HP OmniBook 7 16- ay0 Series Maintenance And Service Manual
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HP OmniBook 7 16- ay0 Series Maintenance And Service Manual

HP OmniBook 7 16- ay0 Series Maintenance And Service Manual

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Maintenance and Service Guide
HP OmniBook 7 16 inch Laptop AI PC: 16-
ay0xxx
HP OmniBook 7 16 inch Laptop Next Gen
AI PC: 16-bh0xxx
HP OmniBook 7 16 inch Laptop PC: Model
numbers: 17-az0xxx
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP OmniBook 7 16- ay0 Series

  • Page 1 Maintenance and Service Guide HP OmniBook 7 16 inch Laptop AI PC: 16- ay0xxx HP OmniBook 7 16 inch Laptop Next Gen AI PC: 16-bh0xxx HP OmniBook 7 16 inch Laptop PC: Model numbers: 17-az0xxx SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of...

  • Page 2: Legal Information

    Intel, Arc, Core, and Thunderbolt to be bound by the terms of the HP End Not all features are available in all editions or are trademarks of Intel Corporation or User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 33 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 47 can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Preventing electrostatic damage to equipment............................26 Personal grounding methods and equipment............................26 Grounding the work area......................................27 Recommended materials and equipment..............................27 Cleaning your computer........................................28 Enabling HP Easy Clean (select products only) ............................28 Removing dirt and debris from your computer............................28...
  • Page 6 7 Backing up, restoring, and recovering....................................79 Backing up information and creating recovery media........................... 79 Using Windows tools for backing up................................. 79 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only)................................................79 Restoring and recovering your system..................................79 Creating a system restore ......................................80...
  • Page 7 Accessing HP PC Hardware Diagnostics Windows..........................85 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........85 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)....86 Downloading HP PC Hardware Diagnostics Windows........................86 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........86 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........86...

  • Page 8: Product Description

    CTO model number: 16t-ay000 HP OmniBook 7 16 inch Laptop PC Model numbers: 16-az0xxx CTO model number: 16t-az000 HP OmniBook 7 16 inch Laptop Next Gen AI PC Model numbers: 16-bh0xxx CTO model number: 16t-bh000 Processors Intel® Core™ Ultra 7 255H...
  • Page 9 Table 1-1 Product components and their descriptions (continued) Category Description 2.5 K (2560 × 1600), low blue light, sRGB 100%, antiglare, UWVA, eDP 1.4, 500 nits, 240 Hz (VRR) WUXGA (1920 × 1200), LED, antiglare, sRGB 62.5%, eDP 1.2 without PSR, 300 nits, 60 Hz 16:10 aspect ratio ●...
  • Page 10 HP Audio Boost 2.0 DTS:X Ultra Video HP 5 MP Camera: USB2, indicator LED, 1 × infrared (IR) LED, f2.0, 5 MP BSI sensor, WDR/TNR/HDR, 88° wide field-of-view (WFOV) Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise...
  • Page 11 USB Type-C Thunderbolt™ Gen 4 (right side): ● Data transfer ● Power delivery ● HP Sleep & Charge ● DisplayPort 2. 1 out up to 8K @ 60 Hz ● DisplayPort 1.4 out up to 4K @ 60 Hz ●...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home 64 NextGen Standard Chinese Market CPPP Windows 11 Home 64 NextGen Premium Single Language India Market PPP Windows 11 Home 64 NextGen Standard Single Language India Market PPP Windows 11 Home 64 NextGen Premium Single Language Indonesia Market PPP Windows 11 Home 64 NextGen Standard Single Language Indonesia Market PPP Serviceability...

  • Page 13: Getting To Know Your Computer

    Component Description USB Type-C® power connector and Connects an AC adapter that has a USB Type-C connector, Thunderbolt™ port with HP Sleep and Charge supplying power to the computer and, if needed, charging the and DisplayPort output computer battery. – and –...

