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EFI Fiery C9 Installation And Service Manual

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Fiery ® C9 Server
Installation and Service Guide
A guide for service technicians
Replacement parts and specifications are subject to change.
For a current parts list, contact your authorized service/support center.

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Summary of Contents for EFI Fiery C9

  • Page 1 Fiery ® C9 Server Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change. For a current parts list, contact your authorized service/support center.
  • Page 2 Imaging, Inc. (“EFI”), except as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a commitment on the part of EFI. The documentation is further covered by Legal Notices distributed with this product. The documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the documentation.

  • Page 3: Table Of Contents

    Contents List of Figures ....................7 Introduction .
  • Page 4 Installation and Service Guide: Fiery C9 Server Contents Replacing Parts ................... . . 27 Overview.
  • Page 5 Installation and Service Guide: Fiery C9 Server Contents Error messages and conditions................. . . 83 Specifications .
  • Page 6 Installation and Service Guide: Fiery C9 Server Contents...

  • Page 7: List Of Figures

    List of Figures Figure 1: Space requirements................. . 14 Figure 2: Straight-through and crossover Ethernet cables.
  • Page 8 Installation and Service Guide: Fiery C9 Server List of Figures Figure 29: Removing/replacing the DVD drive ..............65...

  • Page 9: Introduction

    Introduction This document includes information about servicing the Fiery C9 Server, which is referred to in this document as the “C9 Server. ” Document conventions Note: The NOTE format highlights important messages and additional information. Warning: The WARNING icon indicates a warning concerning operations which, if not performed correctly, may lead to death or injury.

  • Page 10: Tools You Will Need

    Installation and Service Guide: Fiery C9 Server Introduction Also, keep in mind that the most common cause of a hardware problem is a faulty or loose connection. Before you replace an expensive component, check internal and external connections. Tools you will need To install or service the C9 Server, you will need the following tools and parts: •...
  • Page 11 Installation and Service Guide: Fiery C9 Server Introduction • Do not place objects on the power cable. Place the power cable away from foot traffic. • Do not tamper with or disable the power cable grounding plug. • Do not use a 3-prong adapter in a 2-hole, ungrounded outlet.

  • Page 12: Creating An Electrostatic Discharge (Esd) Safe Environment

    Installation and Service Guide: Fiery C9 Server Introduction • Do not use flammable sprays or solvents in the vicinity of this machine. Also, avoid placing these items in the vicinity of this machine. Doing so could result in fire or electric shock.

  • Page 13: Installing Hardware

    Installing Hardware This chapter includes the following topics: • “About the installation process” • “Checking the customer site” • “Setting customer expectations” • “Unpacking the C9 Server” • “Connecting the C9 Server” • “Configuring a static IP address for the C9 Server” •...

  • Page 14: Checking The Customer Site

    Installation and Service Guide: Fiery C9 Server Installing Hardware Remind site administrator to install current user software on client computers that print to the C9 Server (see Printing and Utilities, which are part of the user documentation set). Checking the customer site Before you install the C9 Server, check site conditions and inform the customer of any installation requirements.

  • Page 15: Unpacking The C9 Server

    Installation and Service Guide: Fiery C9 Server Installing Hardware • The site administrator must be available during the installation for network connectivity. Equipment downtime and impact on the network can be minimized if the network administrator installs a network connector for the C9 Server and confirms network functionality with the connector in place before the date scheduled for the C9 Server installation.

  • Page 16: Connecting The C9 Server

    Installation and Service Guide: Fiery C9 Server Installing Hardware Connecting the C9 Server After you unpack the C9 Server, do the following: • Connect to power • Connect to the network To connect to power 1 Connect one end of the C9 Server power cable to the power connector on the back of the C9 Server (see...

  • Page 17: Configuring A Static Ip Address For The C9 Server

    Installation and Service Guide: Fiery C9 Server Installing Hardware 3 Connect the network cable (straight-through Ethernet cable) to the upper Ethernet port on the back of the C9 Server (see Figure 5 on page 28). The C9 Server provides twisted pair connectivity to an Ethernet network. When the network cable is connected, the Ethernet interface automatically detects the speed of the network environment.

