HP ZBook Ultra G1a Maintenance And Service Manual
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HP ZBook Ultra G1a Maintenance And Service Manual

HP ZBook Ultra G1a Maintenance And Service Manual

14 inch mobile workstation pc
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Maintenance and Service Guide
HP ZBook Ultra G1a 14 inch Mobile
Workstation PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP ZBook Ultra G1a

  • Page 1 Maintenance and Service Guide HP ZBook Ultra G1a 14 inch Mobile Workstation PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP to be bound by the terms of the HP End To access the latest user guides, go to Inc. under license. Intel and Thunderbolt User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 31 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 41 can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Grounding the work area......................................25 Recommended materials and equipment..............................25 Cleaning your computer........................................26 Enabling HP Easy Clean (select products only) ............................26 Removing dirt and debris from your computer............................26 Cleaning your computer with a disinfectant..............................27 Caring for wood veneer (select products only) ............................28...
  • Page 6 7 Backing up, restoring, and recovering....................................61 Backing up information and creating recovery media............................ 61 Using Windows tools for backing up.................................. 61 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only)................................................61 Restoring and recovering your system..................................61 Creating a system restore ......................................
  • Page 7 Accessing HP PC Hardware Diagnostics Windows..........................68 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........68 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)....69 Downloading HP PC Hardware Diagnostics Windows........................69 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........69 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........69...
  • Page 8 Discontinue using a swollen battery ................................84 Replace a swollen battery......................................84 Minimize battery swelling........................................84 HP Adaptive Battery Optimizer (consumer notebooks)........................85 HP Battery Health Manager (commercial notebooks)........................85 14 Recycling................................................86 Index....................................................87 viii...

  • Page 9: Product Description

    Supports HD Decode, DX12, and HDMI HDMI 2.0 HDCP 2.3 via HDMI/DisplayPort up to 4 K@ 60 Hz Supports four independent displays when connected to an HP docking station Display panel 14.0 in (35.6 cm) 3K (2880 × 1800), OLED, DCI-P3 100%, ultrawide viewing angle (UWVA), embedded DisplayPort™...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description 2 TB, PCIe-4 × 4, TLC, for use in the People's Republic of China (PRC) 1 TB, PCIe-4 × 4, TLC 1 TB, PCIe-4 × 4, TLC, for use in PRC 512 GB, PCIe-4 ×...
  • Page 11 Nano security lock Camera privacy door Sensors Accelerometer Thermal sensor Hall Sensor (integrated) HP Sure Platform Operating system Windows® 11 Pro Windows 11 Pro High End Windows 11 Pro High End China Windows 11 Pro China Windows 11 Pro Value...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home in S Mode High End CPPP Windows 11 Home in S Mode CPPP Windows 11 Home in S Mode for APAC Markets Windows 11 Home in S Mode Plus SL APAC PPP Windows 11 Home in S Mode SL APAC PPP Windows 11 Home in S Mode Value SL APAC PPP Windows 11 Home in S Mode Entry SL APAC PPP...
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home High End China PPP (CPPP) Windows 11 Home China PPP (CPPP) Windows 11 Home for India Market Windows 11 Home Plus SL India PPP (IPPP) Windows 11 Home SL India PPP (IPPP) Windows 11 Home Value SL India PPP (IPPP) Windows 11 Home Entry SL India PPP (IPPP) Windows 11 Home for Indonesia Market...

  • Page 14: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...

  • Page 15: Left

    Component Description USB Type-C power connector and Connects an AC adapter that has a USB Type-C connector, Thunderbolt port with HP Sleep and Charge supplying power to the computer and, if needed, charging and DisplayPort output the computer battery. Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.
  • Page 16 For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 17: Display

    The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...

  • Page 18: Keyboard Area

    Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.

  • Page 19: Touchpad Components

    Using an external mouse, click the Touchpad button. If you are not using an external mouse, press the key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button. Touchpad components Use the illustration and table to identify the touchpad components. Table 2-4 Touchpad components and their descriptions Component...

  • Page 20: Button, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Microphone mute light ●...
  • Page 21 IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app. If Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint reader.

  • Page 22: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 23: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Executes frequently used system functions when pressed in combination with another key. Such key combinations are hot keys . called Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 24: Labels

    Table 2-8 Bottom component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 25 Table 2-9 Service label components Component Serial number Product ID HP product name Table 2-10 Service label components Component HP product name Product ID Serial number Warranty period Table 2-11 Service label components Component HP product name Warranty period Product ID Serial number ●...

  • Page 26: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display assemblies are offered as spare parts only as fully assemblies. Individual display spare parts are not available. 3K, BrightView, without a camera P29350-001 3K, BrightView, touch screen, with an IR camera P29351-001...

