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Warnings
In warnings, signal words at the beginning of a warning are used to indicate the type and seriousness of the ensuing risk if measures for minimizing danger are not taken.
The following keywords are defined and can be used in this document:
Indicates a hazardous situation which, if not avoided, will result in death or serious injury.
Indicates a hazardous situation which, if not avoided, could result in death or serious injury.
Indicates a hazardous situation which, if not avoided, could result in minor to moderate injury.
NOTICE
NOTICE is used to address practices not related to personal injury.
The info symbol indicates important information where there is no risk to people or property.
Table 1
Symbol | |
![]() | This symbol shows that this appliance used a flammable refrigerant. If the refrigerant is leaked and exposed to an external ignition source, there is a risk of fire. |
![]() | This symbol shows that the operation manual should be read carefully. |
![]() | This symbol shows that a service personnel should be handling this equipment with reference to the installation manual. |
![]() | |
![]() | This symbol shows that information is available such as the operating manual or installation manual. |
Optimal performance for the COOL, HEAT, and DRY modes can be achieved in the following temperature ranges. When your air conditioner is used outside of these ranges, certain safety protection features will activate and cause the unit to perform less than optimally.
Piping extension beyond flare form
Table 2
COOL mode | HEAT mode | DRY mode | ||
Room Temperature | 17ºC - 32ºC | 0ºC - 30ºC | 10ºC - 32ºC | |
63ºF - 90ºF | 32ºF - 86ºF | 50ºF - 90ºF | ||
Regular (9K ~ 24K) | -25ºC - 50ºC | -25ºC - 30ºC | 0ºC - 50ºC | |
-13ºF - 122ºF | -13ºF - 86ºF | 32ºF - 122ºF | ||
Outdoor Temperature | Max Performance (9K ~ 24K) | -30ºC - 50ºC | -30ºC - 30ºC | 0ºC - 50ºC |
-22ºF - 122ºF | -22ºF - 86ºF | 32ºF - 122ºF | ||
LCAC (30K ~ 60K) | -15ºC - 50ºC | -15ºC - 30ºC | 0ºC - 50ºC | |
5ºF - 122ºF | 5ºF - 86ºF | 32ºF - 122ºF |
When the outside temperature is below 0°C (32°F), we strongly recommend keeping the unit plugged in at all times to ensure smooth ongoing performance. A base pan heater is used in the outdoor unit to prevent ice build-up. Ice may build up if the unit is unplugged.
Auto-Restart
If the unit loses power, it will automatically restart with the prior settings once power has been restored.
Heat Exchanger Dust Removal Function
This feature helps keep the outdoor coil cleaner and may extend the duration between regular maintenance intervals depending on local conditions. When the unit is turned off, a 10 seconds delay occurs then the outdoor fan runs in reverse rotation for 70 seconds to blow off loose accumulated dust and debris.
Refrigerant Leakage Detection
When the system detects a malfunction of the refrigerant, the indoor unit will automatically display the following error codes:
Follow Me
Once the follow me function is active, the remote control will send a signal every 3 minutes, with no beeps. The unit automatically sets the temperature according to the measurements from the remote control.
For a detailed explanation of your unit's advanced functionality (such as TURBO mode and its self-cleaning functions), refer to the Remote Control Manual.
Energy Saving Tips
In the event that your remote control fails to work, your unit can be operated manually with the MANUAL CONTROL button located on the indoor unit. Note that manual operation is not a long-term solution, and that operating the unit with your remote control is strongly recommended.
To operate your unit manually:
NOTICE
Improper operation!
The manual button is intended for testing purposes and emergency operation only. Please do not use this function unless the remote is lost and it is absolutely necessary. To restore regular operation, use the remote control to activate the unit.
Personal injury, product damage!
Electrical hazard!
Always turn off your air conditioner system and disconnect its power supply before cleaning or maintenance.
NOTICE
Product damage!
Do not touch air freshening filter for at least 10 minutes after turning off the unit.
Electrical hazard!