  • Page 14: Left Side

    Component Description USB Type-C power connector and 10 Gbps Connects an AC adapter that has a USB Type-C connector, port with HP Sleep and Charge and supplying power to the computer and, if needed, charging the DisplayPort output computer battery.

  • Page 15: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 16 For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Wake-on-voice (select products only)

  • Page 17: Keyboard Area

    Keyboard area Keyboards can vary by language. NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode. Touchpad settings and components Learn the touchpad settings and components.

  • Page 18: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 19: Special Keys

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Microphone mute light ●...
  • Page 20 Table 2-6 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 21: Bottom

    Table 2-6 Special keys and their descriptions (continued) Component Description Power key ● When the computer is off, press the key briefly to turn on the computer. ● When the computer is on, press the key briefly to initiate Sleep. ●...

  • Page 22: Labels

    Table 2-8 Service label components Component Serial number Product ID HP product name and model number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Chapter 3 Illustrated parts catalog...
  • Page 24 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display assemblies are offered as spare parts only at a subcomponent level. Top cover with keyboard NOTE: For a detailed list of country codes, see Top cover with keyboard on page Glacier silver models with an Intel Core Ultra processor...

  • Page 25: Display Assembly Subcomponents, Touch Models

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Meteor silver P36128-001 (10) I/O board (includes cable) P36137-001 (11) Solid-state drive (PCIe) 2 TB P07215-005 1 TB N77394-005 512 GB N77392-005 Heat sink (12) Heat sink (models with discrete graphics) P36134-001 (13)
  • Page 26 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel (includes cable and panel stretchable tape) Glacier silver P36155-001 Meteor silver P36156-001 Camera module (includes cable, rubber piece, and panel stretchable tape) P36144-001 Hinges (left and right, includes panel stretchable tape) P36136-001 Display panel cable (includes panel stretchable tape) P36132-001...

  • Page 27: Display Assembly Subcomponents, Nontouch Models

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Camera cable (included in the Cable Kit; includes panel stretchable tape) P36131-001 Wireless antenna kit (included in the Cable Kit) P36131-001 Display back cover (includes wireless antennas and panel stretchable tape) Glacier silver, OLED P36121-001 Glacier silver, 2.5 K...
  • Page 28 Table 3-3 Display component descriptions and part numbers Item Component Spare part number Display bezel Glacier silver P36129-001 Meteor silver P36130-001 Camera module (includes cable, rubber piece, and panel stretchable tape) P36145-001 Display panel (includes cable and panel stretchable tape) WUXGA, 60 Hz P36157-001 2.5 K, 240 Hz...

  • Page 29: Miscellaneous Parts

    Table 3-3 Display component descriptions and part numbers (continued) Item Component Spare part number Display panel cable (includes panel stretchable tape) P36132-001 Camera cable (included in the Cable Kit; includes panel stretchable tape) P36131-001 Wireless antenna kit (included in the Cable Kit) P36131-001 Display back cover (includes wireless antennas and panel stretchable tape) Glacier silver, OLED...
  • Page 30 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number United Kingdom L22320-001 Miscellaneous parts...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P2 screwdriver ●...

  • Page 32: Electrostatic Discharge Information

    ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation or Sleep mode, turn the computer on, and then shut it down through the operating system. ●...

  • Page 33: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 34: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 35: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 36: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 37: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4 Removal and replacement procedures preliminary requirements...
  • Page 38 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 39 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 40: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 41 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 33). Remove the bottom cover: Position the computer upside down. Loosen the captive Torx T5 or Phillips screw (1) on the bottom cover. Remove the Torx T5 or Phillips M2.0 × 4.5 screw (2) from the bottom cover. Remove the two Torx T5 or Phillips M2.0 ×...
  • Page 42 You can locate product labels: ● Laser etched on the old bottom cover. ● In HP System Information by pressing fn + esc when you turn on the computer. NOTE: Bottom cover appearance might vary.

