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Elo Touch Solutions I-Series 5 ESY10I1 User Manual

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USER MANUAL
Elo Touch Solutions
I-Series 5 for Android
(TM)
Standard Models
ESY10I1
ESY15I1
ESY22I1

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Summary of Contents for Elo Touch Solutions I-Series 5 ESY10I1

  • Page 1 USER MANUAL Elo Touch Solutions I-Series 5 for Android (TM) Standard Models ESY10I1 ESY15I1 ESY22I1...
  • Page 2 Disclaimer The information in this document is subject to change without notice. Elo Touch Solutions, Inc., and its Affiliates (collectively “Elo”) makes no representations or warranties with respect to the contents herein and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.

  • Page 3: Table Of Contents

    Contents Section 1 ................................................. 6 Product Description ............................................................7 Overview – Specifications ..........................................................7 Features: I-Series 5.0 ............................................................8 Section 2 ................................................. 9 Unpacking ................................................................. 10 10.1 inch ................................................................10 15.6-inch ................................................................11 21.5-inch ................................................................11 How to Install Power over Ethernet (Elo Part Number E669163) ..............................................12 Power Button ..............................................................
  • Page 4 Display size ................................................................. 37 Sound ................................................................. 40 Storage ................................................................45 Storage Manager ............................................................. 45 Wakeup Source ..............................................................46 Location ................................................................48 Security................................................................49 Accounts ................................................................53 Accessibility ............................................................... 54 Digitial Wellbeing & parental controls ......................................................56 System ................................................................57 Reset options ..............................................................60 Multiple users ..............................................................
  • Page 5 Optional Peripherals ............................................................73 Section 5: Technical Support and Maintenance....................................76 Technical Assistance ............................................................76 Elo I-Series 5.0 Care and Handling ......................................................... 77 Operating time and Panel Image Sticking ....................................................78 Section 6: Regulatory Information ........................................79 Electrical Safety Information ........................................................... 79 Emissions and Immunity Information ......................................................

  • Page 6: Section 1

    Section 1 Introduction User Manual – I-Series 5 for Android UM600843 Rev A page 6 of 86 (TM)

  • Page 7: Product Description

    Product Description Your new I-Series 5.0 Interactive Signage system combines reliable performance from Elo with the latest developments in touchscreen technology and display design. This combination of features creates a natural flow of information between a user and the I-Series 5.0 system. Overview –...

  • Page 8: Features: I-Series 5.0

    Features: I-Series 5.0 • 10.1 / 15.6/ 21.5-inch Display • 8 Megapixel Camera • Dual Microphones • Dual Speakers • 2 MIMO Wi-Fi Antennas • Vesa Mounting pattern 75mm for 10", 75 and 100mm for 15" and 22" User Manual – I-Series 5 for Android UM600843 Rev A page 8 of 86 (TM)

  • Page 9: Section 2

    Section 2 Getting Started User Manual – I-Series 5 for Android UM600843 Rev A page 9 of 86 (TM)

  • Page 10: Unpacking

    Unpacking Verify that the box contains: • Elo I-Series 5.0 • Power Brick • North American Power Cable • European Power Cable • Quick Install Guide • Screws for cable cover door Remove all protective materials from the device. Inspect the device for damage. Report immediately if the system has damaged part and/or missing items as listed above.

  • Page 11: 15.6-Inch

    15.6-inch 21.5-inch User Manual – I-Series 5 for Android UM600843 Rev A page 11 of 86 (TM)

  • Page 12: How To Install Power Over Ethernet (Elo Part Number E669163)

    How to Install Power over Ethernet (Elo Part Number E669163) • Unscrew the PoE cover from the back of the device. See full details in the Power over Ethernet kit Quick Install Guide • Mount the PoE module so that the pins line up with the mating receptacle. This equipment is only to be connected to PoE networks without routing to outside plants Power Button Note: As soon as power is applied to the system, the device will boot up.