  • Page 18: Completing Installation And Starting Up

    Microsoft Windows operating system updates should be obtained from Microsoft directly. Because such updates are available directly from Microsoft, EFI does not maintain or provide them via the System Updates feature. 5 Print the Test Page and Configuration page and ask the customer to verify the output (see page 22).
  • Page 19 Installation and Service Guide Installing Hardware 7 If needed, change the factory default language (see page 68). 8 Ask the network administrator to perform Setup and print some test documents over the network. 9 Store the output and the current Configuration page(s) near the printer. 10 Inform the site administrator that the C9 Server user software must be installed on networked computers that print to the C9 Server.

  • Page 20: Using The C9 Server

    Using the C9 Server You can interface with the C9 Server with the following: • The C9 Server control panel • The Fiery Advanced Controller Interface (FACI), which includes a monitor, keyboard, and mouse. Note: FACI is available as an option. C9 Server control panel The control panel allows you to access, execute, and monitor certain C9 Server functions, such as printing system pages and rebooting or shutting down the system.

  • Page 21: Buttons

    Installation and Service Guide: Fiery C9 Server Using the C9 Server • An error has caused printing to be disabled. Flashing or solid red: • The C9 Server is powered off and the AC power cable is not connected to a power source.

  • Page 22: Messages

    Installation and Service Guide: Fiery C9 Server Using the C9 Server You can perform the following tasks using the Fiery Ticker: • Monitor the activities of the C9 Server and printer using the Fiery Notes • Manage the C9 Server by using Command WorkStation or WebTools •...

  • Page 23: Network Status Leds

    Installation and Service Guide: Fiery C9 Server Using the C9 Server • E-mail Log: Lists jobs scanned on the printer and emailed over the network as well as jobs submitted to the printer as e-mail attachments. The log is available only when Print via E-mail is enabled in Setup. For more information, see Configuration and Setup.

  • Page 24: Starting, Shutting Down, Restarting, And Rebooting

    Installation and Service Guide: Fiery C9 Server Using the C9 Server 3 Log on with Administrator privileges. To access Configure from Command WorkStation 1 In Command WorkStation, as Administrator, do one of the following: • In the Server menu, click Configure.
  • Page 25 Installation and Service Guide: Fiery C9 Server Using the C9 Server 3 Check the Activity light on the control panel. The power supply automatically senses the correct voltage. Allow startup to proceed without interruption. Do not press any buttons on the control panel while the system is starting.
  • Page 26 Installation and Service Guide: Fiery C9 Server Using the C9 Server 3 Do one of the following: • Click the Windows Start button and select Shut Down. • Click the Windows Start button, click the arrow next to Shut Down, and select Restart.

  • Page 27: Replacing Parts

    Replacing Parts Generally, the C9 Server requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components, as well as install system software. Overview This chapter includes information about servicing the following components: •...

  • Page 28: C9 Server Diagrams

    Installation and Service Guide: Fiery C9 Server Replacing Parts C9 Server diagrams The following figures provide an overview of C9 Server components. Figure 5: Front and connector panels Front panel Connector panel control panel DVI port (covered) DVD drive Monitor port (option) USB port Type A USB port x2 (USB 2.0) and network port...

  • Page 29: Figure 6: Internal Side View

    Installation and Service Guide: Fiery C9 Server Replacing Parts Figure 6: Internal side view Power supply DVD drive DIMM slots Hard disk drive CPU cooling assembly Motherboard Chassis fan Note: Cables, UIB, or front panel USB port are not shown.

  • Page 30: Figure 7: Exploded View Of C9 Server Components

    Installation and Service Guide: Fiery C9 Server Replacing Parts Figure 7: Exploded view of C9 Server components Front panel Top panel DVD drive power/data combo cable Hard disk drive bracket Battery Hard disk drive Motherboard UIB buttons UIB cable Side panel...

  • Page 31: Figure 8: Data Cable Connections Inside The C9 Server

    Installation and Service Guide: Fiery C9 Server Replacing Parts Figure 8: Data cable connections inside the C9 Server Cable key From Front panel USB port cable Front panel USB port Motherboard USB_A2 connector UIB cable User Interface Board Motherboard USB_A1 connector...

