Siemens EQ500 classic TP51 Series (TP515R01) Manual

Siemens EQ500 classic TP51 Series (TP515R01) Manual

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Table of Contents
Contents
Siemens EQ500 classic TP51 Series (TP515R01) Manual

Installation and connection

Scope of delivery

After unpacking all parts, check for any damage in transit and completeness of the delivery.
Note: Different accessories are enclosed depending on the appliance model. This accessory is shown in a frame with a dashed line.
Fig. 1

  1. Fully automatic coffee ma-chine
  2. Adapter for milk containers
  3. User manual
  4. Cleaning tablet1
  5. Descaling tablet1
  6. Water hardness testing strip
  7. Water filter1

1 Depending on the appliance specifications

Installing and connecting the appliance

warningATTENTION!
Risk of damage to the appliance. If the appliance is not started up correctly, it may be damaged.

  • Use the appliance in frost-free rooms only.
  • If the appliance has been transported or stored below 0°C, wait 3 hours at room temperature before starting it up.
  • After plugging in, always wait approx. 5 seconds.
  1. Place the appliance on a level, water-resistant surface that is capable of bearing its weight.
  2. Using the mains plug, connect the appliance to an earthed socket that has been correctly installed.

Familiarising yourself with your appliance

Appliance

You can find an overview of the parts of your appliance here. Note: Individual details and colours may differ, depending on the appliance model.
Fig. 2
Overview

  1. Water tank
  2. Cover for water tank
  3. Cup heater1
  4. Aroma lid
  5. Bean container
  6. Ground coffee compartment
  7. Display
  8. Control panel
  9. Cover
  10. Milk system
  11. Outlet system
  12. Brewing chamber door
  13. Rating plate
  14. Drip tray

1 Depending on the appliance specifications

Control panel

You can use the control panel to configure all functions of your appliance and to obtain information about the operating status.

Symbol Explanation
Switch the appliance on or off.
Open or exit the menu.
Note: The menu buttons are only visible when the menu is open.
Navigate up in the menu.
Navigate down in the menu.
Confirm in the menu or save.
Go back in the menu.
Dispense two cups.
Select the coffee strength.
Adjust the quantity.
Start or stop the process.

Display

The display shows the selected drinks, settings and setting options, as well as messages about the appliance's operating status. The display shows additional information and action steps. The information is hidden after a short period, or by pressing a button. The action steps are hidden when they have been completed.

Drinks overview

You can prepare a wide range of different drinks with your appliance.

Quick selection

Symbol Designation Explanation Category
Espresso Concentrated coffee. Best served in small, thickwalled cups. Preheat cups with hot water. "Dispensing a coffee drink made from fresh beans"
"Dispensing a coffee drink made from ground coffee"
Caffe crema Coffee with a crema layer or large cup of coffee prepared using espresso method. "Dispensing a coffee drink made from fresh beans"
"Dispensing a coffee drink made from ground coffee"
Cappuccino Espresso with frothed milk. Best served in small cups. "Dispensing coffee drinks with milk froth"
LatteMacchiato Coffee speciality with three layers: warm milk at the bottom, espresso in the middle, and milk froth on top. Best served in a glass. → "Dispensing coffee drinks with milk froth"
Special drinks Dispense other drinks. → "Dispensing special drinks"

Accessories

Use original accessories. These have been made especially for your appliance.

Accessories Retail Customer service
Cleaning tablets TZ80001A
TZ80001B
00312097
00312098
Descaling tablets TZ80002A
TZ80002B
00312094
00312095
Water filter TZ70003 17004340
Water filter pack of 3 TZ70033A 17005980
Microfibre cloth - 00460770
Care set TZ80004A
TZ80004B
00312105
00312106

Before using for the first time

Prepare the appliance for use.

Preparing and cleaning the appliance

Remove the protective foils and clean the appliance and individual parts. Follow the illustrated instructions at the beginning of this manual.
warningATTENTION!
Unsuitable beans can block up the grinder.

  • Only use pure, roasted bean mixes that are suitable for use in fully automatic coffee or espresso machines.
  • Do not use glazed coffee beans.
  • Do not use caramelised coffee beans.
  • Do not use coffee beans that have been treated with additives containing sugar.
  • Do not add ground coffee.

→ Fig. 3 - 22
Note: Fill the water tank each day with fresh, cold, non-carbonated water.
Tip: To keep the coffee beans at their best, store them in a sealed container in a cool place. You can keep the coffee beans in the bean container for several days without them losing their aroma.
Before using for the first time - Step 1
Before using for the first time - Step 2
Before using for the first time - Step 3

Checking the water hardness

It is important to set the water hardness correctly so that your appliance indicates in good time that it needs descaling. You can use the enclosed test strip to check the water hardness or ask your local water company.

