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Tenways CGO800 PLUS User Manual

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  • Page 1 LET'S STAY IN TOUCH Subscribe to the TENWAYS newsletter and receive our latest news, promotions, and handy e-bike tips. Simply scan the QR code here or visit us at www.tenways.com. Newsletter...
  • Page 2 800 PLUS USER MANUAL...
  • Page 3 Spanish are also available inside the TENWAYS App. UNLOCK THE TRUE POTENTIAL OF YOUR E-BIKE WITH THE TENWAYS APP Download the TENWAYS app and get the most out of your TENWAYS e-bike. You will also be rewarded with 500 Download the Rider Points.
  • Page 4 Toolbox checklist Bicycle structure and components Assemble your TENWAYS e-bike PANEL OPERATIONS Function overview Button definitions User precautions Operation methods User settings BIKE USAGE Connect to the TENWAYS app Before your first ride Routine maintenance Frame code IMPORTANT REMINDERS Warranty Warnings...
  • Page 5 TOOLBOX CHECKLIST Unpack the e-bike. Take your bike, toolbox, and battery pack Remove and recycle all wrapping materials. out of the box. Toolbox Battery Box Bike Box Note: The e-bike has many metal parts, particularly the mudguards, discs, and chain wheel components, which have sharp edges.
  • Page 6 01 Tools No.15 Wrench No.10 Wrench No.3 Hex Key No.4 Hex Key No.5 Hex Key Phillips Head Screwdriver No.10 Wrench No.15 Wrench 02 Accessories Charger Pedals Front Reflector Rear Reflector Charger Rear Reflector Front Reflector Bicycle Pedals L Bicycle Pedals R Toolbox checklist...
  • Page 7 Saddle Grips Brake Levers Seat Post Seatpost Clamp Frame Headlight Mudguard Front Fork Tail Light Mudguard Tires Spokes Battery Chain Bottom Bracket Cover Crank Motor Mudguard Support Discs Pedals Freewheel Disc Brakes Front Hub Chain Ring...
  • Page 8 Brake Levers Grips Integrated Stem Bell Front Fork Headlight Mudguard Discs Crank Pedals Chain Wheel Tires Bicycle structure and components...
  • Page 9 ASSEMBLE YOUR TENWAYS E-BIKE INSTALL THE INSTALL THE KICKSTAND HANDLEBAR REMOVE THE FRONT WHEEL PRE-INSTALL THE QUICK RELEASE Assemble your TENWAYS e-bike...

  • Page 10: Charge The Battery

    INSTALL THE FRONT WHEEL INSTALL THE FRONT WHEEL MUDGUARD AND HEADLIGHT INSTALL THE REAR MUDGUARD INSTALL THE BATTERY CHARGE THE BATTERY INSTALL INSTALL THE THE PEDALS REFLECTORS Assemble your TENWAYS e-bike...
  • Page 11 INSTALL THE HANDLEBAR Tools needed: No.5 Hex Key Remove the stem screws and lift off the stem cover. Position the handlebar at the stem cover location, center it, and adjust the grips to your preferred riding position (ideally level with the ground or slightly upwards). No.5 Hex Key Install the handlebar...
  • Page 12 Tighten the screws diagonally using the No.5 Hex Key. (Torque: 5 to 7 Nm) Match connectors of the same color, and align them according to the arrows indicated on them. Feed the connectors through the cable exit hole at the bottom of the handlebar and organize the cables neatly.
  • Page 13 INSTALL THE KICKSTAND Tools needed: No.5 Hex Key Attach the kickstand to the frame with the Manually press the button on the back of the No.5 Hex Key (Torque: 9 to 12 Nm). kickstand and adjust the kickstand length by pushing or pulling the rear section (adjust to the longest setting for best stability).

  • Page 14: Remove The Front Wheel

    REMOVE THE FRONT WHEEL Remove the front wheel and the protective plastic covers on both sides of the wheel. Note: Be careful when removing the front wheel to avoid scratching the spokes on both sides. Removable Plastic Covers Remove the front wheel...
  • Page 15 PRE-INSTALL THE QUICK RELEASE Loosen the quick release nut counterclockwise and remove the quick release lever. Remove all wrapping material from the quick release. Remove the protective sheets from the brake clamps. Install the quick release on the front wheel in the direction shown in the figure, and then tighten the nut.

