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Supermicro SuperServer SYS-221GE-TNHT-LC1 User Manual
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Supermicro SuperServer SYS-221GE-TNHT-LC1 User Manual

Supermicro SuperServer SYS-221GE-TNHT-LC1 User Manual

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SuperServer
®
SYS-221GE-TNHT-LC1
USER'S MANUAL
Revision 1.0

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Summary of Contents for Supermicro SuperServer SYS-221GE-TNHT-LC1

  • Page 1 SuperServer ® SYS-221GE-TNHT-LC1 USER’S MANUAL Revision 1.0...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...
  • Page 4 Preface Contents Chapter 1 Introduction 1.1 Overview ..........................9 1.2 System Features ........................10 Front View .........................10 Control Panel .........................11 Rear View ..........................12 Top View ..........................13 1.3 System Architecture ......................15 Printed Circuit Board Locations ..................15 Data Plane Block Diagram ....................16 1.4 Motherboard Layout ......................20 Quick Reference Table ......................21 Motherboard Block Diagram .....................23 1.5 Where to Get Replacement Components ................24...
  • Page 5 Preface 2.5 Installing the Chassis into a Rack ..................30 2.6 Removing the Chassis into a Rack ..................31 2.7 Connecting to a Coolant Distribution Unit (CDU) ..............32 Chapter 3 Maintenance and Component Installation 3.1 Removing Power .......................33 3.2 Accessing the System ......................34 3.3 Static-Sensitive Devices .....................35 Precautions ........................35 3.4 Memory Support and Installation ..................36...
  • Page 6 Preface Chapter 4 Motherboard Connections 4.1 Power Connections ......................58 4.2 Headers and Connectors ....................59 Front Control Panel ......................62 4.3 Jumpers ..........................65 Explanation of Jumpers ....................65 4.4 Motherboard LED Indicators ....................66 Chapter 5 Software 5.1 Microsoft Windows OS Installation ..................68 5.2 Driver Installation ........................70 5.3 BMC ............................71 BMC ADMIN User Password ....................71 Chapter 6 Optional Components...
  • Page 7 Preface Preface 7.7 Where to Get Replacement Components ................85 7.8 Reporting an Issue ......................85 Technical Support Procedures ..................85 Returning Merchandise for Service ...................85 Vendor Support Filing System ..................86 7.9 Feedback ..........................86 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...
  • Page 8 San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.
  • Page 9 2U rackmount, (WxHxD) 17.2 x 3.5 x 32.7 in (437 x 89 x 830.3 mm) A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety models associated with the SYS-221GE-TNHT-LC1 have been certified as compliant with UL or CSA: 228GLC-R52X13, 228GLC-52, 228GLC-GPU.
  • Page 10 Chapter 1: Introduction 1.2 System Features The CSE-228G2TS-R5K25P is a 2U chassis that supports four hot-swappable 2.5" SATA/ NVMe drives and four hot-swappable fans at the front. Two power supplies, four expansion slots, I/O ports, and liquid-cooling ports are supported at the rear. Front View Fans Drive Bays...
  • Page 11 Chapter 1: Introduction Control Panel Power Button UID Button Power LED Drive LED Network LED Network LED Information LED Power Fail LED Figure 1-3. Control Panel Control Panel Features Feature Description The main power button applies or removes primary power from the power supply to the Power Button server but maintains standby power.
  • Page 12 Chapter 1: Introduction Rear View VGA Port Cooling Ports LAN 1 LAN 2 BMC LAN PSU 1 PSU 2 USB 2 USB 1 CPU1 CPU2 Figure 1-4. Rear View System Features: Rear Feature Description PSU 1, PSU 2 Two hot swappable power supplies VGA Port Video port LAN 1, LAN 2...
  • Page 13 Chapter 1: Introduction Top View Liquid-Cooling Cables Power Supplies Processors and Cold Plates DIMM Slots GPUs Fans Drive Bays Figure 1-5. Top View...
  • Page 14 Chapter 1: Introduction System Features: Top Feature Description Liquid-Cooling Cables Cables from the GPU and CPU cold plates Power Supplies Dual 5250 W (1+1) power supplies Processors and Cold Plates Dual 4th/5th Gen Intel Xeon Scalable Processor DIMM Slots 32 DIMM slots GPUs Four NVIDIA H100 GPUs Fans...
