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HP Remote System Controller User Manual
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HP Remote System Controller User Manual

HP Remote System Controller User Manual

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HP Remote System Controller User Guide
SUMMARY
The HP Remote System Controller provides a secure and easy to use, out-of-band remote management solution
for supported HP platforms, with the remote KVM capabilities providing universal remote keyboard, video, and
mouse support for almost any computer device.

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Summary of Contents for HP Remote System Controller

  • Page 1 HP Remote System Controller User Guide SUMMARY The HP Remote System Controller provides a secure and easy to use, out-of-band remote management solution for supported HP platforms, with the remote KVM capabilities providing universal remote keyboard, video, and mouse support for almost any computer device.
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 User input syntax key Text that you must enter into a user interface is indicated by fixed-width font. User input syntax key Item Description Text without brackets or braces Items you must type exactly as shown <Text inside angle brackets> A placeholder for a value you must provide;...
  • Page 4 Disconnecting the HP Remote System Controller ............................... 6 2 Configuring the HP Remote System Controller................................7 Initial setup for the HP Remote System Controller ..............................7 Accessing the software interface for the HP Remote System Controller..................8 Configure IP Assignment ........................................8 Configure the DNS Server Assignment..................................9 Configure the Proxy settings........................................
  • Page 5 Accessing BIOS settings......................................19 Navigating the BIOS interface....................................19 Adjusting BIOS settings......................................20 Booting to the virtual media drive....................................20 4 Administering the Remote System Controller................................21 Perform a factory reset.......................................... 21 Restart the Remote System Controller ..................................21 Appendix A Specifications..........................................22 Input power..............................................
  • Page 6 Organizations............................................ 32 Educational institutions ......................................32 Other disability resources ....................................... 33 HP links ..............................................33 Contacting support..........................................33 Index....................................................34...
  • Page 7 Locate the laser-etched label on the bottom next to the QR code for the HP Remote System Controller, or on a sticker on the HP Integrated Remote System Controller. You can also scan the QR code with a smartphone camera to see the following information as a comma-separated list: –...
  • Page 8 Workstations shipped to certain regions have the Maximum Power Savings BIOS setting enabled, which prevents the HP Remote System Controller from getting power from the host main board. HP recommends that you disable this setting so that the Remote System Controller has power when the host workstation is turned off.
  • Page 9 (7K6E5AA), the HP Remote System Controller or HP Integrated Remote System Controller redirects power from the front USB ports on the workstation to power the Remote System Controller in all host states. In this situation, bus-powered devices such as keyboards, mice, USB thumb drives, and other peripherals cannot be powered when they are installed in the front USB ports.
  • Page 10 Soft reset/factory reset button The front USB port is not needed if the internal USB 3.0 connector is used. Connecting the computer (external) To connect the computer to the HP Remote System Controller, use this illustration and table. Table 1-5 Connecting the computer...
  • Page 11 Connecting to AC power (select products only) An AC outlet is required for the HP Remote System Controller for Universal KVM (7K7N2AA) version of the product. You must connect the AC adapter to an AC power source. When connected to power, the AC power source provides up to 40 W of power through the power connector.
  • Page 12 Disconnect the power cable from the HP Remote System Controller NOTE: Do not disconnect the HP Remote System Controller while you are updating the software. Doing so might cause the HP Remote System Controller to become unusable. Chapter 1 Getting started...
  • Page 13 Initial setup for the HP Remote System Controller The first time you use the Remote System Controller, you must perform the following setup tasks. Open a web browser (either Chrome or Microsoft Edge) and type the Remote System Controller URL in the address field.
  • Page 14 Accessing the software interface for the HP Remote System Controller You can access the internal functions of the HP Remote System Controller using the following methods: ● Use an application program interface (API) to build programmatic access from an external program.
  • Page 15 ● Select Automatic (DHCP) to have the settings automatically detected. Select Confirm to confirm the change to the settings. After changing the settings, select Close to close the confirmation message. NOTE: The current IP settings are shown under IPv4 Address in the Network Configuration section.
  • Page 16 This feature allows the user to select which port range is used by the KVM agent running inside RSC when a new KVM connection is attempted. The default values are 3478 to 3481. Configuring the access security Use this information to configure the Remote System Controller for the optimum web server and API access security. ●...
  • Page 17 – Special character Manage TLS certificates The Remote System Controller web service and KVM use the HTTPS server certificate to provide TLS connections. You can change the server certificate the Remote System Controller uses through the web interface or API.
  • Page 18 This entry is the search root for users and groups in the domain. For example, CN=Users,DC=mydomain,DC=com Configuring the groups allowed to authenticate Use this procedure to configure the groups allowed to authenticate to the RSC. Chapter 2 Configuring the HP Remote System Controller...
