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Tenways CGO800S User Manual

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Summary of Contents for Tenways CGO800S

  • Page 1 LET'S STAY IN TOUCH Subscribe to the TENWAYS newsletter and receive our latest news, promotions, and handy e-bike tips. Simply scan the QR code here or visit us at www.tenways.com. Newsletter...
  • Page 2 800S USER MANUAL...
  • Page 3 LET'S STAY IN TOUCH Subscribe to the TENWAYS newsletter and receive our latest news, promotions, and handy e-bike tips. Simply scan the QR code here or visit us at www.tenways.com. Newsletter FIND YOUR LANGUAGE Scan the QR code to access the user manuals in German / Dutch / French / Italian / Spanish.

  • Page 4: Table Of Contents

    Bicycle structure and components Assemble your TENWAYS e-bike PANEL FUNCTIONS AND OPERATION METHODS Function overview Button definitions User precautions Operation methods User settings BIKE USAGE Connect to the TENWAYS app Before your first ride Routine maintenance Frame code IMPORTANT REMINDERS Warranty Warnings...

  • Page 5: Toolbox Checklist

    TOOLBOX CHECKLIST Unpack the e-bike. Take your bike, toolbox, and battery Remove and recycle all wrapping pack out of the box. materials. Toolbox Battery Box Bike Box Note: The e-bike has many metal parts, particularly the mudguards, discs, and chain wheel components, which have sharp edges.
  • Page 6 01 Tools No.15 Wrench No.10 Wrench No.3 Hex Key No.4 Hex Key No.5 Hex Key Phillips Head Screwdriver No.10 Wrench No.15 Wrench 02 Accessories Charger Pedals Front Reflector Rear Reflector Charger Rear Reflector Front Reflector Bicycle Pedals L Bicycle Pedals R Toolbox checklist...

  • Page 7: Bicycle Structure And Components

    BICYCLE - STRUCTURE AND COMPONENTS Bicycle structure and components...
  • Page 8 Bell Grips Brake Levers Integrated Stem Display Front Fork Headlight Mudguard Discs Crank Pedals Chain Wheel Tires Bicycle structure and components...

  • Page 9: Assemble Your Tenways E-Bike

    Keep the bike steady and in an upright position during assembly. Handle the bike with care and take personal protective measures to prevent injury during assembly. INSTALL THE HANDLEBAR INSTALL THE KICKSTAND Assemble your TENWAYS e-bike...

  • Page 10: Install The Front Wheel

    REMOVE THE FRONT WHEEL PRE-INSTALL THE QUICK RELEASE INSTALL THE FRONT WHEEL INSTALL THE FRONT WHEEL MUDGUARD AND HEADLIGHT INSTALL THE PEDALS INSTALL THE BATTERY INSTALL THE REFLECTORS Assemble your TENWAYS e-bike...
  • Page 11 INSTALL THE HANDLEBAR Tools needed: No.5 Hex Key Remove the stem screws and lift off the stem cover. Position the handlebar at the stem cover location, center it, and adjust the grips to your preferred riding position (ideally level with the ground or slightly upwards). No.5 Hex Key Install the handlebar...
  • Page 12 Tighten the screws diagonally using the No.5 Hex Key. (Torque: 5 to 7 Nm) Match connectors of the same color, and align them according to the arrows indicated on them. Feed the connectors through the cable exit hole at the bottom of the handlebar and organize the cables neatly.
  • Page 13 INSTALL THE KICKSTAND Tools needed: No.5 Hex Key Use the No.5 Hex Key to attach the kickstand Manually press the button on the back of to the frame, applying a torque of 9 Nm the kickstand and adjust the kickstand to 12 Nm.
  • Page 14 REMOVE THE FRONT WHEEL Remove the front wheel and the protective plastic covers on both sides of the wheel. Note: Be careful when removing the front wheel to avoid scratching the spokes on both sides. Removable Plastic Covers Remove the front wheel...
  • Page 15 PRE-INSTALL THE QUICK RELEASE Loosen the quick release nut counterclockwise and remove the quick release lever. Remove all wrapping material from the quick release. Remove the protective sheets from the brake clamps. Install the quick release on the front wheel in the direction shown in the figure, and then tighten the nut.
  • Page 16 INSTALL THE FRONT WHEEL Tools needed: No.5 Hex Key Adjust the quick release lever to the open position and install the front wheel onto the front fork. Make sure that the brake disc is in the middle of the brake clamps. Tighten the quick release nut.
  • Page 17 INSTALL THE FRONT WHEEL MUDGUARD AND HEADLIGHT Tools needed: No.10 Wrench, No.5 Hex Key, and No.4 Hex Key. Secure the nut behind the headlight Use the No.4 Hex Key to remove the installation hole with the No.10 Wrench, pre-installed screws on the front fork and then loosen the installation screws joints, install the two support rods on with the No.5 Hex Key.

