HP OMEN 16-am0 Series Maintenance And Service Manual
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HP OMEN 16-am0 Series Maintenance And Service Manual

HP OMEN 16-am0 Series Maintenance And Service Manual

16 inch gaming laptop pc
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Maintenance and Service Guide
OMEN 16 inch Gaming Laptop PC
Model number: 16-am0xxx
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP OMEN 16-am0 Series

  • Page 1 Maintenance and Service Guide OMEN 16 inch Gaming Laptop PC Model number: 16-am0xxx SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    Chrome is a trademark of Google to be bound by the terms of the HP End Not all features are available in all LLC. Intel, Core, and Thunderbolt are User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 36 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 48 can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Turning on the touchpad ..................................12 Touchpad components ....................................12 Lights ................................................ 13 Special keys............................................14 HP OMEN Gaming Hub ........................................16 OMEN Gaming Hub Graphics Mode (select products only) ......................17 Bottom ................................................17 Labels ..................................................18 3 Illustrated parts catalog ..........................................20 Computer major components......................................
  • Page 6 Downloading a BIOS update ..................................71 Installing a BIOS update ....................................71 8 Backing up, restoring, and recovering....................................73 Backing up information and creating recovery media............................73 Using Windows tools for backing up..................................73 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......73...
  • Page 7 Accessing HP PC Hardware Diagnostics Windows..........................76 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........76 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).....77 Downloading HP PC Hardware Diagnostics Windows.........................77 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........77 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........77...
  • Page 8 Minimize battery swelling........................................88 HP Adaptive Battery Optimizer (consumer notebooks)........................89 HP Battery Health Manager (commercial notebooks)........................89 13 Recycling................................................90 Index....................................................91 viii...

  • Page 9: Product Description

    Product description This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name OMEN 16 inch Gaming Laptop PC Model number: 16-am0xxx CTO model number: 16t-am000 Processors 13th and 14th Generation Intel® Core™ processors Intel Core Ultra9 285H (5.4 GHz), 24 MB, 16 core, 45W Intel Core Ultra7 255H (5.
  • Page 10 Support for DTS:X Ultra Support for HyperX Support for XiaoWei HP Wide Vision HD Camera: indicator LED, USB 2.0, HD BSI sensor, f2.0, wide dynamic range (WDR), 80° wide field-of-view (WFOV) 1080p by 30 frames per second Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise...
  • Page 11 Support for Modern Trackpad Gestures Taps enabled as default Power requirements Battery 6 cell, 83 Whr, polymer, HP Long Life 4 cell, 70 Whr, polymer, HP Long Life HP Fast Charge Technology Smart AC adapters 230 W, slim barrel, PFC, 4.5 mm 150 W, slim barrel, PFC, 4.5 mm...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home in S Mode Value ML Windows 11 Home in S Mode Entry ML Windows 11 Home in S Mode for Emerging Markets (EM/SL) Windows 11 Home in S Mode Advanced SL Windows 11 Home in S Mode Plus SL Windows 11 Home in S Mode SL Windows 11 Home in S Mode Value SL...
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home Plus ML Windows 11 Home ML Windows 11 Home for Emerging Market (EM/SL) Windows 11 Home Advanced SL Windows 11 Home Plus SL Windows 11 Home SL Windows 11 Home Value SL Windows 11 Home Entry SL Windows 11 Home for China Market...
  • Page 14 Table 1-1 Product components and their descriptions (continued) Category Description Memory module Solid-state drive Chapter 1 Product description...

  • Page 15: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer, select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app.

  • Page 16: Left Side

    USB Type-C® 100 W power connector and 10 Connects an AC adapter that has a USB Type-C connector, Gbps port with HP Sleep and Charge and supplying power to the computer and, if needed, charging the DisplayPort™ output computer battery.