  1. Briefly dip the test strip in fresh tap water.
  2. Allow the water to drain off the test strip.
  3. Read the water hardness off the test strip after 1 minute. The table shows allocation of the levels to the different degrees of water hardness:
    Level German degrees in °dH Total hardness in mmol/ l
    1 1-7 < 1.3
    2 8-14 1.3-2.5
    3 15-21 2.5-3.8
    4 22-30 > 3.8

    1 Factory setting

Note: If a water softening system is installed in your house, you can select "Water softening system".
Tip: You can change the settings at any time. → "Basic settings".

Water filter

You can use a water filter to minimise limescale deposits and reduce impurities in the water.

Inserting and activating the water filter
warningATTENTION! Possible damage to the appliance due to limescale build-up.

  • Change the water filter in good time.
  • Change the water filter after 2 months at the latest.
  • Observe the display messages.

Note: If "Please replace or deactivate water filter in menu." is shown on the display, replace the water filter. If you are not inserting a new filter, select "No filter" and follow the instructions on the display.

  1. Immerse the water filter in a glass of water and press the sides together lightly until no more air bubbles rise to the surface. →Fig. 8
  2. Press ⁠.
  3. Press or "Water filter" and ⁠.
  4. Use or to select "New filter" or "Replace water filter" and press ⁠.
  5. Note: If you are not inserting a new filter, select "No filter" in the menu settings.
    Press the water filter firmly into the water tank.
  6. Fill the water tank up to the "max" mark and press⁠.
  7. Connect the milk tube to the milk system and the suction pipe.
  8. Insert the end of the suction pipe in the drip plate.
  9. Place a container with a capacity of 1 litre under the outlet system and press⁠.
    The filter will be rinsed and the following message displayed: "Rinsing complete.".
    The appliance is ready to use.

Tips

  • You should also change your water filter for reasons of hygiene.
  • With a water filter you need to descale your appliance less frequently.
  • If your appliance has not been used for a long time, for example if you were on holiday, you should rinse the water filter before use by dispensing a cup of hot water.
  • The water filter can be purchased from retailers or customer service.
    "Accessories".

Performing initial start-up

After connecting the appliance to the power supply, configure the settings for initial start-up. Initial start-up only appears when switching on for the first time.

  1. Press to switch on the appliance.
    The display will show the language that is preset.
  2. Press or until the display shows the desired language.
  3. Press ⁠.
  4. Determine the water hardness.
  5. Press ⁠.
  6. To set the water hardness, press or ⁠.
  7. Press ⁠.
  8. Clean and fill the water tank.
  9. Press ⁠.
  10. For more information scan the QR code 1.
  11. To now insert a water filter now, press ⁠.
  12. To insert a water filter later on, press ⁠.
  13. Fill the bean container.
  14. Press ⁠.
  15. Press⁠.
    The appliance is rinsing and is ready to use.

Tip: You can change the settings at any time.
"Overview of the basic settings".

General information

Please bear this information in mind so that you can get the best out of your appliance.

Notes

  • The appliance has been programmed at the factory with standard settings for optimum operation.
  • The grinder has been factory-set for optimum operation. If coffee is only dispensed drop by drop or is too thin and with too little crema, you can adjust the grinding level when the grinder is running. →"Adjusting the grinding level".
  • During operation water droplets may form at the ventilation slits and on the lid of the tablet compartment.
  • If you do not perform any actions on the appliance for a certain period, it will switch off automatically. You can change the duration in the basic settings.
  • For technical reasons steam can escape from the appliance.
  • The first beverage will not yet have its full aroma if:
    • You are using the appliance for the first time.
    • You have run a service programme.
    • You have not used the appliance for a long time.
      Do not drink the beverage.

Tip: You will get a stable, fine-pored crema after you have started up your appliance and dispensed a few cups.

Basic operation

Switching the appliance on or off

  • Switch the appliance on or off with ⁠.
    When the appliance switches on, the display shows the Siemens logo. When the appliance is switched on or off, it will rinse itself automatically. When switched off, the appliance will emit steam into the tray for cleaning. During the rinsing process, the display shows a drop. If the appliance is still warm when switched on, or if no drink was dispensed before it was switched off, the appliance doesn't rinse itself.

Dispensing drinks

Find out how to prepare a drink of your choice.


Risk of scalding!
Freshly prepared drinks are very hot.

  • Leave drinks to cool down if necessary.
  • Do not let escaping liquids or steam come into contact with your skin.

Tips

  • You can directly select the drink you want using the quick-selection buttons. The display shows you the drink and the current settings.
  • Your appliance has other drinks besides the ones that you can obtain via the quick-selection buttons.
    "Dispensing special drinks",
  • You can adapt your drink to your personal taste. →"Drink settings".

Notes

  • If you do not change any settings for approx. 5 seconds, the appliance will exit settings mode. The settings will be automatically saved.
  • With a number of settings your coffee is prepared in several steps. Wait until the process is fully completed.

Dispensing a coffee drink made from fresh beans

  1. Place your pre-warmed cup under the outlet system.
  2. Press the drinks symbol for a coffee drink without milk.
    The display will show the drink and your current settings. → "Drink settings".
  3. Change the settings where necessary:
    • To adjust the per-cup quantity, press. → "Adjusting the amount".
    • To adjust the coffee strength, press. → "Adjusting the coffee strength".
  4. Press⁠.
    The coffee beans are freshly ground for each brewing process.
    The coffee is brewed and then dispensed into the cup.

