HP ProDesk 2 Tower G1a Desktop AI PC Maintenance And Service Manual
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HP ProDesk 2 Tower G1a Desktop AI PC Maintenance And Service Manual

HP ProDesk 2 Tower G1a Desktop AI PC Maintenance And Service Manual

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Maintenance and Service Guide
HP ProDesk 2 Tower G1a Desktop AI PC
HP ProDesk 2 Tower G1a E Desktop AI PC
HP ProDesk 2 Tower G1a Desktop AI PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP ProDesk 2 Tower G1a Desktop AI PC

  • Page 1 Maintenance and Service Guide HP ProDesk 2 Tower G1a Desktop AI PC HP ProDesk 2 Tower G1a E Desktop AI PC HP ProDesk 2 Tower G1a Desktop AI PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of...
  • Page 2 HP End Not all features are available in all and used by HP Inc. under license. Intel User License Agreement (EULA).

  • Page 3: Table Of Contents

    Table of contents 1 Computer features.............................................. 1 Front panel components .......................................... 1 Rear panel components .......................................... 2 2 Illustrated parts catalog..........................................4 Computer major components......................................4 Miscellaneous parts........................................... 6 3 Routine care, drive guidelines, and disassembly preparation........................... 9 Electrostatic discharge information....................................9 Generating static electricity......................................
  • Page 4 WLAN module..............................................24 Hard drive ................................................ 26 Battery................................................28 Graphics card ...............................................30 Memory modules (DIMMs)........................................31 Rear fan................................................33 Heat sink with fan ............................................35 Processor ................................................38 Rear USB port assembly ........................................39 Power supply ..............................................40 Optical drive cage ............................................41 System board..............................................
  • Page 5 Unable to connect to the internet..................................65 Cannot automatically launch internet programs............................66 Solving software problems.........................................66 Computer will not start up and the HP logo does not appear......................66 “Illegal Operation has Occurred” error message is displayed......................66 6 Computer Setup (F10) Utility ........................................67 Using Computer Setup (F10) Utilities ....................................67...
  • Page 6 9 Backing up, restoring, and recovering....................................99 Backing up information and creating recovery media...........................99 Using Windows tools for backing up.................................99 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......99 Restoring and recovering your system..................................99 Creating a system restore ....................................100 Restoring and recovery methods ..................................100...
  • Page 7 Nonvolatile memory usage .......................................110 Questions and answers ........................................111 Using HP Sure Start (select products only)................................112 12 Power cord set requirements....................................... 113 General requirements ........................................... 113 Japanese power cord requirements..................................113 Country-specific requirements ...................................... 113 13 Specifications..............................................115 Index....................................................116...

  • Page 8: Computer Features

    Computer features This chapter provides you with an overview of your computer's features. IMPORTANT: Your keyboard might include a Copilot key. Copilot in Windows (select products only) requires Windows 11. Some features require a neural processing unit (NPU). The timing of feature delivery and availability varies by market and device.

  • Page 9: Rear Panel Components

    Table 1-1 Identifying the front panel components (continued) Front panel components Audio-out (headphone)/Audio-in (microphone) USB Type-C 5 Gbps port combo jack NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone.
  • Page 10 Table 1-2 Identifying the rear panel components (continued) Rear panel components USB ports (3) RJ-45 (network) jack NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone. Expansion slots Optional serial port NOTE:...

  • Page 11: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this illustration and table.
  • Page 12 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number Solid-state drive 2 TB, PCIe-4 × 4, TLC N77396-001 2 TB, PCIe-4 × 4 P07215-001 1 TB, PCIe-4 × 4, TLC N77395-001 1 TB, PCIe-4 × 4 N77394-001 512 GB, PCIe-4 ×...