  • Page 32: Figure 9: Power Cable Connections Inside The C9 Server

    Installation and Service Guide: Fiery C9 Server Replacing Parts Figure 9: Power cable connections inside the C9 Server 10 9 Cable Key From Power supply cable Power supply a. CPU power connector, 4-pin (J18) b. Motherboard power connector, 24-pin (ATX24P_1) c.

  • Page 33: Accessing Internal Components

    Installation and Service Guide: Fiery C9 Server Replacing Parts Accessing internal components This section describes how to shut down and open the C9 Server. Always use the following procedures when opening the C9 Server for inspection or service. Shutting down the system If the C9 Server is powered on, you must shut it down before you access internal components.

  • Page 34: Figure 10: Removing/Replacing The Side Panel

    Installation and Service Guide: Fiery C9 Server Replacing Parts 4 Lift the side panel off the chassis. Figure 10: Removing/replacing the side panel Side panel Note: Before you replace the side panel, make sure the top and front panels are installed.

  • Page 35: Figure 11: Removing/Replacing The Top Panel

    Installation and Service Guide: Fiery C9 Server Replacing Parts Figure 11: Removing/replacing the top panel Top panel Tab and slot (1 of 4) 3 To replace the top panel, align the tabs on the underside of the panel with the slots on the top of the chassis.

  • Page 36: Removing And Replacing C9 Server Components

    Installation and Service Guide: Fiery C9 Server Replacing Parts Figure 12: Removing/replacing the front panel Front panel Tab (1 of 4) 3 To replace the front panel, align the openings in the panel with the DVD drive, power and reset buttons, and USB port.

  • Page 37: User Interface Board

    Installation and Service Guide: Fiery C9 Server Replacing Parts • CPU and CPU cooling assembly • Chassis fan • Power supply • Hard disk drive • DVD drive For information about replacing other components, see the printer manufacturer’s documentation. Caution: Be sure to use an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions while performing these procedures.

  • Page 38: Figure 13: Diagram Of The User Interface Board (Front And Back)

    Installation and Service Guide: Fiery C9 Server Replacing Parts Figure 13: Diagram of the User Interface Board (front and back) Up button pad Line selection button pads Menu button pad Activity lights (LEDs) Down button pad Front UIB cable connector...

  • Page 39: Motherboard

    Installation and Service Guide: Fiery C9 Server Replacing Parts Figure 14: Removing/replacing the User Interface Board Screw (1 of 4) UIB cable connector UIB cable 5 Place the UIB in an antistatic bag. 6 Attach the UIB cable to the connector on the top of the UIB (see Figure 14 on page 39).

  • Page 40: Figure 15: Diagram Of The C9 Server Motherboard

    Installation and Service Guide: Fiery C9 Server Replacing Parts Figure 15: Diagram of the C9 Server motherboard 4-pin power connector (J18) CPU FAN (J16) Battery DVI/VGA ports 24-pin power connector (ATX24P-1) Front panel USB 2.0 port (USB_A2) USB 2.0 ports...

  • Page 41: Figure 16: Motherboard Battery

    Installation and Service Guide: Fiery C9 Server Replacing Parts Battery The battery is located on the motherboard. Spare batteries are not provided by your authorized service/support center. If you must replace the battery, use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).
  • Page 42 Installation and Service Guide: Fiery C9 Server Replacing Parts 5 To insert a new battery, slide it into the socket so that the positive (+) side of the battery faces up. 6 Press the battery down into the socket until it snaps into place.

  • Page 43: Figure 17: Cable Connections For Power Button

    Installation and Service Guide: Fiery C9 Server Replacing Parts • Reset button: J15, pins 5 (green cable) and 7 (white cable) Figure 17: Cable connections for power button 10 9 Removing the motherboard Caution: Follow standard ESD precautions while handling the motherboard and all components. For details, see “Precautions”...

