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Fig. 1 Standard delivery
The indoor units CS3800i AWM 13 are intended for connection to AW O- S and AW O-T outdoor units. CS3800i AWM 13 has an integrated booster heater, DHW cylinder and a small size buffer cylinder.
There should be at least 50 mm between the indoor unit's sides and other fixed installations (walls, sinks, etc.). Ideal positioning is by an external wall or a partition wall.
Fig. 2 Minimum distance (mm)
Fig. 3 Dimensions (mm)
Fig. 4 Dimensions, connections, top view
Fig. 5 Front view
*The type plate of the indoor unit can be found inside of the appliance. It contains information on the part number and serial number and also the date of manufacture of the device.
Fig. 6 Product overview top view
To make sure that the product is installed and operating correctly, comply with the national and regional regulations, as well as all the technical rules and guidelines.
The indoor unit must always be transported and stored in an upright position. If needed, it may be leaned temporarily.
The indoor unit may not be stored or transported at temperatures below – 10°C.
The following components are not included in the standard delivery but are required for the initial startup and operation of the system.
Heating system:
A non-return valve may be necessary to prevent self-circulation in the heating system. This can mainly arise in the following situations:
Hot tap water:
Heat pump:
The following accessories can be added on and are not required for operation of the system.
For higher system efficiency, it is recommended to integrate room controllers instead of thermostatic radiator valves in the heating system. The room controller provides feedback that will automatically adjust the heating curve to control the room temperature. This ensures that the heat pump will only operate when there is heating or cooling demand.
General notes
NOTICE
System damage due to objects in the pipes!
Objects in the pipes will decrease the flow and cause operational problems.
Water quality for potable water (DHW)
The stainless steel integrated domestic hot water cylinder is constructed to heat and store potable water. Follow country-specific regulations, directives and standards for drinking water. The water quality in the cylinder has to comply with the framework of the EU directive 2020/ 2184.
The following values must be emphasized:
Table 1 Boundary conditions for potable water
Water quality | Unit | Value |
Conductivity | μS/cm | ≥ 130...<= 1500 |
pH | - | ≥ 6,5... ≤ 9,5 |
Water hardness | ppm CaCO3 grain/US gallon 0dH 0fH | > 36 >2,1 >2 >3,6 |
Risk of injury!
During transport and installation there is a risk of crushing injury. During maintenance, internal parts of the appliance may become hot.
NOTICE
Risk of material damage!
Particles in the pipework of the heating system can damage the heat pump system.
Characteristic diagram for expansion vessel (17 l)
The following graph can be used to estimate whether the installed expansion vessel will be sufficient or whether an additional expansion vessel will be required (not for underfloor heating).
For the curves shown, the following parameters were taken into account:
Fig. 7 Curves for the expansion vessel (17 l)
Legend to fig. 7:
A Operating capacity of the expansion vessel
B Additional expansion vessel required
T Flow temperature
V System content in litres
Fig. 8 Remove the front
Each installation is unique. The following checklist provides a general description of how the installation should be performed.
If the following conditions are observed, an extensive calculation can be omitted for one to four-family houses:
To easily observe these specifications:
To save electrical and thermal energy, do not run the DHW circulation pump continuously.
You can find information on the Connect-Key K30RF, the WIFI connection, establishing the connection with the Internet and integration of accessories in the corresponding app and in the packaging of the Connect-Key K30RF.
Maximum load at relay outputs: 5A, 400W, cos φ>0,4. At a higher load an intermediate relay must be installed.
In some countries, a safety thermostat is required to be installed in under floor heating circuits. The safety temperature limiter is connected to external input 3. Set the operation for external input (→ control unit manual).
It is recommended to use a safety thermostat with automatic reset.
If the switching temperature of the safety thermostat is set too low or the thermostat is placed too close to the indoor unit, this may lead to a temporary blockage of the heating circuit pump PC1 and the heat sources after DHW charging.
The appliance has no output for summary alarm. If there is a need for a summary alarm this has to be accomplished by installing of an accessory module MU100.
It is mandatory to install a non-return valve to use the cooling mode (→ see required accessories in "Required system components" chapter).
