VeriFone P400 Installation Manual
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Summary of Contents for VeriFone P400
- Page 1 P400/P400 Plus Installation Guide Verifone Part Number: DOC435-003-EN-C, Revision C02 www.verifone.com...
- Page 2 The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, Verifone shall not be liable for technical or editorial errors or omissions contained herein. Verifone and the Verifone logo are registered trademarks of Verifone.
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Page 3: Table Of Contents
Cable Connections ..........18 Attaching a Cable Connector to the P400 ......18 Connection to Another Verifone Terminal . - Page 4 Mounting Plate ............41 © VeriFone, Inc. All rights reserved.
- Page 5 Checking CTLS Reader ......... . . 44 © VeriFone, Inc. All rights reserved.
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Page 6: Audience
- Provides guidance for addressing issues that may arise during Troubleshooting Guidelines device installation. Related Documentation To learn more about the P400 device, refer to the following documents associated with the Verifone Part Numbers (VPNs). P400 and P400 Plus Certifications and Regulations VPN DOC435-001-EN... -
Page 7: Conventions
The lightning symbol is used as a For safety, do not string cables or warning when bodily injury might cords across a walkway. occur. © VeriFone, Inc. All rights reserved. -
Page 8: Front Functions
The P400 is a consumer-facing handheld device. It can also be fix-mounted in some integrated retail scenarios. The product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting. -
Page 9: Back Functions
Enter key is also used to restart the terminal. Press Enter key for • 10 sec to restart the terminal. Back Functions The rear of the P400 device shows the following: • Cable connector compartment. • Threaded grommets for attaching the mounting plate. -
Page 10: Features And Benefits
• Meets ISO and ANSI (American National Standards Institute) standards for PIN encryption, key management, and MAC. • Key injection simplified and secured with Verifone’s SecureKit key loading software. • Rugged and reliable design absorbs hard knocks found at point-of-sale counters. -
Page 11: Selecting Location
A flat support surface such as a countertop or a table, • Near a power outlet and the terminal or computer that connects to the P400. For safety, do not string cables or cords across a walkway. Par mesure de sécurité, ne pas les câbles de chaîne ou de cordons à travers une passerelle. -
Page 12: Electrical Considerations
Avoid using this product during electrical storms. Considerations • Do not use the P400 unit near water or in moist conditions. • Disconnect the device from its POS terminal before cleaning. Due to the risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool. -
Page 13: Contactless Considerations
Install the PED on an adjustable stand that allows consumers to swivel the terminal sideways and/or tilt it forward/backward to a position that makes visual observation of the PIN-entry process difficult. • Position in-store security cameras so that the PIN-entry keypad is not visible. © VeriFone, Inc. All rights reserved. -
Page 14: Ensuring User Privacy
Carefully inspect the shipping carton and its contents for possible tampering or damage. Shipping Carton Remove the P400 unit from the shipping carton. The standard package contains the PIN pad only and does not include any other cables or accessories. Refer to for more information about Accessories and Cables P400-related accessories. -
Page 15: Msam/Usd Cards
Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Ne pas utiliser un appareil qui a été altéré ou endommagé. Cet appareil est équipé... -
Page 16: Installing Or Changing Msam/Usd Card
Slide out and lift the compartment cover with captive screw. The uSD and MSAM cardholders are now accessible. The P400 supports two MSAM cards in a stacked configuration. Install the uSD or MSAM card by carefully sliding it into the slot until fully inserted. -
Page 17: Usb Power Supply
If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen. USB Power P400 can be powered with 5V supply from USB port (5V at 500 mA) with the following power-saving conditions controlled by the OS: Supply •... -
Page 18: Cable Connections
Before going into each cabling scenario, the cables first have to be Attaching a attached to the P400. To attach a cable to the terminal, follow steps 1-2 in Cable Connector section to open the Installing or Changing MSAM/uSD Card... -
Page 19: Connection To Another Verifone Terminal
Configuration 1 - P400 to V200c Connect the 28-pin connector of the coiled serial cable (VPN - CBL282-036-01-A) to P400, then insert the other end of the cable to the multi-communication port of V200c. There is a minimum power requirement for the terminal, currently specified at 5.2 W. - Page 20 RS-232 port of VX 520. Figure: 6 Connecting to VX 520 via Serial Connection To ensure that power consumption of P400 is within the limits of the VX 520 port power, the following limitations must apply: • Media playback is not allowed. •...
- Page 21 Installation Guide P400/P400 Plus In order for the P400 Plus (also applicable to P400) to support full-feature without any limitation, it is required to power the PINpad with an external power supply. Figure: 8 Powering PINpad with External Power Supply...
- Page 22 USB Connection • Configuration 1 - P400 to V200c P400 can be powered by V200c via the USB port. Connect the USB cable CBL282-038-xx-A directly to the USB1 (USB Vertical Type A) port of V200c. Figure: 9 Connecting to V200c via Do not connect to USB0 via MOD10 port of V200c through splitter cable to power up the unit as the current limit is set to only 500 mA.
- Page 23 P400/P400 Plus • Configuration 2 - P400 to V200c P400 can be powered via the V200c multi-communication port of V200c, which also supports USB connectivity. Insert the USB cable CBL435-002-01-A directly to the multi-communication port of V200c. Figure: 10 Connecting...