Tips

  • You can press to stop the dispensing process prematurely.
  • Find out how to make coffee drinks with milk. →"Dispensing drinks with milk froth".

Dispensing a coffee drink made from ground coffee

warningATTENTION!
The ground coffee compartment can become blocked.

  • Do not use coffee beans.
  • Do not use instant coffee.
  • Use a soft brush to gently direct the ground coffee residue into the shaft.

Note
When using ground coffee, the following selections are not available:

  • Two cups at once
  • Coffee strength
  • "doubleshot"
  1. Place your pre-warmed cup under the outlet system.
  2. Press the symbol for your desired drink.
  3. Press repeatedly until the display shows "Gr. coffee".
  4. Open the ground coffee compartment.
  5. Add a maximum of 2 level teaspoons of ground coffee, max. 12 g.
  6. Close the ground coffee compartment.
  7. Press⁠.
    The coffee is brewed and then dispensed into the cup.

Tips

  • You can press to stop the dispensing process prematurely.
  • If you would like another drink with ground coffee, repeat the process.
  • Always add the ground coffee just before making the drink.

Dispensing drinks with milk froth

You can use your appliance to dispense coffee drinks with milk froth.


Risk of burns!
The milk system can become extremely hot.

  • Never touch the milk system when it is hot.
  • Allow the hot milk system to cool down before touching it.

warningATTENTION!
Milk residues can dry on surfaces and are difficult to remove.

  • Clean the milk system after every use.

Tips

  • You can also use plant-based alternatives to milk, e.g. soya milk.
  • The quality of the milk froth depends on the type of milk or plantbased alternative used.

Dispensing coffee drinks with milk froth

Requirements

  • The milk tube is connected.
  • The suction pipe is connected.
  1. Insert the suction pipe in the milk.
  2. Place your pre-warmed cup under the outlet system.
  3. Press the symbol for a coffee drink with milk.
    The display will show the drink and your current settings. → "Drink settings".
  4. Change the settings where necessary:
  • To adjust the per-cup quantity, press. → "Adjusting the amount".
  • To adjust the coffee strength, press. → "Adjusting the coffee strength".
  • Use the ground coffee compartment. →"Dispensing a coffee drink made from ground coffee".
  1. Press and wait until the process is complete.
    After preparing the drink, the milk system will automatically clean itself with a short jet of steam.

Tip: If you want to stop the dispensing process early, press . If you want to stop the dispensing process altogether, press ⁠.

Dispensing special drinks

Your appliance has other drinks besides the ones that you can obtain via the quick-selection buttons.

  • Press several times. → "Drinks overview".

Dispensing milk froth


Risk of burns!
The milk system can become extremely hot.

  • Never touch the milk system when it is hot.
  • Allow the hot milk system to cool down before touching it.

Requirements

  • The milk tube is connected.
  • The suction pipe is connected.
  1. Insert the suction pipe in the milk, e.g. Tetra Pak carton.
  2. Place your pre-warmed cup under the outlet system.
  3. Press repeatedly until the display shows "Milk froth".
  4. Change the setting if necessary:
    • To adjust the per-cup quantity, press . → "Adjusting the amount".
  5. Press⁠.
    The milk froth will run out of the outlet system.
  6. Press to stop the dispensing process.

Dispensing hot water


Risk of burns!
The milk system can become extremely hot.

  • Never touch the milk system when it is hot.
  • Allow the hot milk system to cool down before touching it.

Note: If the milk system has not been cleaned, small amounts of milk may be dispensed with the water.

Requirements

  • The milk system has been cleaned. .
  • The milk tube has been removed.
  1. Place your pre-warmed cup under the outlet system.
  2. Press repeatedly until the display shows "Hot water".
  3. Change the setting if necessary:
    • To adjust the per-cup quantity, press . → "Adjusting the amount".
  4. Press⁠.
    If the following message appears: "Please remove suction hose.", remove the milk tube and press ⁠.
    Hot water will run out of the outlet system.
  5. Press to stop the dispensing process.

Drink settings

Prepare a drink according to your taste.

Adjusting the coffee strength

  1. Press the symbol for your desired drink.
  2. To select the strength of the coffee, press⁠.
    You can select the following coffee strengths:
    • "mild"
    • "regular"
    • "strong"
    • "very strong"
    • "doubleshot"

Note: The setting "doubleshot" is not available for every drink and drink volume.
Tip: For a strong taste of coffee, select a high coffee strength when setting a large capacity.

Selecting ground coffee

  1. Press the symbol for your desired drink.
  2. Press repeatedly until the display shows "Gr. coffee". → "Dispensing a coffee drink made from ground coffee".