  • Page 15 Chapter 1: Introduction 1.3 System Architecture This section covers the printed circuit board (PCB) locations. Printed Circuit Board Locations I/O AOM Riser Card #2 Riser Card #1 Motherboard PCIe Transition Board GPU Baseboard SATA/NVMe Backplane Fan Board Figure 1-6. Circuit Board Locations Printed Circuit Boards Feature Description...
  • Page 16 Chapter 1: Introduction Data Plane Block Diagram 11/4/2021 CONFIDENTIAL 4x Hybrid Drives SATA NVMe Gen 5 Intel Ultra Path Interconnect (UPI) PCH with 2x M.2 CPU1 CPU2 2x AOC Gen5 (x16) 2x AOC Gen 5 (x16) PCIe Gen5 PCIe Gen 5 PCIe Gen 5 PCIe Gen 5 (x16)
  • Page 17 Chapter 1: Introduction Item-# SMC PN Descrip�on Figure 1-8. Cable Mapping Guide CBL-MCIO-1385M5FXB1-E 2 MCIOx8 (STR to STR),LtF,FOLD,80-85cm,30AWG,RoHS CBL-MCIO-1371M5FXB2-E 2 MCIOx8 (STR to STR),LtF,FOLD,66-71cm,30AWG,RoHS Note: The GPU numbering in the figure above is based on BMC interface numbering. See CBL-MCIO-1337M5L [NR]MCIO x8 (LE to STR),37CM,32AWG,RoHS the GPU mapping table for more information.
  • Page 18 Chapter 1: Introduction Power Cable Mapping Table Cable# Cable Part Number Length Description Function CBL-PWEX-1131-40 40 cm Micro Hi Storage Drive Backplane and Motherboard CBL-PWEX-1131-30 30 cm Micro Hi GPU Transition Board and Motherboard CBL-PWEX-1090B-30 30 cm Micro Power GPU Transition Board and Fan Baseboard CBL-PWEX-1114-30 30 cm Microfit...
  • Page 19 Chapter 1: Introduction Data Cable Mapping Table MB Connector Name: Cable# Cable P/N Length Lanes Function Reference Designator MCIO Connectors for CBL-MCIO-1385M5FXB1-E 80-85 cm JMCIO6A CPU2 GPU Transition Board MCIO Connectors for CBL-MCIO-1385M5FXB1-E 80-85 cm JMCIO6B CPU2 GPU Transition Board MCIO Connectors for CBL-MCIO-1371M5FXB2-E 66-71 cm JMCIO7A...
  • Page 20 Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X13DEG-R motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.
  • Page 21 Chapter 1: Introduction Quick Reference Table Jumper Description Settings JBT1 CMOS Clear Open (Normal) Pins 1-2: System Reset JRU1 UID Swtich/BMC Reset/System Reset Pins 2-3: UID Swtich/BMC Reset (Default) Description Status LED_UID Unit Identifier (UID) LED Solid Blue: Unit Identified Blinking Green: BMC Normal (Active) LEDBMC BMC Heartbeat LED...
  • Page 22 Chapter 1: Introduction Connector Description JMCIO4A, JMCIO9A PCIe 5.0 x8 MCIO Connectors for Storage Devices JNCSI1 Network Controller Sideband Interface (NC-SI) Connector Connector reserved for manufacturer use for onboard Complex Programmable Logic JPRG1 Device (CPLD) firmware programming JPSU1, JPSU2 5.25 Kilowatt (KW) Power Supply Unit Connectors JRK1 Intel VROC Key Header JRSC_PWR1,...
  • Page 23 Chapter 1: Introduction Motherboard Block Diagram X13DEG-R CPU1-D1/D2 CPU1-C1/C2 CPU1-B1/B2 CPU1-A1/A2 CPU2-A1/A2 CPU2-B1/B2 CPU2-C1/C2 CPU2-D1/D2 CPU1 CPU2 CPU1-H1/H2 CPU1-G1/G2 CPU1-F1/F2 CPU1-E1/E2 CPU2-E1/E2 CPU2-F1/F2 CPU2-G1/G2 CPU2-H1/H2 PE3* PE3* PE4 IOU0 IOU1 IOU2 IOU3 IOU4 DMI3 IOU0 IOU1 IOU2 IOU3 IOU4 Retimer MCIO x8 PCIe GEN5 X16 MCIO x8...