NOTICE
Material damage due to moisture!
Without full insulation against condensation, moisture can attack neighbouring materials.
When exclusively fan convectors with a drain and insulated pipes are used, the flow temperature can be reduced to 7°C.
NOTICE
Thermal breach!
When the cooling mode is used below dew point, the resulting condensation may damage other components of the appliance.
Fig. 10 Pipes that require insulation, when the cooling mode is used below dew point
NOTICE
Residue in the pipework can damage the system.
Solids, metal/plastic filings, flux and thread tape residue and similar material can get stuck in pumps, valves and heat exchangers.
If Installation is done without a heating circuit, the pipes needs to be capped.
In accordance with good installer practice it may be required to install additional air vent valves at the highest point of installation.
NOTICE
Material damage due to frost and UV radiation!
In case of a power outage the water in the pipes may freeze. The insulation may become brittle due to UV radiation and crack after some time.
All heat-conducting pipework must be provided with suitable thermal insulation according to applicable regulations. In cooling mode, all connections and lines must be insulated according to applicable standards to prevent condensation.
Dimension the pipes according to the instructions (→Table 2).
If a material other than PEX is used, the following is required:
Fig. 11 Pipe length A
Table 2 Pipe dimensions and maximum pipe lengths (one-way) for connecting a heat pump to indoor unit CS3800i AWM 13
Heat Pump | Heat transfer fluid delta (K)1) | Nominal flow (L/min) | △p (mbar)2) | AX20 inner Ø 15 (mm) | AX25 inner Ø 18 (mm) | AX32 inner Ø 26 (mm) | AX40 inner Ø 33 (mm) |
Maximum pipe length [A, Figure 11] PEX (m) | |||||||
4 | 4 | 153) | 420 | 9 | 24 | 30 | |
6 | 5 | 17,3 | 355 | 6 | 15 | 30 | |
8 | 5 | 20,2 | 263 | 8 | 30 | ||
10 | 5 | 27,4 | 255 | 30 | 30 | ||
13 | 6 | 34,6 | 201 | 21 | 30 |
1) Minimum dT at rated power and maximum pipe length. A lower dT can be achieved with lower heat requirements or short pipe lengths.
2) For pipes between the heat pump and indoor unit.
3) A flow rate of 15 l/min must be guaranteed on the primary side.
Fig. 12 Connect the indoor unit to the heat pump
Fig. 13 Indoor unit connections to the heating system
Fig. 14 Indoor unit backside
Risk of scalding!
As hot water temperatures above 60°C can be reached when the customer activates the extra hot water function, thermal disinfection or daily heat up, a temperature mixing device must be installed.
NOTICE
Floor damage!
The floor may be damaged due to excessive heat.
Risk of system damage
If the function of the pressure-relief valve cannot be guaranteed, excessive pressure occurs in the system.
Make sure that the pressure relief valve outlet is never plugged or shut off.
Risk of scalding!
If the installation requires DHW temperatures >65°C (i.e for solar thermal systems, combination with wood boilers or similar), a temperature mixing device must be installed.
The pressure relief valve, the non-return valve for incoming cold water, the fill valve and the DHW mixer must be installed in the tap water circuit (not included in the scope of delivery).
NOTICE
The system will be damaged if it is powered up without water.
The system may be damaged if it is powered up without water.
NOTICE
If the system is not correctly ventilated (purged), this will damage the indoor unit!
The auxiliary heater may overheat or be damaged if it has not been fully vented prior to activation.
Health risk caused by pollution of drinking water!
Prior to tap water filling:
Tightness test must be done with tap water only. Test pressure at warm water side shall not exceed 10 bar.
Vent also by other ventilation valves in the heating system, e.g. radiators.
Fill preferably to a higher pressure than the final one so that there is a margin when the temperature of the heating system rises and the air that has been dissolved in the water is vented out via the venting valves.
At delivery the default position of the three-way valve VW1 is in middle position.
Fig. 16 Indoor unit, heat pump and heating system
This filling procedure is valid for all systems, also where the heat pump is placed above the indoor unit. For a less complex system the procedure may be simplified.