AromaDouble Shot
You can make your coffee extra strong by using the setting "doubleshot".
The longer coffee is brewed, the more bitter substances and undesirable aromas are released. These bitter substances and undesirable aromas affect the taste and digestibility of the coffee. To ensure that only pleasant-tasting and easily digestible aromatic substances are released, fresh coffee beans are ground and brewed when half the quantity has been prepared.
Note: The setting "doubleshot" is not available for every drink and drink volume.

Adjusting the amount

  1. Press the symbol for your desired drink.
  2. Press repeatedly until the desired volume is shown on the display.

Dispensing two cups at once
Depending on the appliance model, you can make two cups at the same time for certain drinks.
Note
The "Double cup" function is not available for the following selections:

  • "Gr. coffee"
  • "doubleshot"
  • Quantity smaller than 35 ml
  1. Press the symbol for your desired drink.
  2. Press⁠.
    The setting is shown on the display.
  3. Place two cups on the left and right under the outlet system.
  4. Press⁠.
    The drink is prepared in 2 steps. The beans are ground in 2 grinding operations.
    The drink is brewed and then runs into the cup.
  5. Wait until the process is complete.

Grinder

Your appliance has an adjustable grinder, which you can use to customise the grinding level of your coffee beans.
Adjusting the grinding level Set the desired grinding level while the coffee beans are being ground.


Risk of injury!
The grinder rotates.

  • Never reach into the grinder.

warningATTENTION!
Risk of damage to the grinder. The grinder may be damaged if the grinding level is not set properly.

  • Only set the grinding level when the grinder is running.
  • Select the grinding level using the rotary selector step by step.
    Grinding level Setting
    Fine grinding level for lightly roasted beans Turn rotary selector anticlockwise.
    Coarse grinding level for dark-roasted beans Turn rotary selector clockwise.
    The grinding level setting only takes effect after the second cup.

Tip: If the coffee is only dispensed drop by drop, set a coarser grinding level.
If the coffee is too thin with too little crema, set a finer grinding level.

Childproof lock

You can lock the appliance, to protect children against scalding and burns.

Activating the childproof lock

Requirement: The appliance is switched on.

  • Press and hold for at least 3 seconds.
    Turn rotary selector anticlockwise. The following message will be displayed: "Child lock active. To deactivate press "ml" for 3 sec".

Deactivating the childproof lock

  • Press and hold for at least 3 seconds.
    The childproof lock is deactivated.

Cup heater

You can use the cup heater to preheat your cups.

Activating and deactivating the cup heater


Risk of burns!
The cup heater1 can become very hot.

  • Never touch the cup heater1 while hot.
  • Allow the hot cup heater1 to cool down before touching it.

Tip: Place the cups with their base on the cup heater to warm them to optimum effect1.

  • You can activate or deactivate the cup heater1 in the basic settings.

Basic settings

You can configure the basic settings for your appliance to meet your needs and call up additional functions.

Changing the basic settings

  1. Press ⁠.
  2. Useor to select the desired basic setting and press ⁠.
    The display will show the setting options and the navigation symbols will light up. The display indicates the current setting.
  1. Use or to make the desired selection and press ⁠ .
    The setting is now saved.
  1. Use to go back.
  2. Press to exit the menu.

Overview of the basic settings

You can find an overview of the basic settings here.

Setting Selection Description
Cleaning and care Milk system Descale Clean calc'nClean Start service programme. → "Service programmes"
Cup warmer 1 Cup warmer off 2
Cup warmer on
Switch cup heater on or off. → "Cup heater"
Water filter New filter No filter Set use of the water filter.
Coffee temp. normal
high
max.
Set the temperature for coffee drinks.
Note: The setting is effective for all preparation types.
Languages See selection on the appliance Set menu language. Changes are immediately displayed.
Autom. switch-off See selection on the appliance Set how long the appliance should wait after preparing the last drink before automatically switching itself off.
Water hardness
  1. (soft)
  2. (medium)
  3. (hard)
  4. (very hard) 2
    Water softening system
Set the appliance to the local water hardness.
Statistics See selection on the appliance Display the number of cups dispensed.
Key tones Key tones on 2
Key tones off
Switch the button tones on or off.
Start-up rinsing
  • Start-up rinsing off
  • Start-up rinsing on
The cup under the outlet system is not filled with rinsing water when the appliance is switched on.
How-to videos The display shows a QR code. Scan the QR code and watch instruction films online.
Factory settings Full reset?
Continue: OK
Cancel: ←
Restore settings to the factory settings.
Note: All individual settings will be deleted and reset to the factory settings.
Appliance information Licence information Display FOSS licence text.

1 Depending on the appliance specifications
2 Factory setting (may vary according to model)

Cleaning and servicing

To keep your appliance working efficiently for a long time, it is important to clean and maintain it carefully.

Dishwasher-safe components

Find out here which components can be put in the dishwasher.

warningATTENTION!
Some components are sensitive to heat and may be damaged if they are cleaned in a dishwasher.

  • Follow the operating instructions of the dishwasher.
  • Only clean dishwasher-safe components in the dishwasher.
  • Only use programmes that do not heat the components above 60°C.