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Page 24: Rs-232 Connection Using An External Power Brick
A special dongle cable is used, where one end of the cable plugs into the RS-232 P400 while the other end terminates in a DB-9 connector housing. On the Connection housing, a DC jack is provided to connect to an external power brick. This is Using an a generic cable for all RS232-based hosts (VPN - CBL282-031-XX-A). -
Page 25: Powered Usb Connection
AC Connection (Alternating Current) adapter. Connect the cable (VPN - CBL282-033-01-B) to the P400 and plug the male USB connector into the corresponding USB port of the connecting device. Figure: 13 Connecting to... - Page 26 PINPad to LAN option infrastructure), MOD-8 socket, Mini USB, type A USB & DC-in jack The figure below shows the connections available on the external power brick. Figure: 14 Available Connections on the External Power Brick © VeriFone, Inc. All rights reserved.
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Page 27: Smart Card Reader
Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Une suppression prématurée peut annuler la transaction. © VeriFone, Inc. All rights reserved. -
Page 28: Magnetic Stripe Card Reader Use
Installation Guide P400/P400 Plus Magnetic The P400 has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and Stripe Card operating environments. Reader Use Figure: 16 Using the... -
Page 29: Contactless Transactions
Installation Guide P400/P400 Plus Contactless The P400 supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless Transactions smart card transactions when initialized by an application. Figure: 17 Contactless Transaction Performing To perform a contactless smart card transaction:... - Page 30 Failure to use the privacy shield in PCI-compliant manner will void PCI compliance for the affected device. • Half-height type - This privacy shield is not PCI-compliant. This may only be used when P400 is mounted on a swivel stand. Figure: 19 Half-height Type Privacy Shield...
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Page 31: Stylus And Holder
Once the hooks are in place, gently push down on the privacy shield until it snaps into place. A stylus with holder can be attached to P400 and used as an alternative Stylus and device input method. -
Page 32: Periodic Inspection
Installation Guide P400/P400 Plus Mounting P400 to a Flat Surface (Without a Mounting Plate) To mount the terminal to a flat surface: Align the terminal's footers to the holes on the mounting plate. Fit the footers of the terminal into the footer holes. -
Page 33: Unit Power Requirement
Installation Guide P400/P400 Plus 3. Specifications This chapter provides details on the power requirements, dimensions, and additional specifications of the P400 device. Unit Power • 7-12V DC, 1A Full capabilities: Requirement • 5V DC, 500 mA Reduced capabilities (USB powered): Temperature •... -
Page 34: Sam Card Reader
Installation Guide P400/P400 Plus SAM Card • Two Security Access Modules (SAMs) Reader Security • 3DES (Triple Data Encryption Algorithm) encryption, Master/Session and DUKPT key management • VeriShield file authentication • PCI PED 4.0 approved © VeriFone, Inc. All rights reserved. -
Page 35: General Care
Verifone authorized service provider for maintenance or replacement. Cleaning & Verifone devices should only be gently cleaned to remove dirt, residue, or debris using a lightly water-damped, clean microfiber cloth. One or two Sanitizing drops of pH-neutral, non-scrubbing soap may be used. -
Page 36: Cleaning Instructions
P400/P400 Plus Installation Guide Cleaning Turn off your device. Instructions Disconnect it from the power source. Clean it following the instructions and guidelines as mentioned above. Once completely dry, reconnect to power up. © VeriFone, Inc. All rights reserved. -
Page 37: Returning A Device For Service
Il est conseillé aux clients en dehors des États-Unis de contacter leur Verifone local représentant pour obtenir de l'aide concernant l'entretien, le retour ou le remplacement des appareils Et accessoires. Get the following information from the printed labels on the back of each P400 device to be returned: •... -
Page 38: Decommissioning/Removal From Service
• Reference the model and part number in the Note box. Each P400 returned to Verifone requires a distinct MRA number to be issued. Even if you are returning multiple terminals of the same model, ensure that a separate MRA number is issued for each unit. - Page 39 Insert the power cable and power up the device. Turn the device face up showing the display and keypad. Verify that the unit is in an “Active Tamper.” You should see the *TAMPER* message displayed on the screen. © VeriFone, Inc. All rights reserved.
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Page 40: Cables
Installation Guide P400/P400 Plus 6. Accessories and Cables Verifone provides a range of accessories and documentation for the P400. When placing orders, it is essential to reference the specific part numbers. Here are the available channels for ordering: Verifone online store: •... -
Page 41: Privacy Shield
P400/P400 Plus Privacy Shield PPL435-007-01-A Standard privacy shield PPL435-013-01-A Half-height privacy shield Mounting PPL435-009-01-A Optional mounting plate Plate Stylus Pen PPL435-010-01-A Stylus Holder CBL000-045-01-A CABLE, USB-A/B PLUG 1M Cleaning Kit 02746-01 Verifone Cleaning Kit © VeriFone, Inc. All rights reserved. -
Page 42: Troubleshooting Guidelines
Utilizing services from unauthorized parties may potentially void any existing warranty. All units require the use of a power supply. Only use a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it to malfunction. Ensure that the power supply used to power the unit matches... -
Page 43: Device Does Not Start/Does Not Display Correct Readable Information
Verify all the cable connections including the proper insertion of the power Correct cable connector. Readable • If the problem persists, reach out to your local Verifone representative for Information assistance. Blank Display When the device display is blank: •... -
Page 44: Checking Smart Card Reader
(refer to MSAM/uSD Cards). If the issue persists, get in touch with your local Verifone representative. Checking CTLS To check the CTLS reader: Make sure there are no obstructions between the contactless logo and the... - Page 45 As commerce experts, we are here for you and your business. With our payment devices, our systems & solutions and our support. Everywhere. Anytime. So that your customers feel enabled, recognized and well taken care of, even beyond their expectations. Verifone. Creating omni-commerce solutions that simply shape powerful customer experiences.
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