  • Page 44: Figure 18: Removing The Motherboard From The Chassis

    Installation and Service Guide: Fiery C9 Server Replacing Parts 4 Lift the edge of the motherboard opposite the connector panel to release the motherboard from the chassis. Then gently slide the motherboard out of the chassis. Make sure that the connectors on the motherboard clear the cutouts in the chassis as you remove the board. Avoid handling contacts or using excessive force.
  • Page 45 Installation and Service Guide: Fiery C9 Server Replacing Parts • If troubleshooting strategies (checking cables and connections, reinstalling system software, and so forth) do not solve the problem and you suspect either the HDD or the motherboard is faulty, always troubleshoot in the following order: (Troubleshooting in the wrong order will cause the system to malfunction.
  • Page 46 Installation and Service Guide: Fiery C9 Server Replacing Parts To replace the motherboard 1 If you are installing a new motherboard, do the following: • Install the DIMM(s) from the old motherboard onto the new motherboard (see page 49). •...

  • Page 47: Verifying New Motherboard Installation And Transferring Options

    Installation and Service Guide: Fiery C9 Server Replacing Parts • CPU power cable • Chassis fan cable 2 Reassemble the C9 Server (see page 66). Verifying new motherboard installation and transferring options After you install a new motherboard and reassemble the system, do the following: •...
  • Page 48 Installation and Service Guide: Fiery C9 Server Replacing Parts 3 Remove all USB devices (except for the keyboard and mouse) that may be currently connected to any other USB port. Reconnect other dongles and USB devices only after you verify that the C9 Server starts up successfully in Service Mode.

  • Page 49: Replacing Parts On The Motherboard

    Installation and Service Guide: Fiery C9 Server Replacing Parts 5 Select Yes to confirm the license transfer. The control panel displays “Applying” to indicate the transfer of options and the backup BIOS from the hard disk drive to the BIOS chip on the replacement motherboard.

  • Page 50: Cpu And Cpu Cooling Assembly

    Installation and Service Guide: Fiery C9 Server Replacing Parts 4 To replace a DIMM, position the DIMM in the socket and press the DIMM straight down into the socket so the levers lock the DIMM into place. Note: DIMMs fit in the socket only one way. The notch on the bottom of each DIMM should line up with the notch in the socket.

  • Page 51: Figure 20: Cpu Cooling Assembly

    Installation and Service Guide: Fiery C9 Server Replacing Parts Figure 20: CPU cooling assembly CPU fan Socket lever Heatsink CPU socket on motherboard Load plate To remove a CPU 1 Access and open the C9 Server, as described on page...

  • Page 52: Figure 21: Removing The Cpu Cooling Assembly

    Installation and Service Guide: Fiery C9 Server Replacing Parts 6 Remove the CPU cooling assembly: Caution: Be aware that both the cooling assembly and the CPU may be very hot. You may need to allow the components to cool before you attempt to remove them.

  • Page 53: Figure 22: Removing/Replacing The Cpu

    Installation and Service Guide: Fiery C9 Server Replacing Parts Figure 22: Removing/replacing the CPU Socket lever in the locked position Socket lever in the open position Flat corner of socket border Yellow triangle Load plate open 10 Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place.

  • Page 54: Figure 23: Locating The Flat Corner Of The Cpu Socket

    Installation and Service Guide: Fiery C9 Server Replacing Parts 3 Place the CPU in the socket (see Figure 22 on page 53). The CPU and the socket are keyed to ensure correct installation. The notches on the edges of the CPU correspond with the two small posts inside the socket.

  • Page 55: Chassis Fan

    Installation and Service Guide: Fiery C9 Server Replacing Parts 8 Connect the CPU fan cable to the motherboard connector CPUFAN. The cable connector is keyed to fit only one way. Make sure that the connector on the cable is securely attached to connector CPUFAN on the motherboard.

  • Page 56: Power Supply

    Installation and Service Guide: Fiery C9 Server Replacing Parts Figure 24: Removing/replacing the chassis fan Airflow direction Chassis fan Rivet (1 of 4) 4 To replace the chassis fan, reverse the removal steps. An arrow on the side of the chassis fan indicates the airflow direction. Make sure that the chassis fan is positioned with the label against the chassis.
  • Page 57 Installation and Service Guide: Fiery C9 Server Replacing Parts To remove the power supply 1 Shut down and open the C9 Server (see pages 33). To access the power supply, you must remove the side panel. 2 Remove the following cables and components from the motherboard to provide room for removing the power supply: •...

