Siemens EQ.500 TQ5 Series, EQ.500 TQ505R09 Manual

Siemens EQ.500 TQ5 Series, EQ.500 TQ505R09 Manual

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Table of Contents
Contents
Siemens EQ.500 TQ5 Series, EQ.500 TQ505R09 Manual

Installation and connection

You can find out where and how best to install your appliance here. You will also learn how to connect the appliance to the power supply.

Scope of supply

After unpacking all the parts, check for any damage in transit and for completeness of delivery. Fig.1

  1. Fully automatic coffee machine
  2. Milk container
  3. Milk tube and suction pipe
  4. Instruction manual
  5. Cleaning tablets 1
  6. Descaling tablets 1
  7. Water hardness testing strip
  8. Water filter 1

1Depending on the appliance specifications

Installing and connecting the appliance

ATTENTION!
Risk of damage to the appliance. If the appliance is not started up correctly, it may be damaged.

  • Use the appliance in frost-free rooms only.
  • If the appliance has been transported or stored below 0C, wait 3 hours at room temperature before starting it up.
  • After plugging in, always wait approx. 5 seconds.
  1. Remove the protective film.
  2. Place the appliance on a level, water-resistant surface that is capable of bearing its weight
  3. Using the mains plug, connect the appliance to an earthed socket that has been correctly installed.

Familiarising yourself with your appliance

Familiarise yourself with the parts of your appliance

Appliance

Here you can find an overview of the parts of your appliance.

information Note: Individual details and colours may differ, depending on the appliance model.

→ Fig. 2
Appliance Overview

  1. Water tank
  2. Cover for water tank
  3. Cup heater[2]
  4. Aroma lid
  5. Bean container
  6. Ground coffee compartment
  7. Display
  8. Control panel
  9. Cup lighting1
  10. Cover
  11. Outlet system
  12. Brewing chamber door
  13. Rating plate
  14. Drip tray
  15. Milk container

1 Depending on the appliance specifications

Controls

Here you can find an overview of the symbols on your appliance. Press the symbols to make a selection, start the
dispensing process or make/adjust a setting.
Controls

Display

The display shows the selected drinks, settings and setting options, as well as messages about the appliance's operating status.

The display shows additional information and action steps. The information is hidden after a short period, or by pressing a button. The action steps are hidden when they have been completed.

Drinks overview

You can prepare a wide range of different drinks with your appliance.

Quick selection

Symbol Designation Explanation Category
Espresso Concentrated coffee. Best served in small, thick-walled cups. Preheat cups with hot water. → "Dispensing a coffee drink made from fresh beans",
→ "Dispensing a coffee drink made from ground coffee"
Caffe crema Coffee with a crema layer or large cup of coffee prepared using espresso method. →"Dispensing a coffee drink made from fresh beans",
→ Dispensing a coffee drink made from ground coffee"
Cappuccino Espresso with frothed milk. Best served in small cups. → "Dispensing coffee drink with milk"
Latte Macchiato Coffee speciality with three layers: warm milk at the bottom, espresso in the middle, and milk froth on top. Best served in a glass. → "Dispensing coffee drink with milk"
Special drinks Dispense other drinks. → "Dispensing special drinks"

Special drinks

Symbol Designation Explanation Category
Espresso macchiato Espresso finished with milk froth. → "Dispensing coffee drink with milk"
Flat white Espresso with frothed milk. → "Dispensing coffee drink with milk"
Americano 1/3 espresso is topped up with 2/3 hot water. → "Dispensing a coffee drink made from fresh beans"
→ "Dispensing a coffee drink made from ground coffee"
Milk froth For preparing speciality white coffees. → "Dispensing milk froth"
Hot water For preparing hot drinks, e.g.tea, or to preheat cups. → "Dispensing hot water"

Accessories

Only use original accessories. These have been made especially for your appliance. Here, you can find an overview of your appliance's accessories.

Accessories Retail Customer Service
Cleaning tablets TZ80001N 0031 180/
Descaling tablets TZ80002N 005/6693
Water filter TZ/0003 005/5491
Water filter pack of 3 TZ70033 -
Microfibre cloth - 00460770
Care set TZ80004 00576330

Before using for the first time

Configure the basic settings. Clean the appliance and the individual parts.

Perform the initial start-up

After connecting the appliance to the power supply, you must configure the settings for its initial start-up. The automatic display for the language selection and water hardness selection only appears when the appliance is switched on for the first time.

information Tip: You can change the language and water hardness at any time.
"Overwew of the basic settings"

Fill the water tank

Fill the water tank each day with fresh, cold, non-carbonated water.

  1. Open the lid.
  2. Remove the water tank using the recessed grip.
  3. Rinse the water tank.
  4. If there is a water filter, insert the water filter.
    → "Insert water filter"
  5. Fill the water tank up to the "rnax" mark.
  6. Insert the water tank into the holder, keeping it upright.
  7. Close the lid.

Fill coffee bean container

ATTENTION!
Unsuitable beans can block up the grinder.

  • Only use pure, roasted bean mixes that are suitable for use in fully automatic coffee or espresso machines.
  • Do not use glazed coffee beans.
  • Do not use caramelised coffee beans.
  • Do not use coffee beans that have been treated with additives containing sugar.
  • Do not add ground coffee.
  1. Open the lid.
  2. Fill with the coffee beans.
    The appliance will adjust to the coffee beans with the next dispensing process.
  3. Close the lid.

information Tip: To keep the coffee beans at their best, store them in a sealed container in a cool place. You can keep the coffee beans in the bean container for a number of days without them losing their aroma.

Setting the language

  1. Press to switch the appliance on
    The display will show the language that is preset.
  2. Pressor until the display shows the desired language.
  3. Press Ok.

information Tip: You can change the language at any time.
"Overview of the basic settings"

Setting the water hardness

It is important to set the water hardness correctly, so that the appliance indicates in good time that it needs descaling. You can use the enclosed test strip to determine the water hardness, or ask your local water company.

