Troubleshooting Guide - Vizio VMT40-55M User Manual

8.0 Troubleshooting Guide

If the VMT40-55M fails to operate, or the performance changes dramatically, check the operation in
accordance with the following instructions. If the VMT40-55M still fails to perform as expected, contact the
VIZIO for assistance by calling 1-877-MYVIZIO (1-877-698-4946) or e-mail us at
Problem
TV does not fully tilt
down:
TV stops moving up in
middle of its operation:
TV does not
automatically tilt down
and up when the TV is
turned ON and OFF:
The automated mount
does not respond to
remote control
commands:
TV leans forward in the
upright position:
Solution
a. The mounting system relies on the weight of TV to tilt down the TV.
Check to see if there is any foreign object such as wire and cable stopping
the TV from tilting down. If so, remove or relocate the foreign object. Refer
to Section 4.0.
b. The spring may be holding the TV up. Refer to Section 6.0 and remove
the spring.
c. Check to see if the pin [04] is not in the "P1", "P2", or "UP" hole in the
non-motorized bracket [03]. Refer to Section 8.0.
a. Check to see if a foreign object is impeding the TV from moving upwards.
If so, remove or relocate the foreign object.
b. If the TV weight exceeds 105 lbs (48 Kg), then do NOT use this product
to support the overweight TV.
c. Program may be malfunctioning. Reset to factory setting by pressing
"RESET" button on the remote control [05]. Refer to Section 9.0.
a. "MANU" button may have been accidentally pushed. Push the "AUTO"
button on the remote control [05] to reset to Auto-Mode. Refer to Section
9.0.
b. Check to see if the optical cable [08] has been disconnected. Refer to
Section 4.0.
a. The IR receiver jack [07] may be disconnected from the control box.
Refer to Section 4.0.
b. The IR receiver head [07] may be located in a poor location where it is
difficult to receive the IR signal from the remote control [05]. Relocate the IR
receiver head. Refer to Section 4.0.
c. The AC power adapter jack [06] may be disconnected from the control
box. Refer to Section 4.0.
d. A foreign object may be impeding the movement of the TV.
e. The batteries in the remote control [05] may be bad. Replace the
batteries.
The weight of the TV is making the TV lean forward. Refer to Section 7.0
to adjust the upright position of the TV.
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VIZIO VMT40-55M User Manual
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