  • Page 16: Install The Front Wheel

    INSTALL THE FRONT WHEEL Tools needed: No.5 Hex Key Adjust the quick release lever to the open position and install the front wheel onto the front fork. Make sure that the brake disc is in the middle of the brake clamps. Tighten the quick release nut.
  • Page 17 INSTALL THE FRONT WHEEL MUDGUARD AND HEADLIGHT Tools needed: No.10 Wrench, No.5 Hex Key, No.4 Hex Key, and No.3 Hex Key. Use the No.4 Hex Key to remove the pre- Secure the nut behind the headlight installation hole with the No.10 Wrench, and installed screws on the front fork joints, install then loosen the installation screws with the the two support rods on the joints, and then...

  • Page 18: Rear Mudguard

    INSTALL THE REAR MUDGUARD Tools needed: No.4 Hex Key, and No.3 Hex Key. Manually adjust the height of the mudguard to align the top edge of its rear side with that Use the No.4 Hex Key to remove the pre- of the front side of the rear wheels.

  • Page 19: Install The Battery

    INSTALL THE BATTERY Front View Side View Install the rear end of the battery into the You will hear a click when the battery is battery slot, and then press the front end firmly seated. of the battery. Install the battery...
  • Page 20 CHARGE THE BATTERY You can either charge the battery while it is installed on the bike or after removing it. However, it is recommended to remove the battery and charge it indoors. After placing the bike in a safe location, you can charge the battery directly through the charging port located on the side of the battery compartment.

  • Page 21: Install The Pedals

    INSTALL THE PEDALS Tools needed: No.15 Wrench Separate the left and right pedals. The right and left pedals are marked by an R and an L respectively. The right pedal is used for the side with the crankset, while the left one is used for the other side.
  • Page 22 INSTALL THE REFLECTORS Tools needed: Phillips head screwdriver Use the Phillips head screwdriver to install Distinguish between the front reflector and the rear one. The rear reflector is red, while the rear reflector to the saddle post and the the front one is white. front one to the stem.

  • Page 23: Panel Operations

    PANEL OPERATIONS FUNCTION OVERVIEW BUTTON DEFINITIONS USER PRECAUTIONS OPERATION METHODS USER SETTINGS Panel operations...

  • Page 24: Function Overview

    FUNCTION OVERVIEW The panel offers various functions and displays to enhance your riding experience. The K5248 panel can display the following content: 1. Battery percentage 2. Speed (including maximum and average speed) 3. Distance (including TRIP and ODO) 4. Assisted pushing, headlight on/off, and directional light on/off 5.

  • Page 25: Button Definitions

    BUTTON DEFINITIONS Button Definitions On/Off Function button Down Headlight Button definitions Button definitions...
  • Page 26 USER PRECAUTIONS 1. Pay attention to safety during use, and do not plug or unplug the display panel when powered on. 2. Avoid bumping the display panel. 3. The display panel is covered with a waterproof film. Do not remove it to maintain its waterproof integrity.