  1. Briefly dip the test strip in fresh tap water.
  2. Allow the water to drip off the test strip.
    The test strip will indicate the water hardness after 1 minute.
  3. If a water softening system is installed in your house, select "Softening system'
  4. Press or until the display shows the desired water hardness.
    The table shows the allocation of the levels to the different degrees of water hardness:
  5. Press Ok.
  6. Check whether the bean container has been filled.
  7. Press Ok.
    The appliance now rinses itself.
    When the symbols for drink selection and the buttons light up on the operating panel, the appliance is ready for use.

information Tip: You can change the water hardness at any time
"Overview of the basic settings"

General information

Please bear this information in mind so that you can get the best out of your appliance.

information Notes

  • The appliance has been programmed at the factory with standard settings for optimum operation.
  • The grinder has been factory-set for optimum operation. If coffee is only dispensed drop by drop or is too thin with too little crema, you can adjust the grinding level when the grinder is running.
    "Adjusting the grinding level"
  • The appliance will switch off automatically if it has not been operated for a given period of time. You can change the duration in the basic settings.
    "Overview of the basic settings"
  • Water droplets may form on the ventilation slits and the lid of the ground coffee compartment while the appliance is in use.
  • For technical reasons steam can escape from the appliance.

information Tips

  • You can switch off the button tones in the basic settings.
    → "Overview of the basic settings"
  • When you use your appliance for the first time or run a service programme, or if your appliance has not been used for a prolonged period, the first drink will not have its full aroma and should not be consumed.
  • Once you have started up your appliance and made a few cups, you will then achieve a thick, fine-pored crema every time.

Basic operation

Here you will find out everything you need to know about operating your appliance.

Switching the appliance on and off

  • Turn the appliance on or off by pressing .
    When the appliance switches itself on, the display shows the Siemens logo. When the appliance is turned on or off it rinses itself automatically. During the rinsing process, the display shows a drop. If the appliance is still warm when switched on, or if no drink was dispensed before it was switched off, the appliance doesn't rinse itself.

Dispensing drinks

Learn how to prepare a drink of your choice.


Risk of scalding!
Freshly prepared drinks are very hot.

  • Leave drinks to cool down if necessary.
  • Do not let escaping liquids or steam come into contact with your skin.

information Tips

  • You can directly select the drink you want using the quick-selection buttons. The display shows you the drink and the current settings.
  • Your appliance has other drinks besides the ones that you can obtain via the quick-selection buttons.
    "Dispensing special drinks"
  • You can adapt your drink to your personal taste
    "Drink settings"

information Notes

  • If you do not change any settings for approx. 5 seconds, the appliance will exit settings mode. The settings will be automatically saved.
  • With a number of settings your coffee is prepared in several steps. Wait until the process is fully completed

Dispensing a coffee drink made from fresh beans

  1. Place your pre-warmed cup under the outlet system.
  2. Press the drinks symbol for a coffee drink without milk.
    The display will show the drink and your current settings.
    "Drink settings"
  1. Change the settings where necessary:
  • Use ml to adjust the amount.
    → "Adjusting the amount"
  • Use Ø to adjust the coffee strength.
    "Adjusting the coffee strength"
  1. Press
    The coffee beans are freshly ground for each brewing process.
    The coffee is brewed and then dispensed into the cup.

information Tip

  • You can press to stop the dispensing process early.
  • Find out how to make coffee drinks with milk.
    "Dispensing drinks with milk"

Dispensing a coffee drink made from ground coffee

ATTENTION!
The ground coffee compartment can become blocked.

  • Do not used coffee beans.
  • Do not use instant coffee.
  • Use a soft brush to gently direct the ground coffee residue into the shaft.

information Note
When using ground coffee, the following selections are not available:

  • Two cups at once
  • Coffee strength
  • AromaDouble Shot
  1. Place your pre-warmed cup under the outlet system.
  2. Press the symbol for your desired drink.
  3. Press repeatedly until the display shows "Gr. coffee".
  4. Open the ground coffee compartment.
  5. Add a maximum of 2 level teaspoons of ground coffee, max. 12 g.
  6. Close the ground coffee compartment.
  7. Press .
    The coffee is brewed and then dispensed into the cup.

information Tip

  • You can press to stop the dispensing process prematurely.
  • If you would like another drink with ground coffee, repeat the process.
  • Always add the ground coffee just before making the drink.

Dispensing drinks with milk

You can use your appliance to dispense coffee drinks with milk and milk froth.

information Tip: You can also use plant-based alternatives to milk, e.g. soya milk.

information Note: The quality of the milk froth depends on the type of milk or plant-based alternative used.


Risk of burns!
The milk system can become extremely hot.

  • Never touch the milk system when it is hot.
  • Allow the hot milk system to cool down before touching it.

ATTENTION!
Milk residues can dry on surfaces and are difficult to remove.

  • Clean the milk system after every use.
    "Cleaning the milk system"

Using the milk container

The milk container has been specially developed for this appliance. Only use the milk container in the household and
for storing milk in the refrigerator.

information Note
You can only connect the milk container if the milk system is installed in the outlet system with the adapter and tube.
Using the milk container - Step 1

  1. Open the lid.
  1. Pour in the milk.
  2. Close the lid.
  3. Insert the milk container on the left of the appliance.
    The milk container will click into place.

information Tip
Fold open the lid of the milk container, so more milk can be poured in while the drink is being dispensed.
Using the milk container - Step 2

Dispensing coffee drink with milk

Requirements

  • The milk container has been connected.
  • The milk container has been filled with milk.
  1. Place your pre-warmed cup under the outlet system.
  2. Press the symbol for a coffee drink with milk. The display will show the drink and your current settings.
    "Drink settings"
  1. Change the settings where necessary:
  • Use ml to adjust the amount.
    "Adjusting the amount"
  • Use Ø to adjust the coffee strength.
    "Adjusting the coffee strength"
  • Use the ground coffee compartment.
    "Dispensing a coffee drink made from ground coffee"
  1. Press and wait until the process is complete.
    After preparing the drink, the milk system will automatically clean itself with a short jet of steam.

information Tip: If you want to stop the dispensing process early, press . If you want to stop the dispensing process altogether, press .

Dispensing special drinks

Your appliance has other drinks besides the ones that you can obtain via the quick-selection buttons.

  • Press several times.
    "Drinks overview"

Dispensing milk froth

Requirements

  • The milk container has been connected
  • The milk container has been filled with milk.