  • Page 13: Miscellaneous Parts

    SATA power cable, 210 mm (8.3 in), 15 pin, straight, RF P24515-001 SATA power cable, 150 mm (5.9 in), 6 pin., straight-straight, RF P24516-001 Mouse L95713-001 HP 125 antimicrobial, wired M27883-001 HP 125 wired M27884-001 HP 128 laser, wired M27885-001...
  • Page 14 Keyboard (country codes are listed following this table) USB, slim, smart card P10664-xx1 HP 125, wired P10665-xx1 HP 125 antimicrobial, wired P10667-xx1 HP Halley, USB P10674-xx1 HP 655, wireless keyboard + mouse P10676-xx1 Power cord (C13, 1.83 m [6 ft]) Argentina M82819-001 Australia M82822-001 Brazil M82820-001...
  • Page 15 Table 2-3 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Brazil -201 International -L31 South Korea -KD1 Bulgaria -261...

  • Page 16: Routine Care, Drive Guidelines, And Disassembly Preparation

    Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.

  • Page 17: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 18: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 19: Operating Guidelines

    ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 20: Removing Dirt And Debris From Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 21: Cleaning The Computer Case

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 22: Cleaning The Monitor

    To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 12 before following these procedures.

  • Page 23: Screws

    The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.

  • Page 24: Sata Hard Drives

    Data transfer rate 6.0 Gbps Always use an HP-approved SATA 6.0 Gbps cable because it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with SATA 6.0 Gbps hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
  • Page 25 ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1. 1 8 in) radius. ● Never crease a SATA data cable. Chapter 3 Routine care, drive guidelines, and disassembly preparation...

  • Page 26: Removal And Replacement Procedures

    Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. NOTE:...

  • Page 27: Optical Drive

    Remove the access panel: Loosen the captive screw (1) on the rear of the computer. Slide the access panel (2) back, and then lift it (3) off the computer. To install the access panel, reverse the removal procedure. Optical drive The optical drive is located in the drive cage.

  • Page 28: Front Bezel

    Disconnect the power and data cables (1) from the rear of the drive. NOTE: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. Press the green lever (2) to release the drive, and then slide the drive (3) out of the front of the computer.

  • Page 29: Fan Duct (Uma Models Only)

    ■ Pull the three tabs (1) upward, and then rotate the bezel (2) off the computer. To install the front bezel, reverse the removal procedure. Fan duct (UMA models only) To remove the fan duct, use these procedures. Table 4-3 Fan duct description and part number Description Spare part number...

  • Page 30: Solid-State Drive

    Pull the tabs (2) outward on the bottom duct, and then lift the duct (3) off the fan. To install the fan duct, reverse the removal procedures. Solid-state drive The solid-state drive is located under the fan duct. To remove the solid-state drive, use these procedures. Table 4-4 SSD descriptions and part numbers Description...

  • Page 31: Wlan Module

    Pull the drive (2) out of the socket. To install the solid-state drive, reverse the removal procedure. WLAN module To remove the WLAN module, use these procedures. Table 4-5 WLAN module descriptions and part numbers Description Spare part number Realtek RTL8852CE + Bluetooth 5.3 N19618-001 Realtek RTL8852BE-VT + Bluetooth 5.4 P06350-001...
  • Page 32 Pull the module (4) out of the socket. If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a protective sleeve on the antenna connector, as shown in the following illustration. To install a WLAN module: Connect the antenna cables (1) to the module.

  • Page 33: Hard Drive

    NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: When installing a WLAN module, be sure to match the number label on the cable to the number printed next to the connector on the module. Hard drive To remove a hard drive, use these procedures.
  • Page 34 Before removing the hard drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 19). Remove the access panel (see Access panel on page 19). Remove the optical drive (see Optical drive on page 20). Remove the front bezel (see Front bezel on page 21).

  • Page 35: Battery

    Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ● Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings are cleared.
  • Page 36 You can extend the lifetime of the lithium battery by plugging the computer into an AC outlet. The lithium battery is used only when the computer is not connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.

  • Page 37: Graphics Card

    Graphics card The computer has one PCI Express ×1 graphics socket and one PCI Express ×16 graphics socket. Table 4-7 Graphics card description and part number Description Spare part number AMD Radeon RX 6300 N38638-001 NOTE: You can install a PCI Express ×1, ×8, or ×16 graphics card in the PCI Express ×16 socket. For dual graphics card configurations, you must install the first (primary) card in the PCI Express ×16 socket.

