Reporting False Positives - AVIRA FREE ANTIVIRUS User Manual


Send the required file packed (WinZIP, PKZip, Arj etc.) in the attachment of an email to
the following address:
virus-personal@avira.com
As some email gateways work with anti-virus software, you should also provide the
file(s) with a password (please remember to tell us the password).

9.4 Reporting false positives

If you believe that your Avira product is reporting a detection in a file that is most likely
"clean", send the relevant file packed (WinZIP, PKZip, Arj etc.) as an email attachment to
the following address:
virus-personal@avira.com
As some email gateways work with anti-virus software, you should also provide the file(s)
with a password (please remember to tell us the password).
Avira Free Antivirus - User Manual (Status: 23 Sep. 2011)
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