Risk of burns!
The milk system can become extremely hot.

  • Never touch the milk system when it is hot.
  • Allow the hot milk system to cool down before touching it.
  1. Place your pre-warmed cup under the outlet system.
  2. Press repeatedly until the display shows "Milk froth".
  3. Change the setting if necessary: Use ml to adjust the amount. → "Adjusting the amount"
  4. Press
    The milk froth will run out of the outlet system.
  5. Press to stop the dispensing process.

Dispensing hot water

Requirement: The milk system has been cleaned.
"Cleaning the milk system"


Risk of burns!
The milk system can become extremely hot.

  • Never touch the milk system when it is hot.
  • Allow the hot milk system to cool down before touching it.

information Note: If the milk system has not been cleaned, small amounts of milk may be dispensed with the water.

  1. Place your pre-warmed cup under the outlet system.
  2. Press repeatedly until the display shows "Hot water".
  3. Change the setting if necessary: Use ml to adjust the amount.
    "Adjusting the amount"
  4. Press
    Hot water will run out of the outlet system.
  5. Press to stop the dispensing process.

Drink settings

Prepare a drink according to your taste.

Adjusting the coffee strength

  1. Press the symbol for your desired drink.
  2. To select the strength of the press .

You can select the following coffee strengths:

  • Mild
  • Regular
  • Strong
  • Very strong
  • AromaDouble Shot

information Tip: For a strong taste of coffee, select a high coffee strength when setting a large capacity.

Selecting ground coffee

  1. Press the symbol for your desired drink.
  2. Press repeatedly until the display shows "Gr. coffee".
    "Dispensing a coffee drink made from ground coffee"

AromaDouble Shot
You can dispense an extra-strong coffee by using the AromaDoubl Shot function.
The longer coffee is brewed, the more bitter substances and undesirable aromas are released. The bitter substances and undesirable aromas affect the taste and digestibility of the coffee.
To ensure that only pleasant-tasting and easily digestible aromatic substances are released, fresh coffee beans are ground and brewed when half the quantity has been prepared.

information Tip: You can select the AromaDoubleShot function for any drink containing a proportion of at least 35 ml coffee
volume.

information Note: The AromaDouble Shot function is not available for every drink and drink volume.

Adjusting the amount

  1. Press the symbol for your desired drink.
  2. Press ml repeatedly until the desired volume is shown on the display.

Dispensing two cups at once
Depending on the appliance model, you can prepare two cups at the same time for certain drinks.

information Note
The "Two cups at once" function is not available for the following selections:

  • Ground coffee
  • AromaDouble Shot
  • Volume smaller than 35 ml
  1. Press the symbol for your desired drink.
  2. Press .
    The setting is shown on the display.
  3. Place two cups on the left and right below the outlet system.
  4. Press
    The drink is prepared in 2 steps. The beans are ground in 2 grinding operations.
    The drink is brewed and then runs into the cup.
  5. Wait until the process is completed.

Grinder
Your appliance has an adjustable grinder, which you can use to customise the grinding level of your coffee beans.

Adjusting the grinding level
Set the desired grinding level while the coffee beans are being ground.


Risk of injury!
The grinder rotates.

  • Never reach into the grinder.

ATTENTION!
Risk of damage to the grinder. The grinder may be damaged if the grinding level is not set properly.

  • Only set the grinding level when the grinder is running.
  • Select the grinding level using the rotary selector step by step.
Grinding level Setting
Fine grinding level for dark40asted beans. Turn rotary selector counter-clockwise.
Coarse grinding level for light-roasted beans. Turn rotary selector clockwise.

The setting only has an effect after the second cup of coffee.

information Tip: If the coffee is only dispensed drop by drop, set a coarser grinding If the coffee is too thin with too little crema, set a finer grinding level.

Water filter

You can use a water filter to minimize limescale deposits and reduce impurities in the water.

Insert water filter
ATTENTION
!
Possible damage to the appliance due to limescale build-up.

  • Change the water filter in good time.
  • Change the water filter after 2 months at the latest.

information Note: If "Replace water filter" is shown on the display, replace the water filter. If you are not inserting a new filter, select "No filter" and follow the instructions on the display.

  1. Immerse the water filter in a glass of water until the air escapes. → Fig. 3
    Insert water filter - Step 1
  2. Press menu
  3. Press or "Water filter" and Ok.
  4. Use or to select "New filter" or "Replace water filter" and press Ok.
  5. information Note: If you are not inserting a new filter, select "No filter" in the menu settings. Push the water filter firmly into the water tank and press Ok → Fig 4
    Insert water filter - Step 2
  6. Fill the water tank up to the 'max" mark and press Ok .
  7. Remove the milk container on the left of the appliance.
  8. Place a container with a capacity of 1 l under the outlet system and press Ok .
    The filter will be rinsed and the following message displayed: "Rinsing complete.".
    The appliance is now ready to use.

information Tip: You should also change your water filter for reasons of hygiene. With a water filter, you need to descale your appliance less frequently.

If your appliance has not been used for a long period, for example if you were on holiday, you should rinse the water filter before use by dispensing a cup of hot water.

The water filter can be purchased from retailers or Customer Service. → "Accessories"

Learn how to insert the water filter. → "Insert water filter"

Childproof lock

You can lock the appliance, to protect children against scalding and burns.

Activating the childproof lock

  • Press and hold ml for at least 3 seconds.
    The following message will be displayed: "Child lock active. To deactivate press "ml" for 3 sec".

Deactivating the childproof lock

  • Press and hold ml for at least 3 seconds.
    The following message will be displayed: "Child lock deactivated.".

Cup heater

You can use the cup heater to pre-heat your cups.


Risk of burns!
The cup heater can become very hot.

  • Never touch the cup heater when it is hot.
  • Allow the hot cup heater to cool down before touching it.

informationTips

  • You can activate and deactivate the cup heater in the basic settings. → "Overview of the basic settings"
  • Place the cups with their base on the cup heater to heat the cups perfectly.

Basic settings

You can configure your appliance to suit your needs and call up additional functions.

