1. Manuals
  2. Brands
  3. Tenways Manuals
  4. Bicycle
  5. CGO009
  6. User manual

Tenways CGO009 User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

CGO009
USER MANUAL

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the CGO009 and is the answer not in the manual?

Questions and answers

Related Manuals for Tenways CGO009

Summary of Contents for Tenways CGO009

  • Page 1 CGO009 USER MANUAL...
  • Page 2 Scan the QR code to access the user manuals in German / Dutch / French / Italian / Spanish User manuals in English / German / Dutch / French / Italian / Spanish are also available inside the TENWAYS App. User Manuals...
  • Page 3 Assemble your TENWAYS e-bike CONTROLLER OPERATIONS Controller dimensions Functions and buttons Controller operations Error codes BIKE USAGE Connecting to the TENWAYS app Interaction between the Smart Connect Module and app Before your first ride Routine maintenance Frame code IMPORTANT REMINDERS Warranty...
  • Page 4 TOOLBOX CHECKLIST Toolbox Battery Box Bike box Toolbox checklist...
  • Page 5 Tools No.3 Hex Key No.4 Hex Key No.5 Hex Key No.2.5 Hex key No.10 Wrench No.15 Wrench Phillips Screwdriver Anti-theft Screw Wrench No.10 Wrench No.15 Wrench Accessories Charger and adapter Bicycle pedal L Bicycle pedal R Front reflector Charger Front Reflectors Bicycle Pedals L Bicycle Pedals R Toolbox checklist...
  • Page 6 BICYCLE - STRUCTURE AND COMPONENTS Bicycle structure and components...
  • Page 7 Bicycle structure and components...
  • Page 8 ASSEMBLE YOUR TENWAYS E-BIKE INSTALL THE HANDLEBAR INSTALL THE KICKSTAND INSTALL THE FRONT WHEEL Assemble your TENWAYS e-bike...
  • Page 9 INSTALL THE FRONT MUDGUARD INSTALL THE PEDALS INSTALL THE BATTERY ADJUST THE HEIGHT OF THE SADDLE INSTALL THE FRONT REFLECTOR REPLACING THE MUDGUARD TAIL LIGHT BATTERY Assemble your TENWAYS e-bike...
  • Page 10 INSTALL THE HANDLEBAR Tools needed: No.5 hex key Use the No.5 Hex Key to remove the front Insert the handlebar in the front fork stem, fork stem cover and the paper tube. and remove the plug on the handlebar. Tighten the previously removed screws to secure the handlebar (torque: 8-14 Nm).
  • Page 11 Turn the handlebar so that it faces forward, and use the No.5 Hex Key to firmly tighten the screws on both sides of the handlebar alternately (torque: 12-14 Nm). No.5 Hex Key Install the handlebar...
  • Page 12 INSTALL THE KICKSTAND Tools needed: No.5 hex key Install the kickstand (torque: 8-14 Nm), and No.5 Hex Key hold your e-bike with the kickstand down to facilitate the next installation steps. Installing the kickstand...
  • Page 13 INSTALL THE FRONT WHEEL Remove the front wheel and the plastic protective covers on both sides of the wheel. Note: Be careful when removing the front wheel to avoid scratching the spokes on both sides. Removable Plastic Covers Install the front wheel...

  • Page 14: Install The Front Wheel

    INSTALL THE FRONT WHEEL Tools needed: No.15 Wrench and No.5 Hex Key Loosen the nuts on both sides of the front hub and remove the protective sheets from the brake clamps. Insert the front hub bearing in the opening at the front fork while making sure that the brake disc is in the middle of the brake clamps.
  • Page 15 Tools needed: No.15 Wrench and No.5 Hex Key If yes, please follow the steps below to make adjustments: 1. Use the No.5 Hex Key to slightly loosen the mounting screws of the brake clamps to make sure that they can move slightly.

  • Page 16: Front Mudguard

    INSTALL THE FRONT MUDGUARD Tools needed: No.3 Hex Key, No.4 Hex Key, and No.5 Hex Key Front View Use the No.5 Hex Key to loosen the screw at the rear end of the front fork. Insert the mudguard from behind through the front fork.
  • Page 17 INSTALL THE PEDALS Tools needed: No.15 Wrench Separate the left and right pedals, which are marked by an R and an L respectively. The right pedal is used for the side with the crankset, while the left one is used for the other side.
  • Page 18 INSTALL THE BATTERY Front View Side View Tilt and clip the lower end of the battery You will hear a click when the battery is into the battery slot, and then press the firmly seated. upper end in. Install the battery...

