIOS and choose appropriate TB Port settings. Reset User Account Settings to default.
Page 153: Hard Drive Or Ssd Not Recognized
If any test fails, record failure code and contact support for instructions about how to order a replacement hard drive. ● If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under warranty that does not fail the HP Hard Drive Self-Test. ●...
Page 154: No Boot To Operating System (No Read-Write Error)
For multiple storage devices, keep the primary drive with the operating system and remove other devices. Use the HP Hardware Diagnostics tool to verify that the drive is recognized and test it. If the hard drive fails diagnostics, record failure and have the drive replaced.
Page 155: Read-Write Error
Use the HP Hardware Diagnostics tool to test. If failed, record failure code and have the hard drive replaced. If no error with HP PC Hardware Diagnostics (UEFI) tool, try to repair the hard drive and its files in Windows (using command “CHKDSK /f /r /x”). Use HP Restore to reinstall the operating system, if needed.
Page 156: Blue Screen (Bsod) Error
154. Blue screen (BSOD) error A faulty hard drive can cause a blue screen error. Perform the drive tests using the HP Diagnostics Tool to be sure that the drive is functional. If all of the tests are successful, see...
Page 157: Mechanical
Table 7-50 Issues, possible causes, and fixes (continued) Items Procedures Tips For optimal system performance, place your operating system and all of your most commonly used applications and files on the fastest hard drive or SSD and on the fastest areas on the drive (primary partition of 200 GB max). Routine maintenance for performance improvement on page 154.
Page 158: Fan Runs Constantly
Be sure that no obstructions or dust are in heat sink fan, heat sink fin, or vent. Test fan using HP PC Hardware Diagnostics (UEFI) tool. Be sure that the fan is not producing loud noise and that fan blades spin correctly.
Page 159: Thermal Shutdown (Hot)
Be sure that the notebook is not sitting on a hot surface that blocks vent intakes. Test fan using HP PC Hardware Diagnostics UEFI tool. Be sure that the fan is not producing a loud noise and that fan blades spin correctly.
Page 160: Acronyms
Acronyms These acronyms are used in this chapter. Blue screen (BSOD): A Windows error screen that can occur if a problem causes your computer to shut down or restart unexpectedly. When you experience this type of error, you cannot see items such as the Start menu or the taskbar when your computer is turned on.
Page 161: Processor Not Executing Code
Table 7-54 Blinking lights and boot error codes (continued) Blink codes Error Caps and num lock lights = 1 blink Processor not executing code Caps and num lock lights = 2 blinks BIOS recovery code unable to find valid BIOS recovery image Caps and num lock lights = 3 blinks Memory module error Caps and num lock lights = 4 blinks...
Page 162: Graphics Controller Error (No Controller)
Graphics Controller Error (No Controller) This computer has experienced a graphics controller initialization problem resulting in a failed startup. This issue might be related to the graphics controller in your machine. You can resolve this problem by ensuring that the graphics controller module is seated correctly in machines with modular graphics.
Page 163: Sure Start Has Identified A Problem (Manual Recovery Policy Set)
This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. HP Sure Start normally repairs this type of issue; however, on this computer HP Sure Start has been configured to operate in manual mode key sequence.
Page 164: Routine Maintenance For Performance Improvement
Primary Battery This code indicates that the primary battery has very low capacity. Replace Search http://www.hp.com/support for details about using the HP Support Assistant to verify the battery capacity and, if necessary, order a replacement. Battery Check Secondary Battery This indicates that the secondary battery has very low capacity.
Page 165: Common Blue Screen Error Messages
Table 7-56 Routine maintenance tasks to improve performance Tasks Weekly Monthly Occasionally Perform a system tuneup. Run Windows Update. Scan for and remove viruses. Scan for and remove spyware and adware. Empty the Recycle Bin. Delete temporary Internet files. Back up user files. Create a restore point.
Page 166: Use Windows Debugging Tool
If you recently added hardware to the system, try removing or replacing it. You can also check with the manufacturer to see if any patches are available. ● Try running HP PC Hardware Diagnostics UEFI. ● Check with the manufacturer to see if an updated system BIOS or firmware is available.
Page 167 Set up the SDK in the configuration window (Windows 10 shown). Select features to install. Windows Software Development Kit (SDK)
Page 168 Run the SDK as an administrator. Set the symbol path. Select File > Symbol File Path. ● In the Symbol path box, type SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/ symbols. ● Save the workspace. Chapter 7 Troubleshooting guide...
Page 169 Open the crash dump file. Analyze the file. In the following memory dump sample, look for Bug Check 0x3B. The ATIKMAG driver needs to be investigated for further root cause. Lookup for Bug Check 0xC2. Windows Software Development Kit (SDK)
Page 170: Display Issue: Pixel Anomalies
Display issue: pixel anomalies All HP notebook displays adhere to strict quality and reliability specifications. A small percentage of display panels might have minor cosmetic manufacturing anomalies or irregularities such as bright or dark dots in the viewable area. These cosmetic imperfections are common to all display panel types, not specifically HP products.