Overview of the basic settings

Setting Selection Description
Cleaning and care Milk system
Descale
Clean
calc'nClean
Start service programme. → "Service programmes"
Cup warmer 1 Cup warmer off 2
Cup warmer on
Switch cup heater on or off. . "Cup heater"
Water filter New filter
No filter
Set use of the water filter.
Coffee temp. normal
high
max.
Set the temperature for coffee drinks.
information Note: The setting is effective for all preparation types.
Languages See options on the appliance. Set menu language.
Changes are immediately displayed
Autom. switch-off See options on the appliance. Set how long the appliance should wait after preparing the last drink before automatically switching itself off.
Water hardness
  1. (soft) I (soft)
  2. (medium)
  3. (hard)
  4. (very hard)2
Water-softening system
Set the appliance to the local water hardness. "Setting the water hardness"
Key tones Key tones on 2
Key tones off
Switch the button tones on or off.
Factory settings Full reset?
Continue: OK
Cancel: ←
Restore settings to the factory settings.
information Note: All individual settings will be deleted and reset to the factory settings.

1Depending on the appliance specifications

2Factory setting (may vary according to model)

Changing the basic settings

  1. Press menu
  1. Use or to select the desired basic setting and press Ok.
    The display will show the setting options and the navigation symbols will light up. The display indicates current setting.
  1. Use or to make the desired selection and press Ok.
    The setting is now saved.
  2. Use to go back.
  3. Press menu to exit the menu.

Cleaning and maintenance

To keep your appliance looking its best and working efficiently for a long time, it is important to clean and maintain it carefully.

Dishwasher-safe components

Find out which components can be cleaned in the dishwasher.

ATTENTION!
Some components may be damaged if they are cleaned in a dishwasher.

  • Only put dishwasher-safe components in the dishwasher.
  • Only use programmes that do not heat the water over 60C.


Dishwasher-safe components:

  • Drip plate
  • Drip grate
  • Coffee dregs container
  • Mechanical fill level indicator
  • Milk system with adapter
  • Ground coffee compartment with hinged lid
  • Milk container with lid
  • Drip tray

Not dishwasher-sate:

  • Water tank
  • Water tank lid
  • Aroma lid
  • Brewing unit
  • Beverage dispenser cover

Cleaning agent

Find out which cleaning agents are suitable for your appliance.


Risk of serious harm to health!
Cleaning liquids may lead to health impairments.

  • Never drink the cleaning liquids.
  • Use descaling and cleaning agents as described in the instructions and observe the relevant safety information.

ATTENTION!
Unsuitable cleaning products may damage the surfaces of the appliance.

  • Do not use harsh or abrasive detergents.
  • Do not use cleaning agents containing alcohol or spirits. Do not use hard scouring pads or cleaning sponges.
  • Do not use citric acid, vinegar or any vinegar-based agents to descale the appliance.
  • For cleaning and descaling, only use suitable tablets.

information Tips

  • Use descaling and cleaning tablets that have been specially developed for your appliance. You can buy tablets from our customer service. → "Accessories"
  • Wash new sponge cloths thoroughly to remove any salt adhering to them. Salt can cause a rust film to develop on stainless steel surfaces.
  • Always remove any residues of limescale, coffee, milk, cleaning and descaling solutions immediately, to prevent the formation of corrosion.

Cleaning the appliance


Risk of electric shock!
Penetrating moisture may cause electric shock.

  • Never immerse the appliance or the power cord in water.
  • Liquids must not be spilled on the appliance plug connection.
  • Do not use any steam cleaners or high-pressure cleaners to clean the appliance.


Risk of burns!
Some appliances parts will become very hot.

  • Never touch the hot appliance parts.
  • Allow hot appliance parts to cool down before touching them.
  1. Clean the housing, the high-gloss surfaces and the control panel with a microfibre cloth.→ 'Accessories"
  2. Clean the outlet system with a soft, damp cloth after drinks have been dispensed.
  3. If the appliance has not been used for a long time, due to holiday for example, clean the entire appliance including the outlet system, milk system, trays and brewing unit.

information Note: The appliance will rinse itself automatically if you switch it on when it is cold or switch it off after it has dispensed coffee. The system is therefore self-cleaning.

Cleaning the drip tray and coffee dregs container

Clean and empty the drip tray and coffee dregs container every day to prevent deposits.

  1. Open the door.
  2. Pull the drip tray and the coffee dregs container forwards and out.
  3. Remove and clean the drip plate.
  4. Empty and clean the drip tray and coffee dregs container.
  5. Clean the appliance interior and the drip tray holder.
  6. Remove the mechanical fill level indicator and clean with a damp cloth.
  7. Assemble the drip tray, drip plate, coffee dregs container and mechanical fill level indicator and insert into the appliance.
  8. Close the door.

Cleaning the ground coffee compartment

information Tip: You can clean the ground coffee compartment in the dishwasher.

  1. Pull out the ground coffee compartment by the open lid. → Fig.5
     Cleaning the ground coffee compartment - Step 1
  2. Clean the ground coffee compartment with washing-up liquid. → Fig. 6
     Cleaning the ground coffee compartment - Step 2
  3. Dry the ground coffee compartment and insert it into the appliance.

Cleaning the milk system


Risk of burns!
The milk system can become extremely hot.

  • Never touch the milk system when it is hot.
  • Allow the hot milk system to cool down before touching it.

ATTENTION!
The appliance may be damaged by improper cleaning.

  • Do not put the cover of the outlet system in the dishwasher.

informationTip

  • If you want to give the milk system a particularly thorough clean, you can use the "Clean milk system" service program.→ "Using the milk system cleaning programme"
  • All of the milk system's components are dishwasher-safe.
  • Find out how to clean the milk container. → "Cleaning the milk container"
  1. Remove the milk container from the appliance. → Fig. 7
    Cleaning the milk system - Step 1
  2. Slide the outlet system right down.
  3. Hold the bottom of the cover and pull it forwards and out. → Fig. 8
    Cleaning the milk system - Step 2
  4. Pull the white adapter and the milk system forwards and out. → Fig. 9
    Cleaning the milk system - Step 3
  5. Dismantle the milk system into its components. → Fig. 10
    Cleaning the milk system - Step 4
  6. Clean the components with detergent solution and a soft cloth. → Fig. 11
    Cleaning the milk system - Step 5
  1. Rinse all components with clean water and dry → Fig.12
    Cleaning the milk system - Step 6
  2. Any detergent residues in the milk system must be completely removed following the rinsing process.
  3. Assemble the milk system's components. → Fig. 13
    Cleaning the milk system - Step 7
  4. Slide the outlet system right down.
  5. Slide the white adapter in on the left and insert the milk system into the appliance from the front, making sure it is straight. → Fig. 14
    Cleaning the milk system - Step 8
  6. Fasten the cover at the top and swivel it downwards. → Fig. 15
    Cleaning the milk system - Step 9
    The cover will click into place.
  7. Slide the outlet system all the way up. → Fig. 16
    Cleaning the milk system - Step 10
  8. Clean and insert the milk container.