  • Page 24 For faster service, RMA authorizations may be requested online (http://www.supermicro.com/ support/rma/). Whenever possible, repack the chassis in the original Supermicro carton, using the original packaging material. If these are no longer available, be sure to pack the chassis securely, using packaging material to surround the chassis so that it does not shift within the carton and become damaged during shipping.
  • Page 25 Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory, etc., refer to Chapter 3 for details on installing those specific components.
  • Page 26 Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.
  • Page 27 Chapter 2: Server Installation Important: To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety: • This unit should be mounted at the bottom of the rack if it is the only unit in the rack.
  • Page 28 Chapter 2: Server Installation 2.4 Installing the Rails This section provides information on installing the chassis into a rack unit with the rails provided. There are a variety of rack units on the market, which may mean that the assembly procedure will differ slightly from the instructions provided.
  • Page 29 Chapter 2: Server Installation Installing the Outer Rails onto the Rack Important: Stability hazard. The rack stabilizing mechanism must be in place, or the rack must be bolted to the floor before you slide the unit out for servicing. Failure to stabilize the rack can cause the rack to tip over.
  • Page 30 Chapter 2: Server Installation 2.5 Installing the Chassis into a Rack Once the rails are attached to the chassis and the rack, you can install the chassis. Slide the chassis into the rack so that the bottom of the chassis slides onto the bottom lip of the rails. Then use the thumbscrews on the chassis front to secure the system.
  • Page 31 Chapter 2: Server Installation 2.6 Removing the Chassis into a Rack Important: It is dangerous for a single person to off-load the heavy chassis from the rack without assistance. Be sure to have sufficient assistance supporting the chassis when removing it from the rack. Use a lift. Loosen the thumbscrews and slide the chassis out of the rack.
  • Page 32 Chapter 2: Server Installation 2.7 Connecting to a Coolant Distribution Unit (CDU) Important: The chassis is heavy and requires two to three people to lift it. The SYS-221GE-TNHT-LC1 server uses a liquid-cooling solution to maintain operational temperature. The coolant from the chassis is circulated out to an external Coolant Distribution Unit (CDU) using specialized pipes and tubes, where it is cooled through a cooling tower or cooling unit, and circulated back to the CDU and back to the chassis.
  • Page 33 Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components requires that power first be removed from the system.
  • Page 34 Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The CSE-228G2TS-R5K25P has a removable two-piece top cover. Check that all ventilation openings in the chassis are clear and unobstructed. Important: Except for short periods of time, do not operate the server without the cover in place.
  • Page 35 Chapter 3: Maintenance and Component Installation 3.3 Static-Sensitive Devices Electrostatic Discharge (ESD) can damage electronic components. To avoid damaging your motherboard, it is important to handle it very carefully. The following measures are generally sufficient to protect your equipment from ESD. Precautions •...
  • Page 36 Important: Exercise extreme care when installing or removing DIMM modules to prevent any possible damage. Note: Check the Supermicro website for recommended memory modules. Memory Support This motherboard supports up to 8 TB of 3DS RDIMM/RDIMM DDR5 (288-pin) ECC memory with speeds of up to 5600 MT/s (1DPC) in 32 DIMM slots.
  • Page 37 2 CPUs & 24 DIMMs DIMME1/P1-DIMME2/P1-DIMMF1/P1-DIMMF2/P1-DIMMG1/P1-DIMMG2/P1-DIMMH1/P1-DIMMH2 CPU2: P2-DIMMA1/P2-DIMMB1/P2-DIMMC1/P2-DIMMD1/P2-DIMME1/P2-DIMMF1/P2-DIMMG1/P2-DIMMH1 CPU1: P1-DIMMA1/P1-DIMMA2/P1-DIMMB1/P1-DIMMB2/P1-DIMMC1/P1-DIMMC2/P1-DIMMD1/P1-DIMMD2/P1- DIMME1/P1-DIMME2/P1-DIMMF1/P1-DIMMF2/P1-DIMMG1/P1-DIMMG2/P1-DIMMH1/P1-DIMMH2 2 CPUs & 32 DIMMs CPU2: P2-DIMMA1/P2-DIMMA2/P2-DIMMB1/P2-DIMMB2/P2-DIMMC1/P2-DIMMC2/P2-DIMMD1/P2-DIMMD2/P2- DIMME1/P2-DIMME2/P2-DIMMF1/P2-DIMMF2/P2-DIMMG1/P2-DIMMG2/P2-DIMMH1/P2-DIMMH2 Note: The memory configuration is recommended by Supermicro for optimal memory performance. Please use this configuration to maximize your memory performance.
