Policy Manager Server And Policy Manager Console - F-SECURE POLICY MANAGER 9.0 Administrator's Manual

84 | F-Secure Policy Manager | Troubleshooting

Policy Manager Server and Policy Manager Console

Issues regarding Policy Manager Server and Policy Manager Console are described here.
Question
Why doesn't Policy Manager Server start?
Where are the log files, configuration files and
communication directory located for Policy Manager
Server?
Where are the Policy Manager Console log files
located?
Answer
Runtime errors, warnings and other information can
be found in the file:
<F-Secure>\Management Server
5\logs\error.log
If the Application log in Event viewer
(Administrative tools in NT/2000/2003) shows
ServerRoot must be a valid directory or
Syntax error on line 6 from Apache service,
do the following:
First check the validity of the ServerRoot line that
is defined in the httpd.conf file (line 6 by default).
If this is correct, check that the communication
directory access rights
(properties/security/permissions) includes
the Local Service user account. If Local Service is not
listed as an authorized user, add the user manually,
and set the access rights to
the access rights to the Management Server 5
directory (by default C:\Program
Files\F-Secure\Management Server 5) and
all its subdirectories. After these changes, restart the
Policy Manager Server service or reboot the computer.
The Local Service account is the Windows system
account, and the Policy Manager Server service is
started under this user account. With normal
installation, the directory access rights for the
Management Server 5 directory are automatically
set correctly. If the directory is copied by hand or, for
example, restored from backup, the access rights
might be deleted. In this case execute the steps
described in the previous paragraph.
The log files are located in:
<F-Secure>\Management Server 5\logs
The configuration files are in:
<F-Secure>\Management Server 5\conf
The Policy Manager Server communication directory
is located at:
<F-Secure>\\Management Server 5\commdir
The log file is:
<F-Secure>\Administrator\lib\administrator.error.log
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