  • Page 19: Adjust The Saddle Height

    ADJUST THE SADDLE HEIGHT Tools needed: No.5 Hex Key Note: The seat post height cannot exceed Lift the protective cover and use the No.5 Hex Key to loosen the screw. Adjust the the marked safety line. The lowest height saddle to a suitable height and tighten of the seat post is obtained when the seat post is fully inserted into the frame.
  • Page 20 INSTALL THE FRONT REFLECTOR Tools needed: Phillips screwdriver Use the Phillips screwdriver to install the front reflector to the handlebar. Front Reflector Phillips Head Screwdriver Install the front reflector...
  • Page 21 REPLACING THE MUDGUARD TALL LIGHT BATTERY Tools needed: Phillips screwdriver Use the Phillips screwdriver to remove the screw under the light and remove the two AAA batteries inside the tail light. After the batteries are replaced, re-install the tail light and tighten the screw (torque: 1-2 Nm).

  • Page 22: Controller Operations

    CONTROLLER OPERATIONS CONTROLLER DIMENSIONS FUNCTIONS AND BUTTONS CONTROLLER OPERATIONS ERROR CODES Controller Operations...

  • Page 23: Controller Dimensions

    CONTROLLER DIMENSIONS Button panel Side view Front view 39.96 50.42 22.20 Dash control Front view Side view 50.32 39.91 22.20 Controller dimensions...

  • Page 24: Functions And Buttons

    2. Avoid bumping the modules. 3. Do not change the background parameters of the controller arbitrarily, otherwise normal riding may be affected. 4. Please contact TENWAYS customer service if the modules do not work properly. Up button Down button...

  • Page 25: Bluetooth Connection

    CONTROLLER OPERATIONS 3.1 Turning the controller on/off When the controller is off, you can press and hold the Power button to turn it on. When the controller is on, you can press and hold the Power button to turn off the controller. Staying idle for 10 minutes will turn off the controller automatically.
  • Page 26 CONTROLLER OPERATIONS 3.3 Assisted Pushing mode and POWER BOOST mode The e-bike will enter Assisted Pushing if the assistance mode is at Gear 0 and you press and hold the Power Boost [ ] Button for 2 seconds. The e-bike moves steadily at a speed equal to or less than 6 km/h, and the first gear indicator blinks.

  • Page 27: Turning The Headlight On/Off

    3.4 Turning the headlight on/off Press the Light button on the controller to turn the headlight and the in-frame rear light on/off. The mudguard tail light is powered by a separate battery. You can press the button on top of the light to turn it on/off.

  • Page 28: Battery Level

    CONTROLLER OPERATIONS 3.5 Assistance mode settings Press the Up or Down buttons to switch e-bike assistance modes, which are classified into PAS 0 to PAS 3 by default. PAS 0 provides no assistance, PAS 1 provides the lowest assistance, and PAS 3 provides the highest assistance.

  • Page 29: Error Codes

    ERROR CODES Error codes When the e-bike electronic control system malfunctions, the controller uses blinking indicators to show corresponding error codes. The error codes and their definitions are in the table below. Pattern Error Code Definition First PAS Motor overheat indicator blinking protection Second PAS...
  • Page 30 BIKE USAGE CONNECT TO THE TENWAYS APP INTERACTION BETWEEN THE SMART CONNECT MODULE AND APP BEFORE YOUR FIRST RIDE ROUTINE MAINTENANCE FRAME CODE Bike usage...
  • Page 31 If you have not registered any account, follow the instructions on the website to register a new account. Note: We will continue to update the TENWAYS app. Please check the latest version on the App Store for the specific interfaces of the app.
  • Page 32 You can register your e-bike and activate the Smart Connect Module according to the detailed guide. Note: Please activate the Smart Connect Module via the TENWAYS app as soon as possible. You will be able to check the remaining service time after activation.
  • Page 33 1.4 After the e-bike is registered and the Smart Connect Module is activated and bound, your e-bike will be automatically connected in 10 seconds when you turn on the controller and login to your account on the app. Connect to the TENWAYS app...
  • Page 34 INTERACTION BETWEEN THE SMART CONNECT MODULE AND APP 2.1 Remote positioning Even if your phone is not connected to the e-bike via Bluetooth, you can see the location of the e-bike on the map. To go to the e-bike's location, you can tap the e-bike icon on the app to generate a navigation route with one touch.
  • Page 35 2.2 Notification zones You can set a number of notification zones on the app. When the e-bike is off and moved out of a notification zone, you will receive a notification that your e-bike has moved out of the notification zone. Interaction between the Smart Connect Module and app...
  • Page 36 INTERACTION BETWEEN THE SMART CONNECT MODULE AND APP 2.3 Multiple notifications If the e-bike vibrates due to external force when the controller is off, the app will receive a corresponding notification. Interaction between the Smart Connect Module and app...
  • Page 37 If the e-bike falls over when the controller is off, the app will receive a corresponding notification. Interaction between the Smart Connect Module and app...
  • Page 38 INTERACTION BETWEEN THE SMART CONNECT MODULE AND APP 2.3 Multiple notifications If the e-bike falls over and is then righted when the controller is off, the app will receive a corresponding notification. Interaction between the Smart Connect Module and app...
  • Page 39 If the e-bike is moved out of the notification zone, the app will receive a corresponding notification. Interaction between the Smart Connect Module and app...
  • Page 40 INTERACTION BETWEEN THE SMART CONNECT MODULE AND APP 2.3 Multiple notifications If the bike's battery information cannot be detected, the app will receive a corresponding notification. Interaction between the Smart Connect Module and app...
  • Page 41 If the e-bike electronic control system is enabled, the app will receive a corresponding notification. Interaction between the Smart Connect Module and app...

