HP EliteDesk 8 Mini G1i Maintenance And Service Manual
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HP EliteDesk 8 Mini G1i Maintenance And Service Manual

HP EliteDesk 8 Mini G1i Maintenance And Service Manual

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Maintenance and Service Guide
HP EliteDesk 8 Mini G1i Desktop AI PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP EliteDesk 8 Mini G1i

  • Page 1 Maintenance and Service Guide HP EliteDesk 8 Mini G1i Desktop AI PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP Inc. under to be bound by the terms of the HP End Not all features are available in all license. Intel, Core, Optane, Thunderbolt, and User License Agreement (EULA).
  • Page 3 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 21 for details. Accessing parts described in Removal and replacement procedures on page 29 can damage the computer or void your warranty.

  • Page 4: Table Of Contents

    Table of contents 1 Product features..............................................1 Standard configuration features ....................................... 1 Front panel components .......................................... 1 Rear panel components .......................................... 3 Serial number location ..........................................4 2 Illustrated parts catalog..........................................5 Computer major components......................................5 Miscellaneous parts............................................7 3 Routine care, drive guidelines, and disassembly preparation......................... 12 Electrostatic discharge information.....................................
  • Page 5 9 Backing up, restoring, and recovering....................................75 Backing up information and creating recovery media............................75 Using Windows tools for backing up..................................75 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......75 Restoring and recovering your system..................................76 Creating a system restore .......................................76 Restoring and recovery methods ..................................76...
  • Page 6 Accessing HP PC Hardware Diagnostics Windows..........................83 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........83 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)....84 Downloading HP PC Hardware Diagnostics Windows........................84 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........84 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........84...

  • Page 7: Product Features

    To identify a typical computer configuration, read this section. Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. Front panel components To identify the front panel components, use this illustration and table.
  • Page 8 Table 1-1 Identifying the front panel components Front panel components USB Type-C® 20 Gbps port with HP Power light Sleep and Charge NOTE: Use a standard USB Type- C charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone.

  • Page 9: Rear Panel Components

    External antennas (2) RJ-45 (network) jack Optional ports (2) (10) Power connector HDMI port (11) Padlock bracket DisplayPort™ monitor connectors (2) NOTE: Your model might have additional ports available from HP. Rear panel components...

  • Page 10: Serial Number Location

    When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board. The specific graphics card installed and software configuration determine the behavior. You can disable the system board graphics by changing settings in BIOS F10 Setup.

  • Page 11: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this illustration and table.
  • Page 12 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number Intel Core Ultra 5-235T processor with Intel UHD Graphics 3Xe (vPro, 14 core, 35 W) P36623-003 Intel Core Ultra 7-265 processor with Intel UHD Graphics 4Xe (5.3 GHz, 20 core, 65 W) P25099-003 Intel Core Ultra 7-265T processor with Intel UHD Graphics 4Xe (vPro, 20 core, 35 W) P36624-003...

  • Page 13: Miscellaneous Parts

    HP dual USB Type-A 3. 1 Gen 1 P37127-001 HP Thunderbolt 4™ Flex IO v3 P27709-001 HP Dual USB Type-C® 3.2 Gen2 15 W Out Flex IO v3 P27711-001 Intel Ethernet Controller I226-V 2.5 Gb network connection LOM (non-vPro) P07166-001...
  • Page 14 Table 2-2 Miscellaneous parts and their descriptions (continued) Description Spare part number Adapters HP Display Port to DVI adapter 753744-001 HP USB-C to USB 3.0 adapter 814618-001 HP USB-C to HDMI 2.0 Adapter 935325-001 USB-C to DisplayPort G2 N81435-001 USB to Serial...
  • Page 15 P10664-001 HP 125 wired P10665-001 HP 125 wired antimicrobial (PRC) P10667-AA1 HP Halley USB P10674-001 HP 725 rechargable wireless USB keyboard and mouse P33679-001 Power adapters 90 W Smart PFC slim barrel L40098-001 100 W USB-C slim straight N57045-001 120 W Smart PFC slim barrel...
  • Page 16 Table 2-2 Miscellaneous parts and their descriptions (continued) Description Spare part number The United Kingdom L19373-002 The United Kingdom (halogen free) M75277-001 Power cord (C5, 1.0 m [3.3 ft]) Argentina L19357-001 Australia L19358-001 Brazil L19359-001 Denmark L19360-001 Denmark (halogen free) M79264-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001...
  • Page 17 Table 2-2 Miscellaneous parts and their descriptions (continued) Description Spare part number Italy M82831-001 Japan M82825-001 North America M82821-001 The People's Republic of China M82823-001 South Africa M82832-001 Switzerland M82833-001 Taiwan M82826-001 The United Kingdom M82834-001 Power cord (Conventional 3.3 ft [1.0 m]) - Japan N62714-001 Power cord (C13 1.8 m [6 ft], halogen free) Denmark...

  • Page 18: Routine Care, Drive Guidelines, And Disassembly Preparation

    Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.

