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Tenways AGO Air User Manual

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LET'S STAY IN TOUCH
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  • Page 1 LET'S STAY IN TOUCH Subscribe to the TENWAYS newsletter and receive our latest news, promotions, and handy e-bike tips. Simply scan the QR code here or visit us at www.tenways.com. Newsletter...
  • Page 2 USER MANUAL...
  • Page 3 Spanish are also available inside the TENWAYS App. UNLOCK THE TRUE POTENTIAL OF YOUR E-BIKE WITH THE TENWAYS APP Download the TENWAYS app and get the most out of your TENWAYS e-bike. You will also be rewarded with 500 Download the Rider Points.

  • Page 4: Table Of Contents

    Bicycle structure and components Assemble your TENWAYS e-bike PANEL OPERATIONS Function Introduction Operation Methods User Menu Navigation Mapping OTA Upgrade Error Code Display BIKE USAGE Connect to the TENWAYS app Before your first ride Routine maintenance Frame code IMPORTANT REMINDERS Warranty Warnings...

  • Page 5: Toolbox Checklist

    TOOLBOX CHECKLIST Unpack the e-bike. Take your bike, toolbox, and battery pack Remove and recycle all wrapping materials. out of the box. Note: After dismantling the e-bike, please properly retain the battery pack materials for the convenience of separately transporting the battery later. Toolbox Battery Box Bike Box...
  • Page 6 01 Tools No.15 Wrench No.10 Wrench No.2.5 Hex Key No.3 Hex Key No.4 Hex Key No.5 Hex Key No.6 Hex Key Phillips head screwdriver No.10 Wrench No.15 Wrench 02 Accessories Charger Pedals Front Refl ector Rear Refl ector Portable Air Pump Charger Rear Refl ector Front Refl ector...

  • Page 7: Bicycle Structure And Components

    BICYCLE - STRUCTURE AND COMPONENTS Bicycle structure and components...
  • Page 8 Headlight Grips Integrated Stem Bell Front Fork Mudguard Discs Crank Pedals Chain Wheel Tires Bicycle structure and components...

  • Page 9: Assemble Your Tenways E-Bike

    ASSEMBLE YOUR TENWAYS E-BIKE INSTALL THE HANDLEBAR INSTALL THE KICKSTAND AND REMOVE THE FRONT WHEEL PRE-INSTALL THE QUICK RELEASE Assemble your TENWAYS e-bike...

  • Page 10: Install The Battery

    INSTALL THE FRONT WHEEL INSTALL THE FRONT MUDGUARD ADJUST THE HEIGHT OF THE SADDLE CUSHION INSTALL THE BATTERY BATTERY CHARGING OPERATIONS INSTALL INSTALL THE THE PEDALS REFLECTORS Assemble your TENWAYS e-bike...
  • Page 11 INSTALL THE HANDLEBAR Tools needed: No.4 and No.5 Hex Keys Turn the stem and front fork to the front and remove the front cover of the stem with the No.4 Hex Key. Place the handlebar into the stem handlebar slot, align its center with the center of the handlebar slot, and then use the No.4 Hex Key to tighten the screws in diagonal order (Torque: 5–6 Nm).
  • Page 12 Adjust the head and use the No.5 Hex Key to tighten the screws at the stem and front fork (Torque: 10 to 12 Nm). Connect the display cables using the color-coded connectors. Install the handlebar...
  • Page 13 INSTALL THE KICKSTAND AND REMOVE THE FRONT WHEEL Tools needed: No.5 Hex Key Install the kickstand onto the Extend the kickstand down to facilitate the corresponding position on the chainstay next installation steps. and tighten the screws (Torque: 8–14 Nm). Install the kickstand and remove the front wheel...
  • Page 14 Remove the front wheel and the protective plastic covers on both sides of the wheel. Note: Remove the front wheel in the direction of the spokes to avoid scratching them. Removable Plastic Covers Install the kickstand and remove the front wheel...
  • Page 15 PRE-INSTALL THE QUICK RELEASE Loosen the nut and remove the quick release lever. Remove all wrapping material from the quick release. Install the quick release on the front wheel in the direction shown in the fi gure, and then tighten the nut. Note: There is no need for you to fully tighten the nut at this time.

