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iXsystems TrueNAS R20 User Manual

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R20 User Manual
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Summary of Contents for iXsystems TrueNAS R20

  • Page 1 TrueNAS R20 User Manual ® v.25021...

  • Page 2: Table Of Contents

      ................  Copyright © 2025 iXsystems, Inc. dba TrueNAS. All rights reserved. All trademarks are the property of their respective owners.
  • Page 3 Contents (cont.) 10 Drive Replacement   ......................  10.1 HDDs  ...

  • Page 4: Introduction

    1 Introduction The TrueNAS R20 is a 2U, 12-bay, hybrid storage array with redundant power supplies. Your system comes with the TrueNAS operating system preloaded. Review the safety considerations and requirements before interacting with the R20. Drive Slots Power Expansion...

  • Page 5: Safety

    Warning - PPE Wear proper PPE, like anti-static wrist straps and smocks before touching any sensitive equipment inside the chassis. If you are unsure how to properly replace any parts, contact iXsystems Support. 2.4 Handling the System Hold the system from the sides or bottom whenever possible. Always be mindful of loose cabling or connectors, and avoid pinching or bumping these elements.

  • Page 6: Specifications

    4 Specifications R20 Hardware Drive Count 12 3.5-inch SAS HDDs or SSDs + 2 SATA Cache SSDs Cooling Fans Power Supplies (200v) Power Distribution Requirements 200V - 240V Processor Hexa-Core, Deca-Core, or Hexadeca-Core 32 - 192 GB Read Cache (Max) 960 GB Write Cache (Max) 960GB...

  • Page 7: Space Requirements

    5 Space Requirements Note - Rack Space The R20 requires 2U of rack space and a #2 Phillips head screwdriver to install in a rack. The system is 26” (66 cm) long. Rack posts must be 23” - 35.75” (58.4 cm-90.8 cm) apart to install the rail kit. You must have at least 27”...

  • Page 8: Buttons And Led Indicators

    6 Buttons and LED Indicators 6.1 Front Indicators and Buttons Light / Button Function Color and Indication Powers the system on/off Blue (Solid): System Ready Resets the system Activates Locate ID Blue (Flashing): Locate ID active Green (Flashing): Component Fault Amber (Flashing): Link Active 6.2 Drive Indicators Light...

  • Page 9: Racking Procedure

    7 Racking Procedure 7.1 Remove Chassis Rail from Rack Rail The rail kit separates into two pieces, the inner chassis rail and the outer rack rail. Slide the chassis rail out of the rack rail until it stops, then push the metal safety catch and remove the chassis rail. Press Chassis Rails...

  • Page 10: Install The Chassis Rail On The System

    7.2 Install the Chassis Rail on the System Fit the rail keyholes over the mounting pegs on the system and slide the rail toward the back of the system until it locks. Use a round M4 rail screw to secure the rail to the chassis. Repeat the process for the second chassis rail. Round M4 Screw Page 7...

  • Page 11: Install The Rack Rail In The Rack

    7.3 Install the Rack Rail in the Rack Align the rail end stamped “FRONT” with the front of the rack. Face the “FRONT” text inside the rack so the chassis rails can slide into the rack rails. Align the rail front pegs with the top and bottom holes in the bottom 1U and push the rail into the holes until the spring latch locks the rail in place.

  • Page 12: Install The System In The Rack

    7.4 Install the System in the Rack Team-lift the system and align the chassis rails with the rack rails. Slide the ends of the chassis rails into the rack rails and push the system into the rack until the metal safety catches on the chassis rials click and lock the system into place.

  • Page 13: Secure The System To The Rack

    7.5 Secure the System to the Rack The rail kit includes several round M5 rack screws you can use to secure the chassis ears to the rack. Push in the hinged doors on each ear to open them, then install the round M5 rack screws. Mounting Mounting Screw...

  • Page 14: Install Drives

    7.6 Install Drives Tip - Drive Population We recommend a standard drive tray installation order to simplify support: • SSD drives for write and read caches (if present) • HDDs or SSDs for data storage • Air baffles for remaining empty bays (if present) Install the first drive in the top left bay.

  • Page 15: Install Bezel

    7.7 Install Bezel Align the right side of the bezel with the attach points on the right ear, then push the left side of the bezel into the attach points on the left ear until it clicks and locks into place. Page 12 v.25021...

  • Page 16: Install Cables

    7.8 Install Cables Connect one ethernet network cable from your local switch or management network to the Out-of-Band Management (OOBM) port, and another one to the first 1GbE ports (port 1) on both controllers. Next, connect a monitor and keyboard to the VGA and USB ports on the same controller. Finally, connect the power cables to both power supplies, then plug them into a power distribution unit.

  • Page 17: 10/40/100Gbe Nic Cabling

    7.8.1 10/40/100GbE NIC Cabling If you ordered your system with a 10, 40, or 100GbE NIC, you can connect the SR4 cables now. Insert SR4 optics into the bottom port with the gold connectors facing left, then plug the SR cable into the optics. Repeat for the other port.

  • Page 18: Base-T Nic Cabling

    7.8.2 10G Base-T NIC Cabling If you ordered your system with a 10, 40, or 100GbE NIC, you can connect the SR4 cables now. Insert SR4 optics into the bottom port with the gold connectors facing left, then plug the SR cable into the optics. Repeat for the other port.