  • Page 28: Miscellaneous Parts

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number SSD cover (not illustrated) P26024-001 (10) Bottom cover P29981-001 (11) Fingerprint reader module (includes cable) P26017-001 (12) Fans (right and left) P26022-001 (13) Heat sink P29998-001 (14) System board transfer board...
  • Page 29 Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in South Korea L22328-001 For use in Switzerland L22324-001 For use in Switzerland (halogen free) M79265-001 For use in Taiwan L22329-001 For use in Thailand L22326-001 For use in Thailand (bundle) M85421-001...

  • Page 30: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 31: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 32: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 33: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 34: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 35: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 36: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4 Removal and replacement procedures preliminary requirements...
  • Page 37 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 38 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 39: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 40: Battery

    Before removing the bottom cover, prepare the computer for disassembly (Preparation for disassembly on page 31). Remove the bottom cover: Position the computer upside down with the front toward you. Loosen the four captive Torx screws. Insert to tool (1) into the seam between the hinges to release the bottom cover, and then remove the bottom cover (2) from the computer.

  • Page 41: Removing And Reinstalling The Same Battery

    For additional battery information, see the Regulatory, Safety, and Environmental Notices . To access this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Before removing the battery, follow these steps:...

  • Page 42: Installing A New Battery

    This procedure requires removing the battery or disconnecting the battery cable. Use care to avoid bending, twisting, or puncturing the battery regardless of its condition. Failure to follow this replacement guide or to use HP recommended tools might damage the system and/or cause a safety hazard.
  • Page 43 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 44 Remove the backing from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery. Press down on the indentations on the tray (3) to adhere it to the battery. Remove the Phillips screws (1) that secure the battery to the computer.
  • Page 45 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Open the containment tray that includes the new battery.
  • Page 46 Turn the tray (1) over so the battery is facing downward, and then insert the battery (2) into the computer. Adhesive secures the battery to the tray. Install the screws (1) to secure the battery. Screw locations might vary. Lift the containment tray (2) off the battery, Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 47: Solid-State Drive

    Connect the battery cable to the system board. Connector location might vary. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Solid-state drive To remove the solid-state drive (SSD), use this procedure and illustration. Table 5-3 SSD descriptions and part numbers Description...
  • Page 48 Pull the drive (4) out of the socket. To install an SSD, reverse the removal procedures. When installing an SSD, be sure to install thermal pads on the top (1) and bottom (2) of the SSD cover. NOTE: SSDs are designed with a notch to prevent incorrect insertion. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 49: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 50: Fans

    Loosen the four captive Torx screws. Insert to tool (1) into the seam between the hinges to release the bottom cover, and then remove the bottom cover (2) from the computer. To install the bottom cover, reverse the removal procedures. Fans To remove the fans, use these procedures and illustrations.
  • Page 51 Prepare the computer for disassembly (Preparation for disassembly on page 31). Remove the bottom cover (see Bottom cover on page 31). Disconnect the battery cable from the system board (see Removing and reinstalling the same battery on page 33). Remove the fans: Peel the reusable antenna cable protector (1) off the integrated WLAN module.

  • Page 52: Nfc Module

    Pull the fans (3) out from under the system board to remove them. To install the fans, reverse this procedure. NFC module To remove the NFC module, use these procedures and illustrations. Table 6-3 NFC module description and part number Description Spare part number NFC module (includes cable)

  • Page 53: Speakers, Main (Bottom)

    Use a tool to release the module (3) from the computer. To install the NFC module, reverse this procedure. Speakers, main (bottom) To remove the bottom speakers, use this procedure and illustration. Table 6-4 Bottom speakers description and part number Description Spare part number Bottom speakers, main (left and right)

  • Page 54: Keyboard Transfer Board

    Remove the bottom speakers (3). To install the bottom speakers, reverse this procedure. Keyboard transfer board To remove the keyboard transfer board, use these procedures and illustrations. Table 6-5 Keyboard transfer board description and part number Description Spare part number Keyboard transfer board P29982-001 Before removing the keyboard transfer board, follow these steps:...

  • Page 55: System Board Transfer Board

    Use a tool (6) to release the board from the computer. To install the keyboard transfer board, reverse this procedure. System board transfer board To remove the system board transfer board, use these procedures and illustrations. Table 6-6 System board transfer board description and part number Description Spare part number System board transfer board (includes cable)

  • Page 56: Heat Sink

    Use a tool (3) to release the board from the computer. To install the system board transfer board, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-7 Heat sink description and part number Description Spare part number Heat sink...