  • Page 19 ● Domain\username (for example, mydomain\johnsmith) Managing user sessions Follow this procedure to manage user sessions for HP Remote System Controller. To view the current number of active sessions, select the user icon and expand Other active sessions for this user.
  • Page 20 Accessing and controlling the remote host Learn how to use the HP Remote System Controller software interface to monitor and control a remote host. Control the remote host power The HP Remote System Controller can directly manipulate the power button signal on the remote host to control power.
  • Page 21 Restart the remote host Use this procedure to restart the remote host. On the left side of the dashboard, select Host. Do one of the following: ● Click Restart. This action is equivalent to a short press of the remote host power button, which triggers the operating system shutdown and power off according to the power button...
  • Page 22 Using the KVM menu Use the KVM floating menu to perform the following tasks on the remote system. Table 3-2 KVM floating menu tasks Icon Definition Select and hold the Drag icon to move the KVM floating menu. Click the Pin icon to make the KVM menu visible at all times.
  • Page 23 ● To ensure that key press combinations are correctly sent to the remote host, HP recommends that you use a Chrome or Microsoft Edge browser in fullscreen mode. If you are not in fullscreen mode, some key press combinations might not be sent correctly.
  • Page 24 BIOS interfaces. ● If the remote cursor does not move, HP recommends that you use the pointer lock mode feature in the toolbar. To exit pointer lock mode, press the key. When you are in fullscreen mode, press and hold the key for two seconds to exit pointer lock mode.
  • Page 25 Scroll down to locate the Host BIOS settings. NOTE: The Host BIOS Settings that are displayed depend on what the host BIOS supports. HP recommends that you update the host BIOS to the latest version to gain access to the most number of BIOS settings.
  • Page 26 Incorrect BIOS configurations can affect system stability. If you are uncertain, use the default settings or consult support documentation. Booting to the virtual media drive Use this procedure to boot to the virtual media drive in HP Remote System Controller. The Virtual Media drive is attached through USB to the host workstation. ■...
  • Page 27 In the Operations section in the RSC Settings tab, select Factory Reset. ● While the Remote System Controller is turned on, use a paper clip to carefully push the button (long press) in the RESET hole on the bottom of the controller (external), or on the PCIe bracket (internal) for 10 seconds.
  • Page 28 Controller can be powered from a standalone AC power source, it should be powered only with the AC adapter that is supplied and approved by HP for use with the HP Remote System Controller, or by DC power from the remote host.
  • Page 29 Table A-2 Operating environment specifications (continued) Factor Metric U.S. Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating –15 m to 5000 m –50 ft to 16,404 ft Nonoperating –15 m to 12, 1 92 m –50 ft to 40,000 ft Operating environment...
  • Page 30 Troubleshooting Use this information to troubleshoot issues with the HP Remote System Controller. LED display status The HP Remote System Controller LEDs indicate the following status information. Remote host LED display status The remote host LED indicates the following status information.
  • Page 31 Issue resolution Use this information to resolve HP Remote System Controller issues. Table B-4 Issue resolution Issue Cause Solution Login Invalid user name or Wrong user name or ● Make sure that you use password password admin (all lowercase) as the user name, and...
  • Page 32 Table B-4 Issue resolution (continued) Issue Cause Solution No video detected and ● Video cable is ● Reconnect or replace remote host power status is disconnected or the video cable. damaged. ● Wake up the remote ● Remote host is sleeping host by moving the or suspended.
  • Page 33 If you cannot resolve an issue, contact HP Support for further assistance. Be sure that you have the Remote System Controller log files available. See Generating log file information on page Generating log file information If you are not able to resolve an issue, you can generate log files to use when you contact support for more assistance.
  • Page 34 On the left side of the dashboard, select RSC Settings. To create a .zip file containing the internal log files, select Download Diagnostics Data. You can use these log files to help resolve issues in the following areas: ● Firmware ●...
  • Page 35 (AT) devices or applications. HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does. HP strives to create an inclusive environment focused on connecting people to the power of technology throughout the world.
  • Page 36 These links provide information about accessibility features and assistive technology, if applicable and available in your country or region, that are included in various HP products. These resources will help you select the specific assistive technology features and products most appropriate for your situation.
  • Page 37 If you need additional support with the accessibility features on your HP product, see Contacting support on page Additional links to external partners and suppliers that may provide additional assistance: ● Microsoft Accessibility information (Windows and Microsoft Office) ● Google Products accessibility information (Android, Chrome, Google Apps)
  • Page 38 NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on this page does not imply endorsement by HP. Organizations These organizations are a few of the many that provide information about disabilities and age-related limitations.
  • Page 39 These HP-specific links provide information that relates to disabilities and age-related limitations. HP comfort and safety guide HP public sector sales Contacting support HP offers technical support and assistance with accessibility options for customers with disabilities. NOTE: Support is in English only. ●...
  • Page 40 (internal) 3 remote system 14 front panel components 2 Proxy settings configure 9 getting started software features 1 Remote System Controller LED status 24 requirements 1 resources, accessibility 32 HP Assistive Policy 29 restart 21 restart remote host 15...