HP OmniBook 5 16-ag1 Series Maintenance And Service Manual
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HP OmniBook 5 16-ag1 Series Maintenance And Service Manual

HP OmniBook 5 16-ag1 Series Maintenance And Service Manual

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Maintenance and Service Guide
HP OmniBook 5 16 inch Laptop Next Gen
AI PC
16-ag1xxx, 16-bc1xxx
HP Pavilion 16 inch Laptop PC
16z-ag000, 16-ag0xxx
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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  • Page 1 Maintenance and Service Guide HP OmniBook 5 16 inch Laptop Next Gen AI PC 16-ag1xxx, 16-bc1xxx HP Pavilion 16 inch Laptop PC 16z-ag000, 16-ag0xxx SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of...

  • Page 2: Legal Information

    HP End Not all features are available in all used by HP Inc. under license. Chrome is User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.

  • Page 4: Table Of Contents

    Table of contents 1 Product description............................................. 1 2 Components................................................7 Locating hardware ............................................7 Locating software............................................7 Right side ................................................7 Left side................................................8 360 modes................................................. 9 Display ................................................10 Low blue light mode (select products only)..............................10 Wake-on-voice (select products only)................................10 Keyboard area............................................... 12 Touchpad settings and components ................................12 Touchpad settings .......................................
  • Page 5 Grounding the work area......................................30 Recommended materials and equipment..............................31 Cleaning your computer........................................32 Enabling HP Easy Clean (select products only) ............................32 Removing dirt and debris from your computer............................32 Cleaning your computer with a disinfectant............................... 33 Caring for wood veneer (select products only) ............................34 Packaging and transporting guidelines..................................
  • Page 6 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......78 Restoring and recovering your system..................................79 Creating a system restore ...................................... 79 Restoring and recovery methods ..................................79 Recovering using HP Recovery media................................79 Changing the computer boot order ..................................80 Using HP Sure Recover (select products only)............................80...

  • Page 7: Product Description

    Product components and their descriptions Category Description Product Name HP OmniBook 5 16 inch Laptop Next Gen AI PC 16-ag1xxx, 16-bc1xxx Processors AMD® Processors AMD Ryzen™ AI 7 350 (5.0 GHz max frequency, 16 MB L3 cache, 8 cores, 54 W) AMD Ryzen AI 7 H 350 (5.0 GHz max frequency, 16 MB L3 cache, 8 cores, 54 W)
  • Page 8 HP Audio Boost ● XiaoWei Support for HP True Vision full high-definition (FHD) Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, wide dynamic range (WDR)/temporal noise reduction (TNR), 80° narrow field-of-view (NFOV), 1080p by 30 frames per second (FPS) Support for HP True Vision full high-definition (FHD) Camera - indicator LED, infrared LED, USB2.0, HD BSI...
  • Page 9 Display Port 2. 1 out up to 4K (60 Hz) out through dongle for KRK – HDMI 2.1 out up to 4K (60 Hz) with HDCP 2.2 through dongle – HP Sleep and Charge Keyboard/pointing Keyboard: Island-style notebook PC keyboard with touchpad in the following configurations (includes devices keyboard cable): ●...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Pro Entry China Windows 11 Home 64 Desktop AIO Chinese Market CPPP Windows 11 Home in S Mode for Developed Markets (ML) Windows 11 Home in S Mode Advanced ML Windows 11 Home in S Mode Plus ML Windows 11 Home in S Mode ML Windows 11 Home in S Mode Value ML...
  • Page 11 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home for Developed Market (ML) Windows 11 Home Advanced ML Windows 11 Home Plus ML Windows 11 Home ML Windows 11 Home for Developed Market (ML) Windows 11 Home Advanced ML Windows 11 Home Plus ML Windows 11 Home ML Windows 11 Home for Emerging Market (EM/SL)
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home SL Africa PPP Windows 11 Home Value SL Africa PPP Windows 11 Home Entry SL Africa PPP Windows 11 Pro Entry China Serviceability End-user replaceable parts AC adapter Power cord Bottom cover Battery...

  • Page 13: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer: To find out what hardware is installed on your computer, select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app.

  • Page 14: Left Side

    Description USB Type-C power connectors and 10 Gbps Connect an AC adapter that has a USB Type-C connector, ports with HP Sleep and Charge and supplying power to the computer and, if needed, charging the DisplayPort output (2) computer battery.

  • Page 15: 360 Modes

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Display

    The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Wake-on-voice (select products only) Use the wake-on-voice feature to bring the computer out of the Sleep state quickly.
  • Page 17 For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Wake-on-voice (select products only)

  • Page 18: Keyboard Area

    Keyboard area Keyboards can vary by language. NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode. Touchpad settings and components Learn the touchpad settings and components.