Dishwasher-safe

  • Drip plate
  • Drip grate
  • Coffee dregs container
  • Mechanical fill level indicator
  • Milk system with adapter
  • Ground coffee compartment with hinged lid

Not dishwasher-safe

  • Drip tray
  • Water tank
  • Water tank lid
  • Brewing unit
  • Beverage dispenser cover

Cleaning agent

Only use suitable cleaning agents.
warningATTENTION!
Unsuitable cleaning products may damage the surfaces of the appliance.

  • Do not use harsh or abrasive detergents.
  • Do not use cleaning agents containing alcohol or spirits.
  • Do not use hard scouring pads or cleaning sponges. Unsuitable cleaning and descaling agents may damage the appliance.
  • Do not use pure citric acid, vinegar or any vinegar-based agents to descale the appliance.
  • Do not use descaling agent with phosphoric acid.
  • Only use cleaning tablets and descaling tablets that have been specially developed for the appliance. → "Accessories".

Tips

  • Wash new sponge cloths thoroughly to remove any salt adhering to them. Salt can cause rust film to develop on stainless steel surfaces.
  • Always remove any residues of limescale, coffee, milk and cleaning/descaling solutions immediately to prevent corrosion.

Cleaning the appliance


Risk of electric shock!
An ingress of moisture can cause an electric shock.

  • Never immerse the appliance or the power cord in water.
  • Liquids must not be spilled on the appliance plug connection.
  • Do not use steam- or high-pressure cleaners to clean the appliance.


Risk of burns!
Some parts of the appliance become very hot.

  • Never touch hot appliance parts.
  • Allow hot appliance parts to cool down before touching.
  1. Disconnect the appliance from the mains power supply.
  2. Clean the housing, the high-gloss surfaces and the control panel with a microfibre cloth.
  3. Clean the outlet system with a soft, damp cloth after beverages have been dispensed.
  4. Rinse the water tank with fresh, clean water.
  5. If the appliance has not been used for a long time, e.g. after a holiday, clean the entire appliance, including moving parts such as the brewing unit or water tank.

Note: The appliance will rinse itself automatically if you switch it on when it is cold or switch it off after it has dispensed coffee. The system is therefore self-cleaning.

Cleaning the drip tray and coffee dregs container

Clean and empty the drip tray and coffee dregs container every day to prevent deposits.

  1. Detach the milk tube from the outlet system.
  2. Open the door.
  3. Pull the drip tray and the coffee dregs container forwards and out.
  4. Remove and clean the drip plate.
  5. Empty and clean the drip tray and coffee dregs container.
  6. Clean the appliance interior and the drip tray holder.
  7. Tip
    If you press both brackets in, you can then remove the mechanical fill level indicator more easily.
    Remove the mechanical fill level indicator and clean with a damp cloth.
    Cleaning the drip tray and coffee dregs container
  8. Assemble the drip tray, drip plate, coffee dregs container and mechanical fill level indicator and insert in the appliance.
  9. Close the door.

Cleaning the ground coffee compartment

Tip: You can clean the ground coffee compartment in the dishwasher.

  1. Pull out the ground coffee compartment by the open lid. →Fig. 11
  2. Clean the ground coffee compartment with washing-up liquid. →Fig. 12
  3. Dry the ground coffee compartment and insert it into the appliance.

Cleaning the milk system

Clean the milk system regularly. Follow the illustrated instructions at the beginning of the manual.

Risk of burns!
The milk system can become extremely hot.

  • Never touch the milk system when it is hot.
  • Allow the hot milk system to cool down before touching it.

warningATTENTION!
The appliance may be damaged by improper cleaning.

  • Do not put the cover of the outlet system in the dishwasher. → Fig. 14 - 22

Cleaning the brewing unit

In addition to automatic rinsing, also remove and clean the brewing unit regularly. Follow the illustrated instructions at the beginning of the manual.

Risk of burns!
Some parts of the appliance become very hot.

  • Never touch hot appliance parts.
  • Allow hot appliance parts to cool down before touching.

warningATTENTION!
The brewing unit may be damaged by improper cleaning.

  • Do not use washing-up liquid.
  • Do not use cleaning agents containing vinegar or acids.
  • Do not clean in the dishwasher.→ Fig. 23 - 31
    Cleaning - Step 1
    Cleaning - Step 2

Note: The door can only be closed if the brewing unit and drip tray are inserted correctly.

Service programmes

After certain time intervals, your appliance will recommend that you use the service programmes. Use the service programmes to clean your appliance thoroughly.
warningATTENTION!
Improper cleaning and descaling or a delay in doing so may damage the appliance.

  • Immediately perform the descaling process in accordance with the instructions.
  • Only put cleaning tablets in the ground coffee compartment.
  • Do not put descaling tablets or other products in the ground coffee compartment.

Notes

  • The display indicates the progress of the descaling or cleaning process.
  • If your appliance is not descaled in good time, the display will show the following message: "Descaling overdue. Appliance is locked. Please press menu for 3 sec.".
  • If your appliance has been locked, you can only operate it again once the descaling process has been carried out.
  • If you accidentally interrupt the service programme, you must reset it. → "Resetting service programmes".

