Page 5
NRP2020/W User Manual V1.0.1 5.2. Configure the WIFI on the WEB ............76 5.3. Enterprise WiFi ..............76 6. FAQ ..................77 6.1. How to reset to factory ..............77 6.2. Upgrade the firmware on safe mode ............78 6.3. How to make IP Peer to Peer call ............79 7.Troubleshooting ................80...
NRP2020/W User Manual V1.0.1 1.1. Interface Power Input DC 5V-1000mA or POE LAN Port RJ45 PC Port RJ45 Headset Jack Handset Jack 1.2. Hardware 132*52 400MHz Dual-Core LED Indicator 1 Status Light, 2 lines indicators 1.3. Software Sip 2.0 (RFC3261) and other related SIP RFCs ...
1.9. Installation Connect network cable NRP2020/W is able to be connected with network via LAN port. Under the Bridge mode, other devices (Laptop, IP phone) is able to access network via the PC port of NRP2020/W. New Rock Technologies Inc...
Page 10
NRP2020/W User Manual V1.0.1 Connect WiFi NRP2020/W is able to connect the WiFi. 1.Stand bracket installation instruction A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket into the slot, please refer the picture as below:...
Page 11
NRP2020/W User Manual V1.0.1 B. Press the other side joints into the slot according to the direction of the arrow: C. It is the right picture after fixing the stand bracket below: New Rock Technologies Inc...
Page 12
NRP2020/W User Manual V1.0.1 D. Disassemble the stand bracket: Push the spring joint of stand and pull the stand according to the direction of the arrow. When the joints are pulled out of the slot, you can take off the stand bracket 2.
Page 13
NRP2020/W User Manual V1.0.1 B. Press the other side joints into the slot according to the direction of the arrow New Rock Technologies Inc...
Page 14
NRP2020/W User Manual V1.0.1 C. After install the wall-hung stand bracket, press one-side joints of stand bracket into the slot, please refer to the picture as below: D. Press the other side joints into the slot according to the direction of the arrow E.
Page 15
NRP2020/W User Manual V1.0.1 F. It is the right picture after fixing the stand bracket below: G. Disassemble the stand bracket: New Rock Technologies Inc...
NRP2020/W User Manual V1.0.1 Push the spring joint of stand and pull the stand according to the direction of the arrow. According to the direction of the arrow: 2.Call Function 2.1. Answer the calls When there is an incoming call, phone will remind user with ringing. There are 3 ways to answer the call: A.
NRP2020/W User Manual V1.0.1 C. Answer by headset Keep your microphone connected with the RJ9 headset jack, when there is an incoming call, press and talk with the caller. If you want to hang up, please press again. Pressing can change calling or talking into speaker mode, and lifting the handset switches to handset mode.
2.4. Multiple line dial-up NRP2020/W supports up to 8 concurrent calls. If there is a new incoming call when you’re talking on NRP2020/W, the new incoming call will be displayed on LCD and status indicator LED will be fast blinking.
If the target number has been setup in the current BLF list, and you have already finished the necessary setup on Webpage of NRP2020/W, there is an easier way to complete the Blind transfer. While calling, press the corresponding BLF key of the target number, the blind transfer will be achieved.
Page 20
NRP2020/W User Manual V1.0.1 1. New call A. While on the Conf call, the initiator can press the ‘New call’ soft key to dial the call, then press the ‘Conf’ soft key join the conf room; B. Or when there is a new call incoming, answered the call, and press the ‘Conf’ soft key, the more can add 5-ways in the conf room.
NRP2020/W User Manual V1.0.1 While on the Conf call, the initiator can press the ‘Hold’ soft key to hold the current conf call, and press the ‘Resume’ would recover the call. 6. End While on the Conf call, the initiator presses the ‘End’ key can end the conf call.
Page 22
NRP2020/W User Manual V1.0.1 Soft Keys Press to select a function which displayed at the softkey zone of screen Display all optional functions at the last line of LCD screen. Status Indicator LED Indicates the phone’s status, If the phone is being started, the LED is on ...
NRP2020/W User Manual V1.0.1 Adjust the volume(speaker/handset/headset/ring). Volume level will bedisplayed on LCD when pressing volume key. Confirm users’ operation and show status when NRP2020/W is idle. Cancel users’ operation. Enter menu settings. Pick up and hung up under the speaker mode.
