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Elo Touch Solutions IDS 3204L User Manual

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USER MANUAL
Elo Touch Solutions
IDS 3204L/4304L/5054L/5554L/6554L Display
User Manual – IDS 3204L/4304L/5054L/5554L/6554L
UM600721 Rev. C page 1 of 45

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Summary of Contents for Elo Touch Solutions IDS 3204L

  • Page 1 USER MANUAL Elo Touch Solutions IDS 3204L/4304L/5054L/5554L/6554L Display User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 1 of 45...
  • Page 2 Elo Touch Solutions, Inc. Disclaimer The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) make no representations or warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose.

  • Page 3: Table Of Contents

    Section 6: Maintenance Information......................................... 35 Section 7: Technical Support ........................................... 36 Section 8: Regulatory Information ..........................................37 Section 9: Warranty Information ..........................................42 Section 10: Appendix A ............................................43 User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 3 of 45...

  • Page 4: Section 1: Introduction

    Section 1: Introduction Product Description Your new Interactive Digital Signage (IDS) Display combines Elo Touch Solutions reliable performance with the latest developments in touchscreen technology and display design. This combination of features creates a natural flow of information between a user and the IDS Display.

  • Page 5: Section 2: Unpacking

    1. The carton should be oriented in the manner according to its labeling. The hinged plastic locks should be at the ‘bottom’. 2. Unlock and remove all 4-6 hinged plastic locks. 3. Once the locks are removed, lift the cartons top lid off the bottom frame. User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 5 of 45...
  • Page 6 • Energy label according to EU Regulation 2019/2013, EU EEI x1 pcs, UK EEI x 2pcs • M4x6mm flat head screws x 4pcs in zipped PE bag • User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 6 of 45...

  • Page 7: Section 3: Ids Display Installation

    4. Side buttons on rear side including Power, OSD menu, and Video Select buttons. They are located on bottom right side. OSD Remote Audio Out AC Power Output (for mounted Serial RS-232 compute module) HDMI 1 HDMI 2 DisplayPort Touch USB-C/Video Ethernet AC Power Input Buttons User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 7 of 45...
  • Page 8 AC Power Output and cable for external compute (IDS inbox cable) Additional mounting pattern for select BrightSign video players External Compute using 100mm Cable routing channels VESA mounting pattern User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 8 of 45...
  • Page 9 IDS Display: Connecting to other Operating Systems Visit the Elo Touch Solutions website www.elotouch.com for: Updates to the monitor firmware • Detailed driver installation guides • Touch drivers for other operating systems • Mac OS Driver (UPDD) does not support Wake on Touch function when Mac OS device connected.
  • Page 10 • Please check IoT connectivity section or QIG590425 for Wi-Fi SSID and IoT setup. Caution: Remove AC power to the IDSX4 Display before installing/un-installing Wi-Fi adapter or LAN cable User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 10 of 45...
  • Page 11 *IoT will be disconnected when system in sleep mode and off mode. *Disable “Energy saving mode” in OSD menu or EloView setting to keep IoT online when system sleep. User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 11 of 45...
  • Page 12 Method 1- DHCP assigned IP, Connect IDS LAN port to the router which PC also connected with.  Check Information page 2 in OSD menu (Click “→” in information page)  Open PC web browser and key in the assigned IP (ex. 192.168.001.166) User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 12 of 45...
  • Page 13 LAN Cable (RJ45) • PC (Windows/Linux/MacOS), Ethernet setting check required to link IDS static IP (192.168.87.87) (Ethernet Properties→ TCP/IPv4 → set PC’s static IP address: 192.162.87.X (X=1~255), Subnet mask: 255.255.0.0) User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 13 of 45...
  • Page 14 Select SSID and click CONNECT button • (Figure Left) (Figure Right) Key-in Passphrase and click CONFIRM to start Wi-Fi connecting ; Check WLAN IP in Info page • (Figure Left) (Figure Right) User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 14 of 45...
  • Page 15 DO NOT TURN OFF POWER OR UNPLUG AC POWER CORD DURING FW UPDATE Message box will appear around 8 minutes until FW upgrade completed. After FW update complete, IDS will reboot automatically. • User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 15 of 45...
  • Page 16 Go to Configuration page, Click Radio Button “FW Update (USB)” in OSD menu • Message box will appear around 5minutes until FW upgrade completed. After FW update complete, IDS will reboot automatically. • User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 16 of 45...
  • Page 17  Check Information page in OSD menu, Firmware Version will be updated accordingly. **IoT FW will delay 1 minute to show up. (Display X.XXX when initial power on) User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 17 of 45...

  • Page 18: Section 4: Mounting Information

    Portrait Note: When rotating the IDS Display to portrait orientation, Elo recommends orienting the IO ports at the bottom to accommodate ease of cable connection when wall mounting. User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 18 of 45...
  • Page 19 The device may fall, causing serious personal injury or death. To prevent injury, this device must be securely attached to the floor/wall in accordance with the installation instructions. User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 19 of 45...
  • Page 20 Elo Low Profile Wall Mount kit: Elo Part Number: E727774, Includes mounting screws M4x16mm (x2), M8x25mm (x4) and M8x40mm (x4) Drawing Numbers: MS603261 / MS603262 for IDS ET5554L/ET6554L User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 20 of 45...

  • Page 21: Section 5: Operation

    When connected to Windows 10 or 11 computer, the IDS Display will report the corresponding simultaneous touches: TouchPro supports up to 40 touches. Infrared supports up to 20 touches. The IDS Display product specification can be found by visiting https://www.elotouch.com/ User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 21 of 45...

