Troubleshooting - F-SECURE POLICY MANAGER 9.0 Administrator's Manual

74 | F-Secure Policy Manager | Updating virus definition databases

Troubleshooting

Below are some examples of problems that may be logged as error messages in the fsaua.log file.
Problem
There was a DNS lookup failure, or
connection failed, was lost or
refused.
Proxy Authentication failed.
The disk is full or there was an IO
error.
There was a server error or an
unspecified error.
Reason
Network problems
The password entered for HTTP
proxy is incorrect.
There is not enough free disk
space on the drive where the
destination directory is located.
Unknown
Solution
Check that the network is configured
correctly.
Check and correct the HTTP proxy
password in the http_proxies
directive in the fsaua.cfg file.
Free some disk space to enable the
update.
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