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Appendix D. Warranty information
This section contains the warranty period for your product, information about
obtaining warranty service and support, and the IBM Statement of Limited
Warranty.
Warranty period
Contact your place of purchase for warranty service information.
Machine - VXA-2 Internal Tape Drive
Service and support
The following information describes the technical support that is available for your
product, during the warranty period or throughout the life of the product. Refer to
your IBM Statement of Limited Warranty for a full explanation of IBM warranty
terms.
Warranty information on the World Wide Web
The IBM Machine Warranties Web site at
http://www.ibm.com/servers/support/machine_warranties/ contains a
worldwide overview of the IBM Limited Warranty for IBM Machines, a glossary of
terms used in the Statement of Limited Warranty, Frequently Asked Questions
(FAQ), and links to Product Support Web pages. The IBM Statement of Limited
Warranty is available from this Web site in 29 languages in Portable Document
Format (PDF).
Online technical support
Online technical support is available during the life of your product through the
Personal Computing Support Web site at http://www.ibm.com/pc/support/.
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM
computer, you might be entitled to service at your location. Your technical support
representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the IBM HelpCenter
withdrawn or made available for a fee, at IBM's discretion, 90 days after the option
has been withdrawn from marketing. Additional support offerings, including
step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v Option name
v Option number
© Copyright IBM Corp. 2003
Warranty period
Parts: 3 years; labor: 0 years
Service delivery method
CCE (customer carry in or mail in)
®
will be
D-1
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