  • Page 38: Memory Modules (Dimms)

    Store the removed card in anti-static packaging. If you are not installing a new graphics card, install an graphics slot cover to close the open slot. IMPORTANT: After removing an graphics card, you must replace it with a new card or graphics slot cover for proper cooling of internal components during operation.
  • Page 39 ● Industry-standard 288-pin ● 1. 1 volt DDR5-SDRAM memory modules ● DDR5-5600 SDRAM UDIMM ● Mandatory JEDEC SPD information The computer supports the following setups: ● 512 Mbit, 1 Gbit, 2 Gbit, and 4 Gbit non-ECC memory technologies ● Single-sided and double-sided memory modules ●...

  • Page 40: Rear Fan

    To remove a memory module, open both latches (1) of the memory module socket, and then remove the memory module (2) from the socket. To install a memory module, open both latches (1) of the memory module socket and insert the memory module (2) into the socket.
  • Page 41 Table 4-9 Rear fan description and part number Description Spare part number Rear fan P24887-001 Before removing the rear fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 19). Remove the access panel (see Access panel on page 19).

  • Page 42: Heat Sink With Fan

    Heat sink with fan To remove the heat sink with fan, use these procedures. Table 4-10 Heat sink with fan description and part number Description Spare part number Heat sink with fan P29814-001 IMPORTANT: The bond between the heat sink and the processor can be very tight. If the computer will turn on, before removing the heat sink, turn on the computer until it warms the heat sink.
  • Page 43 Loosen the four captive screws (2) that secure the heat sink to the system board tray. IMPORTANT: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to evenly apply the downward forces on the processor. The pins on the socket are fragile, and any damage to them could require replacing the system board.
  • Page 44 Thoroughly clean the thermal material from the surface on the bottom of the heat sink each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To replace the heat sink with fan, reverse the removal procedures. NOTE: Be sure to replace the fan duct.

  • Page 45: Processor

    Processor To remove the processor, use these procedures. Before removing the processor, follow these steps: Table 4-11 Processor descriptions and part numbers Description Spare part number AMD Ryzen 7 8700G processor P05402-003 AMD Ryzen 5 PRO 8500G processor P05397-003 AMD Ryzen 5 8500G processor P05399-003 AMD Ryzen 5 8400F processor P17524-003...

  • Page 46: Rear Usb Port Assembly

    To replace the processor, reverse the removal procedures. NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. Rear USB port assembly To remove the rear USB port assembly, use these procedures.

  • Page 47: Power Supply

    Remove the port assembly (3) from the computer. To install the rear USB port assembly, reverse the removal procedures. Power supply To remove the power supply, use these procedures. Table 4-13 Power supply description and part number Description Spare part number 400 W P20984-001 280 W...

  • Page 48: Optical Drive Cage

    Remove the PWRCPU cable from the clips (6) on the side of the computer between the system board and wall of the chassis. On the outside, rear of the computer, remove the three screws (1) that secure the power supply to the rear of the chassis.

  • Page 49: System Board

    Prepare the computer for disassembly (see Preparation for disassembly on page 19). Remove the access panel (see Access panel on page 19). Remove the optical drive (see Optical drive on page 20). Remove the front bezel (see Front bezel on page 21).
  • Page 50 (UMA models only) Remove the fan duct (see Fan duct (UMA models only) on page 22). Remove the heat sink (see Heat sink with fan on page 35). Remove the optical drive cage (see Optical drive cage on page 41). When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...
  • Page 51 Pull the board (4) out of the computer at an angle. To install the system board, reverse the removal procedures. When installing a system board, be sure to place the board between the two alignment points in the computer chassis. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS.