  • Page 58: Figure 25: Removing/Replacing The Power Supply

    Installation and Service Guide: Fiery C9 Server Replacing Parts Figure 25: Removing/replacing the power supply Power supply cables Power supply Screw (1 of 5) To replace the power supply 1 Attach the power switch leads to the terminals on the power switch.

  • Page 59: Hard Disk Drive

    Installation and Service Guide: Fiery C9 Server Replacing Parts 7 Connect the power cable to the hard disk drive. Caution: Connect the thin, black SATA power cable connector to the hard disk drive. Do not connect the white, 4-pin power cable connector. Connecting both types of power cables will damage the hard disk drive.
  • Page 60 Installation and Service Guide: Fiery C9 Server Replacing Parts Hard disk drive problems may be caused by the following: • Loose or faulty connection • Faulty data cable • Faulty hard disk drive Caution: Make sure that you attach an ESD grounding wrist strap and follow standard ESD precautions before handling C9 Server components.

  • Page 61: Figure 26: Removing/Replacing The Hard Disk Drive Bracket

    Installation and Service Guide: Fiery C9 Server Replacing Parts 7 Lift the hard disk drive bracket out of the chassis (see Figure 26). Caution: Avoid striking the motherboard as you remove the hard disk drive bracket. Figure 26: Removing/replacing the hard disk drive bracket...

  • Page 62: Figure 27: Removing/Replacing The Hard Disk Drive From The Hard Disk Drive Bracket

    Installation and Service Guide: Fiery C9 Server Replacing Parts 8 Remove the four screws that attach the mounting plate to the hard disk drive bracket. Figure 27: Removing/replacing the hard disk drive from the hard disk drive bracket Hard disk drive bracket...
  • Page 63 Installation and Service Guide: Fiery C9 Server Replacing Parts To replace the hard disk drive Caution: Do not install a new hard disk drive and a new motherboard at the same time. If you suspect that the C9 Server needs a new hard disk drive and a new motherboard, first install the new hard disk drive and install...

  • Page 64: Dvd Drive

    Installation and Service Guide: Fiery C9 Server Replacing Parts DVD drive The DVD drive is attached to a bracket mounted to the hard disk drive bracket and the chassis. The DVD drive is used to install system software onto the hard disk drive and archive data onto writable media.
  • Page 65 Installation and Service Guide: Fiery C9 Server Replacing Parts 7 Lift the DVD drive out of the bracket. Figure 29: Removing/replacing the DVD drive DVD drive Screw (1 of 4) Bracket To replace the DVD drive 1 Position the DVD drive inside the bracket and align the mounting holes on the DVD drive with the four holes in...

  • Page 66: Restoring And Verifying Functionality After Service

    Installation and Service Guide: Fiery C9 Server Replacing Parts Restoring and verifying functionality after service Before you leave the customer site, make sure that you complete the following steps. If you cannot complete a step, determine the reason and correct the problem before continuing. For more information, see “Troubleshooting”...

  • Page 67: Installing System Software

    Installing System Software The C9 Server ships with preinstalled system software on the hard disk drive. If you must reinstall system software when servicing the C9 Server, use the latest System Software and User Software DVDs. Before you install system software Consider the following settings and features before you install system software.

  • Page 68: Changing The Factory Default Language

    Installation and Service Guide: Fiery C9 Server Installing System Software • All fonts on the hard disk drive are deleted when you install system software. Resident fonts are reinstalled Fonts: when you reinstall system software. Any customer-supplied fonts must be reinstalled by the network administrator using Command WorkStation.

  • Page 69: Backing Up The System Configuration

    Installation and Service Guide: Fiery C9 Server Installing System Software To change the factory default language 1 Open Configure through either Command WorkStation or WebTools. For more information, see page 2 Click Fiery Server > Regional Settings, and then choose a language under Server Language.

  • Page 70: Restoring The System Configuration

    Installation and Service Guide: Fiery C9 Server Installing System Software 4 Log on with Administrator privileges and click OK. The default Administrator password is Fiery.1 (case-sensitive), but the site administrator may have changed the password. 5 On the left side, choose Fiery Server > Backup.