  • Page 16: Install The Front Wheel

    INSTALL THE FRONT WHEEL Tools needed: No.5 Hex Key Set the quick release lever to the open position, and remove the protective sheets from the brake clamps. Install the front wheel; make sure that the brake disc is in the middle of the brake clamps. Tighten the quick release nut, and then turn it to the closed position as shown in the figure.
  • Page 17 INSTALL THE FRONT MUDGUARD Tools needed: No.4 Hex Key, No.5 Hex Key, and No.10 Wrench Use the No.4 Hex Key to fi x the mudguard Adjust the distance between the mudguard and the tire, and then use the No.5 Hex Key supports.
  • Page 18 ADJUST THE HEIGHT OF THE SADDLE CUSHION Note: This step is very important. Please Loosen the screws of the saddle post follow the instructions carefully.(Keep clamp, adjust the saddle cushion to a suitable height, and lock the clamp screws the protective sheets of the brakes for with a torque of 6 Nm to 8 Nm.
  • Page 19 INSTALL THE BATTERY Front View Side View You will hear a click when the battery is Tilt and slide the lower end of the battery fi rmly seated. into the battery slot, and then press the upper end upwards by hand. Press the down tube cover latch and install the lower down tube cover in place.

  • Page 20: Battery Charging

    BATTERY CHARGING OPERATIONS You can choose to charge the battery either while it is installed on the bike or after removing it. You may fi nd it more convenient to remove the battery and charge it indoors. After placing the bike in a safe location, you can charge the battery directly through the charging port located on the side of the battery.
  • Page 21 INSTALL THE PEDALS Tools needed: No.15 Wrench Separate the left and right pedals. The right and left pedals are marked by an R and an L respectively. The right pedal is used for the side with the crankset, while the left one is used for the other side.
  • Page 22 INSTALL THE REFLECTORS Tools needed: Phillips head screwdriver Use the Phillips head screwdriver to install Distinguish between the front refl ector (white) and the rear one (red). the rear refl ector to the saddle post and the front one to the handlebar. Front View Front Refl...

  • Page 23: Panel Operations

    PANEL OPERATIONS FUNCTION INTRODUCTION OPERATION METHODS USER NAVIGATION MENU MAPPING ERROR CODE UPGRADE DISPLAY Note: The instrument interface may vary depending on the firmware version. Please refer to the actual display for accurate information. Panel operations...
  • Page 24 FUNCTION INTRODUCTION 1.1 Panel Display Interface The panel shows common riding data and statistical results and provides the following features: • Real-time speed, maximum speed, and average speed • Real-time motor power • Battery power • Assistance mode • ODO and TRIP •...

  • Page 25: Button Instructions

    FUNCTION INTRODUCTION 1.2 Button Instructions Button Name Functions 1. Turn the panel on/off [Power] button 2. Confi rm functions 3. Switch riding interfaces 1. Adjust parameters. [+] button 2. Turn the light on/off . 3. Menu operations 1. Adjust parameters. 2.

  • Page 26: Operation Methods

    METHODS 2.1 Turn the Panel On/Off Press and hold the [Power] button for 2 seconds to enter the TENWAYS interface. Wait for 2 seconds. The password interface will then appear. The default password is 0000. You can enter the riding interface after entering the correct password.
  • Page 27 OPERATION METHODS 2.2 Riding Interface Riding parameters are shown in the following main interface. The table below describes the parameters. Operation Methods...
  • Page 28 Operation Methods...
  • Page 29 OPERATION METHODS 2.3 Shift Assistance Mode Levels Press the [+] or [-] to switch between assistance mode levels. Under gear 0, press and hold the [-] button for 1 second to enter the 6-km/h assistance mode. Release the [-] buttonto exit the mode. Operation Methods...
  • Page 30 2.4 Turn the Lights On/Off Press and hold the [+] button for 1 second to turn the lights on/off . [+] button Operation Methods...
  • Page 31 OPERATION METHODS 2.5 Distance The remaining distance ranges from 0 to 999. Unit: km or mile. If no value is calculated, "--" is displayed. Operation Methods...