  • Page 13: Power / Function Buttons Features And Gestures

    Power / Function Buttons Features and Gestures Power button On-Screen display menu If the power button is pressed for more than 2 seconds, a pop-up screen menu will appear. User Manual – I-Series 5 for Android UM600843 Rev A page 13 of 86 (TM)

  • Page 14: Out Of Box Experience (Oobe)

    Out of Box Experience (OOBE) Step 3: Step 2: Step 1: • Go to Page15-16 for EloView® Home • Follow on-screen instructions • Choose the following set (screen locked at default). to complete the setup. up method. • Go to Page17-21 for GMS and •...

  • Page 15: Elo Home Apk Home Screen - Enroll With Eloview

    Elo Home APK Home Screen – Enroll with Eloview Refer to ELOVIEW SUPPORT PAGE on www.elotouch.com for Eloview information The Elo Home APK Home Screen is the starting point for navigating of the device. You can place your favorite apps and widgets here. Note: The images below may appear different from the actual device.
  • Page 16 Elo Home APK Quick Settings To access the Quick Settings, tap 3 lines menu from Elo Home APK Home Screen. Located on the upper right side. Exit Settings: ❖ Wi-Fi ❖ Bluetooth ❖ Battery • Brightness Tap an Icon once to enable ❖...

  • Page 17: Screen Lock And Home Screens - Gms

    Screen Lock and Home Screens – GMS Note: The images below may appear different from the actual computer. Home Screen Lock Screen Home Screen is the starting point for navigating the I-Series device. You can place your favorite apps and widgets here.
  • Page 18 Notification Panel The notification panel allows for quick access to setting shortcuts and notification alerts. Note: The images below may appear different from the actual device. To open the Notification Panel • From the Home Screen, swipe down from the top of the touch screen. •...
  • Page 19 Quick Acess Panel Access Panel allows for quick access frequently used settings, Brightness, and a shortcut to System Settings Note: The images below may appear different from the actual computer. To open the Full Quick Access Panel • From the Lock Screen, swipe down from top of the touch screen once. •...
  • Page 20 Application Drawer & Google Application The application drawer is a menu containing all of the applications installed on the device including System Settings. This is different from the Home Screen, as it contains every app installed and cannot be customized. Note: The images below may appear different from the actual computer.
  • Page 21 Customize and add a shortcut to the Home Screen. Note: The images below may appear different from the actual computer. • From the Application drawer, press and hold an app or (Icon) then drag the Icon to move the app to the Home Screen. •...

  • Page 22: Section 3

    Section 3 System Settings The System Settings menu allows you to control most aspects of your device - everything from establishing a new Wi-Fi or Bluetooth connection, to installing a third-party onscreen keyboard, to adjusting system sounds and screen brightness. User Manual –...

  • Page 23: Network & Internet

    Network & Internet The Network & Internet application allows you to access Wi-Fi, Airplane Mode, Mobile plan, Hotspot, Tethering and Advanced settings of Data Saver, VPN and DNS. To set up Network and Internet, enter Settings → Network & Internet → WLAN •...
  • Page 24 Joining Wi-Fi using QR code • From the list of saved Wi-Fi scroll down and tap • (QR code) icon to the right of Add network. • Position the viewfinder over the QR code on another device. Sharing Wi-Fi using QR code •...

  • Page 25: Wi-Fi Hotspot

    Enabling Dynamic Frequency Selection (DFS) channels • From the Wi-fi settings page, select Wi-Fi preferences • Select Advanced • Enable or Disable the DFS selection option • The following channels are supported: Channel 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 144 Disconnecting a connected Wireless Network •...
  • Page 26 • To enter manually the password, tap Hotspot password USB tethering This feature is for sharing Internet connection to another device using a USB cable. Note: The USB cable must be connected first from I-Series 5.0 to another device or PC. See Connected device → USB on this user manual.