  • Page 22: Video Information

    All IDS Display adjustments made through the OSD are automatically stored as soon as they are entered. This feature saves you from having to reset your choices every time the IDS Display is unplugged or powered off and on or if there is a power failure. User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 22 of 45...
  • Page 23 The light sensor can be toggled on or off. When the light sensor is enabled, the Brightness brightness cannot be changed manually. Sensor Table for light sensor is in Section 10: Appendix A User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 23 of 45...
  • Page 24 When set to Speaker, audio is sent to the IDS Display speakers When set to Line Out, audio is sent to the audio out port on the IDS Display User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 24 of 45...
  • Page 25 When enabled, the light sensor can be used to wake the monitor from sleep mode Auto Display Wake Up Default: Enabled HDMI CEC Enable/Disable HDMI CEC control Wake on IoT Enable/Disable Wake on IoT (EloView command) via touch USB (PCAP only) User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 25 of 45...
  • Page 26 OSD. The adjustable range is between 5 and 60 seconds. Default: 15 seconds Adjusts the OSD orientation between Portrait and Landscape mode. Portrait Rotation Select normal touch mode or touch through mode. Touch mode Default: Normal mode User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 26 of 45...
  • Page 27 If this feature is enabled and power to the monitor is lost, when power is regained, Lock pressing the power button will turn on the monitor. Default: Disabled User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 27 of 45...
  • Page 28 Increase value of selected parameter / select next menu item Power for the monitor Toggles the power status of the monitor Decrease value of selected parameter / select previous menu item User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 28 of 45...
  • Page 29 The IDS Display is equipped with CEC capability. If a host device (with CEC built in) is connected to the monitor through HDMI, the monitor can be turned on by only turning the host device on. User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 29 of 45...
  • Page 30 This is using the VESA Display Data Channel Command Interface (DDC/CI). When video source port has input from host, ex. HDMI, the host application can send a variety of different commands which will be executed on the IDS Display. User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 30 of 45...
  • Page 31 The light sensor can be used to wake the monitor from sleep mode. This will happen when there is a change in the amount of light from very dim (<50 lux) to bright (>200 lux). To enable this feature, ensure that the power saving mode for the monitor is disabled. User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 31 of 45...

  • Page 32: Energy Saving Mode

    Pen priority – Touch priority is given to the stylus. If a stylus and finger are present, then the touch will follow the stylus. • A custom API must be created to use two stylus pens at the same time. • User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 32 of 45...
  • Page 33 *Note that touch performance is highly dependent on the type of glove used. Thickness and material are the main factors. A thicker glove will result in a poorer touch performance. User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 33 of 45...
  • Page 34 Elo provides an optional camera module (P/N E988153) which has a built-in noise canceling microphone. This camera is designed for video conferencing meetings and supports 1080P Full HD video output. User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 34 of 45...

  • Page 35: Section 6: Maintenance Information

    Elo IDS Display. Use of an unauthorized power cord may invalidate your warranty. Ensure that the system is maintained and runs within the specified environmental conditions listed in the products specifications available on the Elo Touch Solutions website www.elotouch.com. CAUTION: Double Pole, neutral fusing. Disconnect mains before servicing.

  • Page 36: Section 7: Technical Support

    Technical Assistance Support Technical Specifications Visit www.elotouch.com/support for technical support visit www.elotouch.com/products for technical specifications for this device Refer to last page for worldwide technical support phone numbers. User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 36 of 45...

  • Page 37: Section 8: Regulatory Information

    Part 15C of the FCC Rules. Operation is subject to the following two conditions: 1) This device may not cause harmful interference; and 2) This device must accept any interference, including interference that may cause undesired operation of the device. User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 37 of 45...
  • Page 38 Verify as an emission source by turning the equipment off and on. If you determine that the equipment is causing the interference, try to correct the interference by using one or more of the following measures: User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 38 of 45...

  • Page 39: Agency Certifications

    • cUL, IC (Canada) • CB (International safety) • CE (Europe) - Class A • RCM (Australia) • VCCI (Japan) • CCC (China) (for TouchPro version only) • User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 39 of 45...

  • Page 40: China Rohs

    Operating and Storage Temperature: See table on next page. It is encouraged and recommended that product packaging be recycled and reused according to local laws. User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 40 of 45...

  • Page 41: Power Specifications

    Tabletop 0°C - 35°C / 32° F to 95° F Humidity 20% to 80% (non-condensing) Storage Conditions Temperature -20°C - 60°C / -4° F to 140° F Humidity 10% to 95% (38.7° C max wet bulb temperature) User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 41 of 45...

  • Page 42: Section 9: Warranty Information

    Section 9: Warranty Information For warranty information, go to http://support.elotouch.com/warranty/ User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 42 of 45...

  • Page 43: Section 10: Appendix A

    Section 10: Appendix A Light Sensor Curve Brightness Curve 95 100 100 Light Sensor Value User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 43 of 45...
  • Page 44 Color Sensor The color sensor functions according to the following chart: User Manual – IDS 3204L/4304L/5054L/5554L/6554L UM600721 Rev. C page 44 of 45...
  • Page 45 Upcoming Events • Press Releases • Software Drivers To find out more about our extensive range of Elo touch solutions, go to www.elotouch.com, or call the office nearest you. North America Europe Asia-Pacific Tel +1 408 597 8000 Tel +32 16 930 136 Tel +86 (21) 3329 1385 elosales.na@elotouch.com...

This manual is also suitable for:

Ids 4304lIds 5054lIds 5554lIds 6554l

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