  • Page 57: System Board

    Remove the heat sink (2). Each time the heat sink is removed, thoroughly clean and replace the gray thermal grease (1) and thermal pads (2) from the surface of the heat sink. To install the heat sink, reverse this procedure. System board To remove the system board, use these procedures and illustrations.
  • Page 58 Table 6-8 System board descriptions and part numbers (continued) Description Spare part number AMD Ryzen AI Max+ 395 processor, 64 GB system memory P29366-601 AMD Ryzen AI Max+ 395 processor, 32 GB system memory P29364-601 AMD Ryzen AI Max 390 PRO processor, 64 GB system memory P29363-601 AMD Ryzen AI Max 390 PRO processor, 32 GB system memory P29361-601...
  • Page 59 ● System board transfer board cable (ZIF) (5) ● Antennas from the integrated WLAN module (6) ● Bottom speaker (7) ● Top speaker (8) ● Fingerprint reader/power button cable (ZIF) (9) Remove three Phillips M2.0 × 4.0 screws (1) from the USB bracket. Remove the USB bracket (2).

  • Page 60: Touchpad

    Lift the left side (1) of the system board up, and then pull the board (2) up and to the left to remove it from the computer. To install the system board, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-9 Touchpad descriptions and part numbers Description...
  • Page 61 Remove the protective shielding from the computer. Remove the keyboard transfer board cable by disconnecting the cable from the keyboard transfer board reverse ZIF connector (1) and system board transfer board reverse ZIF connector (2), and then peeling the cable (3) off the computer. Disconnect the cable from the ZIF connector (1) on the touchpad.

  • Page 62: Fingerprint Reader/Power Button

    Remove the touchpad (4) from the computer. To install the touchpad, reverse this procedure. Fingerprint reader/power button To remove the fingerprint reader/power button, use these procedures and illustrations. Table 6-10 Fingerprint reader/power button description and part number Description Spare part number Fingerprint reader/power button (includes cables) P26017-001 Before removing the fingerprint reader/power button, follow these steps:...

  • Page 63: Speakers, Tweeter (Upper)

    Use a tool (3) to release the fingerprint reader/power button. To install the fingerprint reader/power button, reverse this procedure. Speakers, tweeter (upper) To remove the upper speakers, use this procedure and illustration. Table 6-11 Upper speakers description and part number Description Spare part number Upper speakers (left and right)

  • Page 64: Display Assembly

    ■ Lift the speakers out of the computer. The speakers are held down by the system board. To install the upper speakers, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Table 6-12 Display assembly descriptions and part numbers Description Spare part number...
  • Page 65 Remove the antenna cables from the clips (3) in the left fan. Remove three Phillips M2.0 × 3.0 screws (1) from the display connector bracket, and then remove the bracket (2) from the system board. Disconnect the camera cable (3) and display cable (4) from the system board connectors. Display assembly...
  • Page 66 Open the display (1), and then place the computer (2) on the edge of a table with the display hanging down. Remove the six Phillips M2.5 × 4.0 screws that secure the display assembly to the computer. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 67: Top Cover With Keyboard

    Separate the display from the computer. To replace the display assembly, reverse these procedures. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. The first table provides the main spare part number for the top cover with keyboards. The second table provides the keyboard country codes.
  • Page 68 Table 6-14 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Germany -041 Romania -271 United Kingdom -031 Greece -151...

  • Page 69: Backing Up, Restoring, And Recovering

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 70: Creating A System Restore

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 71: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 72: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 73: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 74: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 75: Changing The Boot Order Using The F9 Prompt

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 76: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 77: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 78: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 79: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 80: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 81: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 82: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful information. Table 10-1 Computer specifications Metric U.S.
  • Page 83 Table 10-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 2880 × 1800 (3K) 1920 × 1200 (WUXGA) Surface treatment BrightView Antiglare Brightness 400 nits Viewing angle UWVA Backlight LED (LCD panel) Display panel interface eDP 1.4 + PSR Display specifications...

  • Page 84: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 85 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 86: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 87: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.

  • Page 88: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 89: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 90 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden...
  • Page 91 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 92: Swelling Or Deformation Of Notebook Battery

    HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.

  • Page 93: Hp Adaptive Battery Optimizer (Consumer Notebooks)

    HP Adaptive Battery Optimizer (consumer notebooks) HP Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell. It is available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers. HP Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select consumer notebooks since 2020.

  • Page 94: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 14 Recycling...

  • Page 95: Index

    48 illustrated 20 Computer Setup spare part number 20, 48 removal and replacement 33 navigating and selecting 64 HP PC Hardware Diagnostics UEFI spare part number 20 restoring factory settings 64 downloading 71 spare part numbers 33 starting 64...
  • Page 96 19, 46 media 62 keys USB flash drive 62 esc 14 recovery media 61 packaging guidelines 22, 28 fn 15 creating using HP Cloud pointing device, product Windows 15 Recovery Download Tool 61 description 2 creating using Windows ports tools 61...
  • Page 97 20, 47 system memory, removing personal data from volatile 76 system restore 62 system restore point, creating 61 Thunderbolt port with HP Sleep and Charge identifying USB Type-C 7, 8 top cover illustrated 19 spare part number 19...

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