  • Page 71: Fiery System Installer

    Installation and Service Guide: Fiery C9 Server Installing System Software Fiery System Installer The C9 Server system installer allows you to back up or restore the entire system to recover from a system crash or a hard disk failure. You can start the system installer from System Software DVD 1 to create a new system backup partition of the C9 Server, load a system recovery partition to restore the C9 Server to an earlier state, or use utilities to troubleshoot and administer the C9 Server.

  • Page 72: Installing System Software

    Installation and Service Guide: Fiery C9 Server Installing System Software 2 Select the source of the backup. Select one of the following options. • One of the two most recently-created backup images. • The recovery partition, which restores the default system settings from a hidden hard disk drive partition.
  • Page 73 Installation and Service Guide: Fiery C9 Server Installing System Software 1 Before you proceed, do the following: • On the C9 Server, remove all dongles and devices, except the keyboard and mouse. If you do not, installation will fail. •...
  • Page 74 Installation and Service Guide: Fiery C9 Server Installing System Software 9 At the prompt for each DVD, insert System Software 2 DVD, and then System Software 3 DVD, for the OS installation. Wait for files to be copied to the C9 Server.

  • Page 75: System Updates

    For more information about how to schedule System Updates, see Configuration and Setup. Microsoft Windows operating system updates should be obtained from Microsoft directly. Because such updates are available directly from Microsoft, EFI does not maintain or provide them via the System Updates feature. Remote Desktop Important: Since the C9 Server is Windows-based, you can use Remote Desktop to access the C9 Server from a remote computer.

  • Page 76: Troubleshooting

    Troubleshooting This chapter identifies the source of common problems that may occur with the C9 Server and suggests ways of correcting the problems. Troubleshooting process Problems with the C9 Server configuration may occur in one of three areas: • Inside the C9 Server •...

  • Page 77: Checking External Connections

    Installation and Service Guide: Fiery C9 Server Troubleshooting This section includes the following: • “Checking external connections” on page 77 Describes the quick checks you can do to make sure that the problem is not caused by a loose connection at the back of the C9 Server.

  • Page 78: Inspecting The System

    Installation and Service Guide: Fiery C9 Server Troubleshooting 2 Inspect the inside of the C9 Server. Make sure that no foreign materials have been dropped into the chassis. • Make sure that the power leads are attached to the connector panel power switch (see page 32).
  • Page 79 Installation and Service Guide: Fiery C9 Server Troubleshooting Table 2: Verifying the system Conditions to verify Part and additional page references When problem occurs, verify that: External ports and cable connections, page 77 • Power cable is connected properly into the power outlet.
  • Page 80 Installation and Service Guide: Fiery C9 Server Troubleshooting Table 2: Verifying the system (Continued) Conditions to verify Part and additional page references User Interface Board (UIB) is: User Interface Board page 37 • Present • Correctly attached to its bracket •...
  • Page 81 Installation and Service Guide: Fiery C9 Server Troubleshooting Table 2: Verifying the system (Continued) Conditions to verify Part and additional page references The hard disk drive required is: Hard disk drive, page 59 • Present • Correctly installed • Appears undamaged •...
  • Page 82 Installation and Service Guide: Fiery C9 Server Troubleshooting Table 2: Verifying the system (Continued) Conditions to verify Part and additional page references Each cable required is: UIB cable, Figure 8 on page 31 • Present • The correct type •...