  • Page 18: Install The Pedals

    INSTALL THE PEDALS Tools needed: No.15 Wrench Separate the left and right pedals. The right and left pedals are marked by an R and an L respectively. The right pedal is used for the side with the crankset, while the left one is used for the other side.

  • Page 19: Install The Battery

    INSTALL THE BATTERY Front View Side View Install the rear end of the battery into the You will hear a click when the battery is battery slot, and then press the front firmly seated. end of the battery. Install the battery...
  • Page 20 INSTALL THE REFLECTORS Tools needed: Phillips head screwdriver Use the Phillips head screwdriver to install Distinguish between the front reflector and the rear one. The rear reflector is red, the rear reflector to the saddle post and while the front one is white. the front one to the stem.

  • Page 21: Panel Functions And Operation Methods

    PANEL FUNCTIONS OPERATION METHODS Note: The instrument interface may vary depending on the firmware version. Please refer to the actual display for accurate information. Panel functions and operation methods...
  • Page 22 FUNCTION OVERVIEW BUTTON DEFINITIONS USER PRECAUTIONS OPERATION METHODS USER SETTINGS Panel functions and operation methods...

  • Page 23: Function Overview

    FUNCTION OVERVIEW The panel offers various functions and displays to enhance your riding experience. The K5248 panel can display the following content: 1. Battery percentage 2. Speed (including maximum and average speed) 3. Distance (including TRIP and ODO) 4. Assisted pushing, headlight on/off, and directional light on/off 5.

  • Page 24: Button Definitions

    BUTTON DEFINITIONS Button Definitions On/Off Function button Down Headlight Button definitions Button definitions...

  • Page 25: User Precautions

    USER PRECAUTIONS 1. Pay attention to safety during use, and do not plug or unplug the display panel when powered on. 2. Avoid bumping the display panel. 3. The display panel is covered with a waterproof film. Do not remove it to maintain its waterproof integrity.

  • Page 26: Operation Methods

    OPERATION METHODS 4.1 On/Off After long pressing the On button, enter the password "0000," and press the M button to confirm. This activates the panel and the controller's power. When the panel is on, you can short-press the On button to turn off the e-bike. When the panel is off, it will not consume battery and has a leak current that is less than 1 μA.

  • Page 27: Operation

    OPERATION METHODS 4.2 Panel Display Interface The panel displays the real-time speed by default after it is turned on. The gear position is shown at the lower right corner of the panel display. TRIP (the distance in kilometers/miles your e-bike has traveled on this trip) and ODO (the total number of kilometers/miles your e-bike has traveled) are shown in the middle, while the battery percentage is displayed at the top.
  • Page 28 4.3 Switch between Main Interfaces Short press the M button to switch between TRIP/ODO, maximum speed/average speed, TRIP TIME, and WALL/CAL. You can press and hold the M and DOWN buttons on the TRIP/ODO interface at the same time to reset TRIP and TRIP TIME. Operation methods...
  • Page 29 OPERATION METHODS 4.4 Assisted Pushing The e-bike will enter assisted pushing if you press and hold the DOWN button for 2 seconds. In this mode, the e-bike travels at a steady speed of approximately 6 kilometers per hour. Note: This feature can only be used when you're pushing the e-bike. Display interface of assisted pushing Operation methods...
  • Page 30 4.5 Assistance Mode Level Selection Short press the UP or DOWN button to switch between the e-bike's assistance mode levels and alter the motor's output power. The default power range on the panel is displayed from level 0 to 5, with level 1 as the lowest and level 5 as the highest.
  • Page 31 OPERATION METHODS 4.6 Battery Percentage The battery level is shown as a percentage, with 100% representing a fully charged battery. Battery percentage display Operation methods...
  • Page 32 4.7 Reset TRIP You can press and hold the M and DOWN buttons on the TRIP/ODO interface at the same time to reset TRIP and TRIP TIME. TRIP clearance interface Operation methods...
  • Page 33 OPERATION METHODS 4.8 Headlight On Display Short press the headlight button to turn on the headlight. Short press it again to turn off the headlight. Headlight display interface Operation methods...