  • Page 27: Operation Methods

    OPERATION METHODS 4.1 On/Off After long pressing the On button, enter the password "0000," and press the M button to confirm. This activates the panel and the controller's power. When the panel is on, you can short-press the On button to turn off the e-bike.
  • Page 28 4.2 Panel Display Interface The panel displays the real-time speed by default after it is turned on. The gear position is shown at the lower right corner of the panel display. TRIP (the distance in kilometers/miles your e-bike has traveled on this trip) and ODO (the total number of kilometers/miles your e-bike has traveled) are shown in the middle, while the battery percentage is displayed at the top.
  • Page 29 OPERATION METHODS 4.3 Switch between Main Interfaces Short press the M button to switch between TRIP/ODO, maximum speed/ average speed, TRIP TIME, and WALL/CAL. You can press and hold the M and DOWN buttons on the TRIP/ODO interface at the same time to reset TRIP and TRIP TIME.
  • Page 30 4.4 Assisted Pushing The e-bike will enter assisted pushing if you press and hold the DOWN button for 2 seconds. In this mode, the e-bike travels at a steady speed of approximately 6 kilometers per hour. Note: This feature can only be used when you're pushing the e-bike. Display interface of assisted pushing Operation methods...
  • Page 31 OPERATION METHODS 4.5 Assistance Mode Level Selection Short press the UP or DOWN button to switch between the e-bike's assistance mode levels and alter the motor's output power. The default power range on the panel is displayed from level 0 to 5, with level 1 as the lowest and level 5 as the highest.
  • Page 32 4.6 Battery Percentage The battery level is shown as a capacity bar. When the capacity bar is full, it is fully charged. Battery percentage display Operation methods...
  • Page 33 OPERATION METHODS 4.7 Reset TRIP You can press and hold the M and DOWN buttons on the TRIP/ODO interface at the same time to reset TRIP and TRIP TIME. TRIP clearance interface Operation methods...
  • Page 34 4.8 Headlight On Display Short press the headlight button to turn on the headlight. Short press it again to turn off the headlight. Headlight display interface Operation methods...

  • Page 35: Error Code Display

    OPERATION METHODS 4.9 Error Code Display If a failure occurs in the e-bike's electrical control system, the panel will automatically show an error symbol. Error code display Operation methods...

  • Page 36: Error Code Definitions

    4.10 Error Code Definitions Common error codes (The following information is for reference only. For details, contact TENWAYS.) Error Code Description Troubleshooting 1. Check if the motor cable is properly Motor hall connected. signal fault 2. Examine the cable for any obvious dents or damage.

  • Page 37: User Settings

    USER SETTINGS With the display panel powered on and the bike stationary, press and hold the M button to enter the settings menu. Press the UP/DOWN buttons to navigate through the settings, short press the M button to access a sub-setting interface.
  • Page 38 5.1 Battery Setting Information Interface This interface displays information regarding battery communication. Battery information interface User settings...
  • Page 39 USER SETTINGS 5.2 Wheel Size Settings The default setting for the wheel size is 700C; adjustments to this wheel size are not possible. Press and hold the M button to exit this setting. Wheel size settings interface User settings...
  • Page 40 5.3 Speed Limit Settings The default speed limit is set at 25 km/h. Adjustments to the maximum speed setting are not possible. Long press the M button to exit this setting. Speed limit settings interface User settings...

  • Page 41: Background Light

    USER SETTINGS 5.4 Background Light Use the UP/DOWN buttons to adjust the background light. The default background light level is 3, with an adjustable range from 1 to 3. Long press the M button to exit and save the settings. Background light settings interface User settings...
  • Page 42 5.5 Display Unit Settings (Metric/Imperial) You can set the display units to either metric or imperial. The factory defaultsetting for the panel units is metric. You can use the UP/DOWN buttons to change the panel units between metric and imperial. Long press the M button to exit and save the settings.
  • Page 43 USER SETTINGS 5.6 Password Settings Information Interface This interface enables or disables the password. By default, it is set to YES, meaning a password is required. It can be changed to NO, which disables the password. You can use the UP/DOWN buttons to set/cancel the password.
  • Page 44 5.7 Password Modification Interface Enter the new password you want to set on this interface. After entering, press and hold the M button to exit the password modification interface. The next time the panel is powered on, it will use the newly set password. To modify the password, short press to confirm each of the four digits.
  • Page 45 USER SETTINGS 5.8 Language Selection Interface This interface displays available language options. Select and adjust the language using the UP/DOWN buttons. Press and hold the M button to exit and save the settings. Language selection interface User settings...
  • Page 46 5.9 Hardware &Software Information This interface displays information about the hardware and software versions, which is useful for maintenance purposes. Hardware & software information User settings...