Step 1: Filling the heat pump and the DHW cylinder
Step 2: Filling the heating system and the micro buffer
Malfunction due to electrical disturbances!
Power cable (230/400 V) close to a control and sensor cables can cause the indoor unit to malfunction.
Observe local rules and regulations when choosing the correct cross-section of the cables and cable types, however the cross-section specified here must be adhered to.
Table 3 Cable area and cable type
Option 1: 1 supply cord | Option 2: 2 supply cords | Option 3: (3kW only) | ||
Function | Indoor unit | Electrical heater | Control unit | Indoor unit |
Cable type Terminals allow use of fine-stranded or solid core wire | According to local rules and regulations | According to local rules and regulations | According to local rules and regulations | According to local rules and regulations |
Cable diameter | 5 x 2,5 mm 2 | 5 x 2,5 mm 2 | 3 x 1,5-2,5 mm 2 | 3 x 2,5 mm 2 |
Fuse and maximum external load 1) | 3x16A: max. 135W 3x20A - 25A: max. 500W | 3x16A - 25A: External load by control unit | 1x16A: max. 1kW | 1x16A: max. 135W 1x20A - 25A: max. 500W |
1) External load to outputs
Fig. 17 Wire striping mains feed connection
Fig. 18 Cable inlets to the indoor unit
Fig. 19 Cable feeds to electric box
For cable feeds (→Figure 19 [1], [2], [7]) a small prick in the membrane is enough, then the lines can be pushed through.
Fig. 20 Arrangement of components in the electric box
Please note the jumper arrangement.
Fig. 21 Electrical connections
Fig. 22 Electrical connections for accessories
Fig. 23 Connections XCU-THH (XCU HY)
[I1] External input 1: EVU-lock
[I2] External input 2: Blocks heating or DHW
[I3] External input 3: Heating circuit overheat protection (safety thermostat)
[I4] External input 4: Smart Grid (SG)/ Photovoltaic (PV)
[MD1]Condensation sensor (accessory for cooling mode)
[T1] Temperature sensor outdoor
[1] EMS-BUS accessory
[2] CAN-BUS to heat pump
The tightening torque of the screws for the connectors of the XCU-THH (XCU HY) must be 0.5Nm.
Fig. 24 Cable tie on connector
NOTICE
The system will be damaged if the 12 V- and the CAN-BUS connections are incorrectly connected!
The communication circuits are not designed for 12 V constant voltage.
CAN-BUS connected accessories, e.g. power guard, are connected to the installer module in the heat pump parallel to the CAN-BUS connection to the I/O module. They can also be connected in series with other CAN-BUS connected units.
The various circuit boards in the heat pump are connected using a communications line, CAN-BUS. CAN (Controller Area Network) is a two-wire system for communications between microprocessor-based modules/circuit boards.
On Terminated CAN-BUS
Off Not terminated CAN-BUS
The user interface and installer module are connected with an EMS-BUS.
The user interface is powered via the BUS cable. Polarity is not important for the two cables in the EMS-BUS.
In case of EMS-BUS accessories it is important to note that (please also refer to the installation instructions for each accessory):
The cable to the outdoor temperature sensor must meet the following minimum requirements:
NOTICE
Damage due to incorrect connection!
Connections intended for a different voltage or current can damage electrical components.
The external inputs can be used for the remote control of certain functions in the user interface.
Those functions which are activated by the external inputs are described in the operating manual for the user interface.
The external inputs are connected either to a circuit breaker for manual activation or a control device with a relay output for 5 V.
NOTICE
The system will be damaged if it is powered up without water.
Components in the heating system will be over heated if it is powered up without water.
NOTICE
Material damage from frost!
The auxiliary heater may be irreparably damaged by frost.
Before you turn on the appliance please check that all external connected devices are well earth connected.
When the control panel is connected to the power supply for the first time, a configuration wizard is launched. Once the wizard is complete, you can either switch to the Start menu or make additional settings in the service menu.
Several functions are only displayed if they have been activated or if the relevant accessories have been installed.
