Subscribe to Our Youtube Channel
Related Manuals for PAX A35
Summary of Contents for PAX A35
- Page 1 Moneris® Go PIN Pad Getting Started Guide Documentation Version: 1.0 Documentation Date: July 23, 2024...
- Page 2 Contents Document control ......................3 Introduction ......................... 4 Before getting started ..........................4 Moneris Go PIN Pad box content ........................6 Installing the hardware ....................7 Connecting the Moneris Go PIN Pad ......................8 Connecting the Moneris Go PIN Pad to your network ..................9 Installing the Ethernet cable..........................9 Communication ......................
- Page 3 Document control Version Date Section Summary of changes July 23, 2024 All sections Initial release Moneris® Go PIN Pad: Getting Started Guide...
- Page 4 Introduction The Moneris Go PIN Pad is a smart PIN Pad solution intended for use with your integrated ECR point of sale application. Key features include: • PCI security for card entry (PCI PTS 6.x SRED) • Multiple card readers: o integrated magnetic stripe reader o integrated chip reader o embedded contactless reader...
- Page 5 Environment Account credentials Test Merchant ID (MID) consisiting of 13 numeric digits beginning with 0030 Associated Store ID (alphanumeric, typically beginning with mogo- or gwca-) Terminal ID (TID) consisting of 8 characters beginning with A5 Production Merchant ID (MID) consisiting of 13 numeric digits beginning with 0030 ...
- Page 6 Make sure you have received all the hardware required to install the Moneris Go PIN Pad terminal. The box includes: Item Description A35 Terminal A35 Combo cable Type-C male to gigabit LAN + Type-C mother base: power input + communication (braided + aluminum shielding + magnetic ring) Length = 3 Meters...
- Page 7 Installing the hardware Get to know your Moneris Go PIN Pad terminal and follow steps to connect the power cable and to your network. Diagram of the front of the Moneris Go PIN Pad Use this diagram to get familiar with the interfaces and ports located in the front of the Moneris Go PIN Pad.
- Page 8 Connecting the Moneris Go PIN Pad The terminal’s power supply is connected using the communication cable provided via USB outlet located under the battery plate. 1. Use a screwdriver to remove the two screws located at the top of the plate. 2.
- Page 9 Connecting the Moneris Go PIN Pad to your network To set up the Moneris Go PIN Pad, the terminal must be able to communicate with the Moneris host by Wi-Fi or Ethernet. If you want to use Wi-Fi to connect the Moneris Go PIN Pad to your network, you can do so during the application setup (Configuring the Moneris Go Integrated App).
- Page 10 4. Connect the USB C and DC power adapter to the USB C female port on the network and power cable. Plug the other end of the power cable into a working power outlet. Moneris® Go PIN Pad: Getting Started Guide...
- Page 11 Communication The Moneris Go PIN Pad can communicate with the Moneris host using these 2 methods. Both require Internet access: Wi-Fi (2.4GHz or 5GHz) Ethernet (connected through the network and power cable) By default the Moneris Go PIN Pad uses dynamic IPs. For static IP, please refer to the next section called Preparing your firewall.
- Page 12 5. Tap Connect. Note: If you are setting up Wi-Fi in response to the “Sync with Moneris failed” message, tap the back button in the navigation bar at the bottom of the screen to return to the setup steps. Note: If you selected static IP, you must reset the terminal for the static IP configuration to take effect.
- Page 13 Configuring the Moneris Go Integrated App The Moneris Go payment application will launch automatically when the Moneris Go PIN Pad is pugged in. Follow each section below to configure the Integrated application (for Cloud or Direct) and to modify communication settings as needed. Access Integrated app settings and configure Cloud and Direct The Laucher application will continue the sync process for a few seconds.
- Page 14 2. Tap Settings. 3. Tap Go to begin configuring your Moneris Go application. 4. Tap English or Français to select language for the initial integrated setup. Note: This screen is used (by the technician) to setup the language for the initial integrated setup only. Moneris®...
- Page 15 5. Tap English or Français to select the language for the integrated Moneris Go PIN Pad terminal to communicate with Moneris. 6. Select the communication settings: Operational mode: Choose between Direct or Cloud Note: The default option is blank. Direct will display Port default value of 1180 •...
- Page 16 8. Wait while the sync process begins to retrieve the Moneris Merchant Note: If the sync process is not successful, “Account not activated” message appears to contact Moneris support. 9. Tap on the Merchant ID field. Enter your Merchant ID number received from TMS. Note: 0030 is prepopulated in the field.
- Page 17 11. Tap Go to continue. 12. The integrated mode idle screen will appear. Exit the Integrated app 1. From the idle screen, swipe from left to right. Moneris® Go PIN Pad: Getting Started Guide...
- Page 18 2. Tap Exit. The home screen will display. Moneris® Go PIN Pad: Getting Started Guide...
- Page 19 Maintenance and Care This section will provide you with instructions for terminal maintenance and care. Power off the terminal The Moneris Go PIN Pad does not have a power button. To power off the Moneris Go PIN Pad: 1. Unplug the power cable from the electrical outlet. Reset the terminal The Moneris Go PIN Pad does not have a power button.
- Page 20 Terminal Care and Cleaning There are a few simple steps to clean and disinfect your terminal. These instructions should be followed to prevent the possibility of damage to your terminal. Terminal Sanitization Instructions Important: Never use solvents, detergents or abrasive cleaners. Cleaning Terminals should only be cleaned using water and a microfiber cloth.
- Page 21 Troubleshooting This section lists possible issues that may occur while setting up your Moneris Go PIN Pad together with suggested solutions. Issue Solution Touch screen is slow or Ensure other electronic terminals are away from the terminal. unresponsive Confirm that the surface of the screen is free from liquids. ...
- Page 22 Merchant and Integrator Support To obtain support for the Moneris Go solution, follow these directions. Situation Directions You are an integrator Contact your assigned Client Consultant or Client Integration developing an integrated Specialist. solution You are a Merchant configuring Contact your integration provider for any additional configuration a third party application or POS steps.
- Page 23 NOTICE OF CONFIDENTIALITY. This document contains information that is the proprietary and confidential property of Moneris. The recipient agrees to maintain this information in confidence and not reproduce or otherwise disclose this information. MONERIS, MONERIS BE PAYMENT READY & Design and MERCHANT DIRECT are registered trade-marks of Moneris Solutions Corporation. All other marks or registered trade-marks are the property of their respective owners.
Need help?
Do you have a question about the A35 and is the answer not in the manual?
Questions and answers