  • Page 47: Bluetooth Connection

    When the display panel is powered on and your phone's Bluetooth is turned on, log in to the app to use it. The Bluetooth name for the panel is "CGO800 Plus." (Refer to Section 3: Connect to the TENWAYS App for more details)

  • Page 48: Bike Usage

    BIKE USAGE CONNECT TO THE TENWAYS APP BEFORE YOUR FIRST RIDE ROUTINE MAINTENANCE FRAME CODE Bike usage...
  • Page 49 THE TENWAYS APP 1. Enable Bluetooth on your phone. 2. Open the TENWAYS app. 3. Tap "Register" and scan the QR code on the e-bike frame. 4. Fill in the color and saddle height of your e-bike, and give your e-bike a name.
  • Page 50 1. Charge the e-bike battery indoors and keep it away from direct sunlight, rain, or snow. 2. Use only the TENWAYS charger to charge the e-bike. 3. Make sure that you charge your e-bike at an appropriate ambient temperature. The best ambient temperature for the charger is 20°C to 25°C.

  • Page 51: First Ride

    BEFORE YOUR FIRST RIDE • Make sure that you wear the correct protective equipment, always wear a helmet and ensure your vision is clear. • When properly adjusted, the saddle should be at hip height. • Check and ensure that the front wheel quick release, handlebar, brakes, pedals, and other related parts of the e-bike are properly fastened before you start to ride.

  • Page 52: Daily Inspections

    ROUTINE MAINTENANCE Daily inspections • Before riding, check whether the screws in the following key parts are properly tightened: 1. Screws between the stem and the front fork stem 2. Screws between the stem and the handlebar 3. Screws between the brake lever and the handlebar 4.

  • Page 53: Routine Maintenance

    ROUTINE MAINTENANCE Daily cleaning • Use a rag or large brush to clean dust off when there is not much mud on your e-bike. • When there is a lot of mud on your e-bike, use a brush and soapy water to wash off the sludge, rinse the e-bike with clean water, and then dry it with a cloth.
  • Page 54 • If possible, the battery should not be charged above 95% or discharged below 10% to prevent decreasing its life. (This has been factored into the design by TENWAYS, so simply charge until the red light on the standard charger turns green.) A reasonable charging and discharging solution can mitigate accelerated battery deterioration or damage.
  • Page 55 ROUTINE MAINTENANCE How to maintain the brakes • The new brake blocks and discs feature relatively smooth surfaces, so the braking effect will improve after you ride 100 km or brake on long downhills 3 to 5 times, after such surfaces are roughened. •...
  • Page 56 Professional store maintenance We recommend that you go to a professional store for maintenance 2–3 times a quarter, or after every 1,000 km of riding distance. The following items should be checked during such maintenance visits: • The performance of the hydraulic brakes •...
  • Page 57 FRAME CODE The frame code, which is in the form of a QR code, can be found near the bottom bracket at the bottom of the frame down tube. You can scan the QR code with your phone to see the 18-digit frame code. You can use this frame code to purchase insurance.

  • Page 58: Important Reminders

    IMPORTANT REMINDERS WARRANTY WARNINGS Important reminders...

  • Page 59: Warranty

    3 months to 2 years from the date of delivery. For details, contact TENWAYS customer service. • Claims within the warranty period must be made directly to TENWAYS and proof of purchase is required. • The warranty applies to original owners and is transferable to further owners.
  • Page 60 A: The CGO800 Plus is an urban commuter Q: What is the model of this e-bike? Which terrains is this e-bike targeted at? intended for urban pavement or slightly potholed roads. Do not ride it on mountain roads. Otherwise, accidents may occur.
  • Page 61 WARNINGS • This bike is designed for urban riding. Do not use it for racing, mountain biking, or other non-urban usage scenarios. Understanding your e-bike and its intended use is crucial, as personal safety incidents may occur when you use it in the wrong usage scenarios. •...
  • Page 62 • Make sure that all lights function properly and are not blocked. We recommend that you use lights in all environments to ensure maximum visibility. • Do not install a child seat on the CGO800 PLUS. This may cause injury or death. Warnings...
  • Page 63 • Unless required for maintenance, do not attempt to remove the controller. • Do not use components of other e-bike brands on TENWAYS e-bikes. • This manual cannot cover the installation and maintenance methods for each e-bike part, and the technical details shown in texts and illustrations in the manual may also change.
  • Page 64 ATTENTION • The battery pack MUST be locked onto the frame battery mount before use. • Ensure the battery and charger are not damaged before charging. • Don't connect the positive and negative terminal of the battery pack. • Don't expose the battery to high temperatures. •...

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