Cleaning the milk container

Clean the milk container regularly, for reasons of hygiene. You can clean the milk container in the dishwasher.

  1. Remover the milk container. → Fig. 17
     Cleaning the milk container - Step 1
  2. Take off the lid.→ Fig. 18
     Cleaning the milk container - Step 2
  3. Remove the milk tube and dismantle. Fig. 19
     Cleaning the milk container - Step 3
  4. Clean all the milk container's components.

Cleaning brewing unit

In addition to the automatic rinsing process, regularly remove and clean the brewing unit.


Risk of burns!
Some appliances parts will become very hot.

  • Never touch the hot appliance parts.
  • Allow hot appliance parts to cool down before touching them.

ATTENTION!
The appliance may be damaged by improper cleaning.

  • Do not use washing-up liquid.
  • Do not use cleaning agents containing vinegar or acids.
  • Do not clean in the dishwasher.
  1. Press to switch the appliance off.
  2. Open the door of the brewing chamber. → Fig.20
    Cleaning brewing unit - Step 1
  3. Remove the drip tray with the coffee dregs container. → Fig. 21
    Cleaning brewing unit - Step 2
  4. Push the red lever upwards.
  5. Hold the brewing unit by the handle and carefully pull forwards and out. → Fig. 22
    Cleaning brewing unit - Step 3
  6. Clean the brewing unit thoroughly under warm running water. → Fig. 23
    Cleaning brewing unit - Step 4
  7. Clean the appliance interior with a damp cloth and remove any coffee
  8. Leave the brewing unit and the appliance interior to dry.
  9. Hold the brewing unit by the handle.
  10. Push the red lever upwards.
  11. Position the brewing unit under the lever and slide it back as far as it will go. → Fig. 24
    Cleaning brewing unit - Step 5
    The lever will click into place.
  12. Insert the drip tray with the coffee dregs container. → Fig. 25
    Cleaning brewing unit - Step 6
  13. Close the door. → Fig.26
    Cleaning brewing unit - Step 7

The door can only be closed if the brewing unit and drip tray are inserted correctly.

Service programmes

After certain time intervals, your appliance will recommend that you use the service programmes. Use the service programmes to clean your appliance thoroughly.

ATTENTION!
Risk of damage due to improper or insufficiently prompt cleaning and descaling.

  • Immediately perform the descaling process in accordance with the instructions.
  • Do not put any descaling tablets or other products into the ground coffee compartment.

Depending on the water hardness and use of the appliance, the display will show the following messages after prior notification:

  • "Please rinse milk system."
  • "Descaling necessary. Please press menu for 3 sec."
  • "Cleaning necessary. Please press menu for 3 sec."
  • "calc'nClean nec. Please press menu for 3 sec."

information Notes

  • The display indicates the progress of the descaling or cleaning process.
  • If your appliance is not descaled in good time, the display will show the following message: "Descaling overdue. Appliance is locked. Please press menu for 3 sec.".
  • If your appliance has been locked, you can only operate it again once the descaling process has been carried out.
  • If you accidentally interrupt the service programme, you must reset it.
    "Resetting a service programme"

information Tips

  • If you use a water filter, this prolongs the time interval until a service programmes needs to be performed.
  • You can combine the cleaning and descaling programmes using the calc'nClean service programme.
    "Using calc'nClean"
  • Clean your appliance with a soft, damp cloth immediately after a service programme to remove any descaling solution residues and prevent corrosion.

Resetting a service programme

Take the following steps if the service programme is interrupted, e.g. due to a power failure.

  1. Rinse out the water tank.
  2. Fill the water tank with fresh, non-carbonated water up to the "max" marking.
  3. Press Ok.
    The appliance will rinse itself for approx. 2 minutes.
  4. Empty and clean the drip tray.
  5. Insert the drip tray and close the door.
  6. Restart the service programme.

Using the milk system cleaning programme

Rinse the milk system with water, if necessary. The rinsing process takes approx. 1 minute.

Requirement: The brewing unit is cleaned.
"Cleaning brewing unit"

  1. Press .
  2. Use and to select "Cleaning and care" and press Ok.
  3. Use and to select "Milk system" and press Ok.
  4. To start the programme, press Ok.
    The display will guide you through the programme.
  5. Remove and empty the milk container.
  6. Clean the milk container, milk tube and suction pipe.
  7. Fit the components and insert the milk container.
    → Fig. 19
  8. Place an empty glass under the outlet system and press Ok. The milk system will now clean itself automatically.
    The program has ended and the appliance is ready for operation.

information Tip: If you want to clean the milk system particularly thoroughly, clean regularly by hand.
→ "Cleaning the milk system"

Using the descaling programme

Run the descaling programme when your appliance prompts you. The process takes approx. 30 minutes.