Tips

  • If you use a water filter, this will prolong the time until you have to run a service programme.
  • You can combine "Descale" and "Clean" using the "calc'nClean" service programme.
  • Clean your appliance with a soft, damp cloth immediately after a service programme to remove any descaling solution residues and prevent corrosion.

Using the service programmes
Notes

  • If you are using the service programme "Cleaning and care", clean the brewing unit beforehand. →"Cleaning the brewing unit".
  • If you are using the service programmes "Descale" or "calc'nClean", first clean the brewing unit and prepare the descaling solution.
  1. Press⁠.
  2. Use and to select "Cleaning and care" and press ⁠.
  3. Use and to select the required programme and press , e.g. "Descale".
    The display will guide you through the programme.

Preparing descaling solution

  1. Fill a container with 0.5 l lukewarm water.
  2. Add a descaling tablet to the water and stir until it is fully dissolved.

Resetting service programmes
Perform the following steps if a service programme is interrupted, e.g. due to a power failure.

  1. Empty the container and put the end of the suction pipe in the container.
  2. Rinse out the water tank.
  3. Fill the water tank with fresh, noncarbonated water up to the "max" marking.
  1. Press ⁠.
    The appliance will rinse itself for approx. 2 minutes.
  1. Empty and clean the drip tray.
  2. Insert the drip tray and close the door.
  3. Restart the service programme.

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-sales service. This will avoid unnecessary costs.


Risk of electric shock!
Improper repairs are dangerous.

  • Repairs to the appliance should only be carried out by trained specialist staff.
  • Only use genuine spare parts when repairing the appliance.
  • If the power cord of this appliance is damaged, it must be replaced by the manufacturer, the manufacturer's Customer Service or a similarly qualified person in order to prevent any risk.
Fault Cause and troubleshooting

Appliance no longer responds

Appliance has a fault.
  1. Pull out the mains plug and wait 60 seconds.
  2. Re-insert the mains plug.

Appliance only dispenses water, not coffee

Empty bean container is not detected by the appliance.
  • Pour in coffee beans.
Coffee shaft on brewing unit is blocked.
  • Clean the brewing unit.
Beans are too oily and are not falling into the grinder.
  • Gently tap the bean container.
  • Change the coffee variety.
  • Do not use oily beans.
  • Clean the empty bean container with a damp cloth.
Brewing unit is not inserted properly.
  • Slide the brewing unit right back.

Appliance is not dispensing milk froth

Milk system is soiled.
  • Clean the milk system in the dishwasher.
Milk tube not immersed in milk.
  • Use more milk.
  • Check whether the milk tube is immersed in the milk.
Heavy build-up of limescale in the appliance.
  • Descale the appliance.

No milk intake by the milk system

The milk system is assembled incorrectly.
  • Assemble the milk system correctly.

No milk intake by the milk system

Milk tube not immersed in milk.
  • Use more milk.
  • Check whether the milk tube is immersed in the milk.

Milk froth is too cold

Milk is too cold.
  • Use lukewarm milk.

Appliance is not dispensing hot water

Milk system is soiled.
  • Clean the milk system in the dishwasher.

Appliance is not dispensing drinks

Air is in the water filter.
  1. Immerse the water filter in water with the opening facing upwards until no more air bubbles escape.
  2. Reinsert the filter. → "Inserting and activating the water filter"
  • Firmly press the water filter straight down into the tank connection.
Residues of limescale remover are blocking the water tank.
  1. Remove the water tank.
  2. Clean the water tank thoroughly.
There is dripping water on the inner floor of the appliance. Drip tray was removed too soon.
  • Wait a few seconds after the last drink was dispensed before removing the drip tray.

Brewing unit cannot be removed

Brewing unit is not in the removal position.
  • Switch the appliance back on.

Appliance cannot be operated. Change displays

Appliance is in demo mode.
  1. Remove the water tank and fill with fresh cold water.
  2. Reinsert the water tank.