  • Page 17: Rear

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 18: Display

    IMAX audio and video experience. To access the latest setup documentation, go to http://www.hp.com/support, type IMAX in the Search our knowledge library search box, and then select HP Consumer Notebook PCs - Enabling the IMAX features.
  • Page 19 When the tool opens, scan the QR code with your mobile device, which takes you to the settings page, where you can select your wake-on-voice features. Follow the on-screen instructions. NOTE: Allow the XiaoWei app to continue running on the computer. Table 2-4 Display components and their descriptions Component...

  • Page 20: Keyboard Area

    For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.

  • Page 21: Lights

    Table 2-5 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Using touchpad and touch NOTE: For more information, see screen gestures . Left touchpad button Functions like the left button on an external mouse.

  • Page 22: Special Keys

    Table 2-6 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Touchpad light On: The touchpad is off.
  • Page 23 Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 24: Hp Omen Gaming Hub

    Calculator key Opens the calculator. HP OMEN Gaming Hub HP OMEN Gaming Hub allows you to customize your computer for your specific gaming needs. To open HP OMEN Gaming Hub, complete one of these tasks: ● Select the Start button, select All apps, select OMEN Gaming Hub, and then follow the on-screen instructions.

  • Page 25: Omen Gaming Hub Graphics Mode (Select Products Only)

    The HP OMEN Gaming Hub dashboard provides a central location to access and configure the following features: NOTE: Some features are available on select products only. ● Cam & Voice Enhancer: Improve your streaming quality with AI-powered video and audio effects and enhancements (NVIDIA®...

  • Page 26: Labels

    Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 27 Table 2-9 Service label components Component Serial number Product ID HP product name and model number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 28: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover/keyboard...
  • Page 30 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Shadow black, backlight P23881-xxx Touchpad Ceramic white P23092-001 Shadow black P23093-001 USB board (left) P23399-001 USB board (right) P23086-001 System board (includes integrated processor) NOTE: All system board spare part kits include replacement thermal material.

  • Page 31: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (12) WLAN module Realtek 11ax Wi-Fi 6 Bluetooth 5.4 WLAN P06350-005 Intel AX211 Wi-Fi 6E Bluetooth 5.3 WLAN M53366-005 (13) Fans P23096-001 (14) Solid-state drive 1 TB PCIe-4x4 NVMe NM solid-state drive N77394-001 512 GB PCIe-4x4 NVMe NM solid-state drive...
  • Page 32 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel Ceramic white P23114-001 Shadow black P23115-001 Display panel Ultrawide viewing angle, 500 nits, 250 Hz P23077-001 UWVA, 400 nits, 165 Hz P23078-001 UWVA, 300 nits, 144 Hz P23076-001 Hinges and side brackets (includes left and right display hinges) P23119-001...

  • Page 33: Cables

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Hinge caps are available as a set as spare part numbers P23120-001 (ceramic white) and P23121-001 (shadow black). Camera module (includes camera cable and rubber shock absorber) P23117-001 Back cover (with WLAN antenna) Ceramic white...
  • Page 34 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Japan M82825-001 North America M82821-001 People's Republic of China M82823-001 South Africa M82832-001 Switzerland M82833-001 Taiwan M82826-001 United Kingdom M82834-001 Chapter 3 Illustrated parts catalog...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 36: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 37: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 38: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 39: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 40: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 41: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 42 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 43 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 44: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 45 Table 5-1 Bottom cover descriptions and part numbers (continued) Description Spare part number Shadow Black, 70W P23099-001 Before removing the bottom cover, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 36). Remove the bottom cover: Loosen the four Phillips M2.0 ×...

  • Page 46: Battery

    Regulatory, Safety, and Environmental Notices . To access For additional battery information, see the this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 47: Installing A New Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 48 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 49 Disconnect the battery cable from the system board. Connector location might vary. Open the empty battery containment tray. Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery.
  • Page 50 Press down on the indentations on the tray (3) to adhere it to the battery. Remove the six Phillips screws (1) that secure the battery to the computer. Screw locations might vary. Lift the top of the tray (2) to remove the battery from the computer. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 51 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. If necessary, replace the battery brackets included with the battery: Remove the four screws that secure the brackets to the computer (1).
  • Page 52 Turn the tray (1) over so the battery is facing downward, and then insert the battery (2) into the computer. Adhesive secures the battery to the tray. Install the screws (1) to secure the battery. Screw locations might vary. Lift the containment tray (2) off the battery. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 53: Memory Modules

    To remove the memory modules, use this procedure and illustration. NOTE: Do not remove any labels from factory original memory modules. HP authorized service providers use a commodity tracking number or a vendor serial number printed on memory module labels for limited warranty justification and fraud checking. These numbers are tied to a specific product serial number in the factory and registered by HP for subassembly tracking.

  • Page 54: Solid-State Drive

    To protect a memory module after removal, place it in an electrostatic-safe container. To install the replacement memory module, reverse the removal procedure. Solid-state drive To remove the M.2 solid-state drive(s), use this procedure and illustration. Table 5-4 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe-4 ×...
  • Page 55 Pull the drive (3) away from the socket to remove it. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Solid-state drive...

  • Page 56: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 57: Audio Board

    Remove the speakers from the computer (3) . To install the speakers, reverse this procedure. Audio board To remove the audio board, use this procedure and illustration. Table 6-2 Audio board descriptions and part numbers Description Spare part number Audio board P23088-001 Cable kit P25411-001...

  • Page 58: Touchpad

    Remove the audio board cable (4). To install the audio board, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-3 Touchpad descriptions and part numbers Description Spare part number Ceramic white, with cable P23092-001 Shadow black, with cable P23093-001 Before removing the touchpad, follow these steps:...
  • Page 59 Remove the touchpad bracket from the computer (2). Lift but do not remove the Mylar cover (1). Disconnect the cable from the ZIF connector on the touchpad (2). Remove the three Phillips M2.0 × 3.0 screws (3) that secure the touchpad to the computer. Lift the tape (not shown) from the touchpad (4).

  • Page 60: Heat Sink

    Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-4 Heat sink description and part number Description Spare part number Heat sink P23095-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 36).

  • Page 61: Fans

    To install the heat sink, reverse this procedure. When installing the heat sink, tighten the screws in the order from 1 to 7. Fans To remove the fans, use this procedure and illustration. Table 6-5 Fan description and part number Description Spare part number Fans...

  • Page 62: Wlan Module

    Remove the fans from the computer (3). To install the fans, reverse this procedure . WLAN module To remove the WLAN module, use this procedure and illustration. Table 6-6 WLAN module descriptions and part numbers Description Spare part number Realtek 11ax Wi-Fi 6 Bluetooth 5.4 WLAN P06350-005 Intel AX211 Wi-Fi 6E Bluetooth 5.3 WLAN M53366-005...

  • Page 63: Usb Board (Left)

    Remove the WLAN module bracket (2). Carefully disconnect the two antenna cables (3) from the module . Remove the WLAN module (4). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.

  • Page 64: Usb Board (Right)

    Table 6-7 Left-side USB board descriptions and part numbers Description Spare part number USB board (left) P23399-001 Cable kit P25411-001 Before removing the left-side USB board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 36).

  • Page 65: System Board

    Table 6-8 Right-side USB board descriptions and part numbers Description Spare part number USB board (right) P23086-001 Cable kit P25411-001 Before removing the right-side USB board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 36).
  • Page 66 Table 6-9 System board descriptions and part numbers Description Spare part number System board (includes processor): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Intel Core i9-14900HX processor with NVIDIA GeForce RTX 5070 graphics P23049-xx1 Intel Core i9-14900HX processor with NVIDIA GeForce RTX 5070 graphics P23066-xx1...
  • Page 67 Disconnect the following cables from the system board: ● Infrared board cable (1) ● Display panel cable (ZIF) (2) ● Left USB board cable (ZIF) (3) ● Left speaker cable (4) ● Audio board cable (5) ● Touchpad cable (ZIF) (6) ●...
  • Page 68 Remove the power connector bracket (2) from the system board. Remove the fourteen Phillips M2.0 × 5.0 screws (1) that secure the system board to the computer. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 69: Infrared Board

    Tilt the system board up at the front (1) and then remove the system board (2) from the computer. To install the system board, reverse this procedure. Infrared board To remove the infrared board, use this procedure and illustration. NOTE: The infrared board spare part kit includes the infrared board cable.

  • Page 70: Display Assembly

    Remove the infrared board (2). To install the infrared board, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the subcomponent level.
  • Page 71 You can remove the display panel with the display assembly connected to the computer. To remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel. To remove the panel, use tweezers to grasp the ends of the tape (1).
  • Page 72 The remaining display components require that you remove the display assembly from the computer. To remove the display assembly: Remove the heat sink (see Heat sink on page 52). Remove the fans (see Fans on page 53). Remove the WLAN module (see WLAN module on page 54).
  • Page 73 Remove the top cover (4). Remove the hinge caps. Rotate the hinges (1) to the closed position. Remove the hinge caps (2). Hinge caps are available as a set as spare part numbers P23120-001 (ceramic white) and P23121-001 (shadow black). Remove the hinges and WLAN antennas from the display assembly.
  • Page 74 Remove the hinge subassembly (3) from the display assembly. Hinges are available as a set as spare part number P23119-001. To remove the camera module: Using a pry tool, carefully release the display assembly top bracket from the retention clips. IMPORTANT: The top bracket is thin and may bend if not removed with care.
  • Page 75 Remove the camera module (3) from the display assembly. The camera module is available as spare part number P23117-001. To remove the display/camera cable, peel the cable off the inside of the display back cover, remove the cable from the clips at the bottom of the display back cover, and then remove the cable. Display panel and camera module cables are available as spare part number P23118-001.

  • Page 76: Keyboard With Top Cover

    To reassemble and replace the display assembly, reverse this procedure. Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part numbers for the top cover with keyboards. The second table provides the country codes.
  • Page 77 Table 6-12 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number France -051 Northern Africa -FP1 Turkey -141 Germany -041...

  • Page 78: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs . Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 79: Preparing For A Bios Update

    AC adapter provided with the computer (select products only), a replacement AC adapter provided by HP, or an AC adapter with the power rating specified on the product label. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
  • Page 80 Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder that contains the update. filename .exe).

  • Page 81: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 82: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 83: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 84: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 85: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 86: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 87: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 88: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 89: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 90: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 91: Display Specifications

    Display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 40.6 cm 16 in Resolution 2560 × 1600 (UHD) 1920 × 1200 (FHD) Surface treatment Antiglare (FHD, UHD panels) Brightview (OLED panel) Brightness 500 nits 400 nits...
  • Page 92 Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Total logical sectors 468,883,296 1,000,215,216 1,500,336,388 Operating temperature 0°C to 70°C (32°F to 0°C to 70°C (32°F to 0°C to 70°C (32°F to 158°F) 158°F) 158°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly.

  • Page 93: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 94 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden...
  • Page 95 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 96: Swelling Or Deformation Of Notebook Battery

    HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.

  • Page 97: Hp Adaptive Battery Optimizer (Consumer Notebooks)

    HP Adaptive Battery Optimizer (consumer notebooks) HP Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell. It is available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers. HP Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select consumer notebooks since 2020.

  • Page 98: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 13 Recycling...

  • Page 99: Index

    23 cables illustrated 23 spare part number 23 spare part numbers 25 product description 1 HP OMEN Gaming Hub, using 16 calculator key, identifying 16 spare part number 23 HP PC Hardware Diagnostics UEFI camera downloading 79 identifying 11...
  • Page 100 HP Hotkey Support USB 7-9 software 79 USB Type-C power connector labels starting 78, 79 and port with HP Sleep and Bluetooth 18 using 78 Charge and DisplayPort regulatory 18 HP PC Hardware Diagnostics output 8 serial number 18 Windows...
  • Page 101 25 spare part country codes 68 USB port, identifying 7-9 speaker USB Type-C power connector and illustrated 22 port with HP Sleep and Charge removal 48 and DisplayPort output, spare part number 22, 48 identifying 8 speakers 18...

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