  • Page 19: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 20: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 21: Operating Guidelines

    ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 22: Removing Dirt And Debris From Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 23: Cleaning The Computer Case

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 24: Cleaning The Monitor

    To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 15 before following these procedures.

  • Page 25: Screws

    The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.

  • Page 26: Lithium Coin Cell Battery

    Do not dispose of batteries, battery packs, and accumulators with general household waste. To forward them to recycling centers or proper disposal, use the public collection system or return them to HP, their authorized partners, or their agents. Cable management Always follow good cable management practices when working inside the computer.

  • Page 27: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 28: Access Panel

    Access panel To remove the access panel, use these procedures. Table 4-1 Access panel description and part number Description Spare part number Access panel not available as a spare part IMPORTANT: On workstations, the computer will not turn on if a removable access panel is not installed, and the computer displays error code 3.7.
  • Page 29 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21). Remove the access panel (see Access panel on page 22). Remove the large fan: Lift the fan (1) up to about 45°, and then disconnect the fan cable (2) from the system board. Lift the fan out of the computer (3).

  • Page 30: Speaker

    Speaker To remove the speaker, use these procedures. A single speaker is located on the left side of the computer behind the front bezel, inside the chassis. Table 4-3 Speaker description and part number Description Spare part number Speaker P35215-001 Before removing the speaker, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...
  • Page 31 Table 4-4 WLAN module descriptions and part numbers (continued) Description Spare part number Realtek RTL8852CE Wi-Fi® 6E + Bluetooth® 5.3 N19618-001 NOTE: WLAN module appearance can vary. Before removing the WLAN module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21).

  • Page 32: Memory Modules (Sodimms)

    If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse the removal procedure. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
  • Page 33 ● Unbuffered non-ECC DDR5-5600 MHz-compliant ● 1. 1 V DDR5-SDRAM SODIMMs ● Supports maximum DDR5-5600 MHz In addition, the computer supports: ● 256 Mbit, 512 Mbit, 1 Gbit, and 2 Gbit non-ECC memory technologies ● Single-sided and double-sided SODIMMS ● SODIMMs constructed with ×8 and ×16 devices;...
  • Page 34 Remove the fan (see Fans on page 22). Remove a memory module: To remove a SODIMM, lift up the DIMM shield (1), press outward on the two latches (2) on each side of the SODIMM, and then pull the SODIMM (3) out of the socket. Match the notch on the module with the tab on the memory socket.

  • Page 35: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. IMPORTANT: Adherence to these procedures and precautions is essential for proper service.

  • Page 36: Solid-State Drive Board

    Table 5-1 Solid-state drive (SSD) module descriptions and part numbers (continued) Description Spare part number 512 GB, TLC, SED M52031-002 256 GB (PRC) N77391-002 256 GB, SED N35225-002 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21).

  • Page 37: Support Bracket

    Remove the access panel (see Access panel on page 22). Remove the solid-state drive board: Remove the screws that secure the solid-state drive board (1) to the support bracket. Lift the solid-state drive board out of the computer (2). To install the solid-state drive board, reverse the removal procedure. Support bracket To remove the support bracket, use these procedures.

  • Page 38: Solid-State Drive

    Lift the support bracket out of the computer (2). To install the support bracket, reverse the removal procedure. Solid-state drive To remove the solid-state drive module, use these procedures. Table 5-4 Solid-state drive (SSD) module descriptions and part numbers Description Spare part number 2 TB, TLC N77396-002...

  • Page 39: Battery

    ● ● Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings are cleared.
  • Page 40 You can extend the lifetime of the lithium battery by plugging the computer into an AC outlet. The lithium battery is used only when the computer is not connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.

  • Page 41: Flex I/O Connector Board

    To remove the flex I/O connector board, use these procedures. Table 5-5 Flex I/O connector board descriptions and part numbers Description Spare part number HP Flex 1 GbE fiber LC single port M27481-002 HP 2.5GbE LAN Flex Port P07166-001 USB to Serial N07478-001 HP dual USB 3.1...

  • Page 42: Flex I/O Connector Board (Board-To-Board)

    HP Thunderbolt 4™ Flex IO v3 P27709-001 HP Serial Port v3 FlexIO P37040-001 HP Dual USB Type-C 3.2 Gen2 15W Out Flex IO v3 P27711-001 Before removing the flex I/O connector board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21).

  • Page 43: Heat Sink

    ■ Remove the three Phillips screws (1) that secure the board to the computer, and then lift the board (2) to disconnect it from the connector on the system board. To install the flex I/O connector board, reverse the removal procedure. Heat sink To remove the heat sink, use these procedures.

  • Page 44: Processor

    ■ In the order indicated on the heat sink, loosen the three captive Torx screws (1-3), and then lift the heat sink (4) out of the computer. IMPORTANT: Be sure to loosen the screws in the order indicated by the numbers stamped on the heat sink.
  • Page 45 Table 5-8 Processor descriptions and part numbers (continued) Description Spare part number Intel Core Ultra 5-235 processor with Intel UHD Graphics 3Xe (vPro Enterprise, 5.0 GHz, 14 core, 65W) P25098-003 Intel Core Ultra 5-245 processor with Intel UHD Graphics 3Xe (vPro, 14 core, 65 W) P29916-003 Intel Core Ultra 5-225T processor with Intel UHD Graphics 3Xe (10 core, 35 W) P38437-003...