Requirement: The brewing unit is cleaned.
"Cleaning brewing unit"

  1. Press .
  2. Use and to select "Cleaning and care" and press Ok.
  3. Use and to select "Descale" and press Ok.
  4. To start the programme, press Ok.
    The display will guide you through the programme.
  5. Empty and insert the drip tray.
  6. Remove and empty the milk container.
  7. Clean the milk container, milk tube and suction pipe.
  8. Fit the components and insert the milk container. → Fig. 19
  9. If there is a water filter, remove it.
  10. Press Ok.
  11. Empty the water tank and fill with lukewarm water up to the "0.5 l calc" mark.
  12. Dissolve one Siemens descaling tablet in the water tank and press Ok.
  13. Place a container with a capacity of 1 l under the outlet system and press Ok.
    The descaling programme will run for approx. 20 minutes.
  14. If "Refill descaler." is shown on the display, add more descaling solution and press Ok.
  15. Rinse the water tank.
  16. Press Ok.
  17. If there is a water filter, insert the water filter. → "Insert water filter"
  18. Press Ok.
  19. Fill the tank with fresh water up to the "max" mark.
  20. Press Ok.
    The descaling programme takes approx. 1 minute and rinses the appliance.
  21. Empty and insert the drip tray.
  22. Remove and empty the milk container.
  23. Clean the milk container, milk tube and suction pipe.
  24. Fit the components and insert the milk container. → Fig. 19
    The program has ended and the appliance is ready for operation.

Using the cleaning programme

Run the cleaning programme when your appliance prompts you. The process takes approx. 9 minutes.

Requirement: The brewing unit is cleaned.
→ "Cleaning brewing unit"

  1. Press .
  2. Use and to select "Cleaning and care" and press Ok.
  3. Use and to select "Clean" and press Ok.
  4. To start the programme, press Ok.
    The display will guide you through the programme.
  5. Empty and insert the drip tray.
  6. Open the ground coffee compartment.
  7. Place one Siemens cleaning tablet into the ground coffee compartment.
  8. Close the ground coffee compartment and press Ok.
  9. Place a container with a capacity of 1 l under the outlet system and press Ok.
    The cleaning programme takes approx. 7 minutes.
  10. Empty and insert the drip tray.
    The program has ended and the appliance is ready for operation.

Using calc'nClean

You can combine the cleaning and descaling programmes using the calc'nClean service programme. Run the calc'nClean programme when your appliance prompts you. The process takes approx. 43 minutes.

Requirement: The brewing unit is cleaned.
"Cleaning brewing unit"

  1. Press .
  2. Use and to select "Cleaning and care" and press Ok.
  3. Use and to select "calc'nClean" and press Ok.
  4. To start the programme, press Ok.
    The display will guide you through the programme
  5. Empty and insert the drip tray.
  6. Remove and empty the milk container.
  7. Clean the milk container, milk tube and suction pipe.
  8. Fit the components and insert the milk container. → Fig.19
  9. If there is a water filter, remove it.
  10. Press Ok.
  11. .Empty the water tank and fill with lukewarm water up to the "0.5 1 calc" mark.
  12. Dissolve one Siemens descaling tablet in the water tank and press Ok.
  13. Place a container with a capacity of 1 I under the outlet system and press Ok.
    The descaling programme will run for approx. 20 minutes.
  14. If "Refill descaler." is shown on the display, add more descaling solution and press Ok.
  15. Rinse the water tank.
  16. Press Ok.
  17. If there is a water filter, insert the water filter. → "Insert water filter"
  18. Press Ok.
  19. Fill the tank with fresh water up to the "max" mark.
  20. Press Ok.
    The programme takes approx. 1 minute and rinses the appliance.
  21. Empty and insert the drip tray.
  22. Open the ground coffee compartment.
  23. Place one Siemens cleaning tablet into the ground coffee compartment.
  24. Close the ground coffee compartment and press Ok.
  25. Place a container with a capacity of 1 I under the outlet system and press Ok.
    The cleaning programme takes approx. 7 minutes.
  26. Empty and insert the drip tray.
  27. Remove and empty the milk container.
  28. Clean the milk container, milk tube and suction pipe.
  29. Fit the components and insert the milk container. → Fig. 19
    The program has ended and the appliance is ready for operation

Rectifying faults

You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-sales service. This will avoid unnecessary costs.


Risk of electric shock!
Improper repairs can be dangerous.

  • Repairs on the appliance must be carried out solely by trained, specialist personnel.

Malfunctions

Errors Cause Troubleshooting
Appliance no longer responds. Appliance has a fault.
  1. Pull out the mains plug and wait 5 seconds.
  2. Re-insert the mains plug.
Appliance only dispenses water, not coffee. Empty bean container is not detected by the appliance. Pour in coffee beans.
Coffee shaft on brewing unit is blocked. Clean the brewing unit. → "Cleaning brewing unit"
Beans are too oily and are not falling into the grinder.
  • Gently tap the bean container.
  • Change the coffee variety.
  • Do not use oily beans.
  • Clean the empty bean container with a damp cloth.
Appliance does not dispense milk or milk froth. Milk system is soiled. Clean the milk system in the dish-
washer. → "Cleaning the milk system"
Milk tube not immersed in milk.
  • Use more milk.
  • Check whether the milk tube is immersed in the milk.
No milk intake by the milk system. The milk system is assembled incorrectly. Assemble the milk system correctly. → "Cleaning the milk system"
Order for connecting the milk container and milk system is wrong. First insert the milk system into the outlet and then the milk container.
Milk tube not immersed in milk. Use more milk.
No milk intake by the milk sys-tem.
  • Check whether the milk tube is immersed in the milk.
Appliance is not dispensing hot water. Milk system is soiled.
  • Clean the milk system in the dishwasher. → "Cleaning the milk system"
Milk system cannot be assembled or disassembled. Order of assembly is wrong.
  • First connect the milk system and then the milk container. When disassembling, you must first remove the milk container and then the milk system.
Appliance is not dispensing drinks. Air is in the water filter.
  1. Immerse the water filter in water with the opening facing upwards until no more air bubbles escape.
  2. Reinsert the filter. . "Insert water filter"
  • Firmly press the water filter straight down into the tank connection.
There is dripping water on the inner floor of the appliance. Drip tray was removed too soon.
  • Wait a few seconds after the last drink was dispensed before removing the drip tray.
Brewing unit cannot be removed. Brewing unit is not in the removal position (e.g. frost protection activated).
  • Switch the appliance back on.
Appliance cannot be operated. Change displays. Appliance is in demo mode.
  • To deactivate demo mode, press and hold for at least 5 seconds.
Grinder won't start. Appliance is too hot.
  • Wait 1 hour so the appliance can cool down.