Page 171: Cable Management
Combination = in any combination and any color that are always on or off Use the HP PC Hardware Diagnostics (UEFI) tool to determine numbers of pixels and their distance. HP uses the following set of criteria when damaged displays are submitted for warranty coverage.
Page 172: Connector Types
● Route cables in such a way that they cannot be caught or snagged by parts being removed or replaced. ● Keep cables away from direct contact with major heat sources, such as the heat sink. Some air flow guides have a cable guide that lets you route cables safely around the heat sink. ●...
Page 173: Horizontal Cable Insertion
Horizontal cable insertion Use flat tool to pull connector evenly. Do not pull on cable to remove. Slide connector into receptacle on same horizontal plane as board and use a flat tool to push evenly into receptacle. Multiple-pin horizontal connector (LVDS cable to display panel) Use these procedures to properly insert and remove a multiple-pin horizontal connector.
Page 174 ● If the connector has a plastic pull tab, pull the tab to disconnect. Otherwise, use flat tool under the connector to remove evenly. Do not pull on the cable to remove. ● Press evenly when reseating, reconnecting, or installing the connector. For more information about cable management, see Cable management on page 161.
Page 175: Backing Up, Restoring, And Recovering
HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.
Page 176: Creating A System Restore
HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.
Page 177: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.
Page 178: Computer Setup (Bios), Tpm, And Hp Sure Start
Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.
Page 179: Restoring Factory Settings In Computer Setup
Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...
Page 180: Downloading A Bios Update
After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...
Page 181: Changing The Boot Order Using The F9 Prompt
BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
Page 182: Using Hp Pc Hardware Diagnostics
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.
Page 183: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)
To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.
Page 184: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 175. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.
Page 185: Only)
Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
Page 186: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version
Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
Page 187: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.
Page 188: Specifications
Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 11-1 Computer specifications Metric...
Page 189: Solid-State Drive Specifications
Table 11-2 Display specifications Metric U.S. Active diagonal size 45.7 cm 18.0 in Resolution 2560 × 1600 Surface treatment Antiglare Brightness 500 nits Viewing angle UWVA Backlight Display panel interface eDP 1.4 + PSR 2.0 Solid-state drive specifications This section provides specifications for your SSDs. Table 11-3 SSD specifications 512 GB*...
Page 190: Statement Of Memory Volatility
No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
Page 191 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.
Page 192: Nonvolatile Memory Usage
GFX card Non-volatile; 2 GFX card video Programmed at Utility required to write VBIOS BIOS code factory data to this memory, softpaq tool on HP website. Controller Non-volatile; Stores config data Programmed at Utility required but (NIC) EEPROM and MAC address...
Page 193: Questions And Answers
Table 12-1 Troubleshooting steps for nonvolatile memory usage (continued) Memory type Volatility; size Store Retain Purpose How input to memory How write protected user power if data removed Discrete TPM Non-volatile; Store security and Programmed at Utility required but ST 1.769 encryption data factory limited to factory...
Page 194 The UEFI BIOS provides an interface to display the system information and configuration settings and to change the configuration of your computer before an OS is loaded. BIOS provides a secure runtime environment that supports a GUI. In this environment, you can use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make menu and configuration selections.
Page 195: Using Hp Sure Start (Select Products Only)
Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
Page 196: Power Cord Set Requirements
Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Page 197 Table 13-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO The PRC Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...
Page 198 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...
Page 199: Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...
Page 200: Index
33 bezel caring for wood veneer 35 electrostatic discharge (ESD) 29, illustrated 23 disinfecting 34 removal 82 HP Easy Clean 33 preventing damage 29-31 spare part numbers 23, 83 removing dirt and debris 33 esc key, identifying 14 BIOS components...
Page 201 166 lights spare part number 22 HP Sure Recover 167 AC adapter and battery 7 fingerprint reader HP Sure Start 180, 185 battery 7 illustrated 21 camera 9 spare part number 21 caps lock 11 fn key, identifying 14...
Page 202 USB Type-C power connector spare part number 45 USB flash drive 166 and Thunderbolt port with speakers recovery media 165 HP Sleep and Charge 6, 7 illustrated 21 creating using HP Cloud power button removal 57 Recovery Download illustrated 21...
Page 203 53 USB board removal 64 spare part number 64 USB port, identifying 6 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 6, 7 vents, identifying 16 video, product description 2 Windows backup 165 recovery media 165...

HP ZBook Fury G1i 18 inch Mobile Workstation PC Maintenance And Service Manual

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