NRP2020/W User Manual V1.0.1 3.3. Standby Area Item Description Status: to indicate the call status Time Softkey:” History”, “Contacts”, “DND” Date Line key Icon on Standby UI Icon Description The account is registered successfully. The account is not registered successfully.
NRP2020/W User Manual V1.0.1 Call hold. Unavailable Network. Calling via handset Calling via Speaker. Calling via headset. WiFi Signal indicator Call Forward is activated. New Voicemail. Auto-Answer is activated. DND is activated 3.4. Configuration Press the key to enter the Main Menu:...
NRP2020/W User Manual V1.0.1 Number Key“1” Enter “Status” Number Key“2” Enter “WiFi Setting” Number Key“3” Enter “Feature” Number Key“4” Enter “Directory” Number Key“5” Enter “History” Number Key“6” Enter “Message” Number Key“7” Enter “Settings” Number Key“8” Enter “Display” Move the navigation key and press the softkey “Enter” or input the corresponding Number key Select the item of Main Menu:...
Page 27
NRP2020/W User Manual V1.0.1 2. Details Status——Network info. Production info and Account info in details. Basic Status You’re able to check the basic status in both ways as below: 1. Press the key on standby. 2. Press the key and select the “Status” of Main Menu.
NRP2020/W User Manual V1.0.1 3. Input the username and password, the default user and password for Administrator is (admin, admin), for general user is (user, user), and then press “Enter”. 4. By default, the Status info will be displayed. 3.4.2.
Page 29
NRP2020/W User Manual V1.0.1 Item Operation Description Always Switch on or switch off the feature. “Enable” mean this feature is enabled,“Disable” mean this feature Press the key or the soft key is disabled. “Switch” to setup Forward to The Number key, “*”key, and “#” are Setup the target phone number which all incoming permitted to be input.
Page 30
NRP2020/W User Manual V1.0.1 All incoming calls will be forwarded after time out, once the feature of “No Answer Forward” is activated. Setup this feature as below, and please move the navigation key to check more: Item Operation Description No Answer Switch on or switch off the feature.
NRP2020/W User Manual V1.0.1 2. Call Waiting The feature of “Call Waiting” is available by default. If switch off this feature, whatever multiple SIP accounts had been registered successfully, only one single active calling is permitted (for example Dialing, Ringing, Calling, Holding).
Page 32
NRP2020/W User Manual V1.0.1 softkey “Switch” to setup feature is disabled . Setup call waiting via web: “Phone”→ “Feature”→ “General information”→ “Call Waiting”. Setup call waiting Tone via web: “Phone”→ “Feature”→ “Audio Settings”→ “Call Waiting Tone”. 3. Auto Answer The feature of “Auto Answer” is switched off by default. All incoming calls will be answered automatically when the phone is standby once “Auto Answer”...
Page 33
NRP2020/W User Manual V1.0.1 N/A means this key is not permitted to be set as a programmable key. Line key Display the account information, press it for making a call, answering incoming calls, call hold and resume. Item Description Account ID To display the account ID, press the soft key “Switch”...
Page 34
NRP2020/W User Manual V1.0.1 Account ID To display the account ID, press the soft key “Switch” or to modify, the optional 、 value is Account 1 to 2. Label To identify this key on LED,for example “blf” Value The phone number will be monitored by this key. For example, if user want to monitor the phone number (5003), please set “6070”...
Page 35
NRP2020/W User Manual V1.0.1 Item Description Value The phone number monitored for pickup Label NRP2020/W cannot definition label Reminding:This code must be set for pickup, and this code can be set via Web only. Set the Pickup code as follow:...
Page 36
NRP2020/W User Manual V1.0.1 Label NRP2020/W cannot definition label Intercom Press this key when the phone is idle, the phone will dial the specified “Value”, and there mote end will answer the call automatically. Note: This feature is supported by specified servers only.
NRP2020/W User Manual V1.0.1 Item Description Hotline Set up the hotline number, the value is null by default. Hotline timeout Set up the timeout for hotline activation,4 seconds by default. Set hotline via web: Phone→Features→General Information→Hotline. Set Hotline Time-out(secs) via web: Phone→Features→General Information→Hotline Time-out(secs).