Table 4 Configuration wizard
Menu item | Description |
Language | Set the language. Press [Next]. |
Date format | Set the date format. Choose between[DD.MM.YY], [MM/DD/YY] -or- [YY-MM-DD]. Select [Next] to continue with the configuration -or- [Back] to go back. |
Date | Set the date. Select [Next] to continue with the configuration -or- [Back] to go back. |
Time of Day | Set the time. Select [Next] to continue with the configuration -or- [Back] to go back. |
Check installation | Check: are all modules and the remote control installed and addressed? Select [Next] to continue with the configuration -or- [Back] to go back. |
Configuration wizard | Start system analysis. The control panel does a check of the system and all connected accessory modules. Select [Next] to continue with the configuration -or- [Back] to go back. |
Country | Set the country. Select [Next] to continue with the configuration -or- [Back] to go back. |
Min. outside temp. | Set dimensioning outdoor temperature of the system. This is the lowest average outside temperature in the relevant region. The setting affects the slope of the heating curve as it is the point where the heat source reaches the highest flow temperature. Select [Next] to continue with the configuration -or- [Back] to go back. |
Fuse1) | Select the main fuse that protects the heat pump. [16 A] | [20 A] | [25 A] | [32 A]. Select [Next] to continue with the configuration -or- [Back] to go back. |
Auxiliary heater | Choose which booster heater type is used. [None] | [Electric booster heater]. Select [Next] to continue with the configuration -or- [Back] to go back. |
Fitting situation | Select the type of house for the system installation. This influences the display of "Away" functions in the system control unit and in the remote control unit (display of system functions outside of the assigned heating circuit). The multi-family house setting prevents, for example, the absence or vacation of one party in the house from influencing the control behaviour of the other party in the house.
Select [Next] to continue with the configuration |
Heating system HC1 | Select the type of heat distribution in heating circuit 1[Radiators] | [Convectors] | [Radiant floor heating]. Select [Next] to continue with the configuration -or- [Back] to go back. |
System function HC1 | Select the function for heating circuit 1. [Heating] | [Cooling] | [Heating + Cooling]. Select [Next] to continue with the configuration -or- [Back] to go back. |
Dew pt. HCXXX2) | Set if the cooling function should be controlled by the dew point temperature. When activated, the controller maintains the set flow temperature by this value above the calculated dew point. A remote control with humidity sensor is required for this function. [Yes] | [No]. Select [Next] to continue with the configuration -or- [Back] to go back. |
Heat. system type HC1 | Set the maximum flow temperature for heating circuit 1 and confirm.3) Radiators / Convectors Select [Next] to continue with the configuration -or- [Back] to go back. |
Design temperature HC1 | Set the design flow temperature for heating circuit 1 and confirm. The design temperature is the desired flow temperature at minimum outside temperature. Radiators / Convectors Select [Next] to continue with the configuration -or- [Back] to go back. |
System analysis | The configuration wizard has been successfully completed. Save settings and switch to main screen or continue with further settings?. select Save and close if the commissioning is done -or- select Detailed settings to make further settings. |
1) This menu is only shown if a power guard is installed.
2) This menu is only shown if the function Cooling or Heating + Cooling has been selected.
3) The maximum temperature setting is depending on the variant of the indoor unit.
NOTICE
If the system is not correctly ventilated (purged), this will damage the indoor unit!
The auxiliary heater may overheat or be damaged if it has not been fully vented prior to activation.
Vent also by other ventilation valves in the heating system, e.g. radiators.
Table 5 Venting program. X = active component
Total duration | 1,5 minutes | |||||
Duration (s) | 15 | 15 | 15 | 15 | 15 | 15 |
PC1 | X | X | X | |||
PC0 (100%) | X | X | X | X | ||
VW1 | X | X | ||||
PK2 | X |
The pre-charge pressure of the expansion vessel is 0.75 bar.
Table 6 Operating pressure
Display on the pressure gauge | |
1.3-1.5 bar | Minimum charge pressure. When the heating system is cold, the filling pressure should be 0.2-0.5 bar above the pre-charge pressure of the expansion vessel. |
2.5 bar | Maximum charge pressure at maximum heating water temperature: must not be exceeded (the pressure relief valve will open). |
The compressor is preheated before starting. This can take up to 30 minutes, depending on the outdoor temperature. The prerequisite for starting is that the compressor temperature (TR1) is 20K higher than the supply air temperature (TL2) and 20K lower than the flow temperature from the heat pump (TC3). The set point is limited between 20°C and 45°C. The temperatures are displayed in the diagnosis menu of the control unit.