Grinder won't start

Appliance is too hot.
  1. Disconnect the appliance from the mains.
  2. Wait 1 hour so the appliance can cool down.
Grinder is not grinding any coffee beans despite full bean container. Beans are too oily and are not falling into the grinder.
  • Gently tap the bean container.
  • Change the coffee variety.
  • Do not use oily beans.
  • Clean the empty bean container with a damp cloth.
Display shows "Close" despite the fact that the door is closed. Door is not properly closed.
  • Press the door firmly shut.
Appliance is too hot.
Display shows "Close" despite the fact that the door is closed.
  1. Disconnect the appliance from the mains.
  2. Wait 1 hour so the appliance can cool down.
Display shows "Please empty drip tray and reinsert." despite the fact that the drip tray is empty. Appliance is switched off and does not detect emptying.
  1. Switch the appliance on, and remove the drip tray.
  2. Re-insert the drip tray.
Drip tray is soiled.
  • Clean the drip tray thoroughly.
Display shows "Please refill water tank" despite the water tank being full. Water tank is wrongly inserted.
  • Insert the water tank correctly.
Float is stuck in the water tank.
  1. Remove the water tank.
  2. Clean the water tank thoroughly.
Carbonated water is in the water tank.
  • Fill the water tank with fresh tap water.
New water filter was not rinsed as per instructions.
  1. Rinse the water filter according to the instructions. → "Inserting and activating the water filter".
  2. Place the water filter into operation.
Air is in the water filter.
  1. Immerse the water filter in water with the opening facing upwards until no more air bubbles escape.
  2. Reinsert the filter. → "Inserting and activating the water filter".
Water filter is old.
  • Insert a new water filter.
Limescale deposits in the water tank are blocking the system.
  1. Clean the water tank thoroughly.
  2. Start the descaling programme.
Display shows "Please clean brewing unit, replace and close door.". Brewing unit is soiled.
  • Clean the brewing unit.
Mechanism of brewing unit is stiff.
  • Clean the brewing unit.
Too much ground coffee in the brewing unit.
  • Use no more than 2 level measuring spoons of ground coffee.
Display shows "Voltage (V) incorrect." There are problems with the power supply.
  • Only operate the appliance at 220 - 240 V.
Display shows "Please restart appliance." Brewing unit is heavily soiled or cannot be removed.
  • Restart the appliance.
  • Clean the brewing unit.
Appliance has a fault.
  1. Pull out the mains plug and wait 60 seconds.
  2. Re-insert the mains plug.
Display very frequently shows "calc'nClean" Decalcified water still contains small amounts of lime.
  1. Insert a new water filter. → "Inserting and activating the water filter"
  2. Set the corresponding water hardness.
Incorrect or too little descaling agent used.
  • When descaling, only use suitable tablets.
Service programme has not been carried out in its entirety.
  • Reset the service programme. → "Resetting service programmes"
Coffee or milk froth quality varies widely. Build-up of limescale in the appliance.
  • Descale the appliance.
Milk froth quality varies widely Milk froth quality depends on the type of milk or plantbased alternative used.
  • Optimise the result through the selection of the milk or vegetable-based drink type.
Coffee is not dispensed or has slowed to a trickle.
Set quantity is not reached.
Grinding level is set too fine.
  • Set a coarser grinding level. → "Adjusting the grinding level"
Heavy build-up of limescale in the appliance.
  • Descale the appliance.
Air is in the water filter.
  1. Immerse the water filter in water with the opening facing upwards until no more air bubbles escape.
  2. Reinsert the filter. → "Inserting and activating the water filter"
Appliance is soiled.
  • Clean the brewing unit.
  • Descale and clean the appliance.
Coffee strength is set too high.
Coffee is not dispensed or has slowed to a trickle. Set quantity is not reached.
  • Reduce the strength of your coffee to e.g. "regular". → "Adjusting the coffee strength"
Coffee has no crema. Type of coffee is not optimal.
  • Use a coffee variety with a higher proportion of Robusta beans.
  • Use beans with a darker roast.
Beans are no longer fresh.
  • Use fresh beans.
Grinding level is not appropriate for coffee beans.
  • Adjust the grinder to a finer setting. → "Adjusting the grinding level".
Coffee is too acidic. Grinding level is set too coarse.
  • Adjust the grinder to a finer setting. → "Adjusting the grinding level"
Type of coffee is not optimal.
  • Use a coffee variety with a higher proportion of Robusta beans.
  • Use beans with a darker roast.
Coffee is too bitter. Grinding level is set too fine.
  • Set a coarser grinding level. → "Adjusting the grinding level"
Type of coffee is not optimal.
  • Change the coffee variety.
Coffee tastes burnt. Grinding level is set too fine.
  • Set a coarser grinding level. → "Adjusting the grinding level"
Type of coffee is not optimal.
  • Change the coffee variety.
Coffee temperature setting is too high.
  • Set the coffee temperature lower. → "Overview of the basic settings"
Coffee grounds are not compact and are too wet. The grinding level is not set optimally.
  • Adjust the grinder to a coarser or finer setting. → "Adjusting the grinding level"
Too little ground coffee.
  • Use 2 level measuring spoons of ground coffee.
Coffee grounds are not compact and are too wet. Beans are too oily.
  • Use a different type of bean.

Transportation and storage

Activate frost protection

Protect your appliance from frost during transport and storage.
warningATTENTION!
Residues of liquid in the appliance may damage it during transport or storage.

  • Empty the pipe system before transport or storage.

Requirements

  • The appliance is ready to use.
  • The water tank has been filled.
  1. Remove the milk container.
  2. Clean the brewing unit.
  3. Place a large container under the outlet system.
  4. Pressrepeatedly until the display shows "Milk froth".
  5. Press repeatedly until the display shows 240 ml.
  6. Press ⁠.
  7. Wait until steam escapes from the appliance.
  8. Remove the water tank.
    The appliance drains itself automatically.
  9. If the message "Please refill water tank" appears, ignore it.
  10. Empty and clean the water tank and drip tray.
  11. Insert the water tank and drip tray.
  12. Switch the appliance off and disconnect it from the power supply.