  • Page 27: Connected Devices

    Connected devices The Connected devices application allows you to pair Bluetooth devices, NFC, and USB (Tethering File transfer MDI and PTP) To setup, enter Settings → Connected devices → Note: To activate the USB settings, connect the USB cable from the I-Series 5.0 to another device or PC. Once the I-Series detects the external computer, it will become available in the USB preference settings.
  • Page 28 • Tap PAIR, to connect. • When the Bluetooth device is successfully connected to I-Series 5.0, the connection will show as Active or Connected. Unpair a paired Bluetooth Device • Navigate back to ‘Connected devices’ screen, from AVAILABLE MEDIA DEVICES or PREVIOUSLY CONNECTED DEVICES. •...
  • Page 29 • Tap Enable wireless display to begin scanning for compatible displays. • From the list, tap a wireless display (e.g. TV). From the Wireless Display device (TV), if promoted tap Allow. Disconnect and forget a connected wireless display • To stop the device from casting, tap the connected wireless display (e.g. TV). •...
  • Page 30 Printing Note: Make sure I-Series 5.0 and printer are connected to the same network. • Tap Connection preferences. • Tap Printing. • Tap Default Print Service. • Tap toggle switch to ON • 3-dots menu. • Tap Add printer. To add a printer using Wi-Fi printer: •...

  • Page 31: Poe Power Manager

    PoE Power Manager When Power over Ethernet is being used, the PoE power manager allows the ability to enable and disable available features. To enter the power over ethernet setting, navigate to settings → Connected devices → Connection preferences → PoE power manager.

  • Page 32: Apps & Notifications

    Apps & Notifications App & Notification settings are to streamline app alerts by changing which apps send notifications and how the notifications alert you. To manage App & Notification, enter Settings → App & Notification Setting notifications • In the Recently opened apps, tap SEE ALL APPS or App info. •...
  • Page 33 Setting Permission manager to an application • To manage a preference’s permissions to an app (e.g. Keyboard), tap Permissions. • To allow a permission to an application, tap an app from DENIED menu. • To deny a permission to an application, tap an app from ALLOWED menu. Setting notifications in the lock screen •...
  • Page 34 • In the menu of permission manager, tap an app to manage that app’s permissions (e.g. Camera). • From the camera properties, choose an app to manage. • To allow a permission to an application, tap an app from DENIED menu. •...

  • Page 35: Display

    Display The Display application manages the screen’s display settings. To modify Display settings, enter Settings →Display → Auto Idle mode • Tap Auto idle mode to enable or disable • When enabled, the backlight will turn off between the hours of 00:00 and 06:00 daily. Brightness Level •...

  • Page 36: Screen Timeout

    • Tap OK to execute. To disable the time schedule • Tap Schedule. • Tap None. Wallpaper • Tap Wallpaper. • Select a wallpaper from the following options. Live Wallpapers ❖ Snapdragon Gallery → Download – Picture – Screenshot ❖ •...

  • Page 37: Font Size

    Font size • Tap Font size. • Move the slider bar left or right to adjust the text size. Display size • Tap Display size. • Move the slider bar to left or right to adjust the screen size. Screen saver •...
  • Page 38 External Screen Orientation • Tap External Screen Orientation to change the orientation of the second screen. • Select the orientation from the following option. • Tap to save. Screen Orientation • Tap Screen Orientation. • Select the orientation from the following option. •...
  • Page 39 Touch Through Mode • Use the toggle switch to enable or disable the touch through mode. • Limitations of touch through are: 2 touch at up to 3mm (0.12in) plastic and 6mm (0.24) glass Screen Density • Provides the ability to change between 160 MDPI or 240 HDPI User Manual –...

  • Page 40: Sound

    Sound The sound application is to manage audio, vibration and Do not Disturb features. To modify settings, enter Settings → Sound → Volumes • To decrease or increase the following sound volume, drag slider left or right. Do not Disturb •...
  • Page 41 Shortcut to Prevent Ringing • Tap Shortcut to prevent ringing. • Tap toggle switch to enable. • Select from the following options. • To disable , tap toggle switch. User Manual – I-Series 5 for Android UM600843 Rev A page 41 of 86 (TM)
  • Page 42 Default Notification Sound • Tap Default notification sound. • Select a sound from the list (e.g. Pixie Dust) and tap OK to save. User Manual – I-Series 5 for Android UM600843 Rev A page 42 of 86 (TM)
  • Page 43 Default Alarm Sound • Tap Default Alarm sound. • Select an alarm sound from the list (e.g. Cesium) and tap OK to save. Audio Policy • Select to audio output port. • Default is Auto User Manual – I-Series 5 for Android UM600843 Rev A page 43 of 86 (TM)
  • Page 44 Advanced • To enable or disable on the following features below, tap a feature. User Manual – I-Series 5 for Android UM600843 Rev A page 44 of 86 (TM)

  • Page 45: Storage

    Storage To manage Storage, enter Settings → Storage → Internal Shared Storage • To check the status of internal memory storage, tap Internal Shared storage. Storage Manager This feature is to help free up storage space, storage manager removes backed up photos and video from the device. •...