  • Page 19: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 20: Special Keys

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Microphone mute light ●...
  • Page 21 Table 2-6 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 22: Bottom

    Table 2-6 Special keys and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 23: Labels

    Table 2-7 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 24 Table 2-8 Service label components Component Serial number Product ID HP product name and model number Table 2-9 Service label components Component HP product name Model number Product ID Serial number Warranty period Table 2-10 Service label components Component HP product name...
  • Page 25 Table 2-10 Service label components (continued) Component Model number Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 26: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display spare parts are available only as subcomponents. For spare part information, Display assembly subcomponents on page Top cover and keyboard Darker sky blue opaque finish with darker meteor silver opaque keys (includes backlight cable P34237-xxx and keyboard cable) Glacier silver finish with soft gray keys (includes keyboard cable)
  • Page 28 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (3a) Touchpad NOTE: The touchpad spare part kit does not include the touchpad bracket or the touchpad cable. The touchpad bracket is not available as a spare part. The touchpad cable is available using spare part number N94794-001.

  • Page 29: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an AMD Ryzen R5 8540U processor, 8 GB of system memory, and the P33585-601 Windows 11 operating system for use only in the People's Republic of China Heat sink (includes captive screws and replacement thermal material) P33595-001 Fans (includes cable)
  • Page 30 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel (includes display hinge cap) Glacier silver finish for use on computer models equipped with an infrared webcam P33598-001 Glacier silver finish for use on computer models not equipped with an infrared webcam P33624-001 Sky blue finish for use on computer models equipped with an infrared webcam N94784-001...

  • Page 31: Miscellaneous Parts

    65 W AC adapter (nPFC, USB Type-C, 1.8 m [6.6 ft], HF) N90678-001 65 W AC adapter (nPFC, USB Type-C, 1.8 m [6.6 ft]) L67440-001 HP USB External DVD+-RW Drive 747080-001 Miscellaneous Kit (includes connector board connector plate, SSD thermal pad, and WLAN P33599-001...
  • Page 32 Spare part number Mouse HP 240 Bluetooth black mouse M61216-001 HP Z3700 dual silver wireless mouse N33387-001 Power cord (C5, 1.0 m [3.3 ft], conventional with sticker) + AC adapter bundle for use in Thailand M85418-001 Power cord (C5, 1.0 m [3.3 ft], conventional with sticker, halogen free [HF]) M79264-001 Power cord (C5, 1.0 m [3.3 ft], conventional with sticker, HF)

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Magnetic Phillips P1 screwdriver ● Nonconductive, nonmarking pry tool ●...

  • Page 34: Service Considerations

    Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly and all accompanying screws away from the work area to prevent damage. Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts.

  • Page 35: Electrostatic Discharge Information

    Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 36: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components: ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 37: Recommended Materials And Equipment

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 38: Cleaning Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 39: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 40: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4 Removal and replacement procedures preliminary requirements...
  • Page 41 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 42 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 43: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair program can void your warranty. Check your warranty to determine whether Customer Self-Repair is supported in your location. NOTE: HP Support YouTube Channel (in English) has videos that provide step-by-step removal and replacement instructions for many common parts and models.

  • Page 44: Component Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 45 Remove the two Phillips M2.0 × 4.9 screws (1) and two Phillips M2.0 × 8.4 screws (2) that secure the bottom cover to the computer. Attach a suction cup (1) to the bottom cover in the location shown in the following illustration. Use the suction cup to separate the front edge of the bottom cover (2) from the computer, and then swing the rear edge of the bottom cover (3) up and forward and remove the bottom cover.
  • Page 46 ● In HP System Information by pressing fn + esc when you turn on the computer. NOTE: Bottom cover appearance might vary. Hand write the product information onto the label of the new bottom cover. Use a ballpoint pen or marker to avoid smudging.

  • Page 47: Battery

    For additional battery information, see the Regulatory, Safety, and Environmental Notices . To access this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Before removing the battery, follow these steps:...
  • Page 48 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 49: Installing A New Battery

    Remove the battery (3) from the computer. To reinstall the battery, reverse the removal procedures. NOTE: When reinstalling the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Installing a new battery To install a battery, use these procedures and illustrations.
  • Page 50 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 51 Open the empty battery containment tray. Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery. Press down on the indentations on the tray (3) to adhere it to the battery. Installing a new battery...
  • Page 52 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Open the containment tray that includes the new battery.
  • Page 53 Turn the tray (1) over so the battery is facing downward, and then insert the battery (2) into the computer. Adhesive secures the battery to the tray. Rotate to lock the latches (1) to secure the battery. Number of latches and latch locations might vary.
  • Page 54 Connect the battery cable to the system board. The connector location might vary. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 55: Removal And Replacement Procedures For Authorized Service Provider Parts

    Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. NOTE: HP Support YouTube Channel (in English) has videos that provide step-by-step removal and replacement instructions for many common parts and models.

