Troubleshooting and Maintenance Guide...
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Table of Contents Maintenance...1 Creating Data Backup Discs ... 1 Creating System Recovery Discs ... 1 Removing Unused Programs... 1 Using Windows Update ... 2 Reviewing programs that automatically run at startup... 2 Running the Disk Cleanup Program... 2 Running Disk Cleanup manually ... 2 Scheduling Disk Cleanup to run automatically ...
Troubleshooting and Maintenance Guide...
Maintenance This section includes information about tasks you can perform to help ensure trouble-free operation of your computer, and to ease the recovery of important information on your computer if problems arise in the future. Creating Data Backup Discs You can use CD or DVD recording (or burning) software that is installed on your computer, (for example, Roxio Creator Basic) to create backup discs of important information, including personal files,...
Using Windows Update Check for updates or schedule a monthly automatic update. (See the Getting Started guide for details.) Click the Windows Start Button, and Control Panel. Under Security, click the Check for Updates button. Download and install updates by clicking Install Updates.
Save your work and close all open programs. Press the Ctrl-Alt-Delete keys simultaneously. Click Start Task Manager. On the Applications tab, select all the programs that are listed, and then click End Task. Close the Task Manager. Click the Windows Start Button, All Programs, Accessories, System Tools, and then click Disk Defragmenter.
Cleaning the computer and monitor Unplug the computer from its power source. Unplug the monitor from its power source. Use a clean, dry cloth to dust the computer case and the monitor. Use a clean cloth dampened with warm water to wipe the computer case and the monitor case clean.
Troubleshooting Computer Problems The troubleshooting tables appear in the following order: Audio CD and DVD Drives Video Display (Monitor) Hard Disk Drive Hardware Installation Audio Symptom No sound is produced. Internet Access Keyboard and Mouse Power Performance Bluetooth Wireless Devices Miscellaneous For more information about monitor problems, or for problems related specifically to your printer, refer to...
Audio (continued) Symptom Codec error messages appear when certain audio files are played. Volume is very low or unsatisfactory. Troubleshooting and Maintenance Guide Possible solution Open the file in Windows Media Player. Ensure Windows Media Player is configured to automatically download codecs. If the correct codec is available, the file will play.
CD and DVD Drives Symptom The CD or DVD drive cannot read a disc, or it takes too long to start. I cannot remove a CD or DVD. Turn on your computer, and press the Eject button nearest the drive to open My mini-CD disc is falling down inside the computer.
CD and DVD Drives (continued) Symptom I cannot create (record) a disc. (continued) I cannot add data to a DVD. Titles of music tracks are not displayed for the CD. An error message appears when I capture video. I cannot play a DVD movie on a DVD player.
Video Symptom Some video files do not play. Codec error messages appear when I play certain video files. Error message: Files Needed To Display Video Are Missing or Corrupt. Display (Monitor) In addition to the information listed here, also refer to the documentation that came with your monitor. Symptom Screen is blank, and monitor power light is not lit.
Troubleshooting and Maintenance Guide Possible solution Adjust the monitor resolution setting in Windows Vista: Right-click the desktop, and then click Personalize. Click Display Settings. Adjust Resolution as necessary. Possible solution Use the Windows Task Manager to close any programs not responding, or restart the computer: Press the Ctrl-Alt-Delete on the keyboard simultaneously.
You may need an updated driver for Windows Vista. Contact the device vendor directly for an update. For HP peripherals, visit the HP Web site. For details, refer to the Limited Warranty and Support Guide for details. Ensure that all cables are properly and securely connected and that the pins in the cable or connector are not bent.
Hardware Installation (continued) Symptom A device does not work after installing a new device. Troubleshooting and Maintenance Guide Possible solution To resolve a device conflict, you may need to disable one of the devices or uninstall an old device driver: Click the Windows Start Button, right-click Computer, and then click Properties.