  • Page 46: Wakeup Source

    Wakeup Source The Wakeup Source applications allows you to program the “Touch Screen” to wake up the device from sleep or idle mode. To modify the settings, enter Settings → Wakeup Source → Tap to Enable (Checked) or Disable (Unchecked). If the device is touched within 3 seconds of going to sleep, the device will wake up even if the wake on touch option is disabled.
  • Page 47 Privacy The Privacy application is to give you control over what permissions of applications can have. To manage permission, enter Settings → Privacy → Permission Manger This is to grant permission of an App that uses storage, phone, and location. •...

  • Page 48: Location

    Location To modify Locations settings, enter Settings → Location • Tap Location. • To enable or disable, tap Use location • For apps have requested location recently, tap See all. • To update permission, tap App permission. • To scan for Wi-Fi networks and Bluetooth, tap Wi-Fi and Bluetooth scanning, Note: This feature allows apps and services to scan for Wi-fi networks and Bluetooth anytime.

  • Page 49: Security & Privacy

    Security & Privacy The security & privacy application is to manage App security, device lock and permissions. Security App Security • Tap App Security. Device Unlock • Tap Device Unlock to manage screen lock, face unlock. • Screen lock • Choose a new screen lock •...
  • Page 50 • Unlock your face • Follow the instruction on the screen to set up Face Unlock Account security • Tap account security • To set the security checkup and password checkup. Device Finders • Tap Device Finders User Manual – I-Series 5 for Android UM600843 Rev A page 50 of 86 (TM)
  • Page 51 • To set find my device, to enable use Find My Device • To set Unknown tracker alerts, to enable Allow alerts System & updates • Tap Systems & updates • To set the system update and backup Privacy The Privacy application is to give you control over what permissions of applications can have. Permission Manger This is to grant permission of an App that uses storage, phone, and location etc.
  • Page 52 Privacy dashboard This shows which apps recently used permissions Manage device data used to show your ads. Data sharing updates for location Review apps that changed the way they may share your location data More security & privacy Supports additional security and privacy settings like app pinning and notifications on lock screen. User Manual –...

  • Page 53: Accounts

    Accounts To add an account, enter Settings → Accounts • To set up an account, tap Account. • Tap + Add account. • Enter an email account. • Enter an Account type you want to add (PERSONAL - POP3 or PERSONAL – IAMP). •...

  • Page 54: Accessibility

    Accessibility The Accessibility is a large on-screen menu to control the Elo I-Series device. You can control display, audio & on-screen text and more. To modify settings, enter Settings → Accessibility • From the menu, select a feature to change the setting. •...
  • Page 55 • To enable or disable , tap the feature. • To adjust slide bar, drag slider right or left. • For other settings, tap the feature and follow the on-screen instruction to complete the setup. User Manual – I-Series 5 for Android UM600843 Rev A page 55 of 86 (TM)

  • Page 56: Digitial Wellbeing & Parental Controls

    Digitial Wellbeing & parental controls • Digital Wellbeing and Parental controls are available here. User Manual – I-Series 5 for Android UM600843 Rev A page 56 of 86 (TM)

  • Page 57: System

    System To modify settings, enter Settings → System → Languages & input • To change language, tap Languages & input. • Tap Language. • Tap + Add a language, then choose from the list of languages to add (e.g. Espanol). •...
  • Page 58 Gestures • Tap Gestures. For camera gesture • Tap Jump to camera. • Tap Jump to camera to enable or disable When set to enable, pressing power button twice will activate, the digital camera. ❖ For notification volume gesture • Tap Preventing ringing •...
  • Page 59 Date & Time The recommended setting for “Date and Time” is to use, “USE network provided time”. Note: And for Time zone when is set to “USE network provided zone”, you need a sim card to work. For manual settings: •...