NRP2020/W User Manual V1.0.1 Anonymous Call Switch on/off the feature of making anonymous calls. press the soft key “Switch” or to modify, Call On Code Set the feature code to turning on anonymous The Number key, “*”key, and “#”are call, the phone enables anonymous call by permitted to be input.
NRP2020/W User Manual V1.0.1 All operations on Directory via Web will be not active until click “Save”. When too much item existed in the Directory, it will be an easy way to search by keyword about name, Office Number, Mobile Number or other Number.
NRP2020/W User Manual V1.0.1 Make calls from directory Path to set on the phone: →Contacts→Local Contacts→All contact-> Select the record→Dial。 If only one phone number saved with the selected contact person, the phone number will be dialed while calling the contact person.
NRP2020/W User Manual V1.0.1 the soft key “Switch” to modify “Auto” or “Ringtone 1”to “Ringtone 10”. “Auto” the account ID. means the default ringtone will be played if new incoming call happened, otherwise the selected ringtone will be played. Add new contact via web:Contacts→ Contacts→Input messages→Add→Save.
Page 42
NRP2020/W User Manual V1.0.1 Path to move to blacklist on the phone:Press →Contacts→Local Contacts→All contacts→Select the item to move→Option →Move to Blacklist → OK→OK. Press the soft key “Cancel” at the Warning UI to stop this operation. Move the contact item to blacklist via web :Contacts→ Contacts→Select the item to move to blacklist→Click on “Move to black List”→Click on “Save”。...
NRP2020/W User Manual V1.0.1 Remote phonebook 1. Remote URL: Set a remote phonebook download path. Support the TFTP, FTP, HTTP and HTTPs server. 2. Display name: Set a display name on the phone. 3. Search Remote Phonebook name: Select “Yes” or “No” to enable or disable search remote phonebook name.
Page 44
NRP2020/W User Manual V1.0.1 LDAP Enable LDAP: Select “Yes” or “No” to enable or disable LDAP. LDAP Name Filter: Set the name of the LDAP search attributes. LDAP Number Filter: Set the number of the LDAP search attributes. Server Address: Set the LDAP server domain name or IP address.
NRP2020/W User Manual V1.0.1 LDAP Name Attributes: Set the name of the attributes returned from the server. LDAP Number Attributes: Set the number of the attributes returned from the server. LDAP Display Name: The contact record the name of the displayed on the LCD.
NRP2020/W User Manual V1.0.1 Make calls from history Path to make calls from history on the phone:Enter history UI→Select the item to dial→Dial. Delete one item from history Path to delete one item from history on the phone:Enter history UI→Select the item to delete→Delete.
Page 47
NRP2020/W User Manual V1.0.1 Add to Contact 1. Enter “Call History”→Select the target item→Option→add to Contact→Press the key or soft key “Confirm”. At this moment an “edit” page will be popped up. please move the navigation key to check more The item of “Office”, “Mobile”...
NRP2020/W User Manual V1.0.1 “OK”. 3.4.5. Message User will benefit from the feature of voicemail when they’re not available to answer an incoming call or missed some incoming calls. However, this feature must be supported by Server. Voicemail must be set up before using it.
Basic settings and Advanced settings will be introducing in this part, Basic Settings 1. Language NRP2020/W supports multiple language, to modify the language, please press the key →Setting→Basic setting→Language→Select the target language and press the soft key “Save”. New Rock Technologies Inc...
Page 50
2. Time &Date Time & Date will be displayed at the standby page of NRP2020/W,and these info will be related with all process of IP phone. “Time & Date” can be gained by NTP Server automatically or set manually.
Page 51
NRP2020/W User Manual V1.0.1 Item Operation Description Time Zone Select the correct Time Zone for the IP phone. Press the key or soft key “Switch” to modify it. NTP Server Key in the IP address of domain name by the Specify the NTP Server number keys,”*”,”#”...
Page 52
NRP2020/W User Manual V1.0.1 Item Operation Description Time Zone Set a time zone matches condition Click drop-down box to select Primary NTP Server The primary NTP server that provide time and date Manual input Secondary NTP Server Manual input The secondary NTP server that provide time and date...
Page 53
NRP2020/W User Manual V1.0.1 Start Hour of Day The hour of day that the daylight rule begins taking Manual input effect Start Day of Week The day of week that the daylight rule begins taking Click drop-down box to select...
