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BSL NEW ENERGY (HONGKONG) CO., LIMITED ESS-GRID-P500E Energy storage converter user manual inquiry@bsl-battery.com www.lithium-battery-factory.com Follow us on :...
01 Safety Instructions 1.1 Safety Symbols When installing, operating and maintaining the equipment, please read this manual first and follow all safety precautions marked on the equipment and in the manual. To ensure that users can better use this product and protect personal and property safety, please read the following symbols carefully.
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This equipment should be used in an environment that meets the design specifications. Otherwise, it may cause equipment failure. The resulting equipment malfunction or component damage, personal safety accidents, property losses, etc. are not within the scope of equipment quality assurance. Local laws, regulations and specifications should be followed when installing, operating and maintaining the equipment.
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9. System damage caused by a third party or customer , including relocation and installation of the system that does not comply with the requirements of this manual, and damage caused by adjustments, changes or removal of identification marks that do not comply with the requirements of this manual.
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voltage at the contact point and confirm that the protective ground wire of the equipment or the part to be repaired is reliably grounded to ensure that there is no risk of electric shock. 4. Except for the personnel who operate the equipment, other personnel are not allowed to approach the equipment.
1.3 Electrical safety 1.3.1 Wiring requirements 1. Please select cables that comply with local laws and regulations. Cables of the same type should be bundled together, and cables of different types should be laid separately. They should not be entangled or crossed.
1.3.2 Grounding requirements 1. It is forbidden to damage the grounding conductor. The grounding body of the equipment should be permanently connected to the protective grounding grid. Before operating the equipment, the electrical connection of the equipment should be checked to ensure that the equipment is reliably grounded.
illustrate: 1. Before connecting cables, make sure the cable labels are correct. 2. If the device has multiple inputs, all inputs of the device should be disconnected and the device can be operated only after it is completely powered off. 3.
drilling process to prevent debris from falling into the equipment, and the debris should be cleaned up in time after drilling. 5. When moving equipment by hand, you should be prepared to bear the weight and wear protective gloves, anti-smash shoes and other safety protection equipment.
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7. After powering off all devices except the battery pack, you must wait for 15 minutes to ensure that the device has no power before operating it. 8. After the power components of the energy storage system are replaced or the wiring is changed, manual wiring detection is required to avoid abnormal system operation.
0 2 Product Introduction 2.1 Overview of Energy Storage Converter Cabinet A single ESS-GRID-P500E energy storage converter cabinet adopts a modular design and is mainly composed of the following parts: 4 125kW PCS modules, a 600kW STS module, a 500kVA isolation transformer, an HMI display and control integrated screen, and some protection, control and other electrical components.
modular PCS, HMI display and control system , power distribution system, etc. The modular PCS is used to facilitate maintenance and expansion; the front maintenance is used to reduce the floor space and maintenance channels; it has the characteristics of safety, reliability, rapid deployment, low cost, high energy efficiency and intelligent management.
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Industrial and Commercial Energy Storage Integrated Cabinets" formulated by the China Electrotechnical Society, the cabinet surface of the ESS-GRID-P500E energy storage converter cabinet adopts anti-corrosion plating or coating to ensure the corrosion resistance of the cabinet. In addition, the cabinet meets the IP54 protection level, which can effectively prevent the intrusion of dust and moisture, and improve the environmental adaptability of the cabinet.
Note: Figure 2.5 is a system solution with on-grid and off-grid functions and an isolation transformer. Different projects have different configurations and slightly different lines. The actual configuration is subject to delivery. 2.6 Product Parameters ESS-GRID-P500E Energy Storage Converter Technical Parameters Product Model P500E P375E P250E...
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Rated AC 180A*4 180A*3 180A*2 180A*1 current Rated Power 500kW 375kW 250kW 125kW Product Model P500E P375E P250E P125E Power Factor -1 ahead ~ +1 behind Current ≤3% (rated power) harmonics Load side Load voltage 400Vac, 3W+PE/3W+N+PE level Load voltage 50/60Hz frequency Overload...
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System Parameters show LCD display and control integrated screen Protection level IP54 (whole cabinet) Electrical With isolation transformer isolation Shutdown self-consumptio <0.1% rated power (excluding transformer) Cooling method Intelligent air cooling Altitude 3000m (>3000m derating) noise Less than 78dB Ambient -25℃~60℃...