Notifications on the display panel

Errors Cause Troubleshooting
Display shows "Close" despite
the fact that the door is closed.
Door is not properly closed.
  • Press the door firmly shut.
Appliance is too hot.
  • Wait 1 hour so the appliance can cool down.
Display shows "Please empty drip tray and reinsert." despite the fact that the drip tray is empty. Appliance is switched off and does not detect emptying.
  1. Switch the appliance on, and remove Switch the appliance on, and remove the drip tray. the drip tray.
  2. Re-insert the drip tray.
Drip tray is soiled.
  • Clean the drip tray thoroughly.
Display shows "Please refill water tank" despite the fact that the water tank is full.




Water tank is wrongly inserted.
  • Insert the water tank correctly.
Carbonated water is in the water tank.
  • Fill the water tank with fresh tap water.
Float is stuck in the water tank.
  1. Remove the water tank. Remove the water tank.
  2. Clean the water tank thoroughly.
New water filter was not rinsed as per instructions.
  1. Rinse the water filter according to the instructions. → "Insert water filter"
  2. Place the water filter into operation.
Air is in the water filter.
  1. Immerse the water filter in water with the opening facing upwards until no more air bubbles escape.
  2. Reinsert the filter. "Insert water filter"
Water filter is old.
  • Insert a new water filter.
Limescale deposits in the wa-ter tank are blocking the system.
  1. Clean the water tank thoroughly. Clean the water tank thoroughly.
  2. Start the descaling programme. → "Using the descaling programme"
Display shows "Fill the bean container with coffee beans." despite the fact that the ban container is full. The grinder is not grinding any coffee beans despite full bean container. Beans are too oily and are not falling into the grinder.
  • Gently tap the bean container.
  • Change the coffee variety. Do not use oily beans.
  • Clean the empty bean container with a damp cloth. a damp cloth.
Display shows "Please clean brewing unit, replace and close door.".
Brewing unit is soiled.
  • Clean the brewing unit. → "Cleaning brewing unit"
Mechanism of brewing unit is stiff.
  • Clean the brewing unit. → "Cleaning brewing unit"
Too much ground coffee in the brewing unit.
  • Use no more than 2 level measuring spoons of ground coffee. → "Cleaning brewing unit"
Display shows "Voltage (V) incorrect.". Voltage in the house system is incorrect.
  • Only operate the appliance at 220 - 240 V.
Display shows "Please restart appliance.". Brewing unit is heavily soiled or cannot be removed.
  • Restart the appliance.
  • Clean the brewing unit. → "Cleaning brewing unit"
Display shows "Please restart appliance.". Appliance has a fault.
  1. Pull out the mains plug and wait 5 seconds.
  2. Re-insert the mains plug.
Display very frequently shows "calc'nClean". Water is too hard.
  1. Insert a new water filter. → "Insert water filter"
  2. Set the corresponding water hardness. → "Setting the water hardness"
Incorrect or too little descaling agent used.
  • When descaling, only use suitable tablets.

Problem with results

Errors Cause Troubleshooting
Coffee or milk froth quality varies widely. Build-up of limescale in the appliance.
  • Descale the appliance. → "Using the descaling programme"
Milk froth quality varies widely. Milk froth quality depends on the type of milk or plant-based alternative used. Optimise the result through the selection of the milk or vegetable-based drink type.
Coffee is not dispensed or has slowed to a trickle. Set quantity is not reached. Grinding level is set too fine. .
  • Set a coarser grinding level. → "Adjusting the grinding level"
Heavy build-up of limescale in the appliance.
  • Descale the appliance. →"Using the descaling programme"
Air is in the water filter.
  1. Immerse the water filter in water with Immerse the water filter in water with the opening facing upwards until no the opening facing upwards until no more air bubbles escape. more air bubbles escape.
  2. Reinsert the filter. . "Insert water filter"
Coffee has no crema. Type of coffee is not optimal.
  • Use a coffee variety with a higher proportion of Robusta beans.
  • Use beans with a darker roast.
Beans are no longer fresh.
  • Use fresh beans.
Grinding level is not appropriate for coffee beans.
  • Adjust the grinder to a finer setting. → "Adjusting the grinding level"
Coffee is too acidic. Grinding level is set too coarse.
  • Adjust the grinder to a finer setting. → "Adjusting the grinding level"
Type of coffee is not optimal.
  • Use a coffee variety with a higher proportion of Robusta beans.
  • Use beans with a darker roast.
Coffee is too bitter. Grinding level is set too fine.
  • Set a coarser grinding level.. "Adjusting the grinding level"
Type of coffee is not optimal.
  • Change the coffee variety.
Coffee tastes burnt. Grinding level is set too fine.
  • Set a coarser grinding level.→ "Adjusting the grinding level"
Type of coffee is not optimal.
  • Change the coffee variety.
Coffee temperature setting is too high.
  • Set the coffee temperature lower. → "Overview of the basic settings"
Coffee grounds are not compact and are too wet. The grinding level is not set optimally.
  • Adjust the grinder to a coarser or finer setting. → "Adjusting the grinding level"
Too little ground coffee.
  • Use 2 level measuring spoons of ground coffee.
Beans are too oily.
  • Use a different type of bean.

Transportation, storage and disposal

Here you will find out how to prepare your appliance for transportation and storage. You will also find out how to dispose of old appliances.

Activate frost protection

Protect your appliance from frost during transportation and storage

Requirements

  • The appliance is now ready to use.
  • The water tank has been filled.

ATTENTION!
Possible damage to the appliance during transportation or storage due to liquid residues in the appliance.

  • Empty the pipe system before transportation or storage.
  1. Place a large container under the outlet system.
  2. Press and select "Milk froth".
  3. Press .
  4. Remove water tank.
    The appliance will automatically empty its pipe system and switch it-self off.
  5. Empty the water tank and the drip tray.
  6. Clean the appliance thoroughly.

Disposing of your old appliance

Valuable raw materials can be reclaimed by recycling old appliances.

  1. Unplug the appliance from the mains.
  2. Cut through the power cord.
  3. Dispose of the appliance in an environmentally friendly manner.

After-sales service

If you have any queries, are unable to rectify faults on the appliance yourself or if your appliance needs to be repaired, contact after-sales service.
You can solve many problems yourself by consulting the information on troubleshooting in these instructions or on our website. If this is not the case, contact our after-sales service.
We will always find an appropriate solution.
With any warranty claims, we will make sure that your appliance is repaired by after-sales customer service technicians using original spare parts, includ-ing after the manufacturer's warranty has expired.

information Note: Under the manufacturer's warranty conditions, use of the after-sales
service is free.

