Info And Service; 10.1.1 Suspicious Files; 10.1.2 False Positive - AVIRA ANTIVIR SHAREPOINT User Manual

Info and Service

10 Info and Service
On the page About AntiVir you can obtain information on the current version and on
our contact and support addresses. We are pleased to receive your ideas concerning
product improvements. In particular in the case of undetected, suspicious files and false
positives, you can contribute to optimizing the virus protection of the AntiVir products.

10.1.1 Suspicious files

You can send viruses to us that may not yet be detected or removed by our products. We
provide several ways of doing this.
Send the requested file packed (WinZIP, PKZip, Arj etc.) in an email attachment to
virus@avira.com. As some email gateways work with anti-virus software, you should also
assign a password to the file(s) (please do not forget to inform us of the password).
Alternatively, you can send the suspicious file to us via our website.

10.1.2 False positive

If you believe that AntiVir indicates detection in a file which is however very probably
"clean", please send this file packed (WinZIP, PKZIP, Arj etc.) with reference to a false
positive in an email attachment to virus@avira.com. As some email gateways work with
anti-virus software, you should also assign a password to the file(s) (please do not forget
to inform us of the password).
24 Avira AntiVir SharePoint Avira GmbH