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Chapter 1: Introduction
1.7
Returning Merchandise for Service
A receipt or copy of your invoice marked with the date of purchase is
required before any warranty service will be rendered. You can obtain
service by calling your vendor for a Returned Merchandise Authorization
(RMA) number. When returning to the manufacturer, the RMA number
should be prominently displayed on the outside of the shipping carton, and
mailed prepaid or hand-carried. Shipping and handling charges will be
applied for all orders that must be mailed when service is complete.
For faster service, RMA authorizations may be requested online (http://
www.supermicro.com/support/rma/).
Whenever possible, repack the add-on card in the original Supermicro box,
using the original packaging materials. If these are no longer available, be
sure to pack the add-on card in an anti-static bag and inside the box. Make
sure that there is enough packaging material surrounding the add-on card
so that it does not become damaged during shipping.
This warranty only covers normal consumer use and does not cover dam-
ages incurred in shipping or from failure due to the alteration, misuse,
abuse or improper maintenance of products.
During the warranty period, contact your distributor first for any product
problems.
1-7
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