NRP2020/W User Manual V1.0.1 Hour Key in “Hour” with the number key, “*”and “#” Time info Minute Key in “Minute” with the number key, “*”and “#” Second Key in “Second” with the number key, “*”and “#” Set the Time & Date manually via web:Phone→Preference.
Page 55
Tuesday,17, Oct. Set the Time &Date Format via Web:Phone→Preference. 4. Ringtones 10 different ringtones have been provided by NRP2020/W for selection. Path to set on the phone:Press the key →Settings→Basic Settings→Ringtones。 For the selected ringtone,there is a dot inside the circle. Press the key to select other ringtone for playing.
Page 56
NRP2020/W User Manual V1.0.1 5. Headset Memory Mode Headset memory mode can be used to control the default device to make or answer calls. This function is disabled by default, which means the phone will communicate with others by hand-free when pre-dial or making calls from history or contacts, and so is the situation that pressing “Answer”...
NRP2020/W User Manual V1.0.1 Item Operation Description Current PIN Manual input Input the phone current PIN New PIN Manual input Set the new PIN Confirm PIN Manual input Confirm the new PIN Advanced Settings Password will be requested while accessing the page of “Advanced Settings”. This password is the same as the user’s(“admin”) to access.
Page 58
NRP2020/W User Manual V1.0.1 Outbound Proxy IP address of Outbound Agency Stun Status The status of Stun Server, “off” by default Stun Server IP address of Stun Server Configure account via web:Account→Basic. 2. Set Password The password for Advanced Settings also is used for Web access as the role “admin”. Path to set password on phone: Press →Settings→Advanced Settings→Input password→Set Password.
Page 59
NRP2020/W User Manual V1.0.1 Item Description Current PWD The current password for web access as the role of “admin”, it’s “admin” by default. New PWD To set the new password, blank is acceptable. Confirm PWD Input the new password again, to confirm the new password.
Page 60
HTTP & HTTPS are both permitted by default. Set Webserver type via Web:Network→Advanced→WebServer→Type. NRP2020/W support the feature of Open VPN, and this feature must be supported by VPN Server. New Rock Technologies Inc...
Page 61
Set the VPN via Web:Network →Advanced→VPN. LLDP NRP2020/W supports LLDP, and enable in default. If the phone is connected to a switch and using LLDP, the switch would notify IP phone of VLAN information. Set the LLDP via Web:Network →Advanced→LLDP...
Page 62
NRP2020/W User Manual V1.0.1 802.1X IEEE 802.1X authentication is an IEEE standard for Port-based Network Access Control(PNAC), part of the IEEE 802.1 group of networking protocols. It offers an authentication mechanism for devices to connect to a LAN or WLAN.
Page 63
NRP2020/W User Manual V1.0.1 1. Keypad Lock Enable: select “Yes” or “No” to enable or disable keypad lock 2. Keypad Lock Type: Menu key/Function keys/All keys/Answer call only. 3. Phone Unlock PIN(0~15 Digit):set the phone unlock PIN. Range: 0~15 digit.
Page 64
NRP2020/W User Manual V1.0.1 6. Reset to factory Once reset to factory, all parameter settings will back to the factory default value, and all configure will be cleared, users must be careful on this. Reset Option: Full Reset, Config Reset and UserData Reset.
NRP2020/W User Manual V1.0.1 3.4.7. Display For more convenient, users are able to adjust the contrast grade and backlight of the main LCD display. 1. Slave Contrast There are 9 different contrast grades for options, press the soft key “Switch” or the key modification,8 is the default value.
Backlight is the brightness of LCD, also it has been defined as 9 different grades. The number “9” means the lightest. 4. Advanced Feature 4.1. Codecs NRP2020/W support multiple codecs, users can select the codes via Web. New Rock Technologies Inc...
NRP2020/W User Manual V1.0.1 means to enable the item of “Disabled Codes”; means to disable the item of “Enabled Codes”; Click the button to sort all enabled codes, the top item has the highest priority. Note:Multiple different items of G726,iLBC should not activated simultaneously.
Page 68
NRP2020/W User Manual V1.0.1 Click the button “Start” to start the capture and click the button “Stop” to end the capture. Then click the button “export” to download the capture file. Upgrade firmware: Via webpage: phone→ Upgrade→ Upgrade Firmware New Rock Technologies Inc...