  • Page 32: User Menu

    USER MENU Press and hold the [+] and [-] buttons simultaneously for 2 seconds to enter the user menu when the e-bike is stopped and no error occurs. On the user menu, you can view or manage the trip information, unit, backlight brightness, auto power-off time, speed limit, user password, system information, and language.
  • Page 33 USER MENU 3.1 Clear the Trip Mileage After entering the menu preview interface, press the [Power] button to enter this menu, press the [+] or [-] button to select Yes or No (default), and then press the [Power] button to confi rm and save the setting. Wait for 2 seconds or press any button to switch to the previous menu interface.
  • Page 34 3.2 Display Unit Settings After entering the menu preview interface, press the [Power] button to enter this menu item, and then press the [+] or [-] button to switch between km/h and mph. Press the [Power] button to confi rm. Press the [Back] button to return to the previous menu interface.
  • Page 35 USER MENU 3.3 Backlight Brightness Settings After entering the menu preview interface, press the [Power] button to enter this menu item, and then press the [+] or [-] button to set the brightness to AUTO, 1, 2, 3, 4, or 5. AUTO means automatic backlight. Press the [Power] button to confi rm.
  • Page 36 3.4 Set the Auto Power-off Time After entering the menu preview interface, press the [Power] button to enter this menu item, and then press the [+] or [-] button to set the auto power-off time, adjustable to 5/10/15/20/25/30 (unit: minutes). OFF means the auto power-off function is disabled.

  • Page 37: User Password Setting

    USER MENU 3.5 User Password Setting After entering the menu preview interface, press the [Power] button to enter this menu item, press the [+] or [-] button to select the Password option, and press the [Power] button to enter the Password item and select ON or OFF.
  • Page 38 3.6 Battery Press the [Power] button to confi rm and enter this menu item to display battery information. Press the [+] or [-] button to select the information to display. Press the [Back] button to return to the previous menu interface. User Menu...
  • Page 39 USER MENU 3.7 HMI Info Press the [Power] button to confi rm and enter this menu item to display system information. Press the [+] or [-] button to select the information to display. Press the [Back] button to return to the previous menu interface. User Menu...

  • Page 40: Download The App

    3.8 Download the App Entering this menu screen displays a QR code with the download link for the Tenways App. The European or US version link will be displayed based on the system confi guration. Press the [Power] button to exit.
  • Page 41 USER MENU 3.9 Language After entering the language menu option screen, press the [+] or [-] button to switch to the desired language, and then press the [Power] button to confi rm. Press the [Back] button to return to the previous menu interface. User Menu...
  • Page 42 3.10 Exit the Menu Enter the [Exit] menu option and press the [Power] button to exit the menu. User Menu...

  • Page 43: Navigation Mapping

    NAVIGATION MAPPING After connecting to the App, initiating navigation will trigger the display to enter the navigation mapping mode. The display will exit this mode after navigation ends. Navigation Mapping...

  • Page 44: Ota Upgrade

    UPGRADE After connecting to the App, OTA upgrades can be performed through the App. The interfaces for upgrading, successful upgrade, and failed upgrade are as follows: OTA Upgrade...

  • Page 45: Error Code Definitions

    If a failure occurs in the e-bike's electrical control system, the panel will automatically show an error symbol. 3.9 Error Code Definitions Common error codes (The following information is for reference only. For details, contact TENWAYS.) Error Code Description Troubleshooting 1.

  • Page 46: Bike Usage

    BIKE USAGE CONNECT TO THE TENWAYS APP BEFORE YOUR FIRST RIDE ROUTINE MAINTENANCE FRAME CODE Bike usage...
  • Page 47 TENWAYS APP 1. Enable Bluetooth on your phone. 2. Open the TENWAYS app. 3. Tap "Register" and scan the QR code on the e-bike frame. 4. Fill in the color and saddle height of your e-bike, and give your e-bike a name.