W*D*H Table 2.6 Note: The above are typical configuration parameters of the ESS-GRID series energy storage converter cabinet, which are applicable to models with transformers. For models without transformers, the relevant parameters will be adjusted accordingly based on the removal of the transformer.
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voltage range (three-phase four-wire) DC side full load 625~950V (three-phase three-wire) / 670~950V voltage range (three-phase four-wire) Maximum DC 200A current Rated AC voltage 400Vac , 3W+ PE/3W+N+PE model BSL-125AC Rated frequency 50/60Hz , (± 5Hz ) Rated AC current 180A Overload capacity 110% , normal operation;...
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For areas with unstable power grids and frequent power outages, users can configure STS modules according to project requirements and use STS to achieve seamless switching and automatic control of grid connections. The STS module parameters are as follows: model BSL -600 STS 600 kW Rated Power...
Communication interface Table 2.6.2 Figure 2.6.2-STS 2.6.3 Three-phase isolation transformer For off-grid application scenarios, a three-phase isolation transformer is configured to completely disconnect the output and input ends to achieve harmonic filtering and prevent impact current. The isolation transformer module parameters are as follows: Isolation transformer name 500 kVA...
Secondary output 400V voltage Secondary output 720 A current Overload capacity 110% Cooling method Dry self cooling > 97.5% efficiency ≤ 65dB noise Table 2.6.3 Figure 2.6.3 - Transformer 2.6.4 Air Cooling System The heat dissipation system of the energy storage inverter cabinet is designed based on the physical principles of air flow and heat exchange, including key components such as S-shaped air inlet shutters, air inlet holes, air outlet hoods and centrifugal cooling fans.
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air inlet shutters changes the air flow direction from straight to curved, increases the length of the air flow path and the contact area, effectively filters and reduces the entry of dust particles, and guides the uniform cooling airflow; the air inlet holes are designed according to the heat dissipation requirements to allow cold air to enter the cabinet;...
system Figure 2.6.4-2 - Cooling fan 2.6.5 Local Management System The Microgrid Management System (Lotus-ESS) is an intelligent energy management system independently developed by our company. It is specially designed for microgrid systems and is suitable for energy storage power stations and integrated photovoltaic storage and charging power stations of various capacities.
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peak-shaving and valley-filling to assist in grid dispatch and frequency stabilization. On the distribution side, it relieves pressure during peak power consumption and balances excess electricity during off-peak periods through peak-shaving and valley-filling and flexible DC interconnection. In addition, the power consumption side can be used as an uninterruptible power supply and DC source.
1 set of RTC real-time clock Real-time clock Table 2.6.3 Figure 2.6.3-HMI 2.7 Configuration List In summary, the overall configuration list of the energy storage converter cabinet under typical configuration is as follows: name model unit quantity Cabinet 1450*1000*2300mm tower AC Power Module BSL-125AC tower...
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Power distribution Micro-break system Management Lotus-ESS System Isolation transformer 500kVA tower Table 2.7...
Installation, transportation and storage 3.1 Packaging and storage 3.1.1 Product packaging In order to keep the product in a better protective state during transportation, it is packed in a specific wooden box. The equipment packaging has the following basic parameters (including but not limited to), which need to be carefully checked according to project requirements: parameter illustrate...
Figure 3.1.1- Packaging diagram 3.1.2 Product Storage If the product is not transported or installed for use immediately, it must be stored indoors in a location that meets the following conditions: parameter Require Storage temperature -25 ℃ ~+60 ℃ (without battery) Storage relative humidity <...
1. In order to keep the equipment in a better protective state, it is recommended to transport it with packaging; 2. Equipment transportation must be carried out according to the requirements marked on the packaging to prevent personal injury and equipment damage;...
Figure 3.2.2- Schematic diagram of transportation 3.3 Installation Environment The installation layout of the energy storage system must meet the fire protection distance or firewall requirements specified by local standards, including but not limited to " GB 51048-2014 Design Specifications for Electrochemical Energy Storage Stations "...
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2. Choose a well-ventilated place. When the equipment is running, do not block the vents and cooling system to prevent high temperature fire. There should be enough installation space to ensure that surrounding equipment will not be affected by the heat generated by the product; the installation location should ensure that there is enough space for external wiring.
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should not be installed below water pipes, air outlets, or other locations where condensation water is likely to form. It should not be installed below air conditioning outlets, vents, computer room outlet windows, or other locations that are prone to water leakage to prevent liquid from entering the interior and causing a short circuit in the equipment.