  • Page 43: Battery

    Hand write the product information onto the label of the new bottom cover. Use a ballpoint pen or marker to avoid smudging. Example of label information New bottom cover label location Battery The battery removal procedure differs depending on whether you are removing and replacing the existing battery or installing a new battery.
  • Page 44 Regulatory, Safety, and Environmental Notices . To access For additional battery information, see the this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Before removing the battery, follow these steps:...

  • Page 45: Installing A New Battery

    Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 46 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 47 Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery. Press down on the indentations on the tray (3) to adhere it to the battery. Remove the Phillips screws (1) that secure the battery to the computer.
  • Page 48 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Open the containment tray that includes the new battery.
  • Page 49 Turn the tray (1) over so the battery is facing downward, and then insert the battery (2) into the computer. Adhesive secures the battery to the tray. Install the Phillips screws (1) to secure the battery. Number of screws and screw locations might vary.

  • Page 50: Solid-State Drive, Secondary (Select Products Only)

    Connect the battery cable to the system board. The connector location might vary. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Solid-state drive, secondary (select products only) To remove the secondary solid-state drive (SSD), use this procedure and illustration.
  • Page 51 Remove Phillips M2.0 × 3.0 screw (1) that secures the SSD cover. Pull the cover with SSD (2) out of the socket. To install a secondary SSD: Peel the film off the top of the SSD cover. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 52 Peel the film off the bottom of the SSD cover. Insert the module (1) into the socket. Place the cover (2) onto the module. Install the Phillips screw (3). Solid-state drive, secondary (select products only)
  • Page 53 NOTE: SSDs are designed with a notch to prevent incorrect insertion. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 54: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 55 Locate the primary SSD (2). Remove Phillips M2.0 × 3.0 screw (1) that secures the SSD cover. Pull the cover with SSD (2) out of the socket. To install an SSD, reverse the removal procedures. When installing an SSD, be sure a thermal pad is installed on the bottom of the SSD cover. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 56: Memory Modules (Select Products Only)

    NOTE: SSDs are designed with a notch to prevent incorrect insertion. Memory modules (select products only) To remove the memory modules, use this procedure and illustration. Table 6-2 Memory module descriptions and part numbers Description Spare part number 16 GB N77399-005 12 GB P33447-005...
  • Page 57 Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.

  • Page 58: Wlan Module

    Press down on the module until the side retention clips snap into place (3). Replace the memory cover. WLAN module To remove the WLAN module, use this procedure and illustration. Table 6-3 WLAN module descriptions and part numbers Description Spare part number Intel AX211 Wi-Fi 6E Bluetooth 5.3 M53366-005 Intel BE201 Wi-Fi 7 Bluetooth 5.4...

  • Page 59: Touchpad

    Remove the antenna protector (1) from the module. Disconnect the antenna cables (2) from the module terminals. Remove the Phillips M2.0 × 3.0 screw (3) that secures from the WLAN module. Remove the module (4) by pulling it away from the slot at an angle. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration.
  • Page 60 Table 6-4 Touchpad descriptions and part numbers Description Spare part number Glacier silver P36142-001 Meteor silver P36143-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 33). Remove the bottom cover (see Bottom cover on page 33).

  • Page 61: Speakers

    Remove the touchpad (5) with the three screws from the computer. To install the touchpad, reverse the removal procedures. Speakers To remove the speakers, use this procedure and illustration. Table 6-5 Speaker description and part number Description Spare part number Speakers (left and right) P36141-001 Before removing the speakers, follow these steps:...

  • Page 62: Fans

    Remove the speakers (4) from the computer. To install the speakers, reverse this procedure. Fans To remove the fans, use this procedure and illustration. Table 6-6 Fans description and part number Description Spare part number Fans P36133-001 Before removing the fans, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 33).

  • Page 63: I/O Board

    Lift the fans (4) out of the computer. To install the fans, reverse this procedure. I/O board To remove the I/O board, use this procedure and illustration. Table 6-7 I/O board description and part number Description Spare part number I/O board (includes cable) P36137-001 Before removing the I/O board, follow these steps: Prepare the computer for disassembly (see...
  • Page 64 Remove the four Phillips 2.5 × 5.0 screws (1) from the right hinge, and then lift the hinge (2) off the board. Lift the tape (1) off the connector on the I/O board. Disconnect the cable from the ZIF connector (2) on the board. Remove the three Phillips M2.0 ×...