  • Page 38 Chapter 3: Maintenance and Component Installation DDR5 Memory Population Table for the X13DEG-R Motherboard Intel Xeon Max Series (with the Intel Xeon Max Series and 16 DIMM Slots) Partitioning Modes SNC4 Hemi All2All P1/P2- P1/P2- P1/P2- P1/P2- P1/P2- P1/P2- P1/P2- P1/P2- Quad Quad...
  • Page 39 Chapter 3: Maintenance and Component Installation LEDBMC JNCSI1 JRK1 (RAID-KEY) JBT1 JUSB1 (CMOS CLEAR) USB0 (3.0) JPRG1 M.2-P2 M.2-P1 JIPMB1 JCPLD2 LEDM2A LEDM2B JTPM1 (SATA 0-3) JPSU1 Retimer JPSU2 JSLOT1 JMCIO8B JMCIO8A JGPU_PWR1 JMCIO6B JMCIO6A (P54V) JRSC_PWR1 Retimer Retimer Retimer (GND) JMCIO7B JMCIO7A...
  • Page 40 Chapter 3: Maintenance and Component Installation DIMM Installation Important: Do not use excessive force when pressing the release tabs on the ends of the DIMM socket to avoid causing any damage to the memory module or the DIMM socket. Handle memory modules with care.
  • Page 41 Chapter 3: Maintenance and Component Installation DIMM Removal Press both release tabs on the ends of the memory module to unlock it. Once the memory module has been loosened, remove it from the memory slot.
  • Page 42 Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Battery Removal To remove the onboard battery, follow the steps below: 1.
  • Page 43 Chapter 3: Maintenance and Component Installation 3.6 M.2 SSDs The X13DEG-R motherboard has two PCIe 3.0 M.2 slots (M.2-P1, M.2-P2). Installing M.2 Drives 1. Remove power from the system and then remove the top cover as described in Sections 3.1 and 3.2. 2.
  • Page 44 Power on for drive with RSTe support Blinking at 4 Hz Identify drive with RSTe support Note: Enterprise level drives are recommended for use in Supermicro chassis and servers. For information on recommended drives, see the Supermicro website, http://www.supermicro. com/products/nfo/files/storage/SBB-HDDCompList.pdf.
  • Page 45 Chapter 3: Maintenance and Component Installation Removing Drive Carriers Important: Except for short periods of time (swapping drives), do not operate the server with the drive carriers removed from the bays, regardless of how many drives are installed. This is to ensure proper airflow. Removing Drive Carriers from the Chassis 1.
  • Page 46 Chapter 3: Maintenance and Component Installation Installing 2.5" SSDs Installing a 2.5" SSD 1. Place the hard drive carrier on a flat surface. 2. Orient the drive with the connector facing the bottom rear of the carrier. The drive can be inserted from above into the clips until a "click"...
  • Page 47 Chapter 3: Maintenance and Component Installation 3.8 Expansion Cards The SYS-221GE-TNHT-LC1 includes two riser cards to support the use of expansion (add- on) cards. Release CPU1 CPU2 Figure 3-8. Expansion Card Chassis Slots Riser Cards This system includes two riser cards that provides PCIe capabilities. Expansion Slot Locations Slot Location (# above) Riser Card...
  • Page 48 The system supports four low-profile PCIe Gen 5 x16 slots. Expansion cards are recommended to be serviced by Supermicro due to the optimized density of the 2U form factor. Important: Due to the weight of the system, this should not be attempted in the rack. The system needs to be placed on a flat ESD-safe surface with ample support.
  • Page 49 Prior to submitting an RMA for GPUs, Nvidia requires that their Field Diagnostic tool is first run to isolate hardware failures and obtain a log file for review. Check with Supermicro Technical Services for more details. In addition, more details can be found in Nvidia reference document Baseboard Field Diagnostics Software Guide DU-09163-001.
  • Page 50 Chapter 3: Maintenance and Component Installation Bail Latch Handle Radsok/Surlock 54V Connector (Shown with protective cover) Latch Clips T10 Screw T10 Screw "T" Handle Figure 3-10. Replacing GPU Baseboard Module...