6. Within the boundaries of mining subsidence (dislocation) areas. Areas that may be flooded after the dam or embankment fails. 7. Earthquake faults and earthquake zones with a fortification intensity higher than 9 degrees. Areas with direct hazards such as debris flows, landslides, quicksand, and karst caves.
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3. Users are required to prepare relevant installation tools before installation. Serial Inspection items Treatment measures number Check whether the fasteners If it is loose, tighten the screws are tightened. again. Whether the space If there is insufficient space, it is environment meets the recommended to redesign and installation size requirements.
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Factory inspection serving report Packing List serving Table 3.4-2 Delivery List Serial Tool Name legend number Insulating gloves Protective glasses Insulated shoes Work clothes helmet screwdriver Wire strippers Hydraulic pliers Serial Tool Name legend number...
Heat Gun multimeter Torque wrench Marking pen Table 3.4-3 Installation tool preparation 3.4 Foundation Engineering Installation In the energy storage inverter installation project, the "GB55003-2021 General Specification for Building and Municipal Foundations" is followed. Site preparation is carried out first, and then basic engineering construction is carried out, including concrete foundation, drainage trough, wire trough construction and guardrail installation, which correspond to foundation construction, drainage system, electrical wiring and enclosure structure...
installation of the energy storage converter cabinet will proceed, involving transportation, positioning, electrical connection and installation of auxiliary equipment. After the entire installation process is completed, the energy storage converter cabinet needs to pass the commissioning test and final acceptance to ensure that the system meets the design requirements and performance standards.
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2. Refer to the product weight and select an installation location that has sufficient load-bearing strength; 3. The grounding point is reliable and the grounding resistance is guaranteed to be less than 4Ω. Figure 3.5-1 Installation reference diagram Note: The actual dimensions of the device are subject to delivery. The second step is to remove the bottom panel of the equipment after removing the wooden box.
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Figure 3.5-2 Schematic diagram of the bottom panel of the equipment The third step is to use a forklift to place the equipment on the foundation, align the equipment fixing holes with the embedded nuts on the foundation, and tighten them with M16X40 bolts. Figure 3.5-3 Schematic diagram of bolt tightening at the bottom of the equipment...
3.6 Electrical installation The energy storage converter cabinet adopts an integrated structure, and the wiring between the internal modules has been completed. Only the electrical cables for the AC side and external communication need to be installed on site. According to the product power and cable specifications, a wiring reference is provided as shown in Table 3.6.1.
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1. Before wiring, check that all switches in the equipment are in the off state and ensure that the equipment is not powered; 2. Disconnect the power grid switch before wiring to ensure that the cables are not energized; 3. Make sure the phase sequence of the cables is correct. You can add yellow, green, red, and black insulation sheaths or logos to distinguish them to prevent incorrect phase sequence.
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equipment or cables. In order to prevent the terminal from loosening due to force, causing poor contact, increased contact resistance, and heat generation, etc., it is necessary to ensure that the bolts tightening the terminal meet the torque requirements listed in Table 3.6.2: Wiring torque requirement table Screw size...
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Figure 3.6.3 Wiring diagram The following is a schematic diagram of the installation of terminals and fixing screws when wiring the system power cables: The cable and copper bus connection specifications are as follows Figure 3.6.4 Terminal block installation Notice: 1.
2. When using aluminum alloy cables, please use copper-aluminum transition terminals, or aluminum terminals with copper-aluminum transition gaskets. 3.7 Check after installation After installation, the following items must be checked and measured again to avoid equipment damage and property loss. Serial Inspection items number...
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Use fireproof mud to seal the gaps between cables to prevent small animals from entering. Table 3.7...
0 4 Startup and debugging 4.1 Check before power on 1. Check whether the circuit breaker in the energy storage converter cabinet is in the disconnected state; 2. Check whether the connection terminals of all communication and power supply cables are connected reliably; 3.
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a. The appearance of the equipment is intact, without damage, rust or paint peeling. If there is paint peeling, please repaint it; b. Equipment labels must be clearly visible and damaged labels must be replaced in a timely manner. 2) Grounding check: The box has a grounding point and is grounded securely;...
overlap are tightened, the markings are not misplaced, and there is no debris on the copper bar. Component inspection: The circuit breakers are in the open position; the lightning arrester indicator is green. Note: Wear insulating gloves when operating. 4.3 Boot steps The product startup and operation process is as follows: 1.