  • Page 34: Error Code Display

    4.9 Error Code Display If a failure occurs in the e-bike's electrical control system, the panel will automatically show an error symbol. Error code display Operation methods...

  • Page 35: Error Code Definitions

    OPERATION METHODS 4.10 Error Code Definitions Common error codes (The following information is for reference only. For details, contact TENWAYS.) Description Troubleshooting Error Code 1. Check if the motor cable is Motor hall signal properly connected. exception 2. Examine the cable for any dents or damage.

  • Page 36: User Settings

    USER SETTINGS With the display panel powered on and the bike stationary, press and hold the M button to enter the settings menu. Press the UP/ DOWN buttons to navigate through the settings, short press the M button to access a sub-setting interface. In these sub-setting interfaces, short press the M button again to save changes and return to the main settings menu.
  • Page 37 USER SETTINGS 5.1 Battery Setting Interface This interface displays information regarding battery communication. Battery information interface User settings...
  • Page 38 5.2 Wheel Size Settings The default setting for the wheel size is 700C; adjustments to this wheel size are not possible. Press and hold the M button to exit this setting. Wheel size settings interface User settings...
  • Page 39 USER SETTINGS 5.3 Speed Limit Settings The default speed limit is set at 25 km/h. Adjustments to the maximum speed setting are not possible. Long press the M button to exit this setting. Speed limit settings interface User settings...

  • Page 40: Background Light

    5.4 Background Light Use the UP/DOWN buttons to adjust the background light. The default background light level is 3, with an adjustable range from 1 to 3. Long press the M button to exit and save the settings. Background light settings interface User settings...
  • Page 41 USER SETTINGS 5.5 Display Unit Settings (Metric/Imperial) You can set the display units to either metric or imperial. The default setting for the panel units is metric. You can use the UP/DOWN buttons to change the panel units between metric and imperial. Long press the M button to exit and save the settings.
  • Page 42 5.6 Password Settings Interface This interface enables or disables the password. By default, it is set to YES, meaning a password is required. It can be changed to NO, which disables the password. You can use the UP/DOWN buttons to set/cancel the password. Long press the M button to exit and save the settings.
  • Page 43 USER SETTINGS 5.7 Password Modification Interface Enter the new password you want to set on this interface. After entering, press and hold the M button to exit the password modification interface. The next time the panel is powered on, it will use the newly set password.
  • Page 44 5.8 Language Selection Interface This interface displays available language options. Select and adjust the language using the UP/DOWN buttons. Press and hold the M button to exit and save the settings. Language selection interface User settings...
  • Page 45 USER SETTINGS 5.9 Hardware & Software Information This interface displays information about the hardware and software versions, which is useful for maintenance purposes. Hardware & software information User settings...

  • Page 46: Bluetooth Connections

    5.10 Bluetooth Connections Users can search for the TENWAYS app in the App Store, download it, and install it. When the display panel is powered on and your phone's Bluetooth is turned on, log in to the app to use it. The Bluetooth name for the panel is "CGO800S."...