  • Page 60: Reset Options

    Advanced Reset options • To select a following option to reset, tap Reset options. • From the list, select an item to reset then tap to execute and follow on-screen instruction. Multiple users • Tap Multiple users. • Tap toggle switch to To switch users •...

  • Page 61: To Rename Admin Profile Info

    • 3-dot menu from Multiple Users screen. • Tap Delete Guest from this device. To rename Admin Profile info • admin • Enter the name. • Tap OK to save. Developer (Accessing developer option menu) • To access Developer option menu, go to About tablet →Build number. •...

  • Page 62: About Tablet

    About tablet For viewing specific information of I-Series device. Settings → About tablet To view and modify settings, enter User Manual – I-Series 5 for Android UM600843 Rev A page 62 of 86 (TM)

  • Page 63: Section 4

    Section 4 Operational User Manual – I-Series 5 for Android UM600843 Rev A page 63 of 86 (TM)

  • Page 64: About Camera App (Snapdragon)

    About Camera App (Snapdragon) Camera Features Camera Options Color Filters Shutter Release icon Switch to Gallery video mode Switch - A switch between Camera to Video. Camera Options - For selecting the best exposure settings to fit the type of scene being shot. That is, in addition to the amount of light in the scene. HDR mode can be enabled from here.
  • Page 65 Advanced Settings • GPS location will be saved • Faces will be detected • Count down timers supports Off, 2 seconds, 5 seconds and 10 seconds • Will take continuous shots • Allows the picture size to be changed. • Allows user to select the output picture quality •...

  • Page 66: Take A Picture And Record Video

    Take a Picture and Record Video • Snapdragon camera app to access the Digital camera. • To change camera and video settings, see features. • From the switch, located on bottom left side of the I-Series 5.0 select one from the following options. For Panorama, tap Panorama Icon.

  • Page 67: Take A Screenshot

    Take a Screenshot For capturing an image of the screen. The device will automatically save the image in the File folder application. • Press the power button for more than 2 seconds and a pop-up screen menu will appear then tap screenshot.
  • Page 68 Copy and Move Files • To copy or move files into new location press and hold an item from the folders above or tap 3 dots menu to select all items in the folder. • 3 dots menu again and choose “Copy to” or “Move to”. •...

  • Page 69: General-Purpose Input/Output (Gpio) Support

    General-purpose Input/Output (GPIO) Support The I-Series 5.0 supports a GPIO which can be used to connect to peripherals such as a motion sensor. Elo has an optional GPIO cable (PN: E211544) with flying leads so that it is easy for users to connect their own peripherals.

  • Page 70: About Debug Bridge (Adb) Control

    About Debug Bridge (ADB) control Elo I-Series 5.0 supports debugging via Wi-Fi/Ethernet or using the USB cable. Note: For USB debugging, use a USB Type A to Type A cable. Set I-Series 5.0 to (Developer) • Enter Settings → About tablet → Build Number. •...

  • Page 71: Optional Flip Stand (Elo Z20 Stand)

    Optional Flip Stand (Elo Z20 Stand) Elo provides an optional flip stand kit which supports the I-Series 5.0 10.1in and 15.6in. The following features are available on the flip stand. USB – C for video output • DisplayPort, USB and Power Delivery up to 27W •...

  • Page 72: Factory Full Reset

    Factory Full Reset A full factory reset should only performed if all other recovery methods have failed and all other troubleshooting options. Perfoming a full factory reset results in loss of data. This options will recover the original factory image state by erasing all data in the main storage on the Elo I-Series 5.0.