  • Page 52: System Board Major Components

    System board major components Use this illustration and table to determine major system board component locations. Table 4-15 System board major components Item Component Item Component Processor socket RTC battery Memory modules PCIe ×16 slot Solid-state drive socket PCIe ×1 slot WLAN module socket Solid-state drive socket Wireless antennas and cables...
  • Page 53 Disconnect the antenna cables from the WLAN module (see WLAN module on page 24). Remove the wireless antennas: Remove the cables (1) from the large clip on the chassis floor near the front of the computer. Remove the two screws (2) that secure the antennas to the front of the chassis. Remove the cables from the clips (3) on the front of the chassis, and then pull the cables out through the holes (4) in the front of the chassis.
  • Page 54 Wireless antennas and cables...

  • Page 55: Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...

  • Page 56: Helpful Hints

    ● Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks (SSRD). IMPORTANT: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process.

  • Page 57: Cannot Access The Computer Setup (F10) Utility When Booting The Computer

    Cannot access the Computer Setup (F10) Utility when booting the computer Use this information to troubleshoot the computer. Cause Solution The Computer Setup (F10) Utility is set to Complete one of these tasks: Fast Boot, causing the F10 access screen to display too briefly when booting the computer.

  • Page 58: Cannot Remove Computer Cover Or Access Panel

    In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.

  • Page 59: Computer Turned Off With Four Red Blinks And Two White Blinks

    Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.

  • Page 60: Solving Power Problems

    Cause Solution System unable to power on. Press and hold the power button for fewer than 4 s. If the hard drive light turns white: If the computer has a voltage selector, check that the voltage selector located on the rear of the power supply is set to the appropriate voltage.

  • Page 61: Four Red Blinks Then Four Beeps

    Cause Solution Processor thermal protection activated. A fan Be sure that the computer air vents are not blocked and the might be blocked or not turning, or the heat processor cooling fan is running. sink is not properly attached to the processor. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.

  • Page 62: Drive Not Found (Identified)

    Cause Solution Either the directory structure is bad or there is In Windows, type file in the taskbar search box, and then select File a problem with a file. Explorer from the list of applications. In the left column, expand This PC, right-click a drive, select Properties, and then select the Tools tab.

  • Page 63: Computer Seems To Be Locked Up

    Cause Solution The device is attached to a SATA port that has Check SATA cable connections. been hidden in Computer Setup. Run the Computer Setup utility, and be sure that Device Available is selected for the device's SATA port in Advanced > Port Options. Boot order is not correct.

  • Page 64: Computer Appears To Be Locked Up While Recording Audio

    Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep state, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Internal speaker is disabled in Computer Enable the internal speaker in Computer Setup.

  • Page 65: Printer Will Not Turn On

    If you are on a network, you might not have Make the proper network connections to the printer. made the connection to the printer. Printer might have failed. Run printer self-test. The printer might be out of paper. Check the paper tray, and refill it if it is empty. Printer will not turn on Use this information to troubleshoot the computer.

  • Page 66: Mouse Does Not Respond To Movement Or Is Too Slow

    Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep date, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Mouse does not respond to movement or is too slow Use this information to troubleshoot the computer.

  • Page 67: Computer Will Not Start

    Replace DIMMs one at a time to isolate the faulty module. NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. Chapter 5 Troubleshooting without diagnostics...

  • Page 68: Solving Network Problems

    Solving network problems Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling. Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Solution Network controller is disabled.

  • Page 69: Diagnostics Passes, But The Computer Does Not Communicate With The Network

    Cause Solution The cable is not securely connected. Be sure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect Be sure that the cable is attached to the correct connector.

  • Page 70: System Setup Utility Reports Unprogrammed Eeprom

    For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 71: Insufficient Memory Error During Operation

    Memory is installed incorrectly or is bad. Reseat DIMMs. Turn on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables.

  • Page 72: System Will Not Boot From Usb Flash Drive

    System will not boot from USB flash drive Use this information to troubleshoot the computer. Cause Solution Boot order is not correct. Run the Computer Setup utility, and change the boot sequence in Advanced > Boot Options. Removable Media Boot is disabled in the Run the Computer Setup utility, and enable booting to removable media in Computer Setup utility.