Mode" interface; 5. Enable all modules on the "Switch" page of the touch screen and click "Inverter On" to complete the startup . Note: When using the QF2 bypass switch for equipment maintenance, remember to disconnect the QF1 load switch first. Figure 4.3 Switch position diagram 4.4 Trial operation After the electrical installation of the equipment is completed, in order...
2. Turn on the air conditioner in "Data" -> "Environmental Monitoring", enable all modules in the "Switch" interface, and click "System On"; 3. Observe the parameters of the PCS, battery and air conditioner on the screen during operation. If there is any abnormality, stop the machine for inspection in time;...
When the product needs daily maintenance, it needs to be shut down. The normal shutdown operation of the product is as follows: 1. Click the touch screen switch interface and click "System Shutdown"; 2. Refer to Figure 4.3, disconnect the system transformer pre-charging switch, auxiliary power switch, open QF1 load switch, and open QF4 DC switch;...
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case switch, and wait for 10 minutes before turning on the machine!
0 5Run and Operation 5.1 Human-machine interface After the system is powered on, the LCD touch screen enters the startup interface. After 30 seconds, the startup interface disappears and the system enters the "Home" interface. As shown in Figure 5.1, the home interface displays the system's real-time power, voltage, current, power generation, operating mode, working status and other information.
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number Name Display the system's operating Home none status and the current day's charge and discharge curve Display of all analog data of Real-time data converter data Real-time Inverter working status and switch status status display Serial Menu Menu Items Parameter function number Name...
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Operation System operation mode settings Mode Parameter Converter and battery parameter settings settings Factory settings Device manufacturer settings System System software upgrade Upgrade Communication Perform communication settings Settings switch System switch System startup and shutdown ① The first indicator from top to bottom is the power indicator: HMI left side Indicator...
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③ The third indicator from top to bottom is the fault indicator: when there is a fault in the system, the HMI left side Indicator red indicator flashes; when there is Indicator Lights Lights no fault in the system, the red indicator is off (flashing frequency once every 1s) Serial...
5.2 Power on/off operation 1、System start: Refer to Figure 4.3, close the transformer pre-charging switch, auxiliary power switch, close the QF3 mains switch, complete transformer soft start, close the QF1 load switch, and close the QF4 DC switch. 2、Set the converter parameters in the "System" -> "Parameter Setting" interface, select the required operation mode in the "System"...
5. Disconnect all AC and DC switches and auxiliary power switches of AC energy storage cabinets, DC photovoltaic cabinets, and battery cabinets. Figure 5.2-2 Power on/off interface 5.3 Communication Settings Figure 5.3-1 Communication check...
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Note: Communication settings refer to the communication protocol settings between the HMI integrated screen and the battery BMS, and between the LCD touch screen and the EMS background. 1. Check that the battery BMS communication line has been connected to the CAN2_H and CAN2_L terminals on the back of the touch screen; 2.
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Figure 5.3-2 Communication settings interface 6. Backstage EMS communication settings 2: If Ethernet communication is used, the energy storage system will be used as the server. The default host address is: 192.168.1.100. Set the local address corresponding to the communication panel to 1 and the server port to 502. If multiple energy storage systems are connected to the backstage IP address, they cannot be repeated.
5.4 Operation mode settings 5.4.1 Introduction to operation mode The operation modes of the energy storage converter are divided into the following three types: 1. Grid-connected manual mode: In this mode, the energy storage system is connected to the grid, but the start and stop must be manually operated by the user through the LCD touch screen.
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a. The on-grid and off-grid switching can be set to scheduled trigger or unscheduled trigger. If it is set to unscheduled trigger, when the mains power is off, it will automatically switch to off-grid operation, and the system can output a stable 400V/50Hz three-phase AC voltage; when the mains power is on, it will automatically switch to on-grid mode.
-> "Anti-backflow Enable" setting interface is as follows: Figure 5.4.1-2 Anti-backflow setting interface 5.4.2 Grid-connected manual mode 1. Click "System" -> "Operation Mode" to enter the page shown in Figure 5.4.2-1.
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Figure 5.4.2-1 Grid-connected manual mode setting 2. Set the control mode to "Manual Mode" and set the corresponding active power, power factor, and reactive power on the "Parameter Setting" page. The machine will run according to the set values (positive values are for discharge, negative values are for charging).