  • Page 65: Heat Sink

    Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-8 Heat sink descriptions and part numbers Description Spare part number Models with discrete graphics P36134-001 Models with integrated UMA graphics P36135-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 33).
  • Page 66 Thoroughly clean and replace the gray thermal paste (1) and confirm installation of the thermal pads (2) on the heat sink each time the heat sink is removed. Remove the heat sink from models with UMA graphics: In the order shown on the heat sink, loosen the four captive Phillips screws (1) on the heat sink. Heat sink...
  • Page 67 Remove the heat sink (2). Thoroughly clean and replace the gray thermal paste (1) and confirm installation of the thermal pads (2) on the heat sink each time the heat sink is removed. Each time the heat sink is removed, thoroughly clean and replace the gray thermal grease and white thermal grease from the surface of the heat sink and system board.

  • Page 68: System Board

    System board To remove the system board, use these procedures and illustrations. Table 6-9 System board descriptions and part numbers Description Spare part number System board (includes processor) P36163-601 Intel Core 9 270H processor P36149-601 Intel Core 7 240H processor P36151-601 Intel Core 5 220H processor P36150-601...
  • Page 69 Remove the four Phillips 2.5 × 5.0 screws (1) from the left hinge, and then lift the hinge (2) off the board. Disconnect the following cables from the system board: NOTE: Some connectors are covered by transparent tape. ● Camera cable (1) ●...
  • Page 70 Remove the eight Phillips M2.0 × 3.0 screws from the system board. Lift the inside of the system board (1) up at an angle. System board...
  • Page 71 Pull the system board (2) up and into the computer to remove it. If you are replacing the system board, remove the USB bracket from the old system board and install it on the new system board. To install a system board, reverse this procedure. When installing a system board, first insert the top left of the board (1) into the computer, and then rotate the board (2) down into place.

  • Page 72: Display Assembly

    Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. NOTE: The display assembly is only available as spare parts at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display panel, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 33).
  • Page 73 Disconnect the camera cable (4) from the system board. Lift the tape (1) off the display connector. Disconnect the display cable (2) from the system board. Remove the display cable from the clips (3) around the fans. Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 74 Remove the eight Phillips M2.5 × 5.0 screws that secure the display assembly to the computer. Open the display (1). Separate the display (2) from the computer. To remove the display bezel from nontouch displays: Remove the bezel from the top, left, and right sides of the display. IMPORTANT: To avoid damage to the panel, do not use a tool on the inside of the bezel.
  • Page 75 Use tweezers to reach under the left bottom of the bezel and pull out the adhesive (1). Pull the adhesive (2) across the length of the bottom of the bezel. Lift the bezel (3) off the display. Display bezels are available as spare part number P36129-001 for glacier silver models and P36130-001 for meteor silver models.
  • Page 76 Use a tool (3) to separate the edges of the cover from the panel. Place suction cups (1) on the top left side of display panel and rear cover. Pull the suction cups (2) away from each other to flex the panel away from the cover. Use a tool (3) to separate the edges of the cover from the panel.
  • Page 77 Use tweezers (4) to grasp the hole in the tape, and then pull the tape (5) out from behind the panel. Use a tool (1) to release both hinge covers. Insert a tool (2) into the seam at the bottom of the panel, and then pull the tool (3) across the bottom of the panel to release the panel.
  • Page 78 When installing a display panel, use the following illustration to determine tape installation locations on the inside of the display rear cover. To remove the display cable from nontouch displays: Peel the conductive tape (1) off the connector on the bottom of the panel. Display assembly...
  • Page 79 Camera data rewrite process To protect sensitive data, Microsoft requires implementation of Enhanced Sign-in Security (ESS) in camera modules in HP Next Gen AI PCs. After replacing the camera module, be sure Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 80 Manufacturer Programming Mode (MPM). For more information, go to hp.com/support and search for the following term: Camera with Enhanced Sign-in Security feature. To remove the hinges from the display rear cover: Remove the three Phillips M2.5 ×...
  • Page 81 Note the alignment marks when installing a camera cable. To remove the wireless antennas and cables: Remove the antenna cables (1) from the sides of the display rear cover. Peel the antennas (2) off the display rear cover. The wireless cables and antennas are available in the Cable Kit as spare part number P36131-001.
  • Page 82 To remove the display cable from touch screen displays: Peel the conductive tape (1) and clear tape (2) off the connector on the bottom of the panel. Open the locking bar (3), and then disconnect the cable (4) from the panel. The display cable is available as spare part number P36132-001.
  • Page 83 When installing and connecting the display cable for touch screen models, use the following illustration to identify display cable connectors (1): System board (2): Power board (3): Display panel (4): Touch control board To remove the OLED power board from touch screen models: Lift the power board (1) up enough to access connector underneath.
  • Page 84 Disconnect the cables (3) from the power board. The OLED power board is available as spare part number P36138-001. To remove the touch control board from touch screen models: Remove the protective tape (1) from the board. Disconnect the cable from the small ZIF connector (2) on the touch board. Disconnect the cable from the two wide ZIF connectors (3) on the touch board.