Internet Access Symptom I cannot connect to the Internet. I cannot automatically start Internet programs. Web pages load slowly. Possible solution Verify Internet settings, or contact your Internet Service Provider (ISP) for assistance. Verify that you are using the proper cables for your Internet connection type. Your computer may have a modem and an Ethernet network adapter (also called a network interface card, or NIC).
Internet Access (continued) Symptom The AOL program opens even when it is not being used. My Internet browser home page changed to something I did not want. Unwanted pop-up advertisements display on my computer when connected to the Internet. Troubleshooting and Maintenance Guide Possible solution You may want to remove the AOL program.
Keyboard and Mouse Symptom Keyboard commands and typing are not recognized by the computer. Keyboard Print button does not work. Wireless keyboard or mouse does not work or is not detected. Possible solution Turn off the computer by using the mouse, reconnect the keyboard to the back of your computer, and then turn on your computer.
If you have a rollerball mouse, clean the roller ball. For detailed cleaning instructions, go to: http://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on the keyword cleaning.
Keyboard and Mouse (continued) Symptom I cannot move the cursor using the arrow keys on the number key pad. Cursor moves only vertically or horizontally (or it does not move smoothly on the screen). Optical mouse does not track the cursor well. Cursor moves too fast or too slow.
Power (continued) Symptom Error message: Invalid system disk or Non-System disk or disk error. Computer does not turn off when the On button is pressed. Computer shuts down automatically. Computer displays the wrong date and time. Troubleshooting and Maintenance Guide Possible solution When drive activity stops, remove the disk and press the spacebar on the keyboard.
Performance Symptom Software programs and files take longer to open or respond. Possible solution If you created multiple user accounts on your computer, ensure other users are not logged in. If there are multiple users logged in simultaneously, system resources must be shared among them. Run the Disk Cleanup program to delete unwanted files (including temporary Internet files, installed components and programs that you no longer use, and files in the Recycle Bin) from your hard disk drive:...
Performance (continued) Symptom Software programs and files take longer to open or respond. (continued) Bluetooth Wireless Devices Symptom Bluetooth device is not working. Troubleshooting and Maintenance Guide Possible solution Check for hard disk drive errors: Close all open programs and windows. Click the Windows Start Button, and then Computer.
Miscellaneous Symptom Error message: Insufficient memory. Remote sensor is not receiving a signal from the remote control (select models only). Memory card reader (select models only) cannot read my memory card. Possible solution Close all open programs, and then try the desired task again, or restart your computer (click the Windows Start Button, click the Arrow button next to the Lock button, and then click Restart).
Click the plus sign (+) to expand the type of device for which you want to update or rollback, (for example, DVD/CD-ROM drives). Double-click the specific item (for example, HP DVD Writer 640b). Click the Driver tab. To update a driver, click Update Driver, and follow the onscreen instructions.
Microsoft System Restore Microsoft Windows Vista includes a feature that enables you to restore your computer configuration to that of a previous time when the current software problem did not exist. The feature does this by creating a restore point where it records the computer settings at that time and date.
To reinstall a program using the Recovery Manager: Click the Windows Start Button, All Programs, PC Help & Tools, and then click Recovery Manager. Click Advanced Options, then Software program re-installation, and then click Next. Click Next at the Welcome screen. Choose the program you want to install, click Next, and follow the onscreen instructions.
By pressing the F11 key on the keyboard during startup. Through recovery discs that you create. Through recovery discs purchased from HP Support. To purchase recovery discs, go to http://www.hp.com/support and visit the Software & Driver downloads page for your computer model.
System recovery begins. After system recovery is complete, the computer restarts. Complete the registration process, and wait until you see the desktop. Turn off the computer, reconnect all peripheral devices, and turn the computer back on. Perform the procedure “Performing the post-recovery procedure”...
Download and install updates by clicking Install Updates. Restart your computer. (Some updates will not finish installing until you restart.) Use HP Update to get critical updates from HP: Click the Windows Start Button, All Programs, the HP folder, and then HP Update.