A clogged air conditioner can reduce the cooling efficiency of your unit, and can also be bad for your health. Make sure to clean the filter once every three months.
Refrigerant Leak Detection System
In the event of a refrigerant leak, the LCD screen will display "EC" and the LED indicator light will flash.
Contains refrigerant!
If the refrigerant leaks, turn off the system and any other combustible heating devices, ventilate the room and call a certified technician immediately. Refrigerant is both toxic and flammable. DO NOT use the system until the leak is repaired.
NOTICE
Improper operation, product damage!
When adding refrigerant, use ONLY R454B. This product cannot be used with any other type of refrigerant!
When the system is to be used again:
Storing the unit while not in use:
System malfunction!
If ANY of the following conditions occurs, turn off the unit immediately!
DO NOT ATTEMPT TO FIX THESE YOURSELF! CONTACT A QUALIFIED SERVICE PERSON
If a problem persists, contact a local dealer or a qualified service provider. Provide them with a detailed description of the unit malfunction as well as your model number and unit serial number.
System failure!
Most of following problems are not a malfunction, but please contact an Authorized Service Provider if the problem is uncertain.
Table 3
Issue | Possible Causes |
Unit does not turn on when pressing the ON/OFF button | The Unit has a 3-minute protection feature that prevents the unit from overloading. The unit cannot be restarted within three minutes of being turned off. |
If the Operation light and PRE-DEF (Pre-heating/ Defrost) indicators are lit up, the outdoor temperature is too cold and the unit's anti-cold wind is activated in order to defrost the unit. | |
In Cooling-Only Models: If the "Fan Only" indicator is lit up, the outdoor temperature is too cold and the unit's anti-freeze protection is activated in order to defrost the unit. | |
The indoor unit emits white mist | In humid regions, a large temperature difference between the room's air and the conditioned air can cause white mist. |
The unit changes from COOL/HEAT mode to FAN mode | The unit may change its setting to prevent frost from forming on the unit. Once the temperature increases, the unit will start operating in the previously selected mode again. |
The set temperature has been reached, at which point the unit turns off the compressor. The unit will continue operating when the temperature fluctuates again. | |
The indoor unit makes noises | The drain pump can generate a squeaking sound. |
Both the indoor and outdoor units emit white mist | A rushing air sound may occur when the louver resets its position. |
A squeaking sound may occur after running the unit in HEAT mode due to expansion & contraction of the unit's plastic parts. | |
When the unit restarts in HEAT mode after defrosting, white mist may be emitted due to moisture generated from the defrosting process. | |
Both the indoor unit and outdoor unit make noises | Low hissing sound during operation: This is normal and is caused by refrigerant gas flowing through both indoor and outdoor units. |
Squeaking sound: Normal expansion and contraction of plastic and metal parts caused by the temperature changes during operation can cause squeaking noises. | |
Low hissing sound when the system starts, has just stopped running, or is defrosting: This noise is normal and is caused by the refrigerant gas stopping or changing direction. | |
The outdoor unit makes noises | The unit will make different sounds based on operating mode. |
Dust is emitted from either the indoor or outdoor unit | The unit may accumulate dust during extended periods of non-use, which will be emitted when the unit is turned on. This can be mitigated by covering the unit during long periods of inactivity. |
The fan of the outdoor unit does not operate | During operation, the fan speed is controlled to optimize product operation. |
The unit emits a bad odor | The unit's filters have become moldy and should be cleaned. |
Table 4
Problem | Possible Causes | Solution |
The unit is not working | Power failure | Wait for the power to be restored |
The power switch is off | Turn on the power | |
Check remote control batteries | Replace the remote control batteries | |
The unit's 3-minute anti-short cycle has been activated | Wait three minutes after restarting the unit | |
The fuse is burned out | Replace the fuse | |
Poor cooling performance | Temperature setting may be higher than ambient room temperature | Lower the temperature setting |