  • Page 56: Component Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 57: Solid-State Drive

    To replace the speakers, reverse the removal procedures. Solid-state drive To remove the SSD, use this procedure and illustration. Table 6-2 SSD descriptions and part numbers Description Spare part number 1 TB, M.2 2280, PCIe-4×4, NVMe, value SSD for use in all countries and regions except the People's N45474-005 Republic of China 512 GB, M.2 2280, PCIe-4×4, NVMe, SSD for use in all countries and regions except the People's...

  • Page 58: Wlan Module

    Remove the SSD (4) by pulling the drive away from the slot at an angle. Thoroughly clean the thermal material from the surfaces of the SSD (1) and the SSD shield (2) each time you remove the SSD and shield. Replacement SSD thermal material is available in the Miscellaneous Kit, spare part number N94803-001.
  • Page 59 Table 6-3 WLAN module descriptions and part numbers Description Spare part number Realtek 8852BE M.2 2230 Wi-Fi 6 + Bluetooth 5.3 worldwide WLAN module M91238-005 Realtek 8852BE-VT M.2 2230 Wi-Fi 6 11ax +Bluetooth 5.4 WW WLAN P06350-005 Mediatek RZ616 M.2 2230 Wi-Fi 6E + Bluetooth 5.3 AIM-T 160 MHz PCI-e + USB WLAN module N22541-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless...

  • Page 60: Connector Board Cable

    Remove the WLAN module (4) by pulling the module away from the slot at an angle. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To replace the WLAN module, reverse the removal procedures.

  • Page 61: Connector Board

    Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38). Disconnect the battery cable from the computer (see Battery on page 41). Remove the connector board cable: Release the zero insertion force (ZIF) connector (1) the connector board cable is connected to, and then disconnect the connector board cable from the system board.

  • Page 62: Fan

    Remove the connector board cable (see Connector board cable on page 54). Remove the connector board: Remove the two Phillips M2.0 × 2.9 screws (1) that secure the connector board to the computer. Remove the connector board (2) from the computer. To replace the connector board, reverse the removal procedures.

  • Page 63: Display Assembly

    Remove the fan (4) from the computer. To replace the fan, reverse the removal procedures. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. The display assembly is available only at the the subcomponent level. Subcomponent level spare part information is available in the subcomponent level disassembly subsection.
  • Page 64 Release the display panel cable from the retention clips (1) that are built into the left fan. Release the display panel cable (2) from the computer. The display panel cable is attached to the computer with double-sided adhesive. Disconnect the display panel cable (3) from the system board. Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 65 Remove the six Phillips M2.5 × 5.6 screws that secure the display assembly to the computer. Swing the top edge of the display assembly (1) down and away from the top cover and keyboard until it rests at a 90-degree angle. Release the display hinges from the top cover by sliding the display assembly (2) straight back.
  • Page 66 In the following sequence, release the top (2), left (3) and right, and bottom (4) edges of the display bezel from the display assembly. Remove the display bezel (5). The display bezel is available using the following spare part numbers and includes the display hinge cover (6): ●...
  • Page 67 Carefully pull the tape up (3) as far as it will stretch. When replacing the display panel assembly retention tape (1), align the holes (2) in the tape with the alignment holes (3) on the display back cover. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display back cover.
  • Page 68 Release the retention bar (3) that secures the display panel cable to the display panel. Disconnect the display panel cable (4) from the display panel. Remove the display panel. The display panel is available using the following spare part numbers: ●...
  • Page 69 To remove the display panel cable, webcam/microphone module, and webcam/microphone module cable: Remove the display bezel. Remove the display panel. Release the display panel cable from the retention clips (1) and routing channels that are built into the bottom edge of the display back cover. Detach the webcam/microphone module cable (2) from the display back cover.
  • Page 70 computer models not equipped with a touchscreen display panel). The display panel cable spare part kit includes the webcam/microphone module cable. The webcam/microphone module is available using spare part numbers N94789-001 (for use on computer models equipped with an infrared webcam) and N94788-001 (for use on computer models not equipped with an infrared webcam).