  • Page 42: Before Your First Ride

    1. Charge the e-bike indoors and keep it away from direct sunlight, rain, or snow. 2. Use only the TENWAYS charger to charge the e-bike. 3. Make sure that you charge your e-bike at an appropriate ambient temperature. The best ambient temperature for charging is between 20°C and 25°C.
  • Page 43 The brake settings vary based on countries or regions. Check ▪ which brake lever acts on which brake first. If the brake settings do not meet your habits, we recommend that you ask an expert to change the settings. This helps you accurately brake the front and rear wheels if an emergency occurs while riding.

  • Page 44: Routine Maintenance

    ROUTINE MAINTENANCE Daily inspections Before riding, check whether the screws in the following key parts ▪ are properly tightened: 1. Screws between the stem and the front fork stem 2. Screws between the stem and the handlebar 3. Screws between the brake lever and the handlebar 4.
  • Page 45 How to maintain the battery Battery operation and storage temperatures The working temperature of the lithium battery is: 0°C-30°C ▪ We recommend that you store the lithium battery in an environment ▪ where the temperature is 0°C-25°C and the relative humidity is 65±20% RH.
  • Page 46 ROUTINE MAINTENANCE If you feel the brakes are obviously loose, but the wear degree of ▪ brake blocks is still acceptable, and there is no sign of oil leakage on the brakes, contact a professional store and ask technicians to replenish the lubricant.
  • Page 47 FRAME CODE The frame code, which is in the form of a QR code, can be found near the bottom bracket at the bottom of the down tube. You can scan the QR code with your phone to see the 18-digit frame code. This frame code can also be used for purchasing insurance.

  • Page 48: Important Reminders

    IMPORTANT REMINDERS WARRANTY WARNINGS Important reminders...

  • Page 49: Warranty

    3 months to 2 years from the date of delivery. For details, contact TENWAYS customer service. ▪ Claims within the warranty period must be made directly to TENWAYS and proof of purchase is required. The warranty applies to original owners and is transferable to ▪...
  • Page 50 What is the weight of the e-bike with It's about 23 kg. the battery installed? What should I do if any parts are damaged Contact TENWAYS customer service or any abnormality occurs when I ride immediately or turn to relevant professionals the e-bike? for inspection and maintenance.
  • Page 51 WARNINGS This bike is designed for urban riding. Do not use it for racing, ▪ mountain biking, or other non-urban usage scenarios. It is important to understand your e-bike and its intended use, as personal safety incidents may occur when you use it in wrong usage scenarios. Inspection and maintenance are very important for the safety ▪...
  • Page 52 ▪ We recommend that you use lights in all environments to ensure maximum visibility. Do not install a child seat on the CGO009. This may cause injury ▪ or death. Do not keep the motor running under high load for a long time.
  • Page 53 ▪ Unless required for maintenance, do not attempt to remove the ▪ controller. Do not use components of other e-bike brands on TENWAYS e-bikes. ▪ This manual cannot cover the installation and maintenance methods ▪ for each e-bike part, and the technical details shown in texts and illustrations in the manual may also change.
  • Page 54 ATTENTION ▪ The battery pack MUST be locked onto the frame battery mount before use. ▪ Ensure the battery and charger are not damaged before charging. ▪ Don't connect the positive and negative terminal of the battery pack. ▪ Don't expose the battery to high temperatures. ▪...

Table of Contents