  • Page 51 Baseboard Field Diagnostics Software Guide DU-09163-001. Use these tools to determine the failed GPU and locate using the Cable Mapping Guide Figure and GPU Mapping Table. Be sure to identify the failed GPU correctly and if any questions reach out to Supermicro Technical Service team to help.
  • Page 52 Chapter 3: Maintenance and Component Installation 3.10 System Cooling System Fans Four hot-swap fans provide cooling. They can be replaced without powering down the system. However, failed fans should be replaced quickly to maintain proper system airflow. Fan speed is controlled by a system temperature setting in the BMC interface. If a fan fails, the remaining fans will ramp up to full speed.
  • Page 53 Chapter 3: Maintenance and Component Installation 3. Replace the fan with a new one, making sure it is within specifications. 4. Push the fan into the housing until it is secure and running. 5. Confirm that the fan is working properly. 6.
  • Page 54 Chapter 3: Maintenance and Component Installation Air Shroud The SYS-221GE-TNHT-LC1 is a complete system and does not require air shroud installation. However, in case air shrouds need to be installed, follow the procedure below. Installing the Air Shrouds 1. Remove power from the system. 2.
  • Page 55 Overheat Temperature Setting Some backplanes allow the overheat temperature to be set at 45, 50, or 55 by changing a jumper setting. For more information, consult the backplane user manual at www.supermicro. com. (Click Support, then the Manuals link.) Responses If the server overheats: 1.
  • Page 56 The chassis features dual or fully redundant power supplies. In redundant mode, single power modules can be changed without powering down the system. New units can be ordered directly from Supermicro or authorized distributors. These power supplies are auto-switching capable. This feature enables them to automatically sense the input voltage and operate at a 100-120 V or 180-240 V (For high-power or fully configured systems 180-240 V service is required).
  • Page 57 Chapter 3: Maintenance and Component Installation Power Supply Indicators Power Supply Condition Green LED Amber LED No AC Power to Power Supply Power Supply critical events causing a shutdown/ failure/ OCP/ OVP/ Fan Fail/ OTP/ UVP Power Supply Warning Events Where the power supply continues to operate;...
  • Page 58 Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.
  • Page 59 Chapter 4: Motherboard Connections 4.2 Headers and Connectors 4-pin BMC External I C Header A System Management Bus header for the BMC is located at JIPMB1. Connect the appropriate cable here to use the IPMB I C connection on your system. Refer to the layout for the location of JIPMB1.
  • Page 60 The JTPM1 header is used to connect a Trusted Platform Module (TPM)/Port 80, which is available from Supermicro (optional). A TPM/Port 80 connector is a security device that supports encryption and authentication in hard drives. It allows the motherboard to deny access if the TPM, which is associated with the hard drive, is not installed in the system.
  • Page 61 JRK1. Note: For detailed instructions on how to configure VROC RAID settings, please refer to the VROC RAID Configuration User's Guide posted on the web page under the link: https://www.supermicro.com/support/manuals/. VROC Key Intel VROC Key...
  • Page 62 The front control panel header (JFP1) contains header pins for various buttons and LED indications with I²C support for front access. This front control panel header is designed specifically for use with Supermicro chassis. Refer to the figure below for the pin-out descriptions for JFP1.
  • Page 63 Chapter 4: Motherboard Connections Power On and BMC/BIOS Status LED Button The Power On and BMC/BIOS Status LED button is located on pin 1 of JFP1. Power Button LED States Status Event Green: solid on System power on BMC/BIOS blinking green at 4 Hz BMC/BIOS checking BIOS blinking green at 4 Hz BIOS recovery/update in progress...
  • Page 64 Chapter 4: Motherboard Connections NIC1/NIC2 (LAN1/LAN2) The NIC (Network Interface Controller) LED connections for LAN port 1 is located on pin 6 of JFP1, and LAN port 2 is on pin 5. Refer to the table below for more information. LAN1/LAN2 LED LED States Color...
  • Page 65 Chapter 4: Motherboard Connections 4.3 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 is identified with a square solder pad on the printed circuit board. See the motherboard layout page for jumper locations.
  • Page 66 Chapter 4: Motherboard Connections UID Function/BMC Reset and System Reset JRU1 is used in conjunction with Pin 2 of Front Control Panel (JFP1) to function as a System Reset button or a UID Function/BMC Reset button. To configure Pin 2 of JFP1 for front UID Function and BMC Reset use in a chassis that supports front UID connection, close Pins 2 and 3 of JRU1.