  • Page 73: Cannot Automatically Launch Internet Programs

    If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.

  • Page 74: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 75: Computer Setup Main

    A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: If you do not press at the appropriate time, you must restart the computer and again repeatedly press when the power button light turns white to access the utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application.
  • Page 76 Table 6-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 77 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 78 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.

  • Page 79: Computer Setup Security

    Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 80 Table 6-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: Setup Menu (F10) ● ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 81 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot start until the manual recovery key sequence is entered.
  • Page 82 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 83 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 84 Table 6-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.

  • Page 85: Computer Setup Advanced

    Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 86 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 87 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for Intel Optane™ (Intel products only) Enables the Intel Optane memory module. Configure storage controller for RAID Enables RAID. Default is enabled. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to previous generations.
  • Page 88 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. AMD DASH Lets you enable AMD Remote system management capability.
  • Page 89 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 90 Increase Idle Fan Speed (%) Increases the minimum fan speeds over the normal settings while still enabling normal control using the internal thermal sensors. Force enable HP Sure View Enables the HP Sure View privacy panel by changing the screen brightness. Computer Setup Advanced...
  • Page 91 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 92 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 93 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Active Management Technology (AMT) Options (Intel only) Allows you to discover, repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system.
  • Page 94 Sets the configuration for Remote HP PC Hardware Diagnostics, including the URLs used for download and upload and scheduled execution frequency. Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Computer Setup Advanced...

  • Page 95: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you might encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 96 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration Reset the date and time under Control memory. RTC (real-time clock) battery Panel (you can also use Computer might need to be replaced.
  • Page 97 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup Reboot the computer. failure. Unplug the power cord, reseat the memory modules, and reboot the computer.
  • Page 98 F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. The patch is available at http://www.hp.com/support. Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Hard drive will soon fail. Some hard...
  • Page 99 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check cables and replace if necessary. Clear CMOS. Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error.
  • Page 100 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 43B-More Than One USB type-C Cards More than one USB Type-C card is Remove USB Type-C card so that only Are Installed installed. one is installed. 500-BIOS Recovery A system BIOS recovery has occurred.

  • Page 101: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling Reseat fan. fan is not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system Be sure system has proper airflow.
  • Page 102 ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. These patterns make up a two-part code: ●...
  • Page 103 Table 7-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description Hardware The embedded controller has timed out waiting for BIOS to return from memory initialization. The embedded controller has timed out waiting for BIOS to return from graphics initialization.

  • Page 104: Password Security And Resetting Cmos

    Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 67 for information about backing up the BIOS settings.
  • Page 105 Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: Press while the “Press the ESC key for Startup Menu” message is displayed. Press to enter Computer Setup.

  • Page 106: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 107: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 108: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 109: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 110: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 111: Installing Hp Pc Hardware Diagnostics Windows

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 105. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 112: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 113: Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 114: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 115: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 116 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 117: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 118: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.

  • Page 119: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 120: Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V AC to 120 V AC or 220 V AC to 240 V AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 121 Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)

  • Page 122: Specifications

    Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height 95 mm 3.74 in Width 270 mm 10.63 in Depth 296 mm 11.65 in Approximate weight 4.2 kg 9.23 lb Temperature range Operating 10°C to 35°C 50°F to 95°F Nonoperating –30°C to 60°C...

  • Page 123: Index

    113 removal and replacement 35 locked 49 Customer Support 48 helpful hints 49 removal and replacement 19 HP PC Hardware Diagnostics UEFI Advanced menu, Computer downloading 105 Setup 78 failure ID code 104 deleting a Power-On password 97 audible codes 94...
  • Page 124 88 media 100 computer 115 USB flash drive 100 static electricity 9 recovery media 99 system board creating using HP Cloud operating guidelines 9, 12 illustrated 4 Recovery Download optical drive 1 removal and replacement 42 Tool 99...
  • Page 125 removal and replacement 24 Index...

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