Customer Service

Function-relevant genuine spare parts according to the corresponding Ecodesign Order can be obtained from Customer Service for a period of at least 7 years from the date on which your appliance was placed on the market within the European Economic Area.
Note: Under the terms of the manufacturer's warranty the use of Customer Service is free of charge.
Detailed information on the warranty period and terms of warranty in your country is available from our aftersales service, your retailer or on our website.
If you contact Customer Service, you will require the product number (ENr.) and the production number (FD) of your appliance.
The contact details for Customer Service can be found in the enclosed Customer Service directory or on our website.

Product number (E-Nr.) and production number (FD)

You can find the product number (ENr.) and the production number (FD) on the appliance's rating plate. Make a note of your appliance's details and the Customer Service telephone number to find them again quickly.

Technical specifications

Voltage 220– 240 V ∼
Frequency 50 Hz
Connection rating 1500 W
Maximum static pump pressure 15 bar
Maximum capacity of water tank (without filter) 1.7 l
Maximum capacity of bean container 270 g
Length of the power cable 100 cm
Appliance height 37,3 cm
Appliance width 27,6 cm
Appliance depth 45,2 cm
Weight, empty 8-9 kg
Type of grinder Ceramic

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Safety

Observe the following safety instructions.

General information

  • Read this instruction manual carefully.
  • Keep the instruction manual and the product information safe for future reference or for the next owner.
  • Do not connect the appliance if it has been damaged in transit.

Intended use

Only use this appliance:

  • for preparing hot drinks.
  • in private households and in enclosed spaces in a domestic environment.
  • up to an altitude of max. 2000 m above sea level.

Restriction on user group

This appliance may be used by children aged 8 or over and by people who have reduced physical, sensory or mental abilities or inadequate experience and/or knowledge, provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers.
Do not let children play with the appliance.
Children must not perform cleaning or user maintenance unless they are at least 8 years old and are being supervised.
Keep children under the age of 8 years away from the appliance and power cable.

Safety information


Risk of suffocation!

Children may put packaging material over their heads or wrap themselves up in it and suffocate.

  • Keep packaging material away from children.
  • Do not let children play with packaging material.
    Children may breathe in or swallow small parts, causing them to suffocate.
  • Keep small parts away from children.
  • Do not let children play with small parts.


Risk of electric shock!

Incorrect installation is dangerous.

  • Connect and operate the appliance only in accordance with the specifications on the rating plate.
  • Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing.
  • The protective conductor system of the domestic electrical installation must be properly installed.
    If the appliance or the power cord is damaged, this is dangerous.
  • Never operate a damaged appliance.
  • Never operate an appliance with a cracked or fractured surface.
  • Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
  • If the appliance or the power cord is damaged, immediately unplug the power cord or switch off the fuse in the fuse box.
  • Call customer services. Incorrect repairs are dangerous.
  • Repairs to the appliance should only be carried out by trained specialist staff.
  • Only use genuine spare parts when repairing the appliance.
  • If the power cord of this appliance is damaged, it must be replaced by the manufacturer, the manufacturer's Customer Service or a similarly qualified person in order to prevent any risk.
    An ingress of moisture can cause an electric shock.
  • Never immerse the appliance or the power cord in water.
  • Liquids must not be spilled on the appliance plug connection.
  • Only use the appliance in enclosed spaces.
  • Never expose the appliance to intense heat or humidity.
  • Do not use steam- or high-pressure cleaners to clean the appliance.


Risk of fire!

The appliance will become hot.

  • Ventilate the appliance adequately.
  • Never operate the appliance in a cupboard.
    It is dangerous to use an extended power cord and non-approved adapters.
  • Do not use extension cables or multiple socket strips.
  • Only use adapters and power cords approved by the manufacturer.
  • If the power cord is too short and a longer one is not available, please contact an electrician to have the domestic installation adapted.


Risk of burns!

Some parts of the appliance become very hot.

  • Never touch hot appliance parts.
  • Allow hot appliance parts to cool down before touching.


Risk of scalding!

Freshly prepared drinks are very hot.

  • Leave drinks to cool down if necessary.
  • Do not let escaping liquids or steam come into contact with your skin.


Risk of injury!

Improper use of the appliance may endanger the user.

  • To avoid injuries, only use the appliance for its intended purpose.
    Trapped fingers when closing the appliance door.
  • Be careful of your fingers when closing the appliance door.
    The grinder rotates.
  • Never reach into the grinder.



Magnetism!

The appliance contains permanent magnets. These may affect electronic implants, e.g. pacemakers or insulin pumps.

  • People with electronic implants must stand at least 10 cm away from the appliance.
  • This minimum distance of 10 cm must also be observed for the water tank when removed.


Risk of harm to health!

Soiling on the appliance may be harmful to health.

  • To ensure hygiene, follow the cleaning instructions for the appliance.

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Siemens EQ500 classic TP51 Series (TP515R01) Manual

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