Figure 5.4.2-3 Power on/off interface 5.4.3 Grid-connected automatic mode Peak shaving and valley filling mode: 1. Click "System" -> "Operation Mode", and click the "Peak Shaving and Valley Filling" button to enter the settings page; Figure 5.4.3-1 Peak shaving and valley filling operation setting interface 2.
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time period and power: set the start and end time, charge and discharge power, and whether to enable in time period 1; click the next item to enter the time period 2 setting, save and exit after completing all time period settings;...
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interface 4. Change the "Control Mode" to "Peak Shaving and Valley Filling"; Figure 5.4.3-4 Peak shaving and valley filling control mode 5. This is the automatic mode: Pause, click "Switch" -> "System On" to complete the local automatic control mode setting. Figure 5.4.3-5 Local control operation mode is turned on Fallback mode:...
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1. Click "System" -> "Operation Mode", and click the "Backup Mode" button to enter the settings page; a. When setting AC power charging enable: Allow AC power to charge the battery; b. Battery charging power: Set the required battery charging power value;...
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Figure 5.4.3-6 Backup mode setting interface 1 3、When the oil generator is running in reverse mode, disconnect the grid switch, close the oil generator switch, and close the load switch; a. Click "System" -> "Operation Mode" -> "Grid" and set it to generator; b.
longer charge the battery. 3. Change "Control Mode" to "Backup Mode"; Figure 5.4.3-7 Backup mode setting interface 2 4、This is the automatic mode: Pause, click "Switch" -> "System On" to complete the local automatic control mode setting. Figure 5.4.3-8 Automatic control mode operation starts 5.4.4 Automatic switching between on-grid and off-grid...
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On-grid to off-grid: When the system is running in the grid-connected state and the grid suddenly loses power, the STS detects the grid power failure, transmits the grid power failure information to the PCS and performs the tripping operation. At the same time, the PCS automatically switches from the grid-connected mode to the off-grid mode after receiving the STS signal.
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off-grid mode and set "grid-connected" to "off-grid"; 4. When running in off-grid mode, you can manually switch to grid-connected mode (assuming that mains power is available), and set "off-grid" to "grid-connected". Figure 5.4.4-1 Manual on-grid and off-grid switching mode setting interface Automatic disconnection mode: 1.
Figure 5.4.4-2 Automatic on-grid and off-grid switching mode setting interface 5.4.5 Battery parameter settings 1. Click "System" -> "Parameter Settings" to enter the current page; 2. Customers set the upper and lower limits of SOC according to their own needs; 3.
Figure 5.4.5 Battery charge and discharge settings interface 5.4.6 Environmental Monitoring Interface 1. Click "Data" -> "Environmental Monitoring" to enter the following interface; 2. You can view the real-time system environment status, air conditioning parameter settings, and air conditioning on and off on the interface.
When the temperature is lower than the heating point, the air conditioner heating is turned on. When the temperature reaches the heating point plus the return difference, the heating is turned off. The return difference value is 5℃ by default (adjustable from 1 to 10℃). Figure 5.4.6 Environmental monitoring interface 5.4.7 Data viewing and export 1.
Figure 5.4.7-1 Data report interface Figure 5.4.7-2 Data export interface 5.4.8 Software Upgrade Software upgrade includes: integrated screen software, power module DSP software, power module ARM software upgrade. Before upgrading, turn off the system on the "Switch" page of the touch screen, that is, the...
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software must be upgraded when the system is stopped. 1. First, prepare a USB flash drive and a computer, create a new folder in the USB flash drive and name it "UPDATE" to store the burning files; Figure 5.4.8-1 Create an upgrade software folder 2.
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Figure 5.4.8-3 Password verification 4. Insert the USB flash drive on the back of the LCD integrated screen. The interface shows that the USB flash drive is connected and the upgrade file is detected. 5. To upgrade the integrated screen software, click "LCD Upgrade" and wait for about 15 seconds, and then a prompt will appear saying that the upgrade is successful;...
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8. Click "DSP/ARM Upgrade" and wait for about 5 minutes before the upgrade is successful. The system upgrade is complete. illustrate: If the system has multiple modules, it is recommended to upgrade module 1 first, and then upgrade module 2 until all modules are upgraded. Notice: 1.
