BEFORE REQUESTING SERVICE
If you experience any difficulties with your vacuum cleaner, use this Troubleshooting Chart
first before requesting service.
Always remember to have the vacuum cleaner turned OFF and disconnect the plug from the
power outlet before working on the vacuum cleaner.
Motor does not start when
the power switch is in the
The agitator does not rotate
when the power switch is in
the ON position.
Suction is weak or de-
Please request service if the problem still persists or if the problem is not defined in the
To aid in reporting this vacuum cleaner in case of loss or theft, please record below
the model number and serial number located on this unit. We also suggest you record
all the information listed and retain for future reference.
DATE OF PURCHASE
CUSTOMER SERVICE : 877-276-8437
NEAREST SERVICE CENTER : 800-284-HELP
For service problems, warranty information, missing items and other assist-
Brother International Corporation
Bartlett TN 38133
Please provide the following information when you write or call: model number, serial
number, date of purchase, your complete mailing adress (including zip code), your daytime
telephone number (including area code) and description of the problem.
Check if the power cord plug is
completely inserted into the
Be sure the flat belt is not sev-
ered or installed incorrectly.
Check if the nozzle head, suc-
tion hose, etc. is clogged.
FOR CUSTOMER ASSISTANCE
Insert the plug properly into
Replace the flat belt or install it
Remove any foreign objects
that may have become
jammed in the nozzle head,
suction hose, etc.