  • Page 47: Bike Usage

    BIKE USAGE CONNECT TO THE TENWAYS APP BEFORE YOUR FIRST RIDE ROUTINE MAINTENANCE FRAME CODE Bike usage...
  • Page 48 THE TENWAYS APP 1. Enable Bluetooth on your phone. 2. Open the TENWAYS app. 3. Tap "Register" and scan the QR code on the e-bike frame. 4. Fill in the color and saddle height of your e-bike, and give your e-bike a name.
  • Page 49 1. Charge the e-bike battery indoors and keep it away from direct sunlight, rain, or snow. 2. Use only the TENWAYS charger to charge the e-bike. 3. Make sure that you charge your e-bike at an appropriate ambient temperature. The best ambient temperature for the charger is 20°C to 25°C.
  • Page 50 • Make sure that you wear the correct protective equipment. Always wear a helmet and ensure that your vision is clear. • When properly adjusted, the saddle should be at hip height. • Check and ensure that the front wheel quick release, handlebar, brakes, pedals, and other related parts of the e-bike are properly fastened before you start to ride.

  • Page 51: Routine Maintenance

    ROUTINE MAINTENANCE Daily inspections • Before riding, check whether the screws in the following key parts are properly tightened: 1. Screws between the stem and the front fork stem 2. Screws between the stem and the handlebar 3. Screws between the brake lever and the handlebar 4.

  • Page 52: Daily Cleaning

    Daily cleaning • Use a rag or large brush to clean dust off when there is not much mud on your e-bike. • When there is a lot of mud on your e-bike, use a brush and soapy water to wash off the sludge, rinse the e-bike with clean water, and then dry it with a cloth.
  • Page 53 ROUTINE MAINTENANCE How to maintain the battery • Operating and storage temperatures of the battery • The working temperature of the lithium battery is 0°C to 30°C. • We recommend that you store the lithium battery in an environment where the temperature is 0°C to 25°C with 65±20% RH. •...
  • Page 54 How to maintain the brakes • The new brake blocks and discs feature relatively smooth surfaces, so the braking effect will improve after you ride 100 km or brake on long downhills 3 to 5 times, after such surfaces are roughened. •...
  • Page 55 ROUTINE MAINTENANCE Professional store maintenance We recommend that you go to a professional store for maintenance 2–3 times a quarter, or after every 1,000 km of riding distance. The following items should be checked during such maintenance visits: • The performance of the hydraulic brakes •...
  • Page 56 FRAME CODE The frame code, which is in the form of a QR code, can be found near the bottom bracket at the bottom of the frame down tube. You can scan the QR code with your phone to see the 18-digit frame code. You can use this frame code to purchase insurance.

  • Page 57: Important Reminders

    IMPORTANT REMINDERS WARRANTY WARNINGS Important reminders...
  • Page 58 2 years from the date of delivery. For details, contact TENWAYS customer service. • Claims within the warranty period must be made directly to TENWAYS and proof of purchase is required. • The warranty applies to original owners and is transferable to further owners.
  • Page 59 Q: What is the model of this e-bike? A: The CGO800S is an urban commuter Which terrains is this e-bike targeted at? intended for urban pavement or slightly potholed roads. Do not ride it on mountain roads. Otherwise, accidents may occur.
  • Page 60 WARNINGS • This bike is designed for urban riding. Do not use it for racing, mountain biking, or other non-urban usage scenarios. It is important to understand your e-bike and its intended use, as personal safety incidents may occur when you use it in the wrong usage scenarios.
  • Page 61 Do not touch the brake discs while the front and rear wheels are still turning, or after you use the brakes. You may be injured or burned. • If you have any questions related to the battery, contact TENWAYS. • A great deal of concentration is required when you're riding. Sudden braking or steering may result in an accident.
  • Page 62 • Do not install a child seat on the CGO800S. This may cause injury or death. • Do not keep the motor running under high load for a long time. • Do not charge the e-bike with any non-TENWAYS chargers.
  • Page 63 ATTENTION • The battery pack MUST be locked onto the frame battery mount before use. • Ensure the battery and charger are not damaged before charging. • Don't connect the positive and negative terminal of the battery pack. • Don't expose the battery to high temperatures. •...

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