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TESmart HKS1601A10 Troubleshooting Manual

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Troubleshooting
Generic troubleshooting tips and steps for common AV problems.

Technical Support

Thank you for choosing TESmart.
We are here to help you set up your KVM.
Please make sure you:
-Visit
https://support.tesmart.com
for knowledge base and troubleshooting or scan
the QR code directly with apps like Twitter.
-Consult support@tesmart.com for technical support.
-Usually, you can resolve most issues with the troubleshooting below.

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Summary of Contents for TESmart HKS1601A10

  • Page 1: Technical Support

    Troubleshooting Generic troubleshooting tips and steps for common AV problems. Technical Support Thank you for choosing TESmart. We are here to help you set up your KVM. Please make sure you: -Visit https://support.tesmart.com for knowledge base and troubleshooting or scan the QR code directly with apps like Twitter.

  • Page 2: Table Of Contents

    Contents Technical Support ................1 1. Hotkey Switching Issues .............. 3 1.1 Hotkeys for 16 Ports KVM ............3 2. Keyboard/Mouse Issues ...............5 2.1 My Mouse & Keyboard Are Not Working? ......... 5 3. Video Signal Issues ..............7 3.1 Flashing Monitors/No Display ............ 7 4.

  • Page 3: Hotkey Switching Issues

    Hotkeys not working | Hotkey Issues | Loud Beep 1.1 Hotkeys for 16 Ports KVM hotkey commands | hotkey setup | hotkey commands don't work Applicable product models for hotkeys： HKS1601A10 Basic info： Keyboard must be plugged into dedicated Keyboard/Mouse port for hotkeys to be recognized.
  • Page 4 How can I turn on /off the buzzer? You can use IR remote control to mute or unmute buzzer.  Press keyboard hotkeys Scroll Lock + Scroll Lock + F11 to mute or unmute buzzer. ...

  • Page 5: Keyboard/Mouse Issues

    2. Keyboard/Mouse Issues Jumpy mouse | erratic behavior | repeating keys | multimedia keys not working | No mouse | No keyboard 2.1 My Mouse & Keyboard Are Not Working? First of all make sure you have the USB connection established Please confirm that the keyboard and mouse you use is the basic keyboard and mouse.This KVM only supports basic keyboard mouse, does not support advanced keyboard and mouse including mechanical, multimedia, gaming, wireless...
  • Page 6 could be interference due to distance and the cables. Using a USB extender bring the USB dongle closer to the devices will strengthen the connection. If that still doesn't work we recommend using the USB 2.0 port with a powered USB hub as a workaround.

  • Page 7: Video Signal Issues

    3. Video Signal Issues Blank Screen | No video | Monitor not working | Flashing/Blinking | Only one computer displays | Port # not working | 3.1 Flashing Monitors/No Display Flashing Monitor | Snow screen | Blank Monitor| The following are some common reasons that cause this situation Bad Cable- Its pretty rare but sometimes the video connection could fail.

  • Page 8: Refresh Rates/ Resolution Issues

    4. Refresh Rates/ Resolution Issues Refresh Rate issues | Resolution is incorrect | Bad resolution We see refresh rate/resolution issues all the time when using adapters to connect to the KVM. Its important to remember the connection flows FROM the computer TO the KVM.

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