Quick start of the heat pump is only possible when there is an active heat demand.
The manual defrost of the heat pump is only possible when the compressor is running with the 4-way valve in heating mode and the outdoor temperature is below 15°C.
When the function test menu is activated on the control panel, software restrictions are deactivated (i. e. high temperature protection for under floor heating).
-or-
-or-
The overheating protection triggers when the temperature of the electric booster heater rises above 88°C.
Fig. 27 Electrical heater
NOTICE
Material damage due to negative pressure!
Negative pressure can occur during drainage of the appliance.
If the heating system is shut down, there is no frost protection for the appliance.
If the appliance is not in a frost-free room and not in operation, it can freeze in the event of frost.
Electrical shock!
Risk of toxic gas!
The refrigerant circuit contains materials which can form a toxic gas when released or exposed to an open flame. The gas blocks the airways even at low concentrations.
NOTICE
Risk of deformation due to heat!
The heat pump insulation material will deform if it is exposed to high temperatures.
In conjunction with service work, the following procedures shall be performed.
Show alarm to be activated
Only a refrigerant expert can perform work on the refrigerant circuit.
Function test
Strong magnet!
Can be harmful to pacemaker wearers.
The filter prevents particles and contamination from entering the heat pump. Over time, the filter may become blocked and must be cleaned.
The system does not need to be emptied to clean the filter. The filter is integrated into the shut-off valve.
Cleaning the strainer
Fig. 28 Cleaning the strainer
Check and clean the magnetite filter
Check and clean the magnetite filter 1-2 times a year, but directly after installation and commissioning the filter should be checked and cleaned more frequently. See the instruction that is supplied with the filter for correct procedure.
Failure to service the magnesium anode properly voids the warranty for the cylinder.
IF the anode is consumed very fast, consider to change to an electric anode (accessory).
The magnesium anode is a sacrificial anode, which is consumed when the cylinder is in operation.
We recommend that insulated magnesium anodes are additionally checked regarding the protection current using an anode tester on an annual basis (Fig. 30). The anode tester is available as an accessory.
NOTICE
Corrosion damage!
If the anode is neglected, this could lead to premature corrosion.
Never bring the magnesium anode surface into contact with oil or grease.
NOTICE
Material damage due to negative pressure!
Negative pressure can occur during drainage of the appliance.
Regular service of the expansion vessel is important to avoid air in the heating system.
In warnings, signal words at the beginning of a warning are used to indicate the type and seriousness of the ensuing risk if measures for minimising danger are not taken.
The following signal words are defined and can be used in this document:
DANGER indicates that severe or life-threatening personal injury will occur.
WARNING indicates that severe to life-threatening personal injury may occur.
CAUTION indicates that minor to medium personal injury may occur.
NOTICE
NOTICE indicates that material damage may occur.
The info symbol indicates important information where there is no risk to people or property.
Notices for the target group
These installation instructions are intended for gas, plumbing, heating and electrical contractors. All instructions must be observed. Failure to comply with instructions may result in material damage and personal injury, including danger to life.
Intended use
This product is intended for use in sealed heating systems in residential buildings.
Any other use is considered as not intended. Liability will not be assumed for any resulting damage.
Installation, commissioning and service
The product may only be installed, brought into operation and maintained by trained personnel.
Electrical work
Electrical work must only be carried out by electrical installation contractors.
Before starting electrical work:
Connection to supply mains
Means to safely disconnect the unit from supply mains must be incorporated.
Connection to the water supply
This unit is designed to be permanently connected to the water supply. The connection must not be established with a hose set.
The maximum inlet pressure of the water is 10 bar.
The minimum permissible inlet pressure of the water is 2 bar.
Handover to the user
When handing over, instruct the user how to operate the heating system and inform the user about its operating conditions.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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