NRP2020/W User Manual V1.0.1 Before upgrading the firmware of phone, users are suggested to check the version of current firmware. Click the button “Choose file” to select the target local file and click “Upgrade” to process upgrading, this will cost a couple of minutes.
Page 70
NRP2020/W User Manual V1.0.1 Item Description PnP Active Select “On” or “Off” to enable or disable PNP automatic updates DHCP Active Select “On” or “Off” to enable or disable DHCP option automatic updates Provisioning Server The address to save control file for auto upgrading, it can filled by http, https, tftp and ftp server,for example, tftp://192.168.1.111...
NRP2020/W User Manual V1.0.1 “Interval(minutes)”,and it will upgrade automatically once the conditions are met Interval(minutes) This parameter is configurable once the Repeatedly is “On” Weekly If set this parameter as “On”, the phone will do the check for upgrading at a certain time in every...
NRP2020/W User Manual V1.0.1 4.4.2. Import configuration file Click the button “Choose file” to select the target file for importing, and then click the button “Import”. The phone will be rebooted a couple of minutes later, and import successfully. Note:If some part of the configuration file has been modified manually, it must be re-compressed as the format of “tar.gz”...
NRP2020/W User Manual V1.0.1 4.6. Dial plan The customized Dial Plan are available, for example, the rule of replacement, Instant Calling, Area code, Restriction of Outbound. Before customizing the dial plan, user must learn the basic grammar as below, Represent a character or multiple ones,e.g., “6.” can match “66”,“678”,“6plus” and so on Represent one character, e.g., “6x”...
NRP2020/W User Manual V1.0.1 Edit The existed replace dial plans are editable. The specified dial plan should be selected until it is covered with orange and the input fields “Number” and “Replace” shows the details correctly. After modifying, click button “Edit” to make it to be effect...
NRP2020/W User Manual V1.0.1 correctly. After modifying, click button “Edit” to takes effect in situation that the phone is in dialing state make it to be effect Delete Delete one added or saved dial-now dial plan or multiple ones, click the frame after the specified dial-now dial plan before delete it, and then click button “Delete”...
NRP2020/W User Manual V1.0.1 4.6.4. Block Out Dial plan “Block out” is used to prohibit the phone number outgoing call from some accounts. Item Description Sample Block Out Number The number that prohibited Set “Block Out Number 1” as “10086”...
NRP2020/W User Manual V1.0.1 5.2. Configure the WIFI on the WEB NRP2020/W connect to network via Wi-Fi acquiescently, click “Search Wi-Fi” button to search the available Wi-Fi. After all available Wi-Fi hotspots are list out, click the round behind the available Wi-Fi which you want to connect.
NRP2020/W User Manual V1.0.1 1. Upload the Certificates Via the webpage: “Phone”→“Trusted Certificates” 2. Input the WIFI account info Via the webpage: “Phone”→“Network”→ “WIFI” Press the “Search WIFI”, and select the SSID, then input the radius ID and password. Via the phone: Press “Menu”→“WIFISettings”, and select the SSID , then input the radius ID and password.
NRP2020/W User Manual V1.0.1 d) Input the access password, then press the soft key “Enter” e) Select “Reset to factory”,then press the soft key “Enter” f) Press the soft key “OK”,then the phone will be reboot and resumed to factory default settings 2.
NRP2020/W User Manual V1.0.1 6.3. How to make IP Peer to Peer call 1. Press it in dialing status 2. To make an IP peer to peer call Using press “*”to choose “.” that in the IP address. For example, to dial “192.168.1.100”, just need input “192”, “*”, “168”, “*”,“1”, “*”,”100”.
NRP2020/W User Manual V1.0.1 7.Troubleshooting 7.1. The phone is failed to register to SIP server First of all, check the IP address. If the LAN port is DHCP, please ensure the DHCP server has been enabled. Check the network gateway.
NRP2020/W User Manual V1.0.1 9. FCC Caution Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. The devices comply with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) The device may not cause harmful interference, (2) the device must accept any interference received, including interference that may cause undesired operation.
Need help?
Do you have a question about the NRP2020/W and is the answer not in the manual?
Questions and answers