When contacting after-sales service, you will need the product number (E no.) and the production number (FD no.) of your appliance.
The contact details of the after-sales service can be found in the after-sales service directory at the end of the instructions or on our website.

E number and FD number
The E number and the FD number can be found on the appliance's rating plate.
Making a note of your appliance's details and the after-sales telephone number will enable you to find them again
quickly.

Warranty conditions
You can make warranty claims for your appliance under the following conditions. The guarantee conditions for this appliance are as defined by our representative in the country in which it is sold. Details regarding these conditions can be obtained from the dealer from whom the appliance was purchased. The bill of sale or receipt must be produced when making any claim under the terms of this guarantee.

Safety

Please read the safety information to ensure that you use the appliance safely.

General information

Here you can find general information about this information product.

  • Read this manual carefully. Only then can you operate the appliance safely and efficiently.
  • This manual is intended for the user of the appliance.
  • Observe the safety instructions and warnings.
  • Keep the manual and the product information in a safe place for future reference or for the next owner.
  • Check the appliance for damage after unpacking it. Do not connect the appliance if it has been damaged in transit

Intended use

Please read the information on intended use to ensure that you use the appliance safely and correctly.
Only use this appliance:

  • as specified in this instruction manual.
  • for preparing hot drinks.
  • Up to an altitude of max. 2000 m above sea level.

User group restrictions

Avoid risks to children and vulnerable persons.
This appliance may be used by children aged 8 or over and by people who have reduced physical, sensory or mental abilities or inadequate experience and/or knowledge, provided they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers.
Do not let children play with the appliance.
Children must not perform cleaning or user maintenance unless they are at least 8 years old and are being supervised.

Keep children below the age of 8 at a safe distance from the appliance and power cable.

Safe use

Follow these safety instructions when using the appliance.


Risk of suffocation!

  • Children may pull packaging material over their heads or wrap themselves up in it and suffocate.
    • Keep packaging material away from children.
    • Do not let children play with packaging material.
  • Children may breathe in or swallow small parts, causing them to suffocate.
    • Keep small parts away from children.
    • Do not allow children to play with small parts.


Risk of electric shock!

  • Improper installations can be dangerous.
    • Connect and operate the appliance only in accordance with the specifications on the rating plate.
    • Connect the appliance to a power supply with alternating current solely via a correctly installed socket with earthing.
    • The protective conductor system of the domestic electrical installation must be properly installed.
  • A damaged appliance or a damaged power cord can be dangerous.
    • Never operate a damaged appliance.
    • Never operate an appliance with a torn or fractured surface.
    • If the appliance or the power cord is damaged, disconnect the appliance from the power supply immediately. Unplug the appliance from the mains or switch off the circuit breaker in the fuse box.
    • Call our customer service.
    • Repairs on the appliance must be carried out solely by trained, specialist personnel.
  • Improper repairs can be dangerous.
    • Repairs on the appliance must be carried out solely by trained, specialist personnel.
  • Penetrating moisture may cause an electric shock.
    • Never immerse the appliance or the power cord in water.
    • Liquids must not be spilled on the appliance plug connection.
    • Use the appliance in enclosed spaces only.
    • Never expose the appliance to intense heat or humidity.
    • Do not use any steam cleaners or high-pressure cleaners to clean the appliance.


Risk of fire!

  • The appliance will become hot.
    • Ventilate the appliance adequately.
    • Never operate the appliance in a cupboard.
  • It is dangerous to use an extended power cord and non-approved adapter.
    • Do not use extension cables or multiple socket strips.
    • If the power cord is too short, contact our customer service.
    • Only use the adapter approved by the manufacturer.


Risk of burns!
Some appliances parts will become very hot.

  • Never touch the hot appliance parts.
  • Allow hot appliance parts to cool down before touching them.


Risk of scalding!
Freshly prepared drinks are very hot.

  • Leave drinks to cool down if necessary.
  • Do not let escaping liquids or steam come into contact with your skin.


Risk of injury!

  • Improper use of the appliance may endanger the user.
    • Use the appliance only for its intended purpose.
  • Trapped fingers when closing the appliance door.
    • Be careful of your fingers when closing the appliance door.
  • The grinder rotates.
    • Never reach into the grinder.


Risk of magnetism!
The appliance contains permanent magnets. These may affect electronic implants, e.g. pacemakers or insulin pumps.

  • People with electronic implants must stand at least 10 cm away from the appliance.
  • This minimum distance of 10 cm must also be observed for the water tank when removed.


Risk of harm to health!
Dirt on the appliance may be dangerous to health.

  • Follow the cleaning instructions for the appliance.

Environmental protection and energy saving

Protect the environment by using your appliance in a way that conserves resources and by disposing of reusable materials correctly.

Disposing of packaging

The packaging materials are environmentally compatible and recyclable.

Sort the individual components by type for disposal. The types of plastic waste can be identified by the internationally standardised abbreviations such as "PS" for polystyrene. Information about current disposal methods can be obtained from your specialist dealer or your local authority.

Tips for saving energy

If you follow these instructions, your appliance will use less power.

Set the interval for automatic switch-off to the smallest value.
+ If the appliance is not being used, it will switch itself off earlier. → "Basic settings",

Do not interrupt the dispensing process prematurely.
+ The amount of water or milk that is heated is used optimally.

Descale the appliance regularly.
+ Limescale deposits increase the appliance's energy consumption.

Technical specifications

Facts and figures for your appliance can be found here

Voltage 220–240 V ∼
Frequency 50 Hz
Connection rating 1500 W
Maximum static pump pressure 15 bar
Maximum capacity of water tank (without filter) 1.7 l
Maximum capacity of bean container 270 g
Length of the power cable 100 cm
Appliance height 37.3 cm
Appliance width 24.9 cm
Appliance depth 42.8 cm
Weight, empty 8-9 kg
Type of grinder Ceramic

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Siemens EQ.500 TQ5 Series, EQ.500 TQ505R09 Manual

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