  • Page 48: First Ride

    1. Charge the e-bike battery indoors and keep it away from direct sunlight, rain, or snow. 2. Use only the TENWAYS charger to charge the e-bike. 3. Make sure that you charge your e-bike at an appropriate ambient temperature. The best ambient temperature for the charger is 20°C to 25°C.
  • Page 49 BEFORE YOUR FIRST RIDE • Before riding your e-bike on roads, comply with local riding regulations, for example those governing riding equipment, control lights, and reflectors. • Make sure that you wear the correct protective equipment. Always wear a helmet and ensure that the vision is clear. •...

  • Page 50: Routine Maintenance

    ROUTINE MAINTENANCE Daily inspections • Before riding, check whether the screws in the following key parts are properly tightened: 1. Screws between the stem and the front fork stem 2. Screws between the stem and the handlebar 3. Screws between the brake lever and the handlebar 4.

  • Page 51: Daily Cleaning

    ROUTINE MAINTENANCE Daily cleaning • Use a rag or large brush to clean dust off when there is not much mud on your e-bike. • When there is a lot of mud on your e-bike, use a brush and soapy water to wash off the sludge, rinse the e-bike with clean water, and then dry it with a cloth.
  • Page 52 • If possible, the battery should not be charged above 95% or discharged below 10% to prevent decreasing its life. (This has been factored into the design by TENWAYS, so simply charge until the red light on the TENWAYS standard charger turns green.) A reasonable charging and discharging solution can mitigate accelerated battery deterioration or damage.
  • Page 53 ROUTINE MAINTENANCE How to maintain the brakes • The new brake blocks and discs feature relatively smooth surfaces, so the braking effect will improve after you ride 100 km or brake on long downhills 3 to 5 times, when such surfaces are roughened. •...
  • Page 54 Professional store maintenance We recommend that you go to a professional store for maintenance 2 to 3 times a quarter, or after every 1,000 km of riding distance. The following items should be checked during such maintenance visits: • The performance of the hydraulic brakes. •...
  • Page 55 FRAME CODE The frame code, which is in the form of a QR code, can be found near the bottom bracket at the bottom of the frame down tube. You can scan the QR code with your phone to see the 18-digit frame code. You can use the frame code to purchase insurance.

  • Page 56: Important Reminders

    IMPORTANT REMINDERS WARRANTY WARNINGS Important reminders...
  • Page 57 • All original components are covered by warranty for a period from 3 months to 2 years from the date of delivery. For details, contact TENWAYS customer service. • Claims within the warranty period must be made directly to TENWAYS and proof of purchase is required.
  • Page 58 A: AGO Air is an urban trekking e-bike Q: What is the model of this e-bike? Which terrains is this e-bike targeted at? intended for urban pavement or slightly potholed roads. Do not ride it on mountain roads. Otherwise, accidents may occur.
  • Page 59 WARNINGS • This bike is designed for urban riding. Do not use it for racing, mountain biking, or other non-urban usage scenarios. Understanding your e-bike and its intended use is crucial, as personal safety incidents may occur when you use it in the wrong usage scenarios. •...
  • Page 60 • Do not install a child seat on the AGO Air. This may cause injury or death. • Do not keep the motor running under high load for a long time.
  • Page 61 • Do not break the motor violently, or immerse it in water. • Unless required for maintenance, do not attempt to remove the controller. • Do not use components of other e-bike brands on TENWAYS e-bikes. • This manual cannot cover the installation and maintenance methods for each e-bike part, and the technical details shown in texts and illustrations in the manual may also change.
  • Page 63 ATTENTION • The battery pack MUST be locked onto the frame battery mount before use. • Ensure the battery and charger are not damaged before charging. • Don't connect the positive and negative terminal of the battery pack. • Don't expose the battery to high temperatures. •...

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