  • Page 73: Optional Peripherals

    Optional Peripherals Part Number Description E669163 POE++ Module Kit for I-Series 5 E809509 Expansion module kit E572635 90W Replacement Cable Kit (power supply for a single device with an USB-C powered external display) E514304 65W Replacement Cable Kit (power supply for a single device without USB-C powered external display) E134286 Fingerprint Scanner E673037...
  • Page 74 Optional Stands and Mounting Kits Stands available for 10.1” I-Series 5.0 models Part Number Description E307788 Elo Stand 1302L – Black (75mm VESA) E307974 Elo Stand 1302L – White (75mm VESA) Install all cables before mounting E143088 Wallmount E809321 10.1” and 15.6” Flip Stand with Hub E924077 10.1”...
  • Page 75 Stands available for the 15.6” and 22” I-Series 5.0 models Display size and weight will limit the mounting angle Part Number Description E307788 Elo Stand 1302L – Black (75mm VESA) E307974 Elo Stand 1302L – White (75mm VESA) Only works with the 15.6” devices E143088 Wallmount E804330...

  • Page 76: Section 5: Technical Support And Maintenance

    Section 5: Technical Support and Maintenance Technical Assistance Technical Specifications Support visit www.elotouch.com/products visit www.elotouch.com/support for technical support for technical specifications for this device Refer to last page for worldwide technical support phone numbers. User Manual – I-Series 5 for Android UM600843 Rev A page 76 of 86 (TM)

  • Page 77: Elo I-Series 5.0 Care And Handling

    Elo I-Series 5.0 Care and Handling The following tips will help maintain optimal performance of your Elo I-Series 5.0: • To prepare for cleaning the touchscreen, power down the device (if possible), or ensure your on-screen software can tolerate false touches while you clean. •...

  • Page 78: Operating Time And Panel Image Sticking

    Operating time and Panel Image Sticking *Notice that this product’s maximum continuous operating time is 20/7, please pay attention to the following instructions. What is Image Sticking? What Causes Image Sticking? Image Persistence, image burn-in, and image sticking are terms used to describe LCD image retention. LCD image retention occurs when a fixed pattern is displayed over a prolonged period.

  • Page 79: Section 6: Regulatory Information

    Section 6: Regulatory Information Electrical Safety Information Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein will likely result in improper operation, damage to the equipment, or poses a fire hazard if the limitations are not followed.
  • Page 80 Notice to Users in Canada for IC compliance: This equipment complies with the Class A for radio noise emissions from digital apparatus as established by the Radio Interference Regulations of Industrial Canada. CAN ICES-003(A) / NMB-003(A) Devices contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s).
  • Page 81 2. If this equipment appears to cause interference with radio or television reception, or any other device: a. Verify as an emission source by turning the equipment off and on. If you determine that this equipment is causing the interference, try to correct the interference by using one or more of the following measures: i.

  • Page 82: Radio Equipment Directive

    Member States relating to making available on the market of radio equipment and repealing Directive 1999/5/EC Text with EEA relevance. Identification marks the relevant technical documentation is held at: Elo Touch Solutions, Inc. 670 N. McCarthy Boulevard Suite 100 Milpitas, CA 95035 USA...

  • Page 83: Agency Certifications

    Agency Certifications The following certifications and marks have been issued or declared for this peripheral: • UL, FCC (US) – Class A • cUL, IC (Canada) • CB (International Safety) • CE (Europe) – Class A • VCCI (Japan) • RCM (Australia) •...

  • Page 84: Waste Electrical & Electronic Equipment Directive (Weee)

    Waste Electrical & Electronic Equipment Directive (WEEE) This product should not be disposed of with household waste. It should be deposited at a facility that enables recovery and recycling. Elo has put in place recycling arrangements in certain parts of the world. For information on how you can access these arrangements, please visit www.elotouch.com/e-waste-recycling-program/.

  • Page 85: Section 7: Warranty Information

    Section 7: Warranty Information For warranty information, go to http://support.elotouch.com/warranty/ User Manual – I-Series 5 for Android UM600843 Rev A page 85 of 86 (TM)
  • Page 86 Press Releases • Software Drivers Google, Android, Google Play and YouTube are trademarks of Google LLC. To find out more about our extensive range of Elo touch solutions, go to www.elotouch.com, or call the office nearest you. Europe North America...

This manual is also suitable for:

I-series 5 esy15i1I-series 5 esy22i1

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