The heat exchanger on the indoor or outdoor unit is dirty | Clean the affected heat exchanger | |
The air filter is dirty | Remove the filter and clean it according to instructions | |
The air inlet or outlet of either unit is blocked | Turn the unit off, remove the obstruction and turn it back on | |
Doors and windows are open | Make sure that all doors and windows are closed while operating the unit | |
Excessive heat is generated by sunlight | Close windows and curtains during periods of high heat or bright sunshine | |
Low refrigerant due to leak or long-term use | Check for leaks, repair if necessary and and top off with R454B refrigerant | |
The unit starts and stops frequently | There's too much or too little refrigerant in the system | Check system refrigerant operation. Ensure charge is per specification |
There is air, in compressible gas or foreign material in the refrigeration system | Evacuate and recharge the system with R454B refrigerant per specification | |
System circuit is blocked | Determine which circuit is blocked and replace the malfunctioning piece of equipment | |
The compressor is broken | Replace the compressor | |
The voltage is too high or too low | Install a voltage regulator to regulate the voltage | |
Poor heating performance | The outdoor temperature is lower than 7°C (44.5°F) | Check for leaks and recharge the system with R454B refrigerant per specification |
Cold air is entering through doors and windows | Make sure that all doors and windows are closed during use | |
Low refrigerant due to leak or long-term use | Check for leaks, repair if necessary and top off with R454B refrigerant |
System failure!
If below error codes appear, please turn off the system and contact an Authorized Service Provider.
When the indoor unit encounters a recognized error, then an error code will be displayed on the HMI screen with letters first, then numbers. These error codes are described in the following table below.
Table 5
Error Code | Cause |
EC07 | ODU fan speed out of control |
EC51 | ODU EEPROM parameter error |
EC52 | ODU coil temp. sensor (T3) error |
EC53 | ODU ambient temp. sensor (TP) error |
EC54 | COMP. discharge temp. sensor (TP) error |
EC56 | IDU coil outlet temp. sensor (T2B) error (Multi-zone) |
EH00 | IDU EEPROM malfunction |
EH03 | IDU fan speed out of control |
EH0A | Indoor EEPROM (Electrically Erasable Programmable Read-Only Memory) error |
EH0E | Water level alarm malfunction |
EH12 | Main unit or secondary units malfunction |
EH3A | External fan DC bus voltage is too low protection |
EH3b | External fan DC bus voltage is too high fault |
EH60 | IDU room temp. sensor (T1) error |
EH61 | IDU evaporator coil temp. sensor (T2) error |
EHbA | Communication error between the IDU and the external fan module |
EHC1 | Refrigerant sensor detects leakage |
EHC2 | Refrigerant sensor is out of range and leakage is detected |
EHC3 | Refrigerant sensor is out of range |
EL01 | IDU & ODU communication error |
EL0C | Systems lacks refrigerant |
EL11 | Communication malfunction between main unit and secondary units |
FHCC | Refrigerant sensor error |
PC00 | ODU IPM module protection |
PC01 | ODU voltage protection |
PC02 | Compressor top (or IPM) temp. protection. |
PC03 | Pressure protection (low or high pressure) (for some models) |
PC04 | Inverter compressor drive error |
PC0L | Low ambient temperature protection (for some models) |
FC | Forced Cooling (Not an error code) |
.... | IDU's mode conflict (Multi-zone) |
Please read safety precautions before installation
Incorrect installation due to ignoring instructions can cause serious damage or injury.
Improper or dangerous operation!
Installation must be performed by a licensed contractor, and per the instructions in the installation manual. Improper installation can cause water leakage, electrical shock, or fire.
In North America, installation must be performed in accordance with the requirement of NEC (National Electric Code) and CEC (Canadian Electric Code) by licensed and qualified personnel only.
Only contact a licensed contractor for repair or maintenance of this unit.
Electrical hazard!
Do not modify the length of the power supply cord or use an extension cord to power the unit.
Do not share the electrical outlet with other appliances. Improper or insufficient power supply can cause fire or electrical shock.
Contains lead!
This product can expose you to chemicals including Lead and Lead components, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
Installation requirements!