  • Page 85: Top Cover With Keyboard

    Top cover with keyboard The top cover remains after removing all other spare parts from the computer. The first table includes the top cover spare part numbers. The second table includes keyboard country codes. Table 6-10 Top cover with keyboard descriptions and part numbers Description Spare part number Glacier silver models with an Intel Core Ultra processor...

  • Page 86: Backing Up, Restoring, And Recovering

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 87: Creating A System Restore

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 88: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 89: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs . Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 90: Preparing For A Bios Update

    AC adapter provided with the computer (select products only), a replacement AC adapter provided by HP, or an AC adapter with the power rating specified on the product label. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 91: Installing A Bios Update

    Installing a BIOS update BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. Select your hard drive designation.

  • Page 92: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 93: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 94: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 95: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 96: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 97: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 98: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 99: Display Specifications

    Display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 40.6 cm 16.0 in Resolution 2048 × 1280 (2 K) 2560 × 1600 (2.5 K) 1920 × 1200 (WUXGA) Surface treatment BrightView (2 K) Antiglare (2.5 K, WUXGA) Brightness 300 nits (WUXGA)
  • Page 100 Table 10-3 Solid-state drive specifications (continued) 1 TB* 2 TB* Random write Up to 100,000 IOPs Up to 125,000 IOPs Total logical sectors 1,500,336,388 2,985,523, 1 21 Operating temperature 0°C to 70°C (32°F to 158°F) 0°C to 70°C (32°F to 158°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity.

  • Page 101: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 102 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI...
  • Page 103 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 104: Swelling Or Deformation Of Notebook Battery

    HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.

  • Page 105: Hp Adaptive Battery Optimizer (Consumer Notebooks)

    HP Adaptive Battery Optimizer (consumer notebooks) HP Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell. It is available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers. HP Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select consumer notebooks since 2020.

  • Page 106: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...

  • Page 107: Index

    19, 21 Bluetooth label 15 display back cover spare part number 19, 21 boot order, changing 81 illustrated 20, 22 HP PC Hardware Diagnostics UEFI bottom components 14 spare part number 20, 22 downloading 88 bottom cover display cable...
  • Page 108 3 media 80 USB 7 USB flash drive 80 USB Type-C power connector recovery media 79 labels and port with HP Sleep and creating using HP Cloud Bluetooth 15 Charge and DisplayPort Recovery Download regulatory 15 output 7...
  • Page 109 18 product description 2 removal and replacement 43, USB port, identifying 7 USB Type-C power connector and spare part number 18 port with HP Sleep and Charge specifications 92 and DisplayPort output, speaker identifying 7 illustrated 17 USB Type-C power connector and...

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