Vizio VMT40-55M User Manual page 34

VIZIO VMT40-55M User Manual
WARRANTY REPAIR PROCEDURE
Warranty repair generally is performed on equipment which is determined to be economically repairable.
If VIZIO Technical Support determines that a problem with the equipment may be within the terms and
conditions of the VIZIO Limited Product Warranty and that repair may be economically performed, the
customer will be provided with repair authorization number and shipping for repair instructions. The
determination for performing the repair may be dependent upon the manufacturing defect and is at
VIZIO's option and sole discretion. Proof of purchase is required to confirm the product is within the one-
year limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.
The total approximate time for the repair process, which includes the repair diagnosis, obtaining the
replacement part(s), and arranging the repair, is typically completed within approximately 3 to 5 business
days, pending availability replacement parts and other factors.
WARRANTY REPLACEMENT PROCEDURE
Warranty Replacement generally is performed on audio equipment which is determined to be
economically unrepairable.
If VIZIO Technical Support determines that a problem with the equipment may be within the terms and
conditions of the VIZIO Limited Product Warranty and that a repair is not economically possible, based on
certain manufacturing defects in materials and/or workmanship, and/or at VIZIO's option and sole
discretion, the customer will be provided with a return authorization number and replacement instructions.
Proof of purchase is required to confirm the product is within the one-year limited warranty period and
meets the terms and conditions of the VIZIO Limited Product Warranty.
The customer is responsible for the transportation charges to VIZIO's service center to effect a swap of
the original unit with the replacement unit. VIZIO will be responsible for the return transportation charges
from the service center to the customer. Please read VIZIO's Limited Product Warranty for warranty terms
and conditions.
MAIL-IN WARRANTY REPAIR PROCEDURE
If VIZIO Technical Support determines that a problem with the equipment may be within the terms and
conditions of the VIZIO Limited Product Warranty and that a mail-in repair may be performed, the
customer will be provided with a return authorization number and mail-in repair instructions. Proof of
purchase is required to confirm the product is within the one-year limited warranty period and meets the
terms and conditions of the VIZIO Limited Product Warranty.
The customer will be provided with instructions for packing and shipping the unit to the VIZIO service
center. The original carton box and packing material, or an equivalent as designated by VIZIO, must be
utilized. The cost of shipping to VIZIO's service center is at the customer's expense. After the product is
repaired and tested, the VIZIO service center will ship the unit back to the customer at VIZIO's expense.
VIZIO is not responsible for the de-installation or re-installation of the product. Please read VIZIO's
Limited Product Warranty for warranty terms and conditions.
PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR AUTHORIZATION.
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