  • Page 67 Chapter 4: Motherboard Connections M.2 LED Indicators Two M.2 LED indicators are located at LEDM2A and LEDM2B on the motherboard. When LEDM2A is blinking, M.2-P1 functions normally; while LEDM2B is blinking, M.2-P2 functions properly. Refer to the layout below for locations of LEDM2A and LEDM2B. M.2 LED Indicators LED# LED Color...
  • Page 68 1. Create a method to access the MS Windows installation ISO file. That might be USB flash or media drive, or the BMC KVM console. 2. Retrieve the proper RST/RSTe driver. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive.
  • Page 69 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.
  • Page 70 The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to a USB flash or media drive.
  • Page 71 There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: www.supermicro.com/en/solutions/management-software/bmc-resources BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.
  • Page 72 Chapter 6: Optional Components Chapter 6 Optional Components Refer to the product page for the latest information about optional system components. 6.1 Optional Parts List Optional Parts List Description Part Number Quantity M.2 Passive Heatsink (2280 and 22110 Form Factor) SNK-C0156L M.2 Passive Heatsink (2280 Form Factor) SNK-C0160L...
  • Page 73 Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Products Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the the Products option.
  • Page 74 Direct Links (continued) Security Center for recent security notices Supermicro Phone and Addresses 7.2 Baseboard Management Controller (BMC) The system supports the Baseboard Management Controller (BMC). BMC is used to provide remote access, monitoring and management. There are several BIOS settings that are related to BMC.
  • Page 75 Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service sections in this chapter. Power down the system before changing any non hot-swap hardware components.
  • Page 76 • Memory: Make sure that the memory modules are supported. Refer to the product page on our website at www.supermicro.com. Test the modules using memtest86 or a similar utility. • Storage drives: Make sure that all drives work properly. Replace if necessary.
  • Page 77 Also check the Control panel Overheat LED. • Adequate power supply: Make sure that the power supply provides adequate power to the system. Make sure that all power connectors are connected. Refer to the Supermicro website for the minimum power requirements. •...
  • Page 78 In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using BMC. The BMC manual is available at https://www.supermicro.com/en/solutions/ management-software/bmc-resources. Check BMC Error Log 1.
  • Page 79 Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 80 USB device or a writable CD/DVD. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 81 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 82 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 83 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.
  • Page 84 Chapter 7: Troubleshooting and Support 7.6 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.
  • Page 85 7.7 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.
  • Page 86 For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.9 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at techwriterteam@supermicro.com to provide feedback on our manuals.
  • Page 87 Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 88 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 89 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 90 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 91 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 92 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components (except for hot-swap components). 電源切断の警告...
  • Page 93 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 94 Appendix A: Warning Statements Attention Seul le personnel autorisé et le personnel de maintenance qualifié doivent être autorisés à installer, remplacer ou entretenir cet équipement.. !‫אזהרה‬ ‫.יש לאפשר רק צוות מורשה ואנשי שירות מוסמכים להתקין, להחליף או לטפל בציוד זה‬ ‫.ينبغي...
  • Page 95 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 96 Appendix A: Warning Statements Battery Handling CAUTION: There is risk of explosion if the battery is replaced by an incorrect type. Replace the battery only with the same or equivalent type recommended by the manu- facturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 97 Appendix A: Warning Statements ‫.هناك خطر االنفجار إذا تم استبدال البطارية بنوع غري صحيح‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리를 잘못된 종류로 교체하면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제조 사에서...
  • Page 98 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 99 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 100 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 101 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 102 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 103 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 104 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 105 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 106 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...
  • Page 107 Appendix B: System Specifications Appendix B System Specifications Processors Supports dual 4th/5th Gen. Intel Xeon Scalable (in Socket E LGA 4677) with four UPIs (20 GT/s max.) with up to 64 cores and a Thermal Design Power (TDP) of up to 385 W Chipset Intel C741 BIOS...
  • Page 108 Appendix B: System Specifications Operating Environment Operating Temperature: 10º to 35º C (50º to 95º F) Non-operating Temperature: -40º to 60º C (-40º to 140º F) Operating Relative Humidity: 8% to 90% (non-condensing) Non-operating Relative Humidity: 5% to 95% (non-condensing) Regulatory Compliance FCC, ICES, CE, VCCI, RCM, UKCA, NRTL, CB Applied Directives, Standards...