  • Page 19: 1/10/25Gbe Or Fibre Channel Nic Cabling

    7.8.3 1/10/25GbE or Fibre Channel NIC Cabling If you ordered your system with a 1, 10, or 25GbE NIC, or a Fibre Channel NIC, you can connect the SR cables now. Insert SR optics into the bottom port with the gold connectors facing left, then plug the SR cable into the optics. Repeat for the other port.

  • Page 20: Expansion Cabling

    7.8.4 Expansion Cabling If you ordered your system with an expansion shelf, you can set up the SAS3 cable now. Line the SAS3 cable connector up with the SAS port on the back of the system. Ensure the blue tab on the SAS cable is facing up. Gently push the connector into the port until it clicks. See “8 SAS Connections”...

  • Page 21: Boot The System

    7.9 Boot the System After plugging the power cables into outlets, the system powers on and boots into TrueNAS. When booted, the system console displays the TrueNAS web UI IP address, which is either preconfigured according to customer guidelines or automatically generated with DHCP. Enter the IP address into a browser on a computer on the same network to access the web user interface.

  • Page 22: Sas Connections

    8 SAS Connections Important - SAS Configuration When setting up SAS connections, please adhere to the wiring example below. Connecting Expansion Shelves incorrectly causes errors. Never cable a single controller to different IOMs/expanders on the same shelf. 8.1 ES24 R20 connected to one ES24 shelf. 12Gb/s 12Gb/s Page 19...
  • Page 23 R20 connected to two ES24 shelves. 12Gb/s 12Gb/s 12Gb/s 12Gb/s Page 20 v.25021...

  • Page 24: Es24F

    8.2 ES24F R20 connected to one ES24F shelf. 12Gb/s 12Gb/s R20 connected to two ES24F shelves. 12Gb/s 12Gb/s 12Gb/s 12Gb/s Page 21 v.25021...

  • Page 25: Es60

    8.3 ES60 R20 connected to one ES60 shelf. Page 22 v.25021...
  • Page 26 R20 connected to two ES60 shelves. Page 23 v.25021...

  • Page 27: Unracking Procedure

    9 Unracking Procedure 9.1 Uninstall Cables Disconnect both power cables from the PSUs, then disconnect all USB and networking cables. 9.1.1 Disconnect 10/40/100GbE NIC Cabling Pull the blue release tab on the cable to remove it from the optics, then pull the release handle on the optics and gently remove them from the network port.

  • Page 28: Disconnect 10G Base-T Nic Cabling

    9.1.2 Disconnect 10G Base-T NIC Cabling Squeeze the release tab on the connector and gently remove it from the port. 1 0 G 1 0 G 1 0 G 1 0 G Page 25 v.25021...

  • Page 29: Disconnect 1/10/25Gbe Or Fibre Channel Nic Cabling

    9.1.3 Disconnect 1/10/25GbE or Fibre Channel NIC Cabling Squeeze the blue release tab on the cable to remove it from the optics. Pull the release on the optics gently remove them from the network port. 1 0 G 1 0 G 1 0 G 1 0 G Page 26...

  • Page 30: Disconnect Expansion Cables

    9.1.4 Disconnect Expansion Cables Pull the blue tab on the left of the SAS cable to release it from the SAS port. 1 0 G 1 0 G Page 27 v.25021...

  • Page 31: Remove Bezel

    9.2 Remove Bezel Unlock the bezel if needed, then push the bezel release to the right and gently pull the bezel away from the system. Page 28 v.25021...

  • Page 32: Remove Drives

    9.3 Remove Drives Press the locking arm release on the left side of a tray. Swing the locking arm out until it stops, then pull the tray out of the system. Page 29 v.25021...

  • Page 33: Remove The System From The Rack

    9.4 Remove the System From the Rack The rail kit includes two M5 mounting screws you can use to secure the chassis ears to the rack. Push in the hinged doors on each ear and remove the mounting screws. Pull the system out of the rack until the metal safeties click and lock. Squeeze the safety catches against the sides of the system and team-lift it out of the rack.

  • Page 34: Remove The Rack Rail From The Rack

    9.5 Remove the Rack Rail From the Rack Remove the M5 screw holding the rack rail to the rear rack post, then, press the spring latch plate on each side of the rail to release it from the rack, the remove the rail from the rack. Repeat for the other rack rail.

  • Page 35: Remove The Chassis Rail From The System

    9.6 Remove the Chassis Rail From the System Remove the round M4 screws from the chassis rails, then pull the retention latches away from the chassis rails and slide them toward the front of the system. Pull the chassis rails over the mounting pegs and away from the system. Round M4 Screw Page 32...

  • Page 36: Drive Replacement

    10 Drive Replacement 10.1 HDDs To remove an HDD from a tray, push the side attached to the flexible pegs from underneath the tray, then lift the drive out. To install a drive in a tray, ensure the drive connectors point out the back of the tray and push the drive side screw holes into the fixed retention pegs on one side of the tray.

  • Page 37: Ssds

    10.2 SSDs To remove an SSD from a tray, remove the three 2.5” SSD screws from the bottom of the tray, then remove the drive from the tray. To install an SSD in a tray, ensure the drive connectors point out the back of the tray, then lower the drive into the tray.

  • Page 38: Additional Resources

    The TrueNAS Forums provide opportunities to interact with other TrueNAS users and discuss their configurations: https://forums.truenas.com/ 12 Contact Us Having issues? Please contact TrueNAS Enterprise Support to ensure a smooth resolution. Contact Method Contact Options https://support.ixsystems.com Email support@iXsystems.com Telephone Monday-Friday, 6:00AM to 6:00PM Pacific Standard Time: • US-only toll-free: 1-855-473-7449 option 2 •...

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