0 6 Alarm and Maintenance Terminology explanation: Serial the term explain number Fault The equipment fails and the system stops running The output power of the equipment decreases or some functions fail due to external factors, but it Alerts does not affect the charging and discharging functions of the system.
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Fault alarm processing method table Alarm/Fault part question Solution 1. Check whether there is water accumulation inside the cabinet; Flooding Battery Energy storage 2. Confirm whether the distributed Fault compartment cabinet flooded energy storage cabinet is leaking and whether the equipment inside the cabinet is intact.
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1. Disconnect the power switch, open the air conditioner junction box, and check whether the wiring 1. The wiring is loose is loose; Outdoor fan alarm air conditioner 2. The fan is 2. Observe whether the fan is damaged obviously damaged or has a burning smell.
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whether the internal fan is operating normally; 3. Contact the manufacturer 1. Check whether the air inlet and outlet of the electrical Balance bridge Energy Storage Internal temperature compartment are blocked; 2. Check Over temperature Converter is too high whether the internal fan is fault operating normally;...
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1. Check if the parallel cables are loose or abnormal; Parallel/synchronous Energy Storage Parallel/synchronous 2. Check if the parallel settings are fault Converter signal interruption abnormal; 3. The hardware circuit is damaged. Internal relay 1. Replace the energy storage Relay open circuit Energy Storage abnormality converter module 2.
6.2 System Maintenance In order to ensure the long-term stable operation of the system, a corresponding maintenance plan needs to be formulated according to different environmental conditions. 1. Maintenance cycle 1. For energy storage systems installed in areas with severe dust, high salt fog or heavy industrial parks, it is recommended that the maintenance cycle be once a month, given the significant impact of environmental factors on the equipment.
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3. Vibration monitoring: monitor the vibration of the equipment during operation to ensure stable operation of the equipment. 4. Troubleshooting: When a problem is found, handle it in a timely manner to ensure the normal operation of the system. Notice: 1.
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1. The fan rotates normally without 1. Check the noise jamming or abnormal noise. and vibration 2. The surface of the air outlet cover is 2. Check the air hood clean and unobstructed. 1. The fan on the front panel rotates 1.
2. Insulation test 2. The insulating material has no damage, discoloration or carbonization, and the insulation resistance is within the specified range. 1. Check the lightning 1. The lightning arrester, circuit breaker arrester and contactor are normal 2. Check the circuit .
Protective tools: Figure 6.3.1 6.3.2 Cleaning and maintenance Cleaning maintenance table Is the system category action Reference Standards powered off? Clean the 1. No dust accumulation in Cabinet vents the vents...
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Cleaning 1. No insects, rats, snakes Cabinet dustproof or other animals can enter cotton 1. The dustproof cotton has Flush Cabinet no obvious discoloration appearance and debris 1. The surface of the air outlet cover is clean and Air outlet Cleaning unobstructed;...
actual conditions; the dustproof cotton can be used for up to 2 years. Recommended tools: high-pressure water gun. Table 6.3.2 6.3.3 Operation steps Step 1: Power off the system 1. Click "System Shutdown" on the touch screen switch interface; 2. Disconnect the system transformer pre-charging switch, auxiliary power switch, QF3 mains switch, QF1 load switch, QF4 DC switch, etc.;...
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Step 2: Use special tools and keys to open the system cabinet door Step 3: Disconnect the mains circuit breaker from the upper distribution box and hang a "Do Not Close" inspection sign Use a multimeter to measure whether the device is still charged. Wait until the device is no longer charged before proceeding to the next step.
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Figure 6.3.3-3 Step 5: Use a high-pressure water gun to rinse the dustproof cotton. If it is too dirty, use a detergent to clean it. Figure 6.3.3-4 Step 6 Put the cleaned dustproof cotton into the aluminum alloy dustproof cotton frame and dry it, then fix it with a buckle Step 7 Reboot...
6.4 Warranty Service 6.4.1 Warranty Period In case of correct use of the product, the warranty period agreed in the commercial contract shall prevail. 6.4.2 Warranty Scope During the warranty period, if the product is caused by quality problems, our company will repair or replace the product for free. Customers should reserve a reasonable response time for our company's repair, and the replaced product will be handled by our company.
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4. Damage caused by improper installation, modification or dismantling by unauthorized personnel; 5. Damage caused by operation under abnormal conditions or environment; 6. Machine failure or damage caused by using non-Natong parts or software; 7. Failures caused by force majeure such as fire, earthquake, flood, etc.
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