  • Page 83: Normal Startup Sequence

    Installation and Service Guide: Fiery C9 Server Troubleshooting Normal startup sequence When you turn on or reboot the C9 Server, the system runs the following startup routine on the C9 Server control panel. The sequence takes approximately two minutes to complete.
  • Page 84 Installation and Service Guide: Fiery C9 Server Troubleshooting If replacing a component does not correct the problem, make sure that you reinstall the old component in the C9 Server. Table 3: C9 Server error messages and conditions Symptom Possible cause...
  • Page 85 Installation and Service Guide: Fiery C9 Server Troubleshooting Table 3: C9 Server error messages and conditions (Continued) Symptom Possible cause Suggested action Startup (cont.) • Following installation of System software requires an Wait 5 minutes, power off using the power button, wait...
  • Page 86 Installation and Service Guide: Fiery C9 Server Troubleshooting Table 3: C9 Server error messages and conditions (Continued) Symptom Possible cause Suggested action Startup (cont.) Control Panel screen Possibly one of the following: 1 Reboot the C9 Server. and Activity light •...
  • Page 87 Installation and Service Guide: Fiery C9 Server Troubleshooting Table 3: C9 Server error messages and conditions (Continued) Symptom Possible cause Suggested action Startup (cont.) Activity light status Possibly one of the following: 1 If you suspect that the problem may be caused by a print progresses from solid job, try printing a different job.
  • Page 88 Installation and Service Guide: Fiery C9 Server Troubleshooting Table 3: C9 Server error messages and conditions (Continued) Symptom Possible cause Suggested action DVD drive DVD drive is not Possibly one of the following: 1 Press the eject button to open the drive tray.
  • Page 89 Installation and Service Guide: Fiery C9 Server Troubleshooting Table 3: C9 Server error messages and conditions (Continued) Symptom Possible cause Suggested action System performance (cont.) The C9 Server hangs Possibly one of the following: 1 Set the time and date in the BIOS: during system software •...
  • Page 90 Installation and Service Guide: Fiery C9 Server Troubleshooting Table 3: C9 Server error messages and conditions (Continued) Symptom Possible cause Suggested action Network If you suspect a network problem, keep in mind the following: • If the C9 Server does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.
  • Page 91 Installation and Service Guide: Fiery C9 Server Troubleshooting Table 3: C9 Server error messages and conditions (Continued) Symptom Possible cause Suggested action Network (cont.) System starts up slowly Possibly one of the following: 1 Make sure that the correct cables are connected to the then displays one or correct ports on the C9 Server connector panel.
  • Page 92 Installation and Service Guide: Fiery C9 Server Troubleshooting Table 3: C9 Server error messages and conditions (Continued) Symptom Possible cause Suggested action Printing Note: Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a Test Page to make sure that the printer does not need servicing or adjusting.
  • Page 93 Installation and Service Guide: Fiery C9 Server Troubleshooting Table 3: C9 Server error messages and conditions (Continued) Symptom Possible cause Suggested action Printing (cont.) A print job stalls or Possibly one of the following: 1 Cancel the C9 Server print job.

  • Page 94: Specifications

    Specifications This section provides an overview of C9 Server features, specifications, and safety certifications. Note: Replacement parts and specifications are subject to change. When ordering replacement parts, refer to the current parts list maintained by your authorized service/support center. Install the correct parts as directed by your service/support center.

  • Page 95: Safety And Emissions Compliance

    Installation and Service Guide: Fiery C9 Server Specifications Safety and emissions compliance The C9 Server has been certified to meet or surpass the following government standards. Safety approvals • IEC 60950-1:2005 (Second Edition) + Am 1:2009 + Am2:2013 • UL 60950-1:2007 R10.14 (TUV NRTL) •...

  • Page 96: Index

    Index Numerics exploded view of 30 configuration 10BaseT/100BaseTX/1000BaseT 17 backing up 73 restoring 70 AC connector 77 saving 69 activity light 20, 37, 84, 85, 86 Configuration page 22 status during startup 86 Configure 23 AppleTalk 94 Configure tool, using to change the server’s default language 13, 68 configuring a static IP address 17, 68 back panel connectors 77...
  • Page 97 Installation and Service Guide: Fiery C9 Server Index transferring options (motherboard replacement) 47, 48 removing 60 down button 20, 21, 37, 73 replacing 63 drives heatsink, CPU 52 DVD 64 hard disk drive (HDD) 59 installation sequence 13 DVD drive 64...
  • Page 98 Installation and Service Guide: Fiery C9 Server Index updating 75 system updates 75 opening the system 33 enabling Remote Desktop 75 panels, removing 33, 35 transferring options (motherboard replacement) 47, 48 Paper Catalog 68 troubleshooting power preliminary on-site checkout 76...

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