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PAX A35 Setup And User Manual
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PAX A35 Setup And User Manual

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PAX A35 Setup
and User Guide
2023
weareplanet.com

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Summary of Contents for PAX A35

  • Page 1 PAX A35 Setup and User Guide 2023 weareplanet.com...

  • Page 2: Table Of Contents

    PAX A35 Setup and User Guide Table of contents A35 box contents ........................2 A35 terminal details ........................ 3 Connecting the Pin Pad ......................4 Power ........................... 5 Connecting a LAN network ...................... 6 Static IP address configuration ....................7 Software download on the terminal ...................

  • Page 3: A35 Box Contents

    PAX A35 Setup and User Guide 1. A35 box contents Each A35 is supplied with the following items: • 1 x A35 pin pad • 1 x pin pad back lid, with fixation screws • 1 x multi-purpose cable • 1 x AC/DC power adapter (variable by region) •...

  • Page 4: A35 Terminal Details

    PAX A35 Setup and User Guide 2. A35 Terminal Details Power can be supplied to the A35 by connecting the AC power adapter to the communication cable 1. Remove the back cover (At the bottom of the terminal). *Will need Phillips screwdriver* 2.

  • Page 5: Connecting The Pin Pad

    The multi-purpose cable has 2 ends: on one side there is an USB-C-like male connector, while on the other end there are a multitude of connectors. To assemble the A35, please connect the single-connector side of the multi-purpose cable to the pin pad Place the plastic lid on the pin pad in place and fix and tighten the screws with a small screwdriver.

  • Page 6: Power

    The multi-purpose cable provides an USB-C power plug and includes several connectivity options for the A35. To power the A35 you need to use the provided AC/DC power adapter and the USB-A to USB-C cable. Connect the USB-C end of the cable to the DC Input and the USB-A side to the AC/DC adapter as shown in the pictures.

  • Page 7: Connecting A Lan Network

    PAX A35 Setup and User Guide 5. Connecting a LAN network Connect your Ethernet connection to the Ethernet connector (Red Port – illustrated below) to connect your network. USB-C DC Input Ethernet Connector 1. Home page > Select Settings App 2.

  • Page 8: Static Ip Address Configuration

    PAX A35 Setup and User Guide 6. Static IP address configuration 1. Once Ethernet is toggled to Enabled, within the same screen you can swipe up to reveal Ethernet IP mode. 2. Click on Ethernet IP Mode and select Static. Now you can enter your Static IP values •...

  • Page 9: Software Download On The Terminal

    PAX A35 Setup and User Guide 7. Software download on the terminal 1. Open Pax Store App 2. Once the PAX Store app is open, the terminal will be authenticated to PAX Store and will automatically download the following: a. Planet app, b.
  • Page 10 PAX A35 Setup and User Guide 3. The download will be automatically done, and the new app should be visible in the main screen. The download history can be checked via the menu Push History as described below: weareplanet.com...
  • Page 11 PAX A35 Setup and User Guide weareplanet.com...

  • Page 12: Configuration

    PAX A35 Setup and User Guide 8. Configuration Accessing the Configuration menu 1. Select the “Planet Integra Terminal” application (circled below, figure 1). 2. Once the application has been loaded, the user will be presented with the “Invalid terminal config” screen.
  • Page 13 PAX A35 Setup and User Guide Downloading Firmware and Configuration files 1. From the initial configuration menu (figure 1) the user must select “3. Config” 2. User then must select “3. Update” (figure 2) 3. Then the user must select “1. Firmware” (below, figure 3).
  • Page 14 PAX A35 Setup and User Guide 4. The user must then verify that the information on the “Enter the TMS IP/DNS” and “Enter the TMS port” screens match the information shown below. 5. Assuming the information matches, the user can proceed by tapping the green “Enter”...
  • Page 15 PAX A35 Setup and User Guide 7. The terminal will now perform various operations where the user will see the following screens a. “Firmware download in progress xx%” b. “Configuration download in progress” and c. “Event upload in progress”. In-between each of these operations, the terminal will restart the “Integra Terminal”...

  • Page 16: Troubleshooting

    PAX A35 Setup and User Guide 9. Troubleshooting Invalid Terminal Config Should the A35 terminal display ‘invalid terminal config’ on screen (either out of the box or after the initial configuration and use). Invalid terminal config Please download a configuration...
  • Page 17 PAX A35 Setup and User Guide Integra App Closing 1. Integra app instantly closing when opened. a. See the below video as an example. Video Solution To fix this issue follow the below steps: 1. Pax settings 2. Enter Password a.
  • Page 18 PAX A35 Setup and User Guide After all packages were installed from PAX store Integra TE was not starting up automatically. This issue is a result of an incorrect initialization of TE the first time it starts up. If this happens to you, please follow the steps below: 1.

  • Page 19: Contact Us

    PAX A35 Setup and User Guide 10. Contact us Need help? If you have a technical issue or need support troubleshooting, please check the relevant portal for assistance. Our Global Support Team will be glad to help. Visit www.weareplanet.com/support Disclaimer: The procedures included in the document are only valid for brand new terminals.
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