Installation must be performed by a licensed contractor, and per the instructions in the installation manual. Improper installation can cause water leakage, electrical shock, or fire.
In North America, installation must be performed in accordance with the requirement of NEC (National Electric Code) and CEC (Canadian Electric Code) by licensed and qualified personnel only.
Only contact a licensed contractor for repair or maintenance of this unit.
Only use the included accessories, parts, and specified parts for installation. Using non-standard parts can cause water leakage, electrical shock, fire, and can cause the unit to fail.
Install the unit in a solid location that can support the unit's weight. If the chosen location cannot support the unit's weight, or the installation is not done properly, the unit may drop and cause serious injury and/or damage.
Electrical hazard!
For all electrical work, follow all local and national wiring standards, regulations, and the Installation Manual. The power supply to the outdoor unit requires a service disconnect at the unit. Only use a dedicated circuit. Never share a power source connected to this system. Insufficient electrical capacity or defects in electrical work can cause electrical shock or fire.
For all electrical work, use the specified cables. Connect cables tightly, and clamp them securely to prevent external forces from damaging the terminal. Improper electrical connections can overheat and cause fire, and may also cause shock.
All wiring must be properly arranged to ensure that the control board cover can close properly. If the control board cover is not closed properly, it can lead to corrosion and cause the connection points on the terminal to heat up, catch fire, or cause electrical shock.
In certain functional environments, such as kitchens, server rooms, etc., the use of specially designed air-conditioning units is highly recommended.
If the power supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons such as a licensed electrician in order to avoid a hazard.
The product must be properly grounded at the time of installation, or electrical shock may occur.
If connecting power to fixed wiring, an all-pole disconnection device which has at least 3mm clearances in all poles, and have a leakage current that may exceed 10mA, the residual current device(RCD) having a rated residual operating current not exceeding 30mA, and disconnection must be incorporated in the fixed wiring in accordance with the wiring rules.
Fire hazard!
For units that have an auxiliary electric heater, do not install the unit within 1 meter (3 feet) of any combustible materials.
Do not install the unit in a location that may be exposed to combustible gas leaks. If combustible gas accumulates around the unit, it may cause fire.
Do not operate your air conditioner in a wet room such as a bathroom or laundry room. Too much exposure to water can cause electrical components to short circuit.
NOTICE
Property damage!
Install condensate drainage piping according to the instructions in this manual. Improper condensate drainage may cause water damage to your home and property.
Contains refrigerant!
This air-conditioning unit contains fluorinated gases. For specific information on the type of gas and the amount, please refer to the relevant label on the outdoor unit itself.
Installation, service, maintenance and repair of this unit must be performed by a certified technician.
Product removal and recycling must be performed by a certified technician.
If the system has a leak-detection system installed, it must be checked for leaks at least every 12 months.
When the unit is checked for leaks, proper record-keeping of all checks is strongly recommended.
NOTICE
Product damage!
Fuse specifications: The air conditioner's circuit board (PCB) is designed with a fuse to provide overcurrent protection. The specifications of the fuse are printed on the circuit board, for example: T3.15AL/250VAC, T5AL/250VAC, T3.15A/250VAC, T5A/250VAC, T20A/250VAC, T30A/250VAC,etc.
Only blast-proof ceramic fuses can be used.
Flammable refrigerant!
Do not use means to accelerate the defrosting process or to clean, other than those recommended by the manufacturer.
The appliance shall be stored in a room without continuously operating ignition sources (for example: open flames, an operating gas appliance or an operating electric heater).
Do not pierce or burn.
Be aware that refrigerants may not contain an odor.
Fire, personal injury, product damage!
Remove all static electricity before touching units.
NOTICE
Improper operation, product damage!
Generation 4 Mini-Split products use R454B refrigerant and cannot be combined with models from previous Mini-Split generations (R410A refrigerant).
In addition, you must ONLY use R454B if additional refrigerant needs to be added into the system. Do NOT use any other refrigerant type.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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