  • Page 46: System Board

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. You can find the latest system BIOS on the web at: https://support.hp.com/us-en. System board To remove the system board, use these procedures.

  • Page 47: Solid-State

    Remove the heat sink (see Heat sink on page 37). Remove the fan (see Fans on page 22). Remove the solid-state drives (see Solid-state drive (on support bracket) on page 29 Solid-state drive on page 32). Remove the memory modules (see Memory modules (SODIMMs) on page 26).
  • Page 48 Table 5-10 System board components Item Component Item Component Flex I/O board slot Processor Flex I/O board slot RTC battery SSD1 (solid-state drive) and SSD2 (solid- SODIMM slots state drive) WLAN connector Chapter 5 Removal and replacement procedures...

  • Page 49: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 50: Computer Setup Main

    A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: If you do not press at the appropriate time, you must restart the computer and again repeatedly press when the power button light turns white to access the utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application.
  • Page 51 Table 6-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 52 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 53 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.

  • Page 54: Computer Setup Security

    Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 55 Table 6-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: Setup Menu (F10) ● ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 56 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot start until the manual recovery key sequence is entered.
  • Page 57 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 58 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 59 Table 6-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.

  • Page 60: Computer Setup Advanced

    Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 61 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 62 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for Intel Optane™ (Intel products only) Enables the Intel Optane memory module. Configure storage controller for RAID Enables RAID. Default is enabled. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to previous generations.
  • Page 63 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. AMD DASH Lets you enable AMD Remote system management capability.
  • Page 64 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 65 Increase Idle Fan Speed (%) Increases the minimum fan speeds over the normal settings while still enabling normal control using the internal thermal sensors. Force enable HP Sure View Enables the HP Sure View privacy panel by changing the screen brightness. Computer Setup Advanced...
  • Page 66 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 67 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 68 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Active Management Technology (AMT) Options (Intel only) Allows you to discover, repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system.
  • Page 69 Sets the configuration for Remote HP PC Hardware Diagnostics, including the URLs used for download and upload and scheduled execution frequency. Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Computer Setup Advanced...

  • Page 70: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you might encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 71 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration Reset the date and time under Control memory. RTC (real-time clock) battery Panel (you can also use Computer might need to be replaced.
  • Page 72 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup Reboot the computer. failure. Unplug the power cord, reseat the memory modules, and reboot the computer.
  • Page 73 F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. The patch is available at http://www.hp.com/support. Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Hard drive will soon fail. Some hard...
  • Page 74 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check cables and replace if necessary. Clear CMOS. Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error.
  • Page 75 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 43B-More Than One USB type-C Cards More than one USB Type-C card is Remove USB Type-C card so that only Are Installed installed. one is installed. 500-BIOS Recovery A system BIOS recovery has occurred.

  • Page 76: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling Reseat fan. fan is not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system Be sure system has proper airflow.
  • Page 77 ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. These patterns make up a two-part code: ●...
  • Page 78 Table 7-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description Hardware The embedded controller has timed out waiting for BIOS to return from memory initialization. The embedded controller has timed out waiting for BIOS to return from graphics initialization.

  • Page 79: Password Security And Resetting Cmos

    Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 43 for information about backing up the BIOS settings.
  • Page 80 Turn on or restart the computer. ● To delete the Setup password, go to step 2. ● To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: ● Press while the “Press the ESC key for Startup Menu”...

  • Page 81: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 82: Restoring And Recovering Your System

    HP recommends that you follow the Restoring and recovery methods on page 76 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your Chapter 9 Backing up, restoring, and recovering...

  • Page 83: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 84: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 85 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 86: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 87: Questions And Answers

    The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password. The Trusted Platform Module might contain encrypted passwords or certificates generated from user or administrator input. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard...

  • Page 88: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 89: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 90: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 91: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 92: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 93: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 94: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 95: Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V AC to 120 V AC or 220 V AC to 240 V AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 96 Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)

  • Page 97: Specifications

    Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height 34 mm 1.3 in Width 177 mm 6.9 in Depth 181 mm 7.0 in Approximate weight 1.4 kg 3. 1 lb Temperature range Operating 10°C to 50°C 50°F to 122°F Nonoperating –20°C to 65°C...

  • Page 98: Index

    HP Recovery media preventing damage 12, 13 recovery 76 error HP Sure Recover 77 codes 64, 70 backup, creating 75 HP Sure Start 78, 82 error messages 64 backups 75 battery disposal 12, 18, 20 illustrated parts catalog 5 battery replacement 33...
  • Page 99 24 USB flash drive 76 spare part number 29 spare part number 24 recovery media 75 spare part number creating using HP Cloud access panel 22 Recovery Download bracket 31 Tool 75 fan 22, 29, 30 creating using Windows...

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