  • Page 71: Touchpad Cable

    To reassemble and replace the display assembly, reverse the removal procedures. Touchpad cable To remove the touchpad cable, use this procedure and illustration. Table 6-7 Touchpad description and part number Description Spare part number Touchpad cable (includes double-sided adhesive) N94794-001 Before removing the touchpad cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 72: Touchpad

    Touchpad To remove the touchpad, use this procedure and illustration. Table 6-8 Touchpad descriptions and part numbers Description Spare part number Darker sky blue finish N94793-001 Glacier silver finish P33602-001 NOTE: The touchpad spare part kit does not include the touchpad bracket or the touchpad cable. The touchpad bracket is not available as a spare part.

  • Page 73: System Board

    Remove the touchpad (4) from the computer. To replace the touchpad and bracket, reverse the removal procedures. System board To remove the system board, use these procedures and illustrations. Table 6-9 System board descriptions and part numbers Description Spare part number All system board spare part kits include an integrated processor, a UMA graphics subsystem memory, and replacement thermal material.
  • Page 74 Table 6-9 System board descriptions and part numbers (continued) Description Spare part number Equipped with an AMD Ryzen AI 5 340 processor, 16 GB of system memory, and the Windows 11 P33588-601 operating system for use only in the People's Republic of China Equipped with an AMD Ryzen R7 8840U processor, 16 GB of system memory, and the Windows 11 P33582-601 operating system for use in all countries and regions except the People's Republic of China...
  • Page 75 Release the ZIF connector (5) the touchpad cable is connected to, and then disconnect the touchpad cable from the system board. Release the ZIF connector (6) the display panel cable is connected to, and then disconnect the display panel cable from the system board. Release the ZIF connector (7) the keyboard cable is connected to, and then disconnect the keyboard cable from the system board.

  • Page 76: Heat Sink

    When removing the system board, be sure that the I/O bracket (5) is not misplaced. The I/O bracket is is not available as a spare part. To install the system board, reverse the removal procedures. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-10 Heat sink description and part number Description...
  • Page 77 Remove the heat sink (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 78: Top Cover And Keyboard

    Remove the heat sink (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 79 Table 6-11 Top cover with keyboard descriptions and part numbers Description Spare part number Top cover and keyboard in darker sky blue opaque finish with darker meteor silver opaque keys P34237-xxx (includes backlight cable and keyboard cable) Top cover and keyboard in glacier silver finish with soft gray keys (includes backlight cable and P34238-xxx keyboard cable) Table 6-12...

  • Page 80: Using Setup Utility (Bios)

    Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 81: Updating Setup Utility (Bios)

    AC adapter provided with the computer (select products only), a replacement AC adapter provided by HP, or an AC adapter with the power rating specified on the product label. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 82: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 83: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 84: Backing Up Information And Creating Recovery Media

    If computer storage is 32 GB or less, Microsoft System Restore is disabled by default. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ■...

  • Page 85: Restoring And Recovering Your System

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 86: Changing The Computer Boot Order

    Restoring and recovery methods on page 79 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 87: Using Hp Pc Hardware Diagnostics

    Using HP PC Hardware Diagnostics You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature.

  • Page 88: Using Hp Pc Hardware Diagnostics Windows (Select Products Only)

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 89: Downloading Hp Pc Hardware Diagnostics Windows

    To stop a diagnostic test, select Cancel. Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided.

  • Page 90: Installing Hp Pc Hardware Diagnostics Windows

    Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.

  • Page 91: Using Hp Pc Hardware Diagnostics Uefi

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 92: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 93: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.

  • Page 94: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 95 Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 96: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 97: Display Specifications

    Table 10-1 Computer specifications (continued) Metric U.S. Nonoperating –15 m to 12, 1 92 m –50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Display specifications This section provides specifications for your display.
  • Page 98 Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Sequential read up to 2150 MBps up to 2150 MBps up to 2150 MBps Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs Sequential write up to 1550 MBps up to 1550 MBps...

  • Page 99: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 100 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore...
  • Page 101 The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Approval number and logo must be printed on a flag label. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.

  • Page 102: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 12 Recycling...

  • Page 103: Index

    34 audio-out (headphone)/audio-in removal 60 disinfecting 33 (microphone) combo jack, spare part numbers 62 HP Easy Clean 32 identifying 9 Display Panel and Touch Control removing dirt and debris 32 audio, product description 2 Board Adhesive Kit, spare part...
  • Page 104 16 USB 8, 9 guidelines keys USB Type-C power connector packaging 27, 34 action 15 and port with HP Sleep and transporting 27, 34 esc 15 Charge and DisplayPort workstation 27, 28 fn 15 output 8 num lock 16...
  • Page 105 72 speakers 17 USB port, identifying 8, 9 illustrated 23 USB Type-C power connector and removal 50 port with HP Sleep and Charge spare part number 23, 50 and DisplayPort output, special keys identifying 8 identifying 14...

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