Table of Contents
Advertisement
– Identify the file in the quarantine manager of the Control Center and select the
item Send file via the context menu or the corresponding button.
– Send the required file packed (WinZIP, PKZip, Arj etc.) in the attachment of an
email to the following address:
virus-premium-suite@avira.com
As some email gateways work with anti-virus software, you should also provide
the file(s) with a password (please remember to tell us the password).
You can also send us the suspicious file via our website: http://www.avira.com/sample-
upload
12.4
Reporting false positives
If you believe that your AntiVir program is reporting a detection in a file that is most
likely "clean", send the relevant file packed (WinZIP, PKZip, Arj etc.) as an email
attachment to the following address:
– virus-premium-suite@avira.com
As some email gateways work with anti-virus software, you should also provide the
file(s) with a password (please remember to tell us the password).
12.5
Your feedback for more security
At Avira, our customers' security is paramount. For this reason, we don't just have an in-
house expert team that tests the quality and security of every Avira GmbH solution
before the product is released. We also attach great importance to the indications
regarding security relevant gaps that could develop and we treat those seriously.
If you think you have detected a security gap in one of our products, please send us an
email to the following address:
vulnerabilities-premium